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1.6 1131 Reviews

Subway Complaints Summary

151 Resolved
948 Unresolved
Our verdict: With Subway's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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Subway reviews & complaints 1131

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T
9:57 pm EST

Subway service

Today, I used my gift card for 15.00 at the subway located at 8015 State Line Rd, Kansas City, MO 64114. The young man that was working the front line took my order sometime between 2:00-3:00 pm. I do not have my receipt, because I threw it away so, I'm unable to pinpoint the time. During our exchange, I did not note anything out of the ordinary. I had ordered a personal pizza, 6 pc chicken wings, and 6" sweet onion teriyaki chicken sub. The last item I had to wait on was the chicken wings. I noted the young man, did not place the paper that you would normally place in the box, and he looked at me as if to say, he isn't doing it, and that he knows it should be done. I was a little taken back, because there was nothing in our exchange prior to that, that was hostile or offensive. I looked at him as if to say, you know better. He placed the box on my packed bag with my previous items, I said thank you, although I must admit I was a bit surprised. He walked off without saying a word, even though I thanked him (no, there was no sarcasm or caustic tone in my voice, because I think I was still too surprise). I do not know if he was overwhelmed with my three (3) orders, and that the line had about three people behind me, but it was not appreciated. The time I got home, and went to eat one of my chicken wings, it tasted of cardboard. Needless to say, I didn't eat the rest. I'm not a fan of your store to begin with, but I had a gift card. I just hope you can remind your employees that cardboard doesn't taste nice, and when someone says thank you, the normal response is, you're welcome!

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2:46 pm EST
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Subway employee

Never never never never go to the subway at 7400 rivers ave North Charleston SC. The old man that works there is "RUDE". Presented him with a corporate coupon that says any "6" inch sandwich for $2.99. He told me that I could only choose one of two sandwiches. He did the same thing last summer to me. He would also tell me that I can only have "2" tomatoes on my six inch sub. I use to go there cause it's actually in walking distance... 0.5mi from my apartment. I went to two other subways 2 miles away with the same coupons and had no problem whatsoever getting my sub. Never again Wil I ever go to that subway. I wouldn't go there if they were giving out free subs...Never again. Please take my advice n go somewhere else... it's not worth the hassle ...

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K
1:02 pm EST

Subway sandwich

I got a subway for lunch- nothing unusual, go to this one often and never had any issues. I got home with my foot long tuna and started eating it. about 2 bites into the second half, i noticed something dark- pulled it out not knowing what it is- perhaps part of the tuna. I look back at my sandwich and see another bigger dark "thing". I opened the sandwich and saw this bug- not sure what kind but i am hoping to God that the little piece is part of the bigger one and not from the previous bite i took... I went back and they did give me my money back. Still not sure if it was part of the tuna or bread. This is something that should be checked by the people who make the food and also who serve. Again, this is the first time it's happened to me but that is a big bug that should have been caught.
Restaurant #55833

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J
5:28 pm EST

Subway false advertising

At subway on Paradise & Sahara in Las Vegas Nv, ordered 5 foot-long sandwiches after seeing local tv ad for $4.99 each. The local tv ad does not say anything about this offer being available at select locations only. When food is ready, upon checkout I'm given a Price of $60! I mention tv ad and get told they do No Promotions at this location and point to 1" sign at register. I declined to pay for sandwiches and Las Vegas Metro Police are called! I'm threatened with pay or go to jail!

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B
7:50 pm EST

Subway customer service

I went to my local subway located on Atlantic ave in Bell Ca on January 28th 2018 and everything started fine until Gloria (the girl with pink hair) started making my sandwich. I asked for a flatbread (mind you I had not even at subway in about 5 years) so she caught me off guard when she asked if I wanted white or wheat. I thought she misheard me so I said flatbread once again. That is when she started yelling at me saying if I wanted white or wheat. I panicked so I said wheat, for the rest of the time she was making my sandwich she kept yelling and being extremely rude.
I honestly regret giving subway another chance.
Please train your employees with proper customer service skills regardless if they are related to a district manager or not.

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G
Get A Life2
, SO
Jan 29, 2018 12:42 am EST

Yeah that Gloria sure is a [censor]

ComplaintsBoard
A
12:22 am EST

Subway subway employee

I visited my local subway on 87th and ashland and whoever the guy was working around 12am (he wasn't wearing a name tag or anything) he was very rude to me when I asked him to make two sandwiches in order to save him some time and he came off very rude for no reason at all I don't know if he was having a bad day or something but his service was very unacceptable and he shouldn't be working there if he can't provide sufficient customer service. Every time I go in there they're always out of something. They're always "cash only" because the system is always down. At least that's what they say. I'm just tired of this place and it's rude employees. They sell and smoke weed in the back room (i've seen it with my own eyes) of the store it's bad there and something needs to be done asap.

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S
4:01 pm EST

Subway manager/owner & refused to make my sandwich the way I wanted it

On Friday, 1/19/18, I stopped by the Subway in our small town of Green Cove Springs, FL (1305 N. Orange Avenue). There was only one customer there at the time (that should have been a clue). The manager/owner asked what bread I wanted, I told him, then he put the meat and cheese on the bread. I asked, "What about the mayonnaise? ". He squeezed a small amount on top of the meat and cheese. I told him I wanted more, he begrudgingly squeezed more on and slammed down the bottle. I said I wanted more and for him to spread it on the sandwich (isn't it supposed to go onto the bread?). He squeezed a small amount more and slammed down the container again and asked if I wanted anything else. Yes, I wanted lettuce - he put a small amount on; I wanted onions - he put a small amount on and I asked for more onions. He told me he would NOT put anymore on "this sandwich!" I said, "I have never heard such a thing, that Subway has ALWAYS made our sandwich just the way we wanted it." He did not respond and hurried me out before I could even think of what to do next.

I told my husband what had happened when I got back to our vehicle. He took the sandwich and went back into the Subway. He laid the sandwich on the counter and told the manager/owner that he wanted the sandwich made the way he wanted it or his money back. The manager owner told him that he WILL NOT make another sandwich and he WILL NOT give back our money. He then said to "get out or he will call the police!" My husband told him to go ahead and call the police. The manager/owner took the sandwich and threw it in the trash and told him to get out, he was calling the police. By this time I will say that my husband was upset and using bad language. So after yelling each other back and forth, my husband reiterated that he would not leave until he got the sandwich he wanted or his money back. The manager/owner went to the garbage can and pulled out the sandwich he threw in there that he originally made to give to my husband. My husband told him, "I know you aren't going to give me a sandwich that has been sitting in the garbage!" Finally, then the owner/manager went to the cash register and gave my husband the money back. He told my husband to never came back into his restaurant again, ever!

This manager/owner had the worst attitude I have ever experienced. As soon as you walk into his restaurant, it feels like all of the air has been sucked out of the room. My husband and I are both senior citizens and disabled. We have enjoyed Subway sandwich ever since they opened many, many years ago.

I have always been told that Subway's policy is to make your sandwich the way you want it. This guy is giving Subway a bad name. No wonder there was only one customer in there at 12:30 p.m. on Friday at lunchtime.

We were so livid that as soon as we got home we called Subway's "1-800" number and told them about the complaint and we were told that someone would contact us within 48 hours. We haven't heard anything back yet.

I am sure that the owner/manager is going to make excuses or out and out lie about this. All I know is that I am telling the whole truth, so help my God.

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R
5:22 pm EST

Subway Even with your bs new promotion your products are over priced...

Corporate needs to get their heads out of the clouds and pay attention to the customers, not some lame brain marketing group.

We made a special trip to a local SubWay only to get screwed into only being able to choose from 4 sandwiches, non of which were to our liking. Your promotion department is not doing your company any good limiting customers to only 4 different sandwiches. Who was the brain child that came up with that lame brain deal? People go to your stores to make a choice of what they want not what you want them to have. Adding insult to injury, your sandwiches are over priced and present no value compared to the market place.

What happened to the Week End after 4PM and All Day Sunday Special of any sub for $5, even then they are over priced, but at least it was an offer recognizing the real value was at the lower price.
SubWay corporate has gotten really greedy and it's going to effect the bottom line. Maybe when the public stops wasting their hard earned money in your store you'll get the message, we deserve lower prices everyday on all the sandwiches not just 4 you think we would like...

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R
5:20 pm EST

Subway even with your bs new promoting your products are overpriced...

Corporate needs to get their heads out of the clouds and pay attention to the customers, not some lame brain marketing group.

We made a special trip to a local SubWay only to get screwed into only being able to choose from 4 sandwiches, non of which were to our liking. Your promotion department is not doing your company any good limiting customers to only 4 different sandwiches. Who was the brain child that came up with that lame brain deal? People go to your stores to make a choice of what they want not what you want them to have. Adding insult to injury, your sandwiches are over priced and present no value compared to the market place.

What happened to the Week End after 4PM and All Day Sunday Special of any sub for $5, even then they are over priced, but at least it was an offer recognizing the real value was at the lower price.
SubWay corporate has gotten really greedy and it's going to effect the bottom line. Maybe when the public stops wasting their hard earned money in your store you'll get the message, we deserve lower prices everyday on all the sandwiches not just 4 you think we would like...

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Brandon1910
, US
Jan 27, 2018 1:12 pm EST
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When it comes to Subway, I often wonder just how much more they can shrink the bread down. Yeah, it's 12 inches long... a "footlong" as advertised...BUT in 25 years of eating there, I watched their subs go from fireplace log sized sandwiches which were a challenge to eat...down to what looks like a stuffed baguette. If that alone is not bad enough, "generous" is the absolute last word I'd used to describe how they are with the toppings. I can't figure out why a minimum wage earning "sandwich artist" would be stingy with the toppings. Then they have the audacity to put out a tip jar. Lastly, I'd like to admit that I'm a complete [censor]...because I still eat at Subway from time to time. No, this is not a localized problem...the entire chain suffers from poor quality and greatly reduced portions.

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N
9:37 pm EST
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Subway I chipped my tooth on a bone I found in my sub

At around 6pm I got a Philly cheese steak foot long at the location on Goshen Rd Fort Wayne IN I ate the first half when I got home and took a few bites out of the second half when I was biting down on a bite I chipped my tooth on a piece of bone in the sub! I took pictures and a video of the bone I found. I spit the food out I couldn't find the piece/pieces of my tooth in all the bread and/or vegetables or meat or I would of taken pictures of that too. (Won't let me post video for some reason tried 3 times)

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9:35 pm EST
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Subway food

Hi,

I have ordered a pick up for veggie delite against order# 68DE63B7-BB on 01/29/2018. But when I started eating it, I found meat in it (chicken and some red meat). I am a strict vegetarian and never ate any meat. Because of you guys, I have to sleep empty stomach. Please educate your staff to read instruction on order carefully.

Thanks,

Bhupesh

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4:47 pm EST

Subway customer service

My husband & I are frequent customers at the Subway in Dawson & most the time they're alright. Today how ever the girl that was working was extremely rude! As a manger myself this is a big no no. I would not tolerate this from one of my employees. Not only was she rude there is never more than one employee working there. Honestly if Subway wasn't the only choice we had in town we would quit eating there!

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11:56 am EST
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Subway marketing of your product through cashstar.com

In Dec., prior to Xmas, I decided to purchase for my wife a $50.00 e-giftcard. It carried with it an additional $10.00 e-giftcard. It was downloaded to my Wife's cell phone (both of the and she has an Apple 6). Tried to use the card in Laughlin NV during New Year's and could not.
Called 1-844. 208-0166 for help and thought I could go to my local Subway #20884-0 Peoria AZ and use it. Tried unsuccessfully 2 times. Nothing like having a customer behind you telling the Server he was in a rush and did not appreciate me having a problem.
In frustration and after having spent hours on this problem, I called and set up an appointment with the Store Manager (Katie). She had never seen the promotion I had purchased. She spent at least 30 minutes with me and we could not find out how I was going to redeem the $50.00 purchase I had made. I took in the confirmation and all the details I printed from this purchase. (Order # CND7U6PUMM). Her suggestion was to call back to 844.208-0166 which I did earlier today. I spoke with Stephen (not sure of spelling - ask for his employee # and he said he did not have one)
The end of this horror story is he said I would receive my $50.00 back.
Also informed me the program I paid for had to sandwiches ordered @ a Subway of my choosing "on line". Have never done this and do not plan on doing so.
Stephen suggested I should have read the fine print. Now I find out Cashstar is not even a part of Subway but a Marketing Firm.
My suggestion is that anyone purchasing this program have a PhD in computer science or forget it. The other thing for a Manager at a well establish Subway Store not to know what programs are out there, you might be getting a little too greedy. I for one wasted a lot of my time and did not enjoy doing it. Regards Norm Richter.

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3:37 pm EST

Subway prices

I go to a subway inside a walmart store in Omaha, Nebraska. I went today and was hungry for a salad. The clerk made my salad like I wanted. It was a roasted chicken with Colby/jack shredded cheese and ranch dressing. I also bought a bag of chips and 2 chocolate chip cookies. It came up to $11.00. I think that is too much for my meal. I will return to the store, because there isn't any other place to eat around there, but will not get a salad. They used to cost the price of a six inch sub.
Connie Robb

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4:24 pm EST

Subway managers attitude towards an employee

On January 16 I walked in to the Subway located at Main St.in Oneonta NY to order a sub with a friend of mine. What I walked into was an employee so upset she was in tears because her manager was literally screaming at her in the most obscene way and if it were me I wouldve left immediately. Whats worse is the young woman was apparently being yelled at for the managers actions. From what I caught of the whole situation was that the manager accused the yoyng woman of having someone in the back with her at some point but from what I heard the manager had forgotten that it was him in the back earlier that day and that after checking the cameras he realized this and still persisted to yell and scream at her as if she had done something wrong. The girl was telling him this the whole time pleading with him and even though he admitted in front of everyone it was him he still went off on her. I recognized the manager from somewhere in the past but it didnt occur to me at the time where I knew him from. It wasnt til later in the day I remembered him from the county jail where I used to work part time as a maintenance man. The manager it turns out is a serious drug addict whos had plenty of run ins with the law in the past and from what I seen yesterday he is probably still using drugs at a rate that would kill most people and he looked ill as if he were but that in itself is not my complaint. His attitude towards an innocent young woman is why im writing this and I kbow that if his superiors kbew what was going on really that this man wouldnt be around long enough to herass anymore innocent emoloyees.

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9:57 am EST
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Subway service and food

On 12/29/17, Lizzie, our server, told my husband that they didn't have any more Herb and Cheese bread and they didn't intend to make any more. This was at 6:11 p.m. so this doesn't sound accurate. I ordered a salad and the server acted liked it killed her to wait on me. Actually she kept passing us up at least two to three times and served others. She acted like it killed her to wait on us. We haven't returned since the incident. We are at Subway sometimes twice a week. When Chris was the manager, the service and food was great. Since he has left it has gone downhill. I know that his new job didn't work out. You should try to get him back. the location is 1520 E. Hwy. 372, Pahrump, Nevada 89048.

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10:49 am EST
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Subway service complaint and subway card declined

Last night I went to the Subway #37166, located in the Sturbridge MA Wal-Mart. There was a customer ahead of me who kept adding/changing his order and I patiently stood there at least 20 minutes. When his order was almost complete, another associate came out from the side room looked at me and returned to the room. When it was my turn, I ordered my grinder then asked the associate why did he not ask the other person to come out and assist me. He mumbled something that I could not understand. I then tried to pay with my Subway card as I have more than enough points and my card was declined so I paid for the grinder. As I was leaving, two other customers arrived and the other associate came out from the side room and both waited on the customers. I don't usually post complaints but this
is very poor customer service and it should be rectified. No person should have to wait 20 minutes for one grinder especially when there is adequate staff on hand.

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11:01 am EST

Subway store not opened

I love Subway and am a loyal customer but this morning Wednesday, January 10, I was so disappointed with my neighborhood store. I was met with total darkness when I pulled up to order my breakfast sandwich at 8:00 am.

My entire day has been shot. I had to settle for a Holiday Breakfast sandwich which sucks!

This is the store address
2524 E Beltline, Graysher Shopping Center
Hibbing - 55746

Thanks for listening!

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8:30 am EST

Subway employee meetings

On January 1, 2018 Subway owner and Manager, Jason Yaber, of the store Located at 910 Athens Hwy, Unit 16, Midway Plaza, Loganville, GA 30052 held an employee Meeting from 8:00 am - 10:00 am with all of his employees. During that meeting he cussed/swore, yelled, threatened and was very belligerent to all of us. He used every cuss word in the book of bad words. He treated us like we were all children getting disciplined. Prior to this (2 or 3 days prior to the meeting) I learned that he made an hourly employee cry so bad she had to clock and go home during her shift. I lost all respect for this manager that day after the meeting.

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3:29 pm EST

Subway manager

Upon entering the Restaurant, the manager had a facial expression that wasn't so welcoming. She seemed as though she really didn't want to be at her place of work. The entire time, she had an attitude. Barely talking the entire time. She looks at me as though I need to hurry up and make up my mind. I felt unwelcome and I'm not sure when I will be eating there.

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Subway Customer Reviews Overview

Subway is a popular fast-food chain that offers a wide range of sandwiches, salads, and sides. The restaurant has received numerous positive reviews from customers who appreciate the fresh ingredients, customizable options, and affordable prices.

One of the most significant advantages of Subway is the ability to customize your meal. Customers can choose from a variety of bread, meat, cheese, and vegetable options to create a sandwich that suits their taste preferences. Additionally, the restaurant offers a range of healthy options, including salads and low-calorie sandwiches.

Another positive aspect of Subway is the freshness of their ingredients. The restaurant prides itself on using fresh vegetables and high-quality meats, which customers appreciate. Many reviewers have noted that the food tastes fresh and delicious, making it a great option for a quick and satisfying meal.

Subway is also known for its affordability. The restaurant offers a range of meal deals and promotions, making it an excellent option for those on a budget. Additionally, the restaurant has a rewards program that allows customers to earn points and redeem them for free food.

Overall, Subway has received positive reviews for its customizable options, fresh ingredients, and affordable prices. Whether you're looking for a quick lunch or a healthy meal option, Subway is a great choice.

Subway In-depth Review

Menu Variety and Quality:

The menu at Subway offers a wide range of sandwiches and salads, providing plenty of options for every taste. Whether you prefer classic favorites or more unique combinations, Subway has something for everyone. The bread and ingredient options are also diverse, allowing customers to customize their meals to their liking. The freshness and taste of the food at Subway are consistently excellent, ensuring a satisfying dining experience.

Customer Service:

Subway prides itself on its speedy and efficient service. The staff is known for their friendliness and professionalism, always greeting customers with a smile. They are also attentive to order accuracy and willing to accommodate any customization requests. The customer service at Subway is top-notch, making each visit a pleasant one.

Cleanliness and Ambiance:

The dining area and restrooms at Subway are always kept clean, creating a pleasant and hygienic environment for customers. The restaurant's atmosphere is inviting and comfortable, making it a great place to enjoy a meal. The seating and decor are well-maintained, adding to the overall ambiance of the restaurant.

Pricing and Value for Money:

Subway offers affordable menu items, making it a budget-friendly option for many. The portion sizes are generous, providing customers with good value for their money. Additionally, Subway frequently offers promotions and discounts, allowing customers to save even more. The pricing and value for money at Subway are hard to beat.

Health and Nutrition:

Subway is committed to providing nutritional information to its customers, allowing them to make informed choices. The menu includes options for dietary restrictions, such as vegetarian and gluten-free choices. Subway also makes efforts towards healthy eating by offering low-fat options and using fresh ingredients. Health-conscious individuals will find plenty of options at Subway.

Online Ordering and Delivery:

The Subway website and app are user-friendly, making online ordering a breeze. The accuracy and timeliness of delivery are consistently reliable, ensuring that customers receive their orders on time and as expected. Subway also offers a variety of delivery options and serves a wide range of areas, making it convenient for customers to enjoy their favorite meals.

Franchise Support and Expansion:

Subway provides excellent support to its franchisees, offering guidance and resources for business growth and development. The franchise opportunities with Subway are highly regarded in the industry, with many successful franchisees. The overall reputation and success of the Subway franchise speak to the support and opportunities it provides.

Community Involvement and Sustainability:

Subway is actively involved in local charities and events, demonstrating its commitment to the community. The company also makes efforts towards environmental sustainability, implementing practices to reduce its carbon footprint. Subway's corporate social responsibility initiatives further contribute to its positive impact on society.

Overall Customer Satisfaction:

Customers consistently rate Subway highly and provide positive reviews. The overall experience at Subway is often praised, with customers enjoying the menu variety, quality of food, and excellent customer service. When compared to competitors in the industry, Subway stands out as a top choice for many.

How to file a complaint about Subway?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary details to create one.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button, which is situated at the top right corner of the website, and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Subway. Make it specific and clear, such as "Incorrect Subway Order" or "Poor Customer Service at Subway."

4. Detailing the experience: In the complaint description, provide a detailed account of your experience. Include key areas such as the quality of food, cleanliness of the establishment, customer service, accuracy of your order, and any health or safety concerns. Mention the specific Subway location and date of your visit. If you had a transaction, describe it in detail, including what you purchased, any offers or promotions involved, and the payment method used. Clearly state the nature of the issue, such as receiving the wrong sandwich or experiencing rude service. If you attempted to resolve the issue with Subway, describe the steps you took and the response from the company. Explain how this issue has personally affected you, whether it was a waste of time, money, or an unpleasant dining experience.

5. Attaching supporting documents: Attach any relevant supporting documents, such as receipts, photos, or email correspondence. However, be cautious not to include sensitive personal information that could compromise your privacy.

6. Filling optional fields: Use the 'Claimed Loss' field to indicate any financial loss you have incurred due to the issue with Subway. In the 'Desired Outcome' field, specify what you would like to happen as a resolution, whether it's a refund, an apology, or another form of compensation.

7. Review before submission: Carefully review your complaint or review to ensure that it is clear, accurate, and complete. Check for any spelling or grammatical errors, and verify that all the information provided is correct.

8. Submission process: Once you are satisfied with your complaint, click the 'Submit' button to send your complaint to ComplaintsBoard.com for review and publication.

9. Post-Submission Actions: After submitting your complaint, make sure to regularly check your account on ComplaintsBoard.com for any responses or updates regarding your submission. Engage with any follow-up queries or comments to facilitate the resolution of your complaint.

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Contact Subway customer service

Phone numbers

+31 205 317 300 +61 732 530 201 More phone numbers

Website

www.subway.com

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