customer service, product quality
We received our table with a dent (manufacturer's defect) and dealt with their staff for over a month to attempt to schedule the delivery of a replacement product. The staff clearly do not communicate and after each promising to call back, never did, ending with another phone call accusing us of never responding to their messages. This has been an overall...
Read full complaint and 1 commentterrible service
Beware do not buy from this store.They screwed my whole order up.They delivered 2 of my pieces a month late and told me i had been bumped on the rest of my order because i wanted them to deliver me whatever they had after a month of waiting.They told me i would have to wait at least 2 more weeks for my other 2 pieces of my bedroom set.After 2 weeeks i went by the store to see how much longer i would have to waitThe manager then told me they had placed the order wrong and i would have to reorder and wait all over again.I got my money back for the 2 night tables and i told the manager i will never buy furniture from them again, she said im sorry you feel that way.Go to anywhere else but here to buy your furniture.THEY DONT GIVE A C*** ABOUT THEIR CUSTOMERS.
The complaint has been investigated and resolved to the customer’s satisfaction.
bad service
After purchasing a chair and console from Structube, I went back a week later to pick up the items. When they brought the two items out, instead of the console I ordered, there was a desk. Somehow, someway, it was my fault!!! I then asked that they order the console and deliver to my condo without charge, not only do they refuse, but they were rude...
Read full complaint and 25 comments
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