Straight Talk Wireless
reviews and complaints

I bought a cellphone from straight talk on 9/8/22. They shipped the package to me and I was supposed to receive it on 9/11/22 but it got stolen. Someone cut the box open, and taped it back up and left the box on my porch. I have been trying to contact someone in customer service with Straight Talk for two days and the phone always hangs up after I waited for 20 minutes on hold. I have called a total of 12 times and each time it is the same thing, it just disconnects. I just want to be able to speak to someone so I can find out what we can do about my stolen package. And I am not capable of getting this resolved.

on [protected] i contacted straight talk concerning the dead zones of which my phone cuts off every time I travel through these areas.Jaria #511518 kept trying to tell me it was my phone ,i kept telling her my phone wasnt the issue. I asked for the corporate number she refused to give me the phone number for the Fla location. I feel this girl should lose her job due to lack of customer service. we need more towers in my area so we dont have to put up with droped calls.My question is this ,what is straight talk going to do to fix this issue.IM TIRED OF BAD RECEPTION AND DROPPED CALLS.PLEASE FIX THIS ISSUE.

With a new SIMs card over the past 4 months my auto payment would be deducted from my account and I would be with out service for 4 to 5 days. I received a call from Miami, FL [protected] ext 6206 after I posted my troubles on FB, however I have never been able to get in contact with the caller even after leaving messages. In August at auto renewal again, customer No service could not assist me and would submit a ticket due to being outside of their scope. I called and had many text with customer No service with no support. Due to safety issues and business needs, I was forced to find a new carrier. I called customer No service today and was told "refunds are not provided after the number is ported from Straight Talk". That is funny after being told by customer no service when I asked, "What do I do? I need service will I need a new carrier? (keep in mind I was not upset at this point)" the customer no service agent stated, "Yes you do." I am asking for a refund for the 25 days out of August I did not have service and the refund department tells me, because you ported the number - No refund for you.

On 9/11/22 I contacted customer service because my phone was not reading my sim card. After speaking with two people on two different calls. I was told I would need a new Sim Card. So I went out and bought another one (even though on 9/10/22 my service was working just fine). I got the new card and my phone still wasn't registering the calls. I Had to call from my Wife's phone. They told me that since I was having a device problem that I am still making payments on I would need to contact Apple because they are not able to replace apple products. They scheduled a call back on 9/11/22. They didn't call my wife's phone until 7:03 am on 7/12/22. I took my phone to be looked at by a servicer and there was nothing wrong with my phone. It is the Sim card itself.

on today 9/12/22 I called the 611 number 5 times. I was told that they would have to transfer me to a higher tier because after all their troubleshooting they can not assist me. Now when they transfer me it asks do we want to have the system save our place and have someone call back or wait on line. 3 times we chose to wait on the line and it hung up on me. Then once I chose to have the call returned and as soon as I entered the phone number and entered the pound sign. The phone hung up on me. It said someone would call us back in 2-3 minutes. Well, it is 11:30 pm Central time and we still have yet to get that phone call. We have not been able to use the phone for 2 days and I bought another sim card and spent 50 dollars when I should not have.

Oh, and on one of the phone calls my wife actually spoke to someone and for 12 minutes he would not transfer her. My wife recorded the call. He kept telling her no he wouldn't transfer her because he was trained to help with the call. My wife asked numerous times and she recorded the call. We have 3 phones through this company and were thinking of adding another but there is no way that I am doing that after this. I feel I need two months of free service because this is absolutely ridiculous.

Straight talk got all my information in their system incorrect. I order their new Verizon SIM card now they said my iPhone XR was compatible. When I received it, it locked my phone up instantly. Had to call them from a different phone. Next thing I know my service isn’t available, my 4 digit pin not right and my iPhone can’t be used to any company because it’s locked by straight talk and they said my 4 digit pin to my debit didn’t match because it’s been 2 maybe 3 years since I used a debit card with them and I have a new card now. For some odd reason they don’t even have my email in their system anymore. Like what is really going on. Now I’m force to buy another phone because they locked a perfectly good phone up. This company needs to be canceled they are poorly educated people that can’t speak English to save a life.

I called straight talk to get my # transferred to another phone , so they cut off my old phone and could not get my new phone activated, called them back told them to reactivate my old phone, they couldn't get it back on either they had just taken out a months service out of ABD , said I couldn't get a refund so I stuck here without a phone , I'm texting u though wi fi so that's that, I've been with them over 5 years , my number is [protected] , thanks , Richard Ridgill

I own my phone, never bought it through straight talk, but they refuse to unlock it from their Carrier. I bought the BYOP YEARS ago. Decided to use the phone under a different Carrier but come to find out they have it locked. I’ve been calling sense Monday 9/5/22 to have it unlocked, got scammed out of money that they claim I never needed to do & the phone still isn’t unlocked.

I’ve bought three new phones at Walmart. Each time I go to activate the phone it appears it’s activated, appears the new software update has taken hold but it hasn’t. Then I try to go to the website and it says my number isn’t a straight talk number I MUST call. Then I feel as if am I talking to Straight talk? I use someone else’s phone and alas no record of the previous calls. I put a SIM lock on my phone and put on my account must have PIN as well as the answer to a question… I pretend to call to find out what I need to do to unlock my sim and what happens? The person gives me the code without asking for the account pin or the answer to the question. Now my account pin has been changed their is a credit card on the account and three months of service has been paid for when this is a freaking prepaid account. I bought a 35$ pin card and now I can’t even get into the account I own. So now I’m on my way to file a police report because who is to say the credit card is not stolen. This is beyond my understanding

just call straight talk in the Philippines the lady told me at least 7 different times my pin number was wrong on the 8th time she finally admits it was the correct number i asked to speak to a supervisor and she straight up told me NO many different times i asked to be transferred to a different call center she told me NO I'm sorry by the Philippines has the worst people I have ever spoke to.

I purchased a new straight talk phone from walmart last week, and after botched attempts to activate the new phone and transfer my number to the new phone, both from straight talk's website and dealing with the nightmare known as their customer service, I gave up and returned the new phone to walmart. The next day, I spent multiple hours attempting to get my old phone reactivated and restored to my phone number, after multiple assurances that it would all be straightened out, invariably I would be placed on hold who knows how many times only to be disconnected, I gave up and told customer support that I would be finding a new cell phone provider and made arrangements for the necessary pin number to port the number away. Today, when attempting to port my phone number to my new provider, the new provider informed me that the straight talk account number (imei number) that I provided was rejected by straight talk as an incorrect number. I once again called straight talk today to try and ascertain the problem, only to be informed that my phone number was no longer attached to my account. After vehemently protesting, I was told "no worries, I will get you connected to the correct department to straighten this out", after placed on hold for about ten seconds and then disconnected. I have never dealt with this level of incompetence or straight out fraud from a company, I now face the prospect of losing my long held phone number because of their deceit/incompetence.

I am at my wits end with this. Its not so much as a complaint but a annoyance. I rely on my phone basically as a lifeline and I'd like it to work properly if I need to call for help. First issue has been for quite some time and I thought it might be something I was doing wrong but I was informed it was not. I could purchase my phone plan and at the time I had wifi at home but upon leaving home I had my data on. Alot of the time it was like I had no data at all and I could not get online at all. But I could still make a call, receive calls and text which didn't make sense. That was still happening all that time and now there is a new issue. I just bought a phone card $45.00. I can be online and a call come in and it will kick me off the internet and says I lost connection and I'm offline. As soon as the call ends it says connection was restored. I've never had this to happen before until now. I can be searching online for something and I get your offline and it's like I have no data at all. And what's weird when I get the message I can be actually on the phone talking as well. I just dont get it. I have been with Straight Talk for years and I want to continue to use it. This is the first issues over the last months and now this other mess. I rely on my cell phone to stay connected to family and especially my doctors. My health is horrible and I'd like to know I have a reliable phone and service if I need it. Are there any suggestions as to what might be going on? Well beside i may need a new phone. Sometimes that's hard to do on a disability budget. Any info would be of great help. Thanks for your time.

So back at the end of July I received a SIM card that was compatible with my phone. I called customer service and spoke with a Stephanie employee number 51511 which is probably made up, and was told my phone was not compatible with the sim. I simply ask then why did I receive an email saying my phone was compatible and she tells me that it is an auto generation email. When I asked to speak with a supervisor I was told “No”. After two hours of going back and forth with “Stephanie “ she said hold on let me try something and she just deactivated my account. I lost out on over 2000 dollars and two good job offers.

I think you do not believe me about my phone, if tou want me to take the phone to a location for an inspection I will do this. Whatever resolves this problem I am in agreement to coooperate with you I can go to walmart or anywhere within reason. My phone is very important to me I am 82yr of age and sisabled that I cant walk, you can check with the state health and human service agency or whoever you need. I do not tell nothing but the truth. I would like you you notify me;

July 28th I contacted straight talk to get a transfer Pin number to leave them and go to Spectrum Mobile. I was on hold for over and hour then hung up on. After three consecutive days of being on the phone with them, I was told my phone was locked and couldn't be transferred to anyone. I had no choice but to active another month of svc with them. Now today, a month later, I am trying to pull my number from them and what they are doing is sending multiple NTP numbers through their system so you don't know which one to use, this also locks the system out after three numbers are given so you have to wait another 24 hrs before requesting another TNP number.

Their customer service is the worst, with dropped calls and ppl who you don't understand at all.

This is wrong. I should not be forced to use their service because they have found a way to manipulate the system.

This phone had connection problems wgen i recieved it, jusy answering a call, so much static very hard to converse. Finally did get a tech that asked me to leave the phone ob and he will take care of this. That was a lot better after he did work on it.

Now i have no phone for going on for 3 weeks home screen was gone and phone was not usable, i have been on the phone uaing my pc. I have been asked so many questions same over and over, nothing to get the phone working. I am at the point that i want the phone replaced, because you have not qualified to fix the problem. Please get me something that works as a phone should work.

Your customer service is terrible. My mom used up her hot spot and instead of just cutting off her internet service, you cut off her entire phone. They kept asking for a 4 digit pin number that she repeatedly told them that she couldn't remember after ten years. They kept asking her for the last four digits of a credit card to verify her account after she repeatedly told them that she buys a service card. She doesn't even have a credit card. Some CS workers would use the last numbers that she has called to verify and some of them acted like they didn't know what she was taking about when she suggested that they do that to verify her account. My mother is in very poor health and needs at least her basic phone service. Talking with your horrible excuse for customer service makes her downright sick. I personally will be switching to a different company as soon as it is convenient. It would be in your best interest to better train your people. Her number is [protected] she does not remember the pin and she does not have a credit card. Please restore her service. Thank you.

August 14,2022. I called customer service because when i tried to use my Hot Spot a message appeared on my ph. that my plan does not support mobile tethering. I pay for 20GB Hot Spot a mo. The last 2 mos this has happened but last month i couldnt get it resolved. Anyway they have told me my Hot Spot is used up but ive only used 7 GB? For 6 days I've been trying to speak with a live person and finally a woman gets on the line and i cannot understand her. Then she tells me they are closing and someone will call us back. Not to mention I'm on the ph. each time for over an hour then they hang up on me. This company is a scam and ever since they've merged with Verizon I've had nothing but trouble that never gets resolved.

Been buying unlimited plans for almost eight years. Now for the last three weeks my talk and text have been shut off completely for 6 to 8 hours a day. This has caused me to miss work calls and cost me money. Customer service either can not or will not help me. Not sure why they would treat a customer of over ten years this way. Their service has been terrible lately and customer service has only really helped me one time out of hundreds of calls.

Straight Talk now says they are Trac-Fone, and thereby Verizon.

I do not want to use Verizon. I told person, who did not speak english very well, and kept saying I do not understand you.

Several hours later i called back, to try to get the second hand set activated, and number moved over.

I get nothing but waiting a long time on the line, and then. "I am sorry, the number you dialed is no longer in service."

I have spent hours, first driving around to get a SIM card to use in second phone. Had to purchase another phone card.

Now Hours more with Service Reps who can see previous agents statement, and hang up.

On July 30, 2022. I phoned straight talk customer service line because my phone was not working. The phone was reading unable to connect to network. The agent sent me through all the different scenario to see if they could get the phone back online. After over an hour of trying. I was told I would get a call back. No one called. Later that evening my daughter tried calling. She was disconnected 5 times. On that Sunday she tried taking the phone back to Walmart for assistance and they told her it was a straight talk problem. So again I called customer service. Went through the same steps with no resolve. Continued calling everyday for 5 days no phone connection. Then tried using the chat mode. First two days, i was told I'd get a call back no one called. Then I talked to an agent that had me do a factory reset that cleared everything off my phone. Lost all contacts, messages, photos everything. But still didn't fix the phone. Promise a call back. No one called. I finally after 9 days talked with agent and after going through all those steps and test of phone again. Said I would be mailed another phone. As of today, it's been 16 days and I still don't have a working phone. So I called customer service again this morning. As he's asking all these questions about phone numbers I've called and credit card numbers on account. I haven't called anybody in 16 days. I gave the information I had and he still says he can't verify for security purposes. Im highly frustrated with this process and he kept saying I'm sorry. I don't believe that for a second. Because if straight talk was sorry. I wouldn't be without a phone for 16 days. I asked to be transferred to someone else who could help me. He said he was that someone. I asked for complaint line number. He didn't have it. He told me to call back in an hour and maybe I could pass the security clearance. I was told I was being mailed a new phone and I don't have it. Dealing with straight talk customer service has been the worst experience. And no-one has told me why my phone stopped working or what else I could do to have service. This is the first time I've ever had problem with straight talk, it's been good until now, that's why I haven't left and gone to another carrier. But it's rediculous that I or any customers would have to jump through hoops to get satisfaction for a product.