Stop & Shop
reviews and complaints

Best Brand frozen 1/4 pound burgers. They were not cheap but middle priced between the most and least expensive. Stop & Shop should check the brands they sell before putting them out for consumer purchase. Had a family picnic and had thawed the burgers for cooking. Could not peel them off the plate or from each other. They were formed and stamped through by machine and the punctures were everywhere, they crumbled and broke apart. Had people waiting for their burgers. Could not keep them together long enough to put on the grill and could not flip them once on. They broke apart in dozens of pieces and fell through the top of the grill. We stopped cooking them and put an alternative out. We wasted money, have half a package left that cannot be used for burgers. Ruined our picnic. Open and cook your product before you sell it. It was a waste of money and ruined a long planned family picnic. Let's not even talk about your lack of employees, charging for paper bags and your self checkout that needs an attendant multiple times to get through a 6 item purchase.

I have been shopping online at your store for over a year. On my last order I was charged $2 for a New Jersey law that implemented a fee for bags.(reusable) I live in New York. Prior to this New Jersey law New York had a fee of 5 cents for each bag which your company charged for each bag my items were packed in for delivery. Your company is now charging $2 no matter how many bags you pack my order in. I feel you charged me 5 cents for each bag when it wasn’t the law in New Jersey but a law in New York. I don’t have a choice of where your company gets my deliver from but if this fee doesn’t change I’ll be forced to shop at another company.

It happen so often at stop and shop at the cashier of purchasing items. The cashier had ring in twice of the same items. I didn't realize it until I make it at home. Not Just one item are like that. I asking stop and shop at malden ma 02148 to hire cashiers that are care about consumers please. Please train the cashiers in a professionally. Most of the cashiers are students and not care about customers.

May 8th received an email about an issue with a credit card and to log on to my account and update the card. I did that and on Friday 5/13th I was unable to place my order call this number last 4 digits 7772. I called and was told it will be handled. Called again that afternoon told they are working on it. Tried several times to place an order and called Saturday morning 5/14 the 7772 number and was told it will take 3-5 business days to resolve. I was never told that on 5/13 the customer service is awful. On my account there are four valid credit card numbers of which any one of them could be used & I had already changed the primary one.

I tried to go to my account and now I am blocked it will not allow me to get in my account.?

order number i225550183 $124.57

I was in the floral department of the Narragansett RI store mid-morning on Friday May 6, waiting to be waited on. There were two women working - one I could see was younger; the other had her back to me. The way the woman I could not see was talking to the younger one stood out to me - abrupt; condescending. Enough so, that I thought to myself I would never put up with being spoken to that way. The younger woman pulled herself away and came and waited on me - smiling and pleasant. To my surprise, when the other woman turned around I recognized her - she is the Manager of the floral department at the Westerly, RI store where I usually shop.

Appalling way to talk to people, especially for a Manager talking to a subordinate employee... If this is the way a Manager speaks to employees I know I would not want to work for your company.

Customer Service is closed and the manager says there is no more staff to cover her, she says things with a bad attitude...2145 Fairfield Ave, Bridgeport, CT 06605 5/01/22 2:40pm

I have been going the Cottage Street Pawtucket, RI 02860 store for the past few years with my little chihuahua wish i always hold in my hands never had a problem everybody's always nice and friendly today I got to the store to do a little bit of shopping the Customer service manager told me i have to get out of the the store we don,t allow people like you and your dog in the store, i asked him what do you mean people like me, why because i am latin? his response was i don't have to explain myself to you you need to leave now, i got mad and told him go f*** yourself and left the store, not everyday i could walk to the store for light shopping, i think he's a racist and should be fired

I went to pick up my groceries at the store on Kingstown Road in Wyoming/Richmond Rhode Island.

What greeted me in parking space was a sign stating that the phones were not working and to go inside the store to tell them I was there.

Well the reason I use pick up is because I am unable to walk long distances. I also have not been in the store in nearly two and one half years. I had no idea where to go.

I parked near the main entrance, got out my walker and managed to get inside to an empty customer service desk. Not one person around to even ask where to go.

Luckily, Cheryl, the florist person whom I've known for a very long time, but haven't seen in a long time, came and asked if I was ok. I told her I needed to let someone know I was here for my groceries, that the phones were down. She said they have been down for days!

Cheryl offered to help me back to my car, but I managed that on my own and then she met me in the pick up shopping area with my groceries.

Cheryl has always been a very special, kind and caring person. I am very grateful for her help. She always has a genuine smile. You are lucky to have her on your staff.

It is beyond me that a phone problem for a company as big as S&S cannot get their system repaired quickly. Before I place another pick up order, I'll be calling to make sure the phones are working.

I have been recycling bottles that said store for the past year never been a problem everybody's always nice and friendly tonight I got to the store late politely ask desk clerk to speak to manager she gave me a f u work with her eyes and became extremely snotty so I asked for the manager he was instantly snotty stating why did I bother him the desk clerk could have told me that the bottle center closes at 8:00 and why was I bothering him when I asked if he could open it for 15 minutes I need $10 to get my room rental for the night for the past year it's never been an issue if I'm a little bit late after 8:00 p.m. now the desk clerk and the shift manager extremely rude and snotty treating me like I'm a homeless quote unquote. So I quietly left said thank you when I turned around just to see what the current situation was at the customer service kiosk they were looking at me and laughing so yes I would like to file a complaint against the stop & shop dessler and shift manager for being disrespectful and rude to us poor Americans how I have to sleep outside tonight because I was 15 minutes late at bottle redemption unless I can find $10 at 9:00 p.m. tonight

Thank you hopefully someone reads this

The prices at Stop and Shop are OUTRAGEOUS! I avoid the store as much as possible. However it is less than a mile from my home. So, occasionally I sacrifice price for convenience. Today I went in to get coffee creamer, eggs, and a meat for dinner. Creamer which is in any other store between $3.50-$4.00 was a whopping $5.59! 😳 18 eggs also over $5!

The deli in the Edgartown Stop and Shop is supposed to be open from 12 to 2. I understand the staffing problems and so I arrange to be at the store during this time. When I went yesterday they couldn't open due to lack of staff. I wouldn't mind this if their pre packaged cold cuts were ones I can use but they don't slice the ones I like and when they do the packages are all 1 pound and I can't use that amount. There are many elderly people who use this store and they just can't use this amount of cold cuts. This is the only store in my town that has a deli. This is very inconvenient.

stop & shop 406 pharmacy,in error,charged me for acid reflux med I dont take and refused to refund my $13.60,, I transferred my account to somewhere else! I was never asked if I had acid reflux just shoved my meds in a bag,like couldnt be bothered to ask a question about the acid reflux,this happened on 26 April 2022

My complaint is about customer service of some stop and shop employees at the Northampton,ma and Chicopee ma stop and shop. On a few different occasions an employee told me in a harsh manner " you did not go down there, your lucky you have money to eat". And then started laughing at me. I was insulted.by their remarks. I believe management concurs with their attitude and actions because they do this with no remorse or consequences. I do hope this doesn't happen to me or any other patron of their supermarket.

I just left the Holyoke Stop & Shop store after trying to purchase for muffins and was told they are $8 when you have a sign on the muffins stating 599 for a four pack of assorted muffins which I had. I was told they were $2 each if I select them myself and the 599 muffins are pre-selected. Tell me in what world does that make any sense. I'm appalled that you would charge someone $2 for one muffin let alone $8 for 4.

I just want to let you know there is often no bagger at Stop and Shop like there is at Market Basket. You are expected to bag. I spent $310 the other day. The cashier was putting my groceries through and I took out my wallet. She stopped me and said, there are bags right there. Well that's great. I put a few things in the cart when a bagger came over. He was new which is fine, but she was kind of not nice to him about that. I again went for my wallet and she pointed to a bag and said, that is there. Really? I told her Market Basket doesn't expect it's customers to bag. She said, well the conveyer belt gets stuck. Ok. I think that's ridiculous. Don't say its covid and there are no workers. I've been shopping there for 20 years and its always been your policy, although it has gotten worse. I always go through self serve because its quicker and I know I obviously bag there but sometimes I just have too many groceries. She also seemed annoyed I asked if the bagger could take one of my two full carts to my car. Market Baskets employees seem much happier and more helpful. I will be shopping there when I can. Unfortunatly they are a little further and have less stores so I need to go to your store because it is near my house. But I'm not happy about it.

I was stop at a stop and shop and the candles that I had brought the double pack candle and was like 7 dollars and I brought 4 and the candles was Defected

Dear stop and shop,

I receive money every month and naturally I would go to the stop and shop branch closest to me, so every time I go to that branch at old country road I am received by Sabrina who is apparently there for the morning shift and every time there is always a problem with the network, to which I try to understand and just leave to go to another branch (Hempstead) and this has been happening for about 5-4 months and in a row. Just today I tried again and at first it was the same thing network down again so I try to tell her that this is a recurrent incident happening and the probability of it being a coincidence happening just every time I visit is not logical and I was helped prior by another employee called Bobby as far as I remember, and I ask her to speak to a supervisor so if there is a problem it would be fixed. She took it very defensively; she rebooted the system and it was working finally then there was no sufficient funds!

While I understand the problem of insufficient funds I don’t however appreciate the persistence of their network problem.

And when I tried to speak to the supervisor Christine she confirmed that she has a problem on her own computer sometimes, then denied it then said it’s western union problem that I should speak with them, then it’s Verizon problem! And while I kept telling her that’s been happening for months now and every-time I had to go elsewhere, then she said just go to the other place then and not come to them! I don‘t really understand how or why I was treated that way while I am trying to prevent this problem from ever happening again either to me or anyone else.

This is not customer satisfaction whatsoever, in fact I felt insulted when the supervisor told me to go elsewhere, asking for my name before o leave although I introduced myself what is this some sort of bullying?! I don’t understand why?

I should however mention that I was immediately helped in the Hempstead branch by Karen

This happened on the 24th of March around 12 pm

Dear Sir.

I've summited a written complaint several weeks ago, and yet I have not gotten a response. Maybe it an oversight on my part for not leaving My contact Information. so here it is Mr. Eric Goldwire P. O box 2711 Oak Bluffs Ma. 02557

email Address - [protected]@aol.com.

My Complaint was about two store managers (Christine and Mr. Scott P.)

as I said in my complaint, I've work at the Martha's Vineyard Hospital for thirty plus year, where we preserve life every day. And I also work at the Dukes County Courthouse where we prostitute criminals every day.

I say this to inform you that I am Not a criminal as a matter of fact I'm a up standing citizen of the United State of America. and I should not have to be criminalize for no valid reason.

I know you have sophisticated surveillance systems installed within each store. Not only are you able to witness customers clandestine behavior but you are also able to review ill behavior employees. so please review your surveillance footage for the last two year and you will see for yourself. How I am singled out and criminalize for no reason. I'm a very well-dressed Black Man who shop at your store around 6:00 to 7:00 pm daily. (Because I like to each fresh.)

Thank you for your time, and I look forward to hearing from you soon.

Respectfully Yours

Mr. Eric Goldwire