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A used car
Hi my name is Mrs Julie Walmsley and I bought a citroen ds3 on 18th Feb this year. The engine fault light started coming on on the 14th March. I sent pictures to the salesman of the dashboard. It was taken in twice for this issue but they said they couldn't find a fault and turned off the service light. On the weekend of the 10th of June the car told us to stop it was overheating. The fans didn't come on and the temperature gauge went over the highest mark.
We had to get a recovery truck to collect us for£150.
The car went in again and the issue was fixed.
I feel that there could be more damage done and keep expecting the worse.
It causes me great anxiety to even drive it now. I would like the company to come to a resolution and take the car back.
The settlement figure is £10,392.
I paid £8995 + £500 for the extra cover.
I also have gap insurance that will have a settlement figure also.
Please can you assist with this issue.
Yours hopefully
Julie Walmsley
Desired outcome: Please refund and take back the vehicle.
Customer service!
I bought a car from stoneacre Rotherham in April. I got promised it come with a spare key which it hasent. It is now December and I am still waiting and chasing for the spare key.
I have spoke to several managers which haven't been forthcoming and have just said they would get back in touch and haven't. I haven't had any communication with the company unless it's me chasing them up and then I don't get a call back. All i get is it shouldn't take this long and they will get back to me. Noone has been in touch. One worker actually told me to sell the car and buy another which was absolutely disgraceful and shocking customer service!
I need this spare key as me and my partner have this car solely and if anything happens we have no vehicle to get to our jobs or pick children up.
I have made 2 complaints via email and got nowhere. The store haven't helped me what so ever just have fobbed me off or ignore me.
There has been other issues but this one needs addressing and sorting as I need that spare key.
I am an nhs worker and my partner works for council we have important jobs and need the spare key which was promised it come with the car. If we had known we wouldn't have purchased it!
Desired outcome: I am deeply disappointed and discusted about how this company has treated Me and how it's gone about things. I'm owed a spare key and some serious compensation.
This review was chosen algorithmically as the most valued customer feedback.
misleading advertisements
my father needed a new car and we saw the full page advert for stoneacre rochdale 0% credit lots of tempters to choose from none of which were offered at any time he wanted to spend 5000 pound the newspaper advert offered fiat punto s for4995 at a cost of 19.21 per week great just what he was looking for we travelled the 10 miles from our home found a car...
Read full review of Stoneacre Motor Group and 6 commentsIs Stoneacre Motor Group legit?
Our verdict: Complaints Board's thorough examination reveals Stoneacre Motor Group as a legitimate entity with notable strengths. Despite a 25% resolution rate on customer complaints, which invites a closer look, Stoneacre Motor Group stands out for its commitment to quality and security. Clients considering Stoneacre Motor Group should delve into its customer service record to gauge compatibility with their expectations.
Stoneacre Motor Group earns 94% level of Trustworthiness
Perfect Trust Endorsement: Stoneacre Motor Group achives 94% ligitmacy per Complaints Board. Highly recommended, yet always stay vigilant.
We found clear and detailed contact information for Stoneacre Motor Group. The company provides a physical address, 50 phone numbers, and 2 emails, as well as 4 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.
Stoneacre.co.uk has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.
Stoneacre.co.uk has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.
Several positive reviews for Stoneacre Motor Group have been found on various review sites. While this may be a good sign, it is important to approach these reviews with caution and consider the possibility of fake or biased reviews.
We looked up Stoneacre Motor Group and found that the website is receiving a high amount of traffic. This could be a sign of a popular and trustworthy website, but it is still important to exercise caution and verify the legitimacy of the site before sharing any personal or financial information
The complaint has been investigated and resolved to the customer’s satisfaction.
This review was chosen algorithmically as the most valued customer feedback.
Misinformation
I had planned to buy myself a car on my birthday and in the morning I phoned a few dealers to see if they had the model that I was after. I phoned the Stoneacre Fiat branch in Hyde and told them that I was looking for a 3door black Fiat 07 Grande Punto. They told me that they had a few cars that fitted my exact criteria and that they would fall in the price...
Read full review of Stoneacre Motor Group and 12 commentsOverview of Stoneacre Motor Group complaint handling
Stoneacre Motor Group reviews first appeared on Complaints Board on Dec 5, 2008.
The latest review A used car was posted on Jun 19, 2023.
The latest complaint Misinformation was resolved on Dec 05, 2008. Stoneacre Motor Group has an average consumer rating of 2 stars from 4 reviews.
Stoneacre Motor Group has resolved 1 complaints.
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number 0 0 users reported that they have UNsuccessfully reached Stoneacre Motor Group by calling +44 197 850 3198 phone number100%Confidence scoreWrexham (Citroen-Fiat-SEAT+44 190 480 0467+44 190 480 0467Click up if you have successfully reached Stoneacre Motor Group by calling +44 190 480 0467 phone number 1 1 users reported that they have successfully reached Stoneacre Motor Group by calling +44 190 480 0467 phone number Click down if you have UNsuccessfully reached Stoneacre Motor Group by calling +44 190 480 0467 phone number 0 0 users reported that they have UNsuccessfully reached Stoneacre Motor Group by calling +44 190 480 0467 phone number100%Confidence scoreYork (Ford+44 190 480 0152+44 190 480 0152Click up if you have successfully reached Stoneacre Motor Group by calling +44 190 480 0152 phone number 1 1 users reported that they have successfully reached Stoneacre Motor Group by calling +44 190 480 0152 phone number Click down if you have UNsuccessfully reached Stoneacre Motor Group by calling +44 190 480 0152 phone number 0 0 users reported that they have UNsuccessfully reached Stoneacre Motor Group by calling +44 190 480 0152 phone number100%Confidence scoreYork Ford Transit Centre
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Stoneacre Motor Group emailsconcerns@stoneacre.co.uk100%Confidence score: 100%Supportmarcel.webster@stoneacre.co.uk91%Confidence score: 91%
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Stoneacre Motor Group addressOmega Boulevard, Capitol Park, Thorney, England, Cambridgeshire, DN85TX, United Kingdom
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Stoneacre Motor Group social media
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Most discussed complaints
Misinformation 1 (opinions to this review)Recent comments about Stoneacre Motor Group company
misleading advertisements6
I have also been to stoneacre following a misleading ad unfortunately...
12
I went to stoneacre Grimsby today to purches a car, After test drive...
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