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Steve Madden
reviews & complaints

Steve Madden
reviews & complaints

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71 complaints
9 resolved 62 unresolved
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Z
5:51 pm
Verified customer This complaint was posted by a verified customer. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Steve Madden - Chemical Odor

I purchased a pair of black Steve Madden shoes. Men's dressy/casual slip ons. I noticed that they smelled strongly like chemicals, but I thought that it was because they were new. I wore these shoes for the first time on a date and felt nauseous from the smell of the NEW shoes within 10 minutes of having them on my feet while driving in my car to the date...

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G
10:12 pm
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Steve Madden - Gift Card Fraud

I bought a Steve Madden gift card as a gift for Christmas but checked to make sure they had a retail store near me first. I found the Atlanta stroe on the Steve Madden website so I ordered the gift certificate. When the recipient and I went to the store we found that it was closed. When we inquired at the mall we were told a new store opening had been delayed indefinately. When we called customer service they said no refund and it could not be used online. It can only be used at a retail store. The nearest store is now 400 miles away. When we told them the store listed on their web site was closed they said they we're "sorry". Sounds like fraud to me to not provide a refund after misleading information is provided to make a sale.

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Update by gifts
Jan 12, 2011 11:39 pm

The gift recipient contacted Andrew per his message above and he was true to his word. The recipient is in the process of arranging for an online purchase using the gift card. Andrew's staff has been very helpful and we are confident the issue will be resolved favorably. This is my first experience with Steve Madden and I am impressed with their responsiveness and customer focus following a potentially negative incident.

Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

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A
Jan 12, 2011 2:40 am

My name is Andrew Koven. I'm president of e-commerce and customer experience for Steve Madden. In these cases? We have helped customers place orders in another store or online that we assist with card redemption and ship to them. If the consumer would like to reach out to me at [email protected], we would be happy to assist.

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0 0
C
Jan 11, 2011 2:40 am

It doesn't sound like an instance of fraud to me. However, you don't have to be completely out on this one. Selling gift cards on ebay nets you very, very close to what the original giftcard is worth. Yes, you'll be out a few bucks, and it's a bit of a hassle, but it's better than holding onto a giftcard you'll likely never use if it was a significant amount. You could always re-gift next year too- to someone who lives closer to a store. I'd make sure they had physically been inside one that is close to them before sending it.

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0 0
D
1:29 pm
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Steve Madden - OMG Shoes STINK!

I bought a pair of Steve Madden shoes. Awesome fit and style, but after a day of wearing them I had the worst smell emitting from the shoes. Cant even begin to explain, kind of mixed between dead crap and chemical. So bad that after scrubing my feet with sea salt I can still smell it the next day through my normal shoes. So I will return these odor shoes.

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2:00 pm
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The complaint has been investigated and resolved to the customer’s satisfaction.
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Steve Madden - New shoe and used shoe

I ordered 3 pair of steve madden shoes from online. I excited that they shipped really quick. However, when i opened the last box of shoes and took them out, i had one shoe that was dark purple suede and pretty like it was supposed to be, the other shoe looked as if it was left outside in 100 degree heat all summer and was really faded. I was shock that...

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F
12:04 pm
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The complaint has been investigated and resolved to the customer’s satisfaction.

Steve Madden - Bad experience

I ordered a pair of back-ordered Steve Madden boots from Nordstrom online. They were expected to ship about two weeks after I placed the order but, rather, on that date I was notified of a delay. About a week later I called to speak w/ a customer service rep. who told me they would ship that Saturday. Saturday I received a voicemail suggesting a different product. I called and was informed that they wouldn't be able to fulfill my order because they weren't getting anymore of the boots I had already ordered a month earlier! I was furious and extremely disappointed. They simply said they were sorry and did nothing to make up for the inconvenience. I have NEVER experienced such bull, especially not from somewhere with such a great reputation for service.

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D

Isn't your complaint with Nordies and not SM?

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A
5:01 pm
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The complaint has been investigated and resolved to the customer’s satisfaction.

Steve Madden - Horrible service

I ordered a pair of shoes from the Steve Madden website size 6 1/2 and when I got them the box was not even taped closed, then I saw the right shoe was used and a size 7. So I called the customer service number 1-888-SMADDEN and tried to get them to fix the problem, they said I would have to place another order and charge my card again, and the refund from the initial order would come later, I'm sorry but if I can't even trust you to send me an unused shoe I'm not giving you more money. If I had screwed up that badly I would bend over backwards to fix the problem not push the responsibilty to the customer.

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V
May 25, 2018 2:40 am

I bought a pair of shoes from their USA store and the lady in store told me the warrenty is for a yr and valid anywhere in world. 6 months later the upper portion of the shoe is falling apart with all kind of cracks and it seems the leather is coming off. Took them to a Canadian Steve Madden store and was told the USA warranty is not valid in canada. WHAT THE HELL... I I will have to deal with somebody in USA. Very disappointed with their quality and they ask top dollars for a crapy shoe quality..
hope fully somebody @ Steve Madden reads it and would her the courtesy to get in touch with me.

Helpful?
0 0

DO NOT ORDER SHOES ONLINE FROM STEVE MADDEN. THEY WILL SCREW IT UP EVERY SINGLE TIME. i have ordered 3 pairs of shoes from their website and had to return ALL of them. The first one, one shoe was bigger than the other. Lovely. the second shoe was the right size but it didn't fit. When i returned it at the store the sales associate said, "yah, these shoes run small and you need to order it at least 1 size bigger." Would have been nice to know before ordering the shoe. Stevemadden.com did not mention that, of course. The 3rd shoe was and continues to be a nightmare. I ordered the FACCER mens shoe as it was called online and received a shoe that looked nothing like it. The customer service rep sent me a UPS label to return the shoe, then quikcly tried to resolve the issue by having the correct shoe sent to me. He said it would take a week to receive the replacement. I thought, if YOU made the mistake, why should I wait another week to get the replacement. Anyway, received the replacement 1 week later and its the WRONG shoe AGAIN! So I called their customer service and the manager told me they made a mistake in naming their shoes online, so i received the correct shoe, but it wasn't the one i ordered because they mixed up the names on their website. ARE YOU SERIOUS? So, why didn't anyone mention this to me the first time around? And you have the nerve to ask me if i want to return it. What do you think? You sent me a hideous pair of shoes that i did not order. Of course i want to return it. It is now 2 days before Christmas and I have to now scramble to find a replacement gift then battle Holiday mall traffic and wait in a ridiculous line to return the 2nd pair of incorrect shoes received.

This company is unprofessional in every sense of the word. 3rd times the charm, i will never again purchase a pair of Steve Madden Shoes, and i hope for your sanity that you wont either.

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D
2:48 pm
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Steve Madden - Broken Shoe

I purchased a pair of Steve Madden sandals in May of 2008 in Tampa, Florida. When I wore the shoes this year the heel of the shoe broke. I love Steve Madden shoes and I don't this to effect me purchasing these shoes in the furture. Can someone please contact me in regards to this matter. Thanks, D. W.

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V
9:09 am
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Featured review
This review was chosen algorithmically as the most valued customer feedback.

Steve Madden - Horrible Odor

I am a 23 year old consumer. Just recently however, I've purchased shoes from Steve Madden. These were leather shoes by the way. After a couple of days of wearing, it was beginning to smell. It had a really bad odor from the leather. I never had a problem with the smell of my feet, so it was apparently the smell of the leather that arose. I've changed the...

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K
11:41 am
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Steve Madden - My account had several holds for online purchase

I had purchased three pairs of shoes from Steve Madden online for a total of $95.29, including s&h. A day later, they shipped out one pair. Later that day, the other two pairs were shipped out. I then check my bank account online only to find out they have two holds on my account, one for $95.29 and another for $57.00. I call customer support to figure out...

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9:08 am
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Steve Madden - Bad service

I went to Steve Madden to buy a comfortable pair of work shoes. I tried some on and bought them. The first and only day I wore them I ended up walking barefoot through the streets of DC because I could not stand to take another step in them. My feet were bleeding. I noticed after wearing them for the first and only day that the seams were fraying so I...

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V
4:11 am
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The complaint has been investigated and resolved to the customer’s satisfaction.

Steve Madden - Money order refund

On April 21, 2008 I placed an order online for a pair of boots. I finally received them on May 2, 2008. I opened the package and to my disappointment they were size 10 and I ordered a size 8. I thought oh well I will just contact customer service have them take these boots back and then I will get the ones I paid for. This is what I was told:

I need to package the boots up at my expense and have them shipped back also at my expense. They will then send me the boots I originally ordered or refund my money. The part that I really thought was unprofessional was that I will not be reimbursed for the shipping fees. Like I said to the lady on the phone I can totally understand this IF I just didn't like the boots and wanted a refund but the fact that I have to pay even more because their staff sent the wrong order is unbelievable to me. I am extremely unimpressed with the services the company provides and while its only a little pair of boots to them Iit really left me sour.

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H
Dec 21, 2019 2:40 am

I bought a bag 3 months ago and I have visited store 2 times still they fail to resolve the issue. Next time I will not purchased a single product from Steve Madden. Very sorry to say in terms of quality is not up to the mark's.

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0 0
C
Oct 15, 2019 2:40 am

Bought purse and snake print sneakers for birthday outing. Paid for 2 day shipping, purse did not arrive until a week later. After 3 days with purse strap broke sent an email to SM with pics and questions and did not get a response. The products are terribly made and over priced. $89.00 purse, $15 shipping and neither was fulfilled correctly.

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E
Sep 11, 2018 2:40 am

I have three product that are bad from the zipper but one is already replaced this is something from this expecific brand what can I do

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P
Sep 10, 2018 2:40 am

Purchased these shoes in September 2017. Within a week of wearing all the white trim started to chip. My daughter stopped wearing them. Very disappointed with the quality. Complete waste of money.

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