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Hush Puppies Customer Service Phone, Email, Contacts

Hush Puppies
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1.4 51 Reviews

How responsive is Hush Puppies's customer service?

5 Resolved
46 Unresolved
Poor 🫤
Hush Puppies is a rare visitor on ComplaintsBoard, so the pace of resolving complaints leaves much to be desired. We believe they should spend more time and effort on reviews to naturally grow customer loyalty. As for reviewers, we'd advise carefully reading existing reviews to understand what to expect. It's also helpful to go through the few complaints that Hush Puppies has already resolved to get a clear picture of their customer interaction and potential challenges in resolving your personal issue.
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Hush Puppies reviews and complaints 51

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S
8:01 am EST

Hush Puppies Shoe sole got tear out in few months

Dear Sir,

This is to bring to your attention that I bought shoe from Bata Store, MG Road Gurugram branch. After wearing it for few Months realized product sole got damanged. I am surprise to see after buying such a good brand product it is getting tear out after few months.

Please review my complaint and please replace the product. I am really shocked to see the product got defected after few months of us

Details & Invoice attached with this mail

Inv No CM3054230000548

Date 13/04/2023

Amount Paid Rs.5005/-

Article No 8246768

Claimed loss: $61 or INR 5005

Desired outcome: I will be happy if product will be get replaced

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12:33 pm EDT
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Hush Puppies Shoes ordered and paid online but not delivered

On the 30th of July, we bought some shoes from Hush Puppies Portugal online shop.

On the 31st of July, we did receive an e-mail saying that some shoes ordered were not available and will be refunded.

De: Hush Puppies Portugal

Data: 31 de julho de 2023, 16:24:16 WEST

Para: patricia.i.c.[protected]@hotmail.com

Assunto: Notificação de reembolso



Hush Puppies Portugal

ENCOMENDA #HP33197

Alguns itens da sua encomenda foram reembolsados

Valor total reembolsado: €107,88 EUR

Resumo da encomenda

Firmino Chelsea Suede Bison - 44 × 1

€49,90

Vitrus Wt Oxford Brown Leather - 44 × 1

Refunded

€43,96

Dorri Slide Tan Leather - 40 × 1

Refunded

€33,96

Glaucia Laço Black - 40 × 1

€29,96

Glaucia Laço Cognac - 40 × 1

Refunded

€29,96

Subtotal

€187,74

Envio

€0,00

Impostos

€35,11

Total

€187,74 EUR

Multibanco

€187,74

Reembolso

Multibanco

- €107,88

Se tiver alguma dúvida, responda a esta mensagem ou entre em contacto connosco através do e‑mail [protected]@hushpuppies.pt

On the 1st of August, We did wrote to them that instead of refunding part of our order, we would like to receive other models as per bellow

Faz favor mandar estes modelos em vez dos 3 que estao esgotado e proposido ao reembolso.

Em tamanho 40 :

Inline image

e em tamanho 44 :

Inline image

tao

NB : Vamos tomar o voo de volta na Belgica e logo para Africa entao faz favor nao tardar a mandar a encomenda.

Since then we did send some reminders without answer and today we did try to call them and nobody did pick up the phone.

Their contacts mentioned on their website is ;

Hush Puppies

CONTACTOS

Tel: +[protected] (Chamada para a rede fixa nacional)

E-mail: [protected]@hushpuppies.pt

Morada: Rua José Monteiro Salazar, 110, 4150-443 Porto.

Desired outcome: To receive the shoes order

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4:52 am EDT
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Hush Puppies BLANE PENNY W- black tumbled leather/HPWHA211101-4-01/60

Bought it at around october or november of year 2022, at SM bacolod city negros occidental, bought it for more than 6,000pesos (sadly i lost my receipt). It didn’t even reach mor than 6months and now its broken! Shoe leather low quality! And Easily gets torn! Very disappointing purchase i ever made! We’d like to be compensated even not with the same amount or item! Atleast exchange it to another item.

Desired outcome: Compensate or exchange item

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Is Hush Puppies legit?

Our verdict: Complaints Board's thorough examination reveals Hush Puppies as a legitimate entity with notable strengths. Despite a 9% resolution rate on customer complaints, which invites a closer look, Hush Puppies stands out for its commitment to quality and security. Clients considering Hush Puppies should delve into its customer service record to gauge compatibility with their expectations.

Hush Puppies earns 91% level of Trustworthiness

Perfect Trust Endorsement: Hush Puppies achives 91% ligitmacy per Complaints Board. Highly recommended, yet always stay vigilant.

We found clear and detailed contact information for Hush Puppies. The company provides a physical address, 16 phone numbers, and email, as well as 3 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

Hushpuppies.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Hushpuppies.com you are considering visiting, which is associated with Hush Puppies, is very old. Longevity often suggests that a website has consistently provided valuable content, products, or services over the years and has maintained a stable user base and a sustained online presence. This could be an indication of a very positive reputation.

The domain associated with Hush Puppies is registered with a high-end registrar, which can be an indicator of the company's commitment to maintaining a secure and reputable online presence.

Hush Puppies website is deemed to be popular and indicating that it receives a high volume of traffic. It is important to be cautious when using a highly trafficked website, as it may be a target for cybercriminals looking to exploit vulnerabilities or steal personal information.

However ComplaintsBoard has detected that:

  • While Hush Puppies has a high level of trust, our investigation has revealed that the company's complaint resolution process is inadequate and ineffective. As a result, only 9% of 51 complaints are resolved. The support team may have poor customer service skills, lack of training, or not be well-equipped to handle customer complaints.
  • There was some difficulty in evaluating or examining the information or data present on the hushpuppies.com. This could be due to technical issues, limited access, or website may be temporarily down for maintenance or experiencing technical difficulties.
  • We conducted a search on social media and found several negative reviews related to Hush Puppies. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
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12:29 am EST
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Hush Puppies Hush puppies Formal black shoes

My name is Rajesh, I purchased hush puppies Formal black shoes in Surabaya, Indonesia, it's been only 8-9 months and already the sole of shoes is cracked. I have used many branded shoes earlier, but I never faced problem like this, the one which I faced with hush puppies. I am very disappointed and won't recommend anyone for this brand. After spending so much money, if we get like this quality,it is not worth it.

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5:46 am EDT

Hush Puppies Casual shoes

I m Dr Zahid Latif from Gujrat Pakistan.

I bought a pair of shoes stark-IMP from Hush puppies Gujrat outlet in September/October 2021

Worth PKR 15000 then.

It's quite an amount in our currency

It's casual shoes

It's not been even a year since then and both it's soles are broken... I m highly disappointed with its quality n value for money.

Kindly consider my grievance and accommodate immediately.

Looking forward for ur timely cooperation.

Kind regards

Dr Zahid Latif

Cell/WhatsApp +[protected]

Cell +[protected]

P.S.

I sent the same to MD Hush puppies in Pakistan and Hush puppies helpline in Pakistan.

I didn't get a satisfactory or logical response from them. That's why I am seeking help from you

Desired outcome: Immediate replacement

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3:12 am EDT

Hush Puppies hush puppies shoes

Hi I am purchase Hush puppies shoes through online amizon after using 3to 4 month the sole is tourn and mashed so that is the reason I was complaint for this product first i was purchased that product not happen this after that as purchasing 2nd product this kind of happening i was facing so please look this matter and provide the immediate solution

Desired outcome: Need to provide the solution

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12:47 pm EDT
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Hush Puppies Service

My wife and I visited HP store in Solo Square mall, Central Java in Indonesia. My wife picked up pair of sandals that marked 30 % discount on, including the price after discounted, and I picked up waist bag.

Once I wanted to pay, the cashier mentioned that those sandals were not discounted and instead, we had to pay for regular price and those items were for buy one get one free.

I asked them why that you had marked on the items and sign that items were discounted. Staff stated that they’re just informed today. We visited the store at 14.47 and store opened at 10.00. They could’ve changed those mark/ label on the items or at least informed us before.

Next thing was, when I asked for their supervisor, none of the supervisors around, and last, staff told us that according the supervisor if we want to complaint, just direct to CS.

Lastly, before we left, staff trying to remove the discounted label, what a joke.

What a bad presentation for a brand!

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4:07 am EST

Hush Puppies Quality of hush puppies shoes made in Pakistan

I purchased a hush puppies shoe for myself in Jan online in Dubai. The first shoe was 2 different shades, after getting it exchanged with a lot of hassle because we had to return it, get a refund and buy it again. This time the shade was OK so we didn't check the shoe, yesterday when I finally wore the shoe I found out that the sole of the left shoe is jutting out in the front and it looks ugly, unfortunately I can't return it now but it is a disgrace for a company like hush puppies to be selling such bad quality products.

Desired outcome: I would prefer a refund or a replacement as it is clearly a manufacturing defect as you can see in the picture

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11:35 am EST

Hush Puppies Shoe from hush pappies Egypt

Dear Sirs,

I bought a shoe from hush pappies store in Egypt Mall of Arabia branch on 1 october 20121

On late november 2021 the shoe got a cuti visited the branch on 3rd of December 2021 and after a long negotiations with the very poor customer services and area manager they refused to exchange the shoe and told my that the quality control refused the exchange and they will fix it

I received the shoe after almost 3 weeks from my first visit

After 3 weeks from receiving the shoe the same issue happened again i went to the store on 26 of January 2022 and they insisted to have it fixed again while obviously they don’t have the materials or equipment to get it fixed well

Desired outcome: I need to exchange the shoe

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6:09 am EDT

Hush Puppies Service

I would like to complain regarding the attitude of your Hush Puppies store manager at Villagio Mall. He is to proud, boastful and dont' know how to communicate properly with customers. His Attitude is very bad. He dont deserve to be a manager in your store. Honestly it affects the impressions of your store as many noticed his bad attitude towards customers. Kindly take action coz it will affect your brand name as well. Thank you for your time.

Desired outcome: Atleast inform him how customers needs to be taken care of and be humble and in service.

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Moazzam nift
, US
Nov 11, 2021 5:33 am EST

Dear sir,
I would like to inform you that i am purchase shoe at your store Pakistan Karachi hyderi 2 branch phone number is 0092-[protected] my shoe broken at heel i am visit at that shop and complain it after a week the shop manager now said me this shoe is not repair or exchange the shoe is rubber sole in one piece please look this matter and resolve my problem.

Thanks & Regards,
Moazzam Ali
cell:- 0092-[protected] ([protected])

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3:00 pm EST

Hush Puppies shoes

I am regular user of HP but this time i have bought your formal shoes Rs 14, 000 but i am much disappointed that after few time they not only got wrinkles but also upper layer is also damaged.
photos attached. I am working in office and field and feel much embarassment to wear these shoes.

Desired outcome: replacement

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4:07 am EST
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Hush Puppies Shoe size not suitable

I had been to Bata showroom at Jayanagar 4th Block to buy Hush Puppies shoes and unfortunately the size required for me was not available. So the sale person advised me that he will get it home delivered and accordingly I went ahead with the purchase on the assurance that if there is any issue it should be reported within 7 days to them so that they can replace. Before placing order for size 6 shoe, trial was taken for size suitability with another model of Hush Puppies which had the same MRP and sales person confirmed size 6 will be apt for me. I ordered the shoes on 25 th Dec and received it on 26 th. On receipt, I noticed the color of the shoe which I had ordered was a dual color but received single color which is not an issue to me as even the one sent to me is acceptable, but the size 6 was found to be loose fitting. I thought I will be able to manage with it and tried the shoe one day but at the end of day my ankle started to pain and I felt it will be difficult to use. I would have hardly walked even for 1 km as I drove to my office and returned back. I was upright with Bata sales person and informed him, I have tried one day but he got back to me after two days stating his manager is not accepting for replacement as I have used one day. My question to Hush Puppies, as a customer before ordering the shoes, trial was taken with 6 size and that shoe was perfectly fitting for me and I fail to understand why the shoe delivered to me of 6 size is bigger. than the usual size. So I need your intervention to have this issue resolved

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10:50 am EST

Hush Puppies Dealing about customer

I purchase your shoe City Tower, After claim I recieved same shoe and went to MM Alam Road. In MM Alam Road I talked with about shoe but cashier said I did not dealing with you because time is over. I said I am not coming nearest please change the shoe but cashier behaved with me and said you can go to DHA branch tomorrow I have no shoe. Now I went to Gajumata branch and he changed it but shoe was defected now I want to shalimar link road branch. In shalimar link road branch cashier very mis behaved with me and said I can not change it because I have no policy. But I said you have policy that you changed shoe with out use from any branch. now he changed it.

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2:24 am EST

Hush Puppies Leather shoes

I bought shoes from hush puppies sargodhafor 5000 rs n used only one time n sol removed from front I want to complain but I don't know how they ll response. They cost too much but product s not good. I bought shoes for my brother he lives abroad n I sent him that shoes n now he s mad at me why I bought hush puppies shoes if they wont answer or replace I ll advise everyone to don't ever buy hush puppies shoes

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3:19 am EDT

Hush Puppies Faulty pair of shoes

Dear Sir/Ma'am,

I had purchased hush puppies brand shoes, but after using the same for 7-8 time i found the same are defective.

Shop Name: Bata, Magarpatta City Mall, Magarpatta City, Pune, Maharashtra
Shop Contact Number: [protected]

Details are as below:

Item Code: ([protected] -MOCCA ZERO)
Size: 10
Invoice Number: CM2369190024158
Bata Showroom GSTIN: 27AABCB1043Q1ZM

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5:42 pm EST

Hush Puppies http://www.mallofarabia.com.eg/ hush puppies shop in egypt +[protected]

Dear Complain Dept,

On November 2019 I bought two shoes from hush Puppies - Egypt . on that time there were a promotion buy one get one free

I bought attached product . and I have been to your branch in mall of araiba twice to fix my shoes

Kindly note: I am not complaining from your staff but I am complaining from your poor quality product or I am guessing it is a fake product sold during the promotion time

After 2 months of use the shoes become very old - skin scratches every where and shoes front side is completely damaged
Store address Mall of Ariba - GIZA city, Egypt and store phone number is +[protected]

Regards
Hussein Ahmed
+2 [protected]

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7:19 pm EST

Hush Puppies casual shoes size 11

The shoue were purchased approx 18 ($150) months ago from Harris Scarfe Morayfield (now out of business) & kept in their box until 15th Feb 2020.
I wore them once that night & the next morning noticed that the vinyl covering was separating from the main shoe in some places & bubbling in others.I don't have the original receipt so I don't expect that you will honour your "Quality guarantee". I am extremely disappointed in the product & this experience will certainly make me feel hesitant to even consider buying another hush puppy shoe. I have photos but your system will not let me download them.

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2:20 am EDT

Hush Puppies hush puppies shoes

I bought a Hush Puppies black leather shoes with rubber sole. I have used it only for formal occasions and it has been with me for about 2+ years. About a week ago when I used it again, the rubber sole seem to have disintegrated, i.e. separated from the leather, some parts almost brittle, gaps both vertical and horizontal, etc. The leather is almost as good as new with the Hush Puppies logo at the inside still not faded.

In summary, what's the problem with the rubber sole of my shoes. Is there a way to report this as valid complaint and have it replaced or repaired? Hope that someone from Hush Puppies will be able to address this.

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7:37 pm EDT

Hush Puppies duty shoes

I have been wearing duty shoes (nurse) for over 30 years. The last 3 pair have all split in the same place, on the top where the stitching is and on both sides. They are not even lasting a year where previously I got a couple of years wear. The leather seems more brittle and cheap, even though the shoes are not. So looking for another brand of shoe. DISAPPOINTED.

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4:59 pm EDT
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Hush Puppies umpire

The bottoms on both shoes are coming apart. I didn't think i needed to keep my paper work. I just ordered two more pairs of hush puppies shoes from the websites i already received hope they won't do the same. Tommy Thornwell Sr. The pair I'm referring about i bought in myrtle beach sc about a year ago have not wore them alot size 10m. I like my shoes please help me to replace them i surly would appreciate that very much.I am a retired Charlotte firefighter and need a little help

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Contact Hush Puppies customer service

Phone numbers

1800 135 393 1800 419 2282 More phone numbers

Website

www.hushpuppies.com

Most discussed Hush Puppies complaints

Cracked shoes
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