DTLR

Dtlr advertises a "trendsetter award program" to loyal customers. I am a sneaker collector, I've been collecting shoes since 2003. I spend more money on shoes than the average consumer. The program works like this, you earn 1 point for every $1.00 spent on qualifying purchases, For every 500 points earned, receive a $25 Reward. On February 24 2022, I had a total of 3,952 points on my account, that means I've spent close to $4,000 with this company in the past few months. I save my rewards for raffle releases incase I win, so the stuff that sits on the shelf, I normally pay full price for. On February 28th I purchased 1 pair of shoes from my normal waldorf location, and was surprised that I had no points on my account. Dtlr sent me an email stating " We have looked into your profile and have concluded that we see patterns of a "bulk buyer/reseller". The problem is i'm actual a sneaker collector, a customer should not be punished because they spend too much money. That's absolutely ridiculous, to support a company as a regular customer and be punished isn't right. Everything I buy from this company is for personal use from me or my family, I am highly disappointed, reinstating my points is not enough, you should value your top customers and not treat them like this. I am owed $200 in coupons from this company. If you don't want to award your loyal customers, just end the program. Thanks!

I won a raffle for the cherry 12s. In the confirmation text message it stated I had until the end of the day to pick up my shoes. I arrived to the store well before they closed and they stated that they were sold out of the shoe. This was on the same day as the release and raffle winners are the only customers who can get the shoe. I was unable to get the shoes as all stores was sold out

I went to DTLR Villa and let me tell you, it was a real experience. I gotta say, I wasn't impressed. The staff was not very friendly and their policies were just plain awful. I wouldn't recommend this place to anyone.

First off, the staff was just plain rude. They didn't seem to care about helping me find what I was looking for and they were not very knowledgeable about their products. It was like they didn't even want to be there.

And don't even get me started on their policies. They were just plain ridiculous. I had to jump through hoops just to make a simple return. It was like they didn't even want to give me my money back.

Overall, I would not recommend DTLR Villa to anyone. The staff was rude and their policies were just plain awful. Save yourself the trouble and go somewhere else.

I was so mad, I couldn't believe it. I mean, come on, how can something sell out in just one second? It's ridiculous. And then, when I tried to contact customer service, it was a nightmare. I had to wait on hold for like an hour, and when I finally got through, the person on the other end was so rude and unhelpful. They basically just told me tough luck and hung up on me.

But that's not even the worst part. When I finally did manage to order something from this site, it took forever to arrive. I mean, I know shipping can be slow sometimes, but this was ridiculous. It took almost a month for my order to get here, and when it finally did, it was the wrong size! I had to go through the whole process of returning it and waiting for a new one to arrive, which took even longer.

Overall, I would not recommend this site to anyone. The customer service is terrible, the shipping is slow, and the whole experience was just a nightmare. Save yourself the hassle and shop somewhere else.

I was shipped an empty box which should have contained a pair of $200 sneakers. I called customer service. I was asked to send pictures which I did and was told they will file a claim with UPS. I asked why they couldn't replace the sneakers the rep said they have a policy stating they are not responsible for items once shipped. I asked to speak with a manager and the rep disconnected the call.

DTLR sold me shoes that are two different sizes and now will not replace or repay me what I paid. The return policy. There return policy states, " Returns Policy DTLR wants you to be fully satisfied with your purchase. If you are not satisfied with your purchase, you have 30 days from the date on your receipt to request a full refund of the purchased price."I will never shop at DTLR Again. Unsatisfactory customer service.

I bought a pair of shoes a I won raffle on. Picked up the shoes but days later I decided I did not what the shoe anymore Because I'm unsatisfied with the product they're unworn all tags still on and I have a receipt however they won't give me my money back because they don't do cashback? But I paid with a debit card. That's not what the receipt states? I return the shoes before the 30 day period completely unworn I believe I'm owed my money.

The stores across the DFW region allows people to come in and buy raffle tickets to where those people can go online an d sell them double the price they say they offer online raffles but they're never there to be available Every time I call a local store either the raffles have been hand picked or they lie and say it was done online either way I know it's a scam to sell shoes to another store shoe they can mark up price and the only way it's done is under the table money

Like on 6/20 I bought Jordens 5s with cash. My husband did like them! No Cash return! Ok so I bought shoes with cash on 6/20,My husband didn't like them! You refuse to give me the money back only store credit! Why this is horrible customer service. This is not a 3rd world country we would have to right to change our mind and not have to spend my hard earn money with you, if I changed my mind. So basically if you buy with cash your signing a contract with them to only spend that money with them

I purchase the products July 27, 2022. The order was partially shipped out. I picked up the items that were at the store August 8, 2022. I asked for a refund for the reminder of the items. I was told a refund was sent August 9th, but I never received the refund. I looked into it and found that the items were reshipped and not refunded. I called again on August 18 to get a refund or pick up my items. I was promised that they would get in contact with the store and have the store send me an e-mail with a code for pick up, the e-mail never arrived. At this point it's going on a month and I would like help resolving this.

Purchased 3 pairs of sock listed under a promotional as 3 pair for $20 dollars in a Pittsburgh DTLR store #XXXXX on 5/26/2022.. transaction # XXXXXX; associate. # XXXXXX. When I arrived back in Rhode Island on 5/27/2022, I realized that I was not given the promotional price. I was charged $13.33 per pair. I called requesting that a correction be made and they credit my card. I was told to call the "corporate number listed on the receipt". When I informed the associate that there was no such number on the receipt, she was unable to give me the number and told me to call back tomorrow. I would like assistance in resolving this issue.

I never received this order. I contacted the seller sevaral times, but they always pass *** buck and don't take it seriously. Therefore I have to contact ComplaintsBoard.com to get a solutions. order number: XXXXXXX Customer information Shipping address *** United States Billing address *** United States UPS tracking number:1Z174E37YWXXXXXXXX Problem: I never received this order. I checked everywhere around my house including checking with the neighbors, but still found nothing. Give me the refund as I never received the order.

Went to Dtlr on the 23nd of this month to purchase my twins sneakers. While one chose to purchase from another store. The other decided he like a pair they had. He tried on a 9 1/2 and it had no wiggle room. We asked for a size 10. Our shoes were brought to the counter and we made our purchase. Got home to realize the shoes were the same 9 1/2 that didn't fit. Called to the store and was told we don't have a ten in that size. I replied I will just go back and have them refunded and was told, because I payed with my debit card I am unable to get a refund. I told them they were the ones that gave me 9 1/2 when I requested a 10 only to say you didn't have a size 10. I should have been told rather than have me purchase the incorrect size. First and last time there.

On Friday, August 19, 2022, at 5:50 PM, I purchased a pair of AJI MID SE BLK/CORAL shoes from DTLR located on State Street East for $135.00 using my debit card. Less than an hour later, I tried to return them as I changed my mind. They were unworn, and I had the receipt and card used for the purchase. I was informed the store doesn't offer cash refunds, but I had paid by card. Despite promises of calls from the District Manager Ike, I've received none, and the staff hasn't been helpful. DTLR's policy allows for returns within 30 days if the items are unused and with a receipt, which I complied with. I request a full refund promptly.

Package marked as delivered but received by an unknown person. I bought a windbreaker jacket from DTLR Villa on July 14th, order number redacted. It was shipped and signed for by someone not recognized by our 24/7 concierge team. I contacted DTLR's customer support and spoke to representative Erica, who stated no action could be taken as the package was marked as delivered. Attempts to file a claim with UPS were unsuccessful due to the shipping method, which requires the shipper to initiate an investigation. I spent over $90 and request a thorough investigation or a full refund.

I bought a pair of shoes for my son size 7 at the Summit mall location. I wasn't sure if they would fit him. The lady told me I could return them as long as I had the receipt, and within 30 days returned in the box etc. and I almost paid in cash but she said no put it on your card bc you won't get a refund. I confirmed if I charge it I can get a full refund back on my card. She said yes. The transaction was done on an iPad. She did it so quick -there was no asking if I wanted credit or debit, she swiped my card and then turned the tablet twds me to finish the transaction. I never hit debit or credit. When I left I even thought that was weird how quick she was being and I felt worried- today I went to return the shoes, they were to small and I found a size 8 online. The store is saying bc it was debit purchase they can only give me a gift card. It's under 30 days I have the receipt. It was a *** purchase is what the receipt says. I tried calling customer service and they weren't any help.

I made a purchase using my debit card and no refund was given and nothing is starred on the receipt I made a purchase using my debit card and I need to refund and they are saying "debit is same as cash" and there are no cash refunds. On 12/23 I made a purchase at the DTLR in Waldorf, MD. Literally came back 30 minutes later and tried to get a refund . The "manager on duty" informed me that since I paid debit that is considered cash and they don't issue cash refunds. My receipt however does not say that it simply says "No cash refunds" there is no sign post and the sales person didn't say any thing. There should be a sign posted but, if it was actually posted consumers would rethink there purchase. If given all available options I would have selected the credit option. I feel as though I paid with a card no matter it was debit or credit and I should be allowed to have the money refunded to my card the same way I paid. The manager is duty contacted the store manager on her phone and she "agreed!"