DTLR
reviews and complaints

Hey there! If you're looking for the latest trends in urban and athletic fashion, DTLR is the place to be. With a wide range of products from brands like Nike, Jordan, and Adidas, DTLR offers a unique shopping experience. While some customers have had mixed experiences, many have found fast shipping and perfect products. It's essential to note that customer service plays a crucial role in ensuring a smooth shopping journey. So, if you're ready to join the movement and explore exclusive releases, DTLR is waiting for you!

Ordered some Timberland Premium 6 inch boots from DTLR Villa and they were the bomb! Got my UPS tracking number on the 5th of the month and the boots showed up on the 11th. That's pretty quick if you ask me. The quality of the boots is top notch and I'm really happy with my purchase. I'm definitely going to be buying from these guys again soon. Keep up the good work DTLR Villa!

I recently purchased some shoes from DTLR Villa and unfortunately, they arrived damaged. One of the shoes was a different color and appeared to be faded. I was disappointed and decided to return them. However, the customer service representative promised to check the shoes three times before sending them out again. I decided to give them another chance and ordered the same shoes again.

To my dismay, the shoes arrived in the same condition as before. It was the exact same pair of shoes and they were still in terrible condition. I was extremely frustrated and disappointed with my experience with DTLR Villa. I will not be ordering from them again.

It's important to receive products in good condition, especially when you're paying for them. I was hoping for a better experience with DTLR Villa, but unfortunately, it was not a good one. I hope that they can improve their quality control and customer service in the future.

I went to DTLR Villa to buy a pair of pink Nikes. I went to the Stone Mountain area and bought a pair of shoes from an associate named *** Tran. The shoes cost me $120 and they were the Dunk Low Oxygen style. When I got home, I was excited to try on my new shoes, but I noticed something strange. One shoe was pink, just like I wanted, but the other shoe was purple and white. I was so confused and frustrated. I mean, WTF? How could this happen? I specifically asked for a pair of pink Nikes, not a mismatched pair. I was really disappointed with my experience at DTLR Villa. I hope they can fix this mistake and make sure it doesn't happen to anyone else.

Man, I gotta say, my experience with DTLR Villa was straight up frustrating. I was hyped to enter the Jordan 9 raffle and ordered a size 9 shoe through their app. But when I got my order receipt, it said size 7.5! Like, what the heck, man? I've been waiting for these kicks and I specifically picked a size 9. Now they're all sold out and I'm left with a pair that doesn't even fit me.

I gotta admit, I'm pretty ticked off about the whole thing. I mean, I understand that mistakes happen, but this is just ridiculous. And to make matters worse, I don't think I'll ever use the DTLR app again. I just can't trust it after this experience.

Overall, I'm just really disappointed with DTLR Villa. I was excited to get my hands on those Jordan 9s, but instead I ended up with a pair that doesn't even fit. It's a real shame, because I've heard good things about the company, but this experience has definitely left a bad taste in my mouth.

I copped three pairs of Jordan's from DTLR Villa and a couple of Nike's for my girl. The deals they had going on were crazy, so I had to add some heat to my sneaker collection. At first, I was a little skeptical about whether the kicks were legit or not, but after I got them in hand, I knew they were the real deal. The quality was on point, and the designs were fresh. I'm definitely gonna be coming back to DTLR Villa for more fire kicks in the future.

I was in a rush to get some new kicks for the weekend, so I decided to go with DTLR Villa and paid extra for UPS next day air shipping. But when I woke up this morning, my order was canceled! I was so bummed out because I really needed those shoes for today. They didn't even let me know that the item was out of stock when I placed the order. They just took my money and left me hanging. Now I have to wait a whole 10 business days for my money to come back to my card.

It's frustrating when you're trying to get something done quickly and it doesn't work out. I wish DTLR Villa had been more upfront about the stock situation so I could have made a different choice. It's also disappointing that I have to wait so long for my money to come back. I hope they can improve their communication and inventory management in the future.

DTLR Villa is a website that I recently ordered a Nike Windrunner jacket from. Unfortunately, I never received the item that I purchased. When I contacted DTRL customer service, they informed me that the package had been delivered and that they were not responsible for their merchandise once it left their store. This seems like a convenient excuse to avoid taking responsibility for lost or stolen packages. I have proof that there was no package delivered to my home, as I have four cameras in my front yard and I work from home.

I would caution others to be wary of this website and not trust them with their personal information. It is important to do your research before making any purchases online. I recommend checking the Better Business Bureau (BBB) to see if there have been any complaints or negative reviews about DTRL Villa.

Overall, my experience with DTRL Villa was disappointing and frustrating. I hope that others can learn from my experience and avoid any similar issues when shopping online.

I was on the hunt for a particular pair of boots that seemed to be sold out everywhere. I stumbled upon DTLR Villa, a website I had never heard of before, but decided to give it a try. To my surprise, not only did they have the boots I was searching for, but they had them in every size, including mine!

As I continued to browse their website, I found myself drawn to other boots and sneakers that caught my eye. I ended up purchasing a pair of Nike Duck boots and a pair of Nike Air Max LTD 3s sneakers, both of which were sold out in my size everywhere else. And to top it off, I saved over $25.00 on each pair compared to other retailers.

I was impressed with the quick delivery time, as I received both pairs of shoes in just three days, and they arrived in perfect condition. I was so pleased with my experience that I decided to make another purchase. This time, I ordered a pair of Bee Line Timberlands and a camouflage flannel shirt, both at a lower price than anywhere else I had seen. And once again, I was pleasantly surprised with the speedy delivery time of just 2.5 days, and both items arrived in perfect condition.

Overall, I had a great experience shopping at DTLR Villa. The prices were unbeatable, the shipping was lightning fast, and the customer service was quick to respond to my inquiries. I highly recommend this website to anyone looking for stylish and affordable footwear and clothing.

I gotta say, I was pretty disappointed with my experience with DTLR Villa. I ordered a pair of light-up sneakers for my daughter, and when they arrived, they didn't work. I mean, what's the point of light-up shoes if they don't light up, right? So, I reached out to customer service to see if I could get a replacement or a refund. But, to my surprise, they told me that they wouldn't be able to do either because my daughter had worn the shoes once.

Now, I don't know about you, but how are you supposed to know if a pair of shoes work or not if you don't try them on? It's not like we were out playing in the mud or anything. She just wore them around the house for a little bit. So, I was pretty frustrated that they wouldn't help me out.

They did offer to send me the same defective shoes back, or I could pay more money for a new pair. But, come on, I already spent $70 on these shoes. I wasn't about to pay more money for something that should have worked in the first place.

Luckily, the manager was having a good day and decided to give me a one-time courtesy refund. But, I don't think I'll be ordering from DTLR Villa again. I mean, if you need shoes, just go straight to the source and order from the original company. You'll save yourself a lot of hassle.

Dtlr, or DTLR Villa as they call themselves, is a store that sells shoes and clothing. They have a program called the "trendsetter award program" which is supposed to reward loyal customers. As a sneaker collector, I have been buying shoes from them since 2003. I spend a lot of money on shoes, more than the average person. The program works like this: for every dollar you spend on qualifying purchases, you earn one point. When you earn 500 points, you get a $25 reward.

On February 24, 2022, I had 3,952 points on my account, which means I have spent almost $4,000 with them in the past few months. I save my rewards for raffle releases in case I win, so I normally pay full price for the stuff that sits on the shelf. On February 28th, I bought a pair of shoes from my usual location in Waldorf, and I was surprised to find out that I had no points on my account.

Dtlr sent me an email saying that they had looked into my profile and concluded that I was a "bulk buyer/reseller". This is not true. I am a sneaker collector, and everything I buy from them is for personal use for me or my family. It's not fair to punish a customer just because they spend a lot of money. I am disappointed that they would treat their top customers this way. Reinstating my points is not enough. I am owed $200 in coupons from this company.

If Dtlr doesn't want to reward their loyal customers, they should just end the program. It's ridiculous to support a company as a regular customer and then be punished for it. They should value their top customers and treat them with respect.

Dtlr advertises a "trendsetter award program" to loyal customers. I am a sneaker collector, I've been collecting shoes since 2003. I spend more money on shoes than the average consumer. The program works like this, you earn 1 point for every $1.00 spent on qualifying purchases, For every 500 points earned, receive a $25 Reward. On February 24 2022, I had a total of 3,952 points on my account, that means I've spent close to $4,000 with this company in the past few months. I save my rewards for raffle releases incase I win, so the stuff that sits on the shelf, I normally pay full price for. On February 28th I purchased 1 pair of shoes from my normal waldorf location, and was surprised that I had no points on my account. Dtlr sent me an email stating " We have looked into your profile and have concluded that we see patterns of a "bulk buyer/reseller". The problem is i'm actual a sneaker collector, a customer should not be punished because they spend too much money. That's absolutely ridiculous, to support a company as a regular customer and be punished isn't right. Everything I buy from this company is for personal use from me or my family, I am highly disappointed, reinstating my points is not enough, you should value your top customers and not treat them like this. I am owed $200 in coupons from this company. If you don't want to award your loyal customers, just end the program. Thanks!

I won a raffle for the cherry 12s. In the confirmation text message it stated I had until the end of the day to pick up my shoes. I arrived to the store well before they closed and they stated that they were sold out of the shoe. This was on the same day as the release and raffle winners are the only customers who can get the shoe. I was unable to get the shoes as all stores was sold out

I went to DTLR Villa and let me tell you, it was a real experience. I gotta say, I wasn't impressed. The staff was not very friendly and their policies were just plain awful. I wouldn't recommend this place to anyone.

First off, the staff was just plain rude. They didn't seem to care about helping me find what I was looking for and they were not very knowledgeable about their products. It was like they didn't even want to be there.

And don't even get me started on their policies. They were just plain ridiculous. I had to jump through hoops just to make a simple return. It was like they didn't even want to give me my money back.

Overall, I would not recommend DTLR Villa to anyone. The staff was rude and their policies were just plain awful. Save yourself the trouble and go somewhere else.

I was so mad, I couldn't believe it. I mean, come on, how can something sell out in just one second? It's ridiculous. And then, when I tried to contact customer service, it was a nightmare. I had to wait on hold for like an hour, and when I finally got through, the person on the other end was so rude and unhelpful. They basically just told me tough luck and hung up on me.

But that's not even the worst part. When I finally did manage to order something from this site, it took forever to arrive. I mean, I know shipping can be slow sometimes, but this was ridiculous. It took almost a month for my order to get here, and when it finally did, it was the wrong size! I had to go through the whole process of returning it and waiting for a new one to arrive, which took even longer.

Overall, I would not recommend this site to anyone. The customer service is terrible, the shipping is slow, and the whole experience was just a nightmare. Save yourself the hassle and shop somewhere else.

I was shipped an empty box which should have contained a pair of $200 sneakers. I called customer service. I was asked to send pictures which I did and was told they will file a claim with UPS. I asked why they couldn't replace the sneakers the rep said they have a policy stating they are not responsible for items once shipped. I asked to speak with a manager and the rep disconnected the call.

DTLR sold me shoes that are two different sizes and now will not replace or repay me what I paid. The return policy. There return policy states, " Returns Policy DTLR wants you to be fully satisfied with your purchase. If you are not satisfied with your purchase, you have 30 days from the date on your receipt to request a full refund of the purchased price."I will never shop at DTLR Again. Unsatisfactory customer service.

I bought a pair of shoes a I won raffle on. Picked up the shoes but days later I decided I did not what the shoe anymore Because I'm unsatisfied with the product they're unworn all tags still on and I have a receipt however they won't give me my money back because they don't do cashback? But I paid with a debit card. That's not what the receipt states? I return the shoes before the 30 day period completely unworn I believe I'm owed my money.

The stores across the DFW region allows people to come in and buy raffle tickets to where those people can go online an d sell them double the price they say they offer online raffles but they're never there to be available Every time I call a local store either the raffles have been hand picked or they lie and say it was done online either way I know it's a scam to sell shoes to another store shoe they can mark up price and the only way it's done is under the table money

Like on 6/20 I bought Jordens 5s with cash. My husband did like them! No Cash return! Ok so I bought shoes with cash on 6/20,My husband didn't like them! You refuse to give me the money back only store credit! Why this is horrible customer service. This is not a 3rd world country we would have to right to change our mind and not have to spend my hard earn money with you, if I changed my mind. So basically if you buy with cash your signing a contract with them to only spend that money with them

I purchase the products July 27, 2022. The order was partially shipped out. I picked up the items that were at the store August 8, 2022. I asked for a refund for the reminder of the items. I was told a refund was sent August 9th, but I never received the refund. I looked into it and found that the items were reshipped and not refunded. I called again on August 18 to get a refund or pick up my items. I was promised that they would get in contact with the store and have the store send me an e-mail with a code for pick up, the e-mail never arrived. At this point it's going on a month and I would like help resolving this.

Purchased 3 pairs of sock listed under a promotional as 3 pair for $20 dollars in a Pittsburgh DTLR store #XXXXX on 5/26/2022.. transaction # XXXXXX; associate. # XXXXXX. When I arrived back in Rhode Island on 5/27/2022, I realized that I was not given the promotional price. I was charged $13.33 per pair. I called requesting that a correction be made and they credit my card. I was told to call the "corporate number listed on the receipt". When I informed the associate that there was no such number on the receipt, she was unable to give me the number and told me to call back tomorrow. I would like assistance in resolving this issue.

I never received this order. I contacted the seller sevaral times, but they always pass *** buck and don't take it seriously. Therefore I have to contact ComplaintsBoard.com to get a solutions. order number: XXXXXXX Customer information Shipping address *** United States Billing address *** United States UPS tracking number:1Z174E37YWXXXXXXXX Problem: I never received this order. I checked everywhere around my house including checking with the neighbors, but still found nothing. Give me the refund as I never received the order.

Went to Dtlr on the 23nd of this month to purchase my twins sneakers. While one chose to purchase from another store. The other decided he like a pair they had. He tried on a 9 1/2 and it had no wiggle room. We asked for a size 10. Our shoes were brought to the counter and we made our purchase. Got home to realize the shoes were the same 9 1/2 that didn't fit. Called to the store and was told we don't have a ten in that size. I replied I will just go back and have them refunded and was told, because I payed with my debit card I am unable to get a refund. I told them they were the ones that gave me 9 1/2 when I requested a 10 only to say you didn't have a size 10. I should have been told rather than have me purchase the incorrect size. First and last time there.

On Friday, August 19, 2022 at 5:50PM I purchased 1 pair of AJI MID SE BLK/CORAL shoes from DTLR located on State Street *** State Street East ***, *** XXXXX) for $135.00 using my debit card. Less than 1 hour later I attempted to return the shoes because I did not want them anymore. The shoes were unused/never worn. I brought them back with the receipt and the card I used to purchase them. I was then told the store does not do cash refunds. However, I did not pay using cash. Since then, I have been promised phone calls from the District Manager (Ike) in which I have not received and none of the store associates have taken initiative to help me resolve this issue. DTLR's return policy states that customers have 30 days to return unused/undamaged merchandise with the receipt. Which I have done. I would like a full refund as soon as possible.

Package is marked as delivered and received by *** There is no one here by that name. I recently purchased a windbreaker jacket through DTLR Villa on July 14th order #XXXXXXX Model *** Color-pink Size-Med The order was shipped via *** #***XXXXXXXX and was marked as delivered and signed by *** All packages go to a 24/7 concierge team downstairs and there is no one there by the name of *** I reached out to DTLR's customer support via email and spoke to Erica *** and I was told nothing can be done for me since the package was marked as delivered. I tried to reach out to UPS and file a claim myself but since the package was shipped *** SURE POST, only the shipper can open an investigation. I spent over $90 on this one item and I am requesting a further investigation as to where this package was left or a full refund.

I bought a pair of shoes for my son size 7 at the Summit mall location. I wasn't sure if they would fit him. The lady told me I could return them as long as I had the receipt, and within 30 days returned in the box etc. and I almost paid in cash but she said no put it on your card bc you won't get a refund. I confirmed if I charge it I can get a full refund back on my card. She said yes. The transaction was done on an iPad. She did it so quick -there was no asking if I wanted credit or debit, she swiped my card and then turned the tablet twds me to finish the transaction. I never hit debit or credit. When I left I even thought that was weird how quick she was being and I felt worried- today I went to return the shoes, they were to small and I found a size 8 online. The store is saying bc it was debit purchase they can only give me a gift card. It's under 30 days I have the receipt. It was a *** purchase is what the receipt says. I tried calling customer service and they weren't any help.

I made a purchase using my debit card and no refund was given and nothing is starred on the receipt I made a purchase using my debit card and I need to refund and they are saying "debit is same as cash" and there are no cash refunds. On 12/23 I made a purchase at the DTLR in Waldorf, MD. Literally came back 30 minutes later and tried to get a refund . The "manager on duty" informed me that since I paid debit that is considered cash and they don't issue cash refunds. My receipt however does not say that it simply says "No cash refunds" there is no sign post and the sales person didn't say any thing. There should be a sign posted but, if it was actually posted consumers would rethink there purchase. If given all available options I would have selected the credit option. I feel as though I paid with a card no matter it was debit or credit and I should be allowed to have the money refunded to my card the same way I paid. The manager is duty contacted the store manager on her phone and she "agreed!"

Dtlr advertises a "trendsetter award program" to loyal customers. I am a sneaker collector, I've been collecting shoes since 2003. I spend more money on shoes than the average consumer. The program works like this, you earn 1 point for every $1.00 spent on qualifying purchases, For every 500 points earned, receive a $25 Reward. On February 24 2022, I had a total of 3,952 points on my account, that means I've spent close to $4,000 with this company in the past few months. I save my rewards for raffle releases incase I win, so the stuff that sits on the shelf, I normally pay full price for. On February 28th I purchased 1 pair of shoes from my normal waldorf location, and was surprised that I had no points on my account. Dtlr sent me an email stating " We have looked into your profile and have concluded that we see patterns of a "bulk buyer/reseller". The problem is i'm actual a sneaker collector, a customer should not be punished because they spend too much money. That's absolutely ridiculous, to support a company as a regular customer and be punished isn't right. Everything I buy from this company is for personal use from me or my family, I am highly disappointed, reinstating my points is not enough, you should value your top customers and not treat them like this. I am owed $200 in coupons from this company. If you don't want to pay your loyal customers, just end the program. Thanks!