Steers

I had to think twice about buying at Steers today because i know theyre are the slowest food outlet in the mall, I work at the Pavilion Mall and enjoy Steers ribs but today decided to buy something else hoping it would be quicker than the usual 30 minute wait. A Hero roll with fries was ordered at 14:21 and just hoped they would prove me wrong. My suspisions were true, I stood up and went to ask the girl where is my order and only then did she presume to fry the potatoes! Are you kidding me? Of all the chatter those girls do there is nothing constructive that they say or do. I blame the manager as he is the one who made them like this! There was no queue I WAS LITERALY THE ONLY PERSON BUYING. I cancelled the order at 15:00 took my money and went back to work. We need to see change its clear the Pavilion Steers staff dont get the term Fast Food too well. Fed up

Disgusting service. The new steers in muizenberg at the engen is A joke. we ordered 2 King Steer combos, I received my slip to see that only 1 king steer was ordered.. I then give her my card to pay for the 2nd king steer which she failed to order after i was clear about my order the first Time. The card machine was saying processing and she kept pulling my card out and putting it back in several times, I was tempted to do it myself because she was obviously useless at her job but i kept my cool. I'm now waiting for my food and I look into the kitchen to see one of the chefs handling my burger with her bare hands not wearing any Gloves. I then ask the manager, who is wearing a hair net that is not on properly and is basically half off his head, If he could please instruct the lady handling our burgers to please put gloves on. He goes into thekitchen and asks her to put gloves on, she puts up an argument with him and after about 5 minutes she accepts to put the gloves on. Wishing I had never stepped foot into this place while i look around to see old fries lying all over the floor.. after waiting a solid 30 minutes we get asked what cool drink we would like when we had already asked for coke lights, she gives us one coke light 500ml bottle and one coke light can. I then had to explain to her that both meals are supposed to have 500ml cokes. She then stared at the menu to work out that the meals should have 500ml bottles of coke. We finally received our meals. other customers were getting impatient. Happy to Be out of that place we get home about 5 minutes after (we live in muizenberg) to find that our chips are cold so I have to warm it up in the microwave . Starving at this point I bite into my burger to see that the patty Is completely raw. I open the bun and the patty is not even in one Peice.. I lose my appetite completely and go to bed . I have never been so disappointed in a fast food Chain. Especially steers as it Is not cheap you would think you'd be getting quality. why are staff not trained Properly? I have pictures as Evidence.

I bought a single rack of spare ribs with chips today 4 December 2015 at Phalaborwa Masorini Branch. There was nothing wrong with the service at that branch. What a disappointment when I got home to find 6 little ribs with hardly any meat on it (only about a table spoon of meat) and so chewy one needs to be careful not to break one's teeth. Just bone and hardly any meat. And the best of all the photographs on the menus show this huge spare rib draped on a plate that looks big enough to feed more than one mouth. This is daylight robbery at it's worst. Shame on you Steers. I will not ever buy anything from Steers again and I'll make sure my friends will be told of this.

I must admit that the cheesy chilly chips is one of my favourite indulgence's I always order that no matter what else I buy, But, I will that Queenstown cheesy chilly chips are the worse I travel a lot to east london and you always get a generous amount cheese with the chilly but, in Queenstown if you get more than a table spoon of cheese and chilly that looks like a goat walked over them... disgusting guys please improve or take more pride in your product... this was on the 27th of november 2015... As for a resolve to the problem im not sure i can think of one... my email [protected]@gmail.com if there is any further questions...

Went to buy food at Steers Evandor and was served by a Portia. Extremely ruse and no form of customer service ettiquette. The take away came and we decided to sit in, she was not very impressed that we are not asking for plates. Comes the cold food and when she was asked why it's cold she just said that's the way they serve their food. No I would love to understand whats the difference between Steers Glenfair and Steers Evandor, is this then not the same brand. Mr. CEO, look at your employees, they are damaging your brand that you have been building for so long.

I am disgusted with Steers, Mountain Mill, Worcester. After ordering Wacky Wednesday, customers arriving after me got their order which way before mine but it's the same orders. After 15 minutes i asked what was wrong and got my order only after asking. When i open my order in my car 30 seconds later it was ice could. The staff at counter are friendly but the service time on the food is poor, and i think it's because the owner is helping out at the counter and keeping everything up. I was willing to forget about the poor service and cold burgers, although frustrated. But when my second burger's patty was raw, i lost it. Will never buy food at that store and not recommend anyone.

Placed order at steers at 18:53 after speaking to 5 dif ppl my order didnt arrive a hour layer I phoned and was told it was on the way. It arrived incorrect without the chips and ice cold. Phoned the managers who informed me she sorry and send me cold.chips again! I am appalled what is this industry coming to, I pay for the food. The ppl that answer the phone can't even speak English or understand it. How are we suppose to place orders and receive proper service with this kind of treatment?

On Sunday morning 30/11 round about 4 in the morning myself and two friends went to steer at Engen garage veldenvlei for food after a night out. We were a bit indecisive about what we wanted to eat (which might have frustrated the teller a bit - but we were never once rude). When finally deciding what we wanted we were told that there were only two pieces of chicken left and the only thing they could make with it was chicken hero rolls. That was the only thing we could have off the whole menu - nothing else. and also we were three people and could not take only two meals. We then opted for McDonalds instead. Would i go there again? No, id rather save myself the waste of time and money. Do i believe that there was no stock? Not for a minute. i think it was pure racism.

We went to steers vereeniging river squer and I ordered a orginal king steer burger paid r 61.90 for it and got a burger worth r49 I m really disapointet and I wil never again gou to steers above all they had the odasidy to try to tear off the sticker that says special my ribs where raw we waited 45 min for our food and the order was wrong and raw never again and I will be sure to tel all my friends and fammilie toe tell there friends and family to never again buy any thing from steers not even a ice cream

My children and i bought 3 meals yesterday and i have never seen the chips made so terribly. As i actually use to be the manager of that exact same Steers, went for all the training, act. i have a rather good idea of what it should look and taste like. Jimmy please have a look at this picture below.

Hi

I have just returned from ordering 5 cups of filter coffee at the Midstream Steers. Waited 15 minutes.

Staff took the order and filled the cups in-between taking and filling orders for other customers. No problem with this process but 2 cups of coffee stood cooling while she waited for the milk to heat up. Having filled the cups, she then proceeded at tortoise pace to search for stirrers and sugar packets. Could she not have done this while waiting for the milk/coffee to heat?

I won't return to Steers for snacks and drinks for my stafff. There are other options.

Regards from

Catherine Boshoff

We had stopped for a late lunch at Steers at Ultra City south just after Samrand off ramp and ordered 5 burgers and mikshakes. The first burger to be eaten was done rare and the management had changed it. They had apologised and said that they were using a new cooking method. My pregnant wife had the centre of the burger uncooked, my 10 year old ate a rare burger. My burger was uncooked in the centre. This was R320 wasted for a terrible meal that made us ill. Steers is not going to see us anytime soon! Please find attached picture of one of the uncooked burgers

I am currently Steers Seapoint, this is the worst experience I ever had in a Steers store. The person assisting me, named Nicky is so rude, unfriendly and bitter. I can't believe she is working in an environment where she assist customers. I am deeply disappointed with what I experienced tonight.

We love Steers and often buy their food, however by now we have learned that the quality of Steers Food in Uitenhage differs from Steers in Port Elizabeth and Despatch. We have complained at the Steers Uitenhage Management with regards to their Soft Serves for one example. Go to any other Steers and you get a creamy texture, Steers Uitenhage's softserves are always watery and full of ice particals. This is an absolute scam as it seems they are trying to stretch their product, however in the interim are hurting the brand. I have heard the same complaint from numerous fellow Uitenhagers. What is the use of having the services in Uitenhage if you have to drive to PE anyway if you want promised quality?

Tonight, 15 November 2012, I decided to get my favourite ribs for dinner for us as I am feeling under the weather and not in the mood for cooking. So I ordered a dubble rack @ R114.95 from Steers Life Style Centre in Centurion for delivery. When I received the ribs and opened the box, there was exactly 7 bones with the toughest meat ever on it. I took a photo as I couldn't believe I just paid a R114.95 for 7 pieces of bone! Steers was always my favourite place to get ribs, but the portions are not what they say and the prices are rediculously expensive! Don't thinks I will EVER buy from Steers again!

Good day
Today I went to order the Special for R10 (for today only) ONLY to be told that they do not have that Special anymore, I have to order the normal Special. I went to Steers for that specific order not the usual order. I then already told my Kids to get an ice cream. I ordered the ice creams as well as the normal special with chips. I waited and waited and could not wait any longer as I only have 1hour lunch. After a while I asked them to deliver rather. When my food arrived it was ice cold and the chips as well as the patty was burned. When I was standing in the shop still their was a few people actually asking for their money back as they also could not wait so LOOOOOONG. The one Lady called the Owner/Manager of the shop and explained to her decently her situation. The Owner/Manager was very rood. This is most definitely not the way to run a Professional Business. I wanted the special.

Good day
The service today regarding the special as advertise on tv (Rib burger for r10.00) was a total disaster. I spend more than 2hours to search for a steers that I actually could get a rib burger and every where around faerie glen (Pretoria) it was sold out. My question is: how do you advertise a campaign like this word wide without having enough food for everybody?
Never the less my manager was even more furious because our lunch ti'me is 30minutes only. I had to apologise and feel that if there was enough food prepared for everybody this problem would not have occurred.

I need a voucher to make up for this inconvenience and know that i'm not the only one that's unhappy regarding today's experience. Kindly contact me via e-mail: [protected]@bestmed.co. Za. I'm working in a call centre and therefore request communication/feedback via e-mail please.

On Wednesday the 13th of June 2012 I went to Steers Gonubie and purchased 16 rib burger specials I could not believe my eyes when I opened them at home A dry bun with a rib patty and a slice of tomato a few crumbs of onion If that is Steers's def of a burger I will never buy a burger there again. I will be ashamed to sell something like that for R10 and then they say the normal price is R25 sorry to say but they will not see me or my friends again

Spent just over R40 for a King Steer meal, only to discover that the pattie was still raw inside... absolutely disgusting & totally put off.

Why is there no pride taken when in the food industry especially, do these people have passion for what they do or just do it coz its their job?

Please refer toi invoice chk 9836, order number 36
Processed by cindy p on 22/07/2017 at 19:48.

Complaint: gross disrespect towards customer. I order two original burgers with one chips upsized to large and one kiddies meal. The service was of such poor quality that made me wonder on what principle and criteria does steers hire staff. The salesperson does not listen to what the customer orders and give what you did not order, when the supervisor is called she only tells you, "but it is only a r4 difference' voids the order and when they packed my food in the bag, it is being thrown into bag. I lost my appetite, but still took the food as my family requested me for the"real good food" from steers. When I opened the bag at home, I had to rearange the burgers and chips. Is this really how one should enjoy a good burger?