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I called starhub on 24/12/09 for line termination as i've signed up for a new line. According to the customer service officer, the line would be terminate within 3 days. But, after 3 days, the line was still working without any termination.
3 months ago, my husband experienced similar problem when he called to request for line termination. He was told that the line would be terminate within 3 days, therefore he starts to use the new line one day after his call. Whilst, he was still billed for the following 2 month's subscription eventhought he had not use it at all! We called the service line again to clarify for the bill problem and was told that it was handled by the accounts dept. Despite our call and verification with their accounts dept, they insist to have the payment made no matter how!
As worried the same thing would happen again, I called again to their serive line on 29/12/09 to clarify if they already take down my request and share with the officer my previous experience. However, the officer answered very unfriendly and insist it would not happen, then she told me sometime it might takes 5 days to terminate the line (*which is totally different story from the first officer & my husband's case) and ensure it would be terminated latest by 30/12/09. As for the subscription charges, they would prorate it up till the date of my first request of termination which is on the 24th december.
Today is already 31/12/09, the line is still not terminate. I wonder is it a technic for starhub to have their extra income towards those customers who wish to terminate their line with starhub? I'd say, this is really an extremely poor & bad service!
The complaint has been investigated and resolved to the customer’s satisfaction.
pls, if its true may i know how to claim the prize
I have recieve this message at below; CONGRAT, your mobile number won 945, 000 pounds in the mobile phone win, your money is ready to be sent to you.for details contact DERICK at FRXGS@YAHOO.CO.UK.Could you sent me the detail contacted like telephone number and the person for calling
SENT MONEY AND CONTRCET ME
thanks, pls tell me next proceed on my mobile no. or at email
thanks.i am waiting for money.
thanks, i will wait for money.
i cant imagine, if it is true pls tell me about next process.
thanks for selected my moblie no.please send this acount on this address- Rewanand chintaman borkar, at-post-Nimkheda, taluka-mouda, dist-nagpur, maharashtra, pin-441106-INDIA
I recieved a message at below:
Congrat, your mobile number won 945, 000 pounds in the mobile phone win, your money is ready to be sent to you. For details contact DERICK at frxgs@yahoo.co.uk.
is this true of just a fun.
if true then tell me how to procede.
i gat sms from mobil pwin. to day my mobil no= +[protected].if win .pounds plz call me.
po924 Qatar doha
no egpit
man
egpit
I got the sms to won 945, 000
thk u
send the detial how to claim the prize
thanks, you send a message my mobil number selected to win. send me the detial how to claim the prize.
dear DERICK, I have recive this message 6houre 34minutes at below.
Congrat, your mobile number won 945, 000 pounds in the mobile phone win, your money is ready to be sent to you. For details contact DERICK at frxgs@yahoo.co.uk. could you send me the detial conacted Like telphone Number and the proson for calling
Sorryi have doubt so if this true can you send to me more details and how to claim the prize .thank you for choosing my telphpne number
if this is true may i know how to claim the prize
Dear Derick,
If it is true, make it, pls contact us [protected], if it is sure, we are very thank full to you .
regards
santosh
Dear Derick,
I do have this mobile number, please revert how to proceed further.
Regards,
961
Dear Mr. Derick
If it is true that we all won in this kind of lottery pls. call as and tell us what are the procedures if it is true.But if you ask for the credit card number thank you for the msg because right now it is very difficult to trust anyone especially money matters understand.well by the way thank you if it is true.God bless
pls. If your not doing a scam you can can call as right away or contact as and tell as what are the procedures to collect our winning cash in this mobilephonewin.pls contact me as soon as possible on this number [protected]
HOW I WILL GET IT PLS TELL I AM WATING FOR IT
Attention Mr.Derick,
I to recieved the message, that i won the prize of 945, 000 pounds . If this is true, iam very lucky, but how to claim for this, i think through credit card no, if it is like that, i cannot belive it, because, there are many things before, which they are cheating .
I am sorry, but they should not cheet like that .
you can call me back to my mobile [protected] .
its so funny
pls. if this is true may i know how to claim the prize
I have recive this message at below:
Congrat, your mobile number won 945, 000 pounds in the mobile phone win, your money is ready to be sent to you. For details contact DERICK at frxgs@yahoo.co.uk. could you send me the detial conacted Like telphone Number and the proson for calling
i dont how to thank you.that my mobile no is selected to win.kindly give me some details how to claim the prize.
Dear Derick,
I do have this mobile number, please revert how to proceed further.
ahmed.
pls. if this is true may i know how to claim the prize?
how can i claim the money?
thanks for being choosen my phone number me i know how to claim the prize.
Dear Derick,
I do have this mobile number, please revert how to proceed further.
Regards,
Ropesh Kumar
pls. if this is true may i know how to claim the prize?
thanks for selecting my phone number.
Dear Derick,
I do have this mobile number, please revert how to proceed further.
Regards,
Azhar
i dont know how to thank you .i wanna know more about this please can you call me as soon as possible just to make sure .