Starbucks
reviews and complaints

I have been to starbucks 3 times this week, and each time starbucks provided me the wrong drinks. Today was the straw that broke the camel's back. My husband picked up a venti iced tea for me (non-sweetened). When he got home and gave me the drink it was sweetened! While this may not seem like that big of a deal, let me reiterate: this is the third time this week drinks have been messed up! I don't like sweetened tea. Let's also bring up the fact that i'm diabetic. I looked at the sticker on the cup, and sure enough, it said no cane syrup. Frustration! I drove back to starbucks and asked for the correct tea. They said sorry, and said they would get me a new one. They did, and it was unsweetened. I guess I was expecting a little something extra - a coupon perhaps for my troubles of having to drive back to replace my drink with the correct drink? Apparently, not.

I went to the starbucks on warrenton rd in fredericksburg, va this morning. I do not drink coffee but I do like hot chocolate. I order a salted caramel hot chocolate and when I get to the office and take a drink it tastes like coffee. I pull down the cardboard drink holder they put over the sticker with my order and it was entered as a salted caramel mocha hot chocolate. I specially ordered just the hot chocolate. So I wasted what was probably $5 on a drink I cannot drink nor can I go out and replace it. It was my first time going to starbucks and I don't think I will go again. Very disappointed with the service and the undrinkable drink.

Again, i'm unsatified with another starbucks purchase. I purchased the bacon gouda and egg sandwich, and there wasn't anything bacon. So I just had an egg and cheese sandwich. I guess every time I order I have to check my food, this happened december 11, 2017 around 7 am. I didn't have time to drive back and complain, so here I am submitting this complaint.

I went to starbucks on 810 e valley blvd, alhambra, ca 91801. I ordered a grande hot cafe latte and bought a pound of christmas blend. I then proceeded to wait. As I waited, I decided to buy a 20oz tumbler to go with the christmas blend as a gift. Then in line, I decided to get a chocolate croissant. Then I proceeded to wait some more. I then realized that all the people that had been waited behind me had gotten their orders. I approached the barista and asked how much longer it would take to make my cafe latte. I noticed there was a drink on the counter for a cafe latte for gloria and my name is maria. I didn't want to assume it was mine and they had simply made a mistake with the name. The barista looked at the drink on the counter and then said he'd make it for me. He then told a women, who seemed to be supervising, that he never got my order. The women asked if I had a receipt. Mind you, i've been to the register twice and had a starbucks bag with me. I looked for my receipt and gave it to her. I also pointed out the time I placed the order and told her that i'd been to the register twice. She said she just needed to make sure I had paid for it. Well she could have asked the women on the register if I had ordered a drink. But I get it, I might be trying to get a free drink after spending money on all the other items. I simply wanted an apology for the mistake of not placing my order or for placing it with the wrong name and for having me wait 17 minutes. Instead, after I pointed out the time I had placed the coffee order, she simply repeated that she just needed to make sure I had paid for it. When I told her that I had waited 17 minutes, in case she didn't know the current time, she repeated again that her concern was that I had actually paid for my $3.95 drink. I had spent at least $40. She then told me to have a good rest of my day! Well good day and goodbye! I will never spend another penny in this location. I was there on december 11 from 7:23 to 7:40.

I went to starbucks in jbr to have decent time that I order a piece of red velvet cake along with hot chocolate as attached receipt for you reference.

We I got 1 bite of the red velvet cake was extremely dried, and disappointed taste than any other experience I had before. Thus I brought back the cake and share the feedback to staff name of tham and I heard even more surprised answer from him. "all the cake is dried, even though I change to any other, it will be the same. Then it will waste 2 cakes and I cannot waste 2. This should be brame to outsourced cake company which supplies for starbucks cake. They give instructions to sell all the cake even though it is dried or not, till it to sell all the products. They receive the cake in the morning, and unable to throw any of cakes even though the quality is unable to sell. He admits it is dried, and said can't to anything."
I asked for refund, and no problem and refund 23aed back by cash.

After he came back to me asked, "are you going to complain? And started to say all the above explanation all over again.

I'm extremely disappointed to receive this service and get this quality of service as starbucks. As customers perspective, we have our expected quality of taste that we go to starbucks. However this is unforgivable. To be honest, if you are unable to deliver same taste as guest expected, why operating the starbucks for 24 hrs? It is good answer that you guys are selling the cake from in the morning 7:00am till next day 7:00am as long as it was not sold before and it is not expired? Even though it is dried or not dried? Employee was forced to sell this products? I even let you employee to try the disgusting cake and he said,"yes I know" and you still sell this.

With this experience me and my partner was speechless.

Thank you.

I was at a starbucks last week and went inside to order my grande white mocha; I was charged the correct price for a grande but received a tall. I told the barista I ordered a grande, he sighed and tossed the tall drink in the trash to make me a new one. When I finally got my grande white mocha, it wasn't a white mocha at all. The cup was filled with just warm milk. I felt so defeated that I had to ask again to finally get what I ordered. And when I did finally get what I ordered, all the employees looked so annoyed with me. I left the establishment feeling very unhappy.

My card was hacked through a starbucks store in canada. At the time of purchase I was buying the card with the promise of a lifetime gold membership was never reinstated after the report of the loss. I'm very upset that I purchased this so called special edition that is now worthless. Never buy special edition cards that can be hacked, and never link them to a credit card for reload it is not safe.

Dear starbucks

I went to starbucks at disneyland paris on saturday 25/11/17, and were quite shocked to have paid €5 for a cuppacino, while if I go to an independent coffee shop in paris, firstly the price is better, and the taste and quality is far better than starbucks.

I would any day prefer a different cafe than yours, you are truly ripping your customers off.

Disgruntled customer

The lady was rude... I spent almost 20 bucs and was treated so rudely. She acted as if I had something. I'm not sure if it was ah bad day thing or the color of my skin thing. I jus feel like the corporate should really be concerned about how there businesses are ran. This is your brand and the employees reflect poorly for your brand. Be concerned because it's just your money right. I will never shop at starbucks again for how poorly I was treated. I'll get coffee and fruit else where but coporate this truck stop probably brings in good money because truckers spend money good money and for her to have threw my receipt and not even greeted me and had ah attitude and me never meeting her before reflects bad on ur brand...

11/10/17 starbucks lemon iced pound cake was my favorite dessert item from any source for years. I had one yesterday and it was not the same. If you have changed the recipe, please go back to the original. The original had flavor, and was dense enough to dunk into your latte (soy latte to be exact). The icing was also dense enough to hold to the cake and, it had a strong lemon flavor as did the cake. The new pound cake falls apart as you take it out of the bag, the icing falls right off and sticks to the bag being too sticky to retrieve. The cake has a gummy texture when you bite into it, no flavor. I am so sad... Please bring back what used to be a superior product.
Bought 11/10/17 at starbucks bedminster, nj
Please let me know if you bring the original back.

October 12, 2017 @ chicago international airport # e9. After getting off the plane to catch up with other family members in other parts of the terminals I wanted a coffee. So, I hurriedly ordered 2 drinks one for me and one for my daughter. The one I ordered was a 20 or 24 oz whch iced mocha. After hurrying away to get to another terminal I realized it contained no coffee. To which I was disappointed because I really needed that coffee (lol). And it wasn't cheap.

Tonya torheim
Storeid: ordstazz

India they have completed 100 stores, but service was pathetic. Celebration for 100 stores completed in india. Service was zero during celebration. I had to wait for one and half hour for order of tall mocha cappuccino.

I was at the counter asking continously for my order. But I was been told to wait.

When asked for the manager named mukesh. The staff at the counter was reluctant to call for him.

I went with my wife and son to walk thorough for as always being startbuck customer to get coffee and tea. We order coffee and tea but barrister name trent gave coffee fast but took more than 20 minis to open window and give tea. Which was ready and kept at window. When we knocked the window, he got upset & when we said that this is longest time took to make simple hot elgrey tea. He said this is normal & this is what we do. Then I asked for water for my wife without ice. Then he brought with ice and when I asked that can he give without ice. He said this is what he will get & shut the window with some obscene words, which I could not got but it was something f.. K you. This I never had in my last 3 years. Being gold memember & living in bedford, nh, we never get such worst customer service. Trent is worst & I want startbuck managment provide him proper training.

I was ordering a latte from rachael at starbucks. I saw how frustrated and rude she was to the guests before me. When it was finally my turn to order I asked her how her days was. She told me she wished she could go home. I told her I was sorry she wasn’t having a good day. I repeated my order 3 times to rachael. I then went to pay with my app and was told it wasn’t working.
Upon getting my drink it was not what I ordered. The girl dumped it out looked at the cup. Proceeded to make a new one. Once again it was not what I ordered. Turns out rachael did not correctly put my order on the cup.
We all have bad days. But this person clearly is in the wrong industry if she is rude and unhappy with her job.
This was my first encounter after getting off my flight and I was very disappointed.

This location was 16th street and pacific ave, this always happened but never in the actual wrapper. So disappointed when the girl says there's nothing they could do that's how they come. I can't give that to the doctor I work for. The attached pictures are from seperate days. I have returned to this location just never ordering the lemon pound cake again.

I just called two of your starbucks here in sammamish wa. I called to get information on your travelers coffee and your cambro's coffee. I need them for an event next week. Your staff does not know the cost of any of these coffee containers. The barista told me that starbucks offers a 20 cup or 40 cup but he and she could not give me a price. I was put on hold by both locations as they went to ask a manager. Nobody could offer me a price. Absolutely ridiculous.

340 228th ave ne, sammamish wa
604 228th ave ne, sammamish wa

On Tuesday, October 10, 2017, I purchase a Vente Maple Pecan Latte from the Starbucks located at 100 SW Main, Portland, Oregon. After drinking almost half of a very bitter drink, I swirled my cup around out of habit and the next sip was so sweet that I was unable to finish the drink. I suspect that the syrup was all in the bottom of the cup and had not been mixed properly. I work for a federal agency across the street and was heading to a meeting and unable to return to the store to ask to have the drink replaced. I returned to the store today and presented them with the order ticket for my drink, explained what had happened and asked if they would comp my drink to replace the one I had to through away. Jessica, the supervisor, was standing nearby and overheard my request. She jumped in and said that she wouldn't do that. I explained that it seemed like the right thing to do and that I purchase my coffee there often and spend hundreds of dollars there. She was unpleasant and said something to the fact that people ask for free drinks all the time and she just won't do that. I am a nicely dressed 44-year-old professional and I told her that there was no reason she couldn't trust that I was being honest. I asked to speak with the manager and she went in the back to get him/her. While she was gone the very nice barista said for future reference to try to come back right away so the barista could provide a free drink card. The supervisor returned and said she couldn't find that manager but that she was the supervisor and she couldn't help me with that. As she started to walk away I said wait, I would still like to place an order and I did so, ordering a tall vanilla bean frappuccino for my daughter and a venti Maple Pecan Latte for myself. I also asked Jessica to write down the phone number so I could call later to speak with the manager — which she did. When I received my drink it was a grande. The barista asked me if she wanted me to remake it and I said no and not to worry about it. I did check the sticker on the cup and it said grande so that's what I paid for, but the supervisor did take my order incorrectly. Because I saw that I could issue a complaint on-line, I do not plan to call back. I would like this resolved by receiving a free venti latte for the one I had to throw away and an additional one for the time and frustration of dealing with this. My name is Koreen Dorsainvil and my email address is [protected]@outlook.com
Thank you.

I had a couple of Starbucks gift cards totalling $900 which I had received years ago for a gift so that I could buy an espresso machine. I never got around to doing that, so the balance basically remained with the exception of an occasional latte I paid for with one of those cards. Fast forward to last week-I discovered an online gift card exchange service that partners with Amazon where you can exchange unwanted store credit or gift cardsfor Amazon electronic cards. But they would only accept $100 increments, so I transferred them into equal increments. They would only accept six exchanges per month, so I went back and consolidated my remaining three cards onto one. Less than 10 hours later, I found out that my remaining balance of $300.25 and one of the cards I had exchanged were voided and the cards had been closed. Over an hour on the phone resulted in a migraine and not much resolved, other than first being told that my account had been hacked and after that call had dropped, another rep told me that Starbucks had flagged my cards as possibly fraudulent and froze them. How exactly are they 'frozen' and 'closed' at the same time? This is what they do without notice and no concrete proof of any wrongdoing. I had realized that maybe too much transferring around of the same balance back and forth between different cards had set off some alarm on their end, but just because their IT people set up the system to flag all possible fraud, does not mean that everyone is guilty of it. Sometimes people do carry large gift card balances and if Starbucks allows it then why does it trigger an alert? Starbucks took no steps to contact me and had I not noticed what was done to my account, my money would be gone forever. I have wasted more time today emailing and calling customer service and finally decided to contact the CEO. The email did not bounce so I am optimistic that someone from the executive office will help me get a resolution without too much red tape. Otherwise, my next step is contacting the Attorney Generals Office and file a complaint. And I will take my chances with a purse snatcher by not registering any more cards with Starbucks, just in case they decide to go into this Nazi mode again.

This location has no place to go inside. While we were there 3 couples tried to find a door. We needed to go across the parking lot to use facilities which I could do in my power wheelchair. Date was 10/3/17. On a stormy day we would have make a different choice as would the two other couples who sat outside. Maybe starbucks should be more inside with proper facilities and access. I chose that day to have a cup of coffee which was good but is one of two cups I may have this year. Good enough that I may up it to 4-5 cups per year. Thank you.

Starbucks "security" closed both mine and my husbands starbuck's cards only after we added $50 to each. I spent an hour on phone with starbucks customer service - spoke to 3 different people and bottom line is they cannot tell me why our accounts were closed (we did not authoize) or why they are keeping our money and refused to refund. I was even told by starbucks costumer service needed to dispute with our visa credit card company that loaded the 2- $50.00 amounts - $100 total.
My husband and I have been loyal starbucks customers for years and have loaded our registered cards numerous times but never have had this happen.
It is like theft from starbucks - loading cards, and then closing accounts and refusing to refund money. I do plan to dispute with visa and contact local attorney general about starbuck's practices.