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Complaints & Reviews


I've contacted starbucks management several times to complain that they have known convicted felons and...

has offically been downgraded to &horrible& coffee

It's a beautiful fall Sunday morning in New York City and I stopped in for a latte on my to work. Horrible!!! Not only is it a really bad latte (especially compared to the local coffee shops popping up everywhere) but the barista was extremely rude. When a gentleman and I were confused about which drink was ours she snapped at us. It's as if all workers laid off from the DMV collectively got jobs at Starbucks. It has gotten really bad I am taking my coffee addiction elsewhere.

  • Ge
    Geoff Evans Oct 11, 2009

    I'm glad that you, a coffee official, have deemed all coffee served by Starbucks to be "horrible" because of one experience. You have a certain way with facts and intelligence, you do.

    0 Votes
  • Br
    Bruno Bryans Oct 11, 2009

    You know what? I think I once got a sub-par drink from starbucks too! Its good that this incident objectively proves that every starbucks drink at every store in the world has switched from "world class" to "horrible" grade coffee. Thank you for exposing this recent development.

    0 Votes

fraud and scam

Starbucks needs to computerize their ordering system, because it seems as though their baristas can never get an order correct. One would think with the pamphlets Starbucks provides on how to specialize your drinks and key words to use when ordering i.e. non-fat, skim, and iced, that they would also parlay that to their baristas... but sadly they do not. As 7 out of 10 times that I have ordered drinks from Starbucks they have gotten my order wrong. It seems as though we are suffering from a skim milk deficit... as I never seem to get skim milk in my coffee though I request it and even go as far as to double check that they did indeed use skim milk and I almost always receive a yes...but once I take a sip I find otherwise…

Starbucks needs to train their baristas better and to be able to distinguish the difference between whole milk and skim milk. I once had a barista argue with me that I ordered a Caramel Mocchiato with whole milk and not skim, but when I showed her my cup that had a clearly marked "N" on the cup... she said it stood for whole milk. Finally, she asked the cashier who took my order and the cashier corrected her and told her that "N" stands for non-fat. She re-made my drink, but was quite obvious that she didn't want to do it.

I feel that the prices we pay for Starbucks the least they could do is get our orders correct.

  • Ge
    Geoff Evans Oct 11, 2009

    You poor victim. Have you ever considered that maybe, just maybe, your taste buds would be damaged from all of the ### you have been sucking? Consider it, chief.

    -1 Votes
  • Br
    Bruno Bryans Oct 11, 2009

    GOD! You're right! They should computerize their system! replace them all with robots! Ill bet those robots could tell the difference between whole milk and nonfat, am I right?! God you are so right! You know, come to think about it, i don't think I have ever, ever, ever gotten a drink made correctly at starbucks! 24 out of 10 times my drink is made wrong! Last time I ordered a white mocha with breve and I'm pretty sure it was rams blood! You are a visionary sir. If i am paying $53.25 for a terrible cup of coffee the least they can do is not take a dump in it.

    0 Votes
  • Ef
    eff-bucks Dec 05, 2009

    I don't really care what the other douchebag commenters have to say, I completely agree.

    Horrible experience at one here in MD this afternoon. I shouldn't have been that complicated, but because they couldn't relay the proper size for my drink and components, someone else picked it up and walked out. Meanwhile, their drink is sitting unclaimed, along with 4 others, taking up space on the counter because the other 12 people waiting for drinks are waiting for what they ordered, not what the baristas decided to make.

    Sorry 'bucks... won't be a patron at any of your locations for while- not that it really matters with the thousands of religious yuppies that stop there everyday on their way to work. My stop was purely out of convenience, but that won't be happening again.

    0 Votes

awful service

Once loved Starbucks for the service and fact that Soy milk is never a problem (I have a milk...

prejudiced mind inside starbucks shop

A Starbucks barista said "You should leave here" so I had to leave a Starbucks shop in Munich. Though Starbucks Deutschland and I planned that a shop manager will either apologize me or explain me, the manager has been ignoring me since May 6. I've been uncomfortable since the barista's words, it's sometimes difficult to breath. I'm down these days.
I attached an email from me to Starbucks. This accident was happened to me. Please help or indicate what I should do.

To Starbucks,

My name is Yoshida, an Asian person, I live in Munich, Germany.

I went to your shop in Munich on March 2. While I was in your shop, a caucasian female customer had her personal speech inside your shop around 10 minutes for 5 other customers and a Starbucks barista who is also a caucasian female. After the speech, the barista, Ms.Flieschmann, said to me "You should leave here." so I had to leave your shop. I did nothing, I was just there, but Starbucks kicked me out. There was no explanation. Though I understand only a few German, there was a suspicious issue against race and culture difference in the customer's speech. And when I left your shop, Ms.Flieschmann explained me which actions are OK in Germany and which actions are not OK in Asia with repeating "In Germany", "We are" in English.

I complained this problem to Starbucks Deutschalnd on March 6 by email. But no reply. I called them on March 21, 28 and April 1. Finally on April 1, Ms.Stoppa in Starbucks Deutschland Essen office emailed me back "sorry" and we planed that I will meet the shop manager and the manager will explain me or apologize me about the problem.

It passed more than 2 months since the accident. I still can't meet the shop manger, Ms.Kindall, yet. I hope she will re-schedule soon, because I've been uncomfortable for more than 2 months and every time when I pass through your shops in Munich. When Ms.Kindall emailed last week that she can't meet me unless I don't go to a shop where is far and no relationship from the shop where the problem occurred, I was shocked, very uncomfortable and difficult to breath.

If Starbucks had a reason why you refused me to stay inside your shop, sure, I'll listen to your reasons and re-think about my problems. But if a stereotype/prejudice helped you to kick me out, I require you to apologize me officially properly. And I don't want you to allow any customers to have personal speeches inside your shops. I've been uncomfortable for 2 and a half months. If your shop manager can't meet me this week, I'll take another actions. Thank you, regards,

  • Ma
    Matthew Brown Jul 03, 2008
    This comment was posted by
    a verified customer
    Verified customer

    Germany/Deutschland is still a racist country. The youth of the country know this. It's basically what you would have experienced in the USA in the late 1940's. Prejudiced people cannot be changed through force or law, only by choosing to change. My suggestion would be to simply avoid any racist individuals, support those businesses who treat you fairly, and tell your friends about your experiences.

    0 Votes

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what happened to customer service!

All I want to know is what happened to customer service! Especially when you pay $3.00 or more for a single cup of coffee.

Well the Pike Place Roast had just come out, and us ladies at the office wanted to try it. So I volunteered to go to our local Starbucks and pick up 3 coffees.

I walk in, and the whole place is an explosion of advertisements for the new roast. Signs are everywhere: "Try our new Pike Place Roast!" "Proudly serving Pike Place Roast!" (etc...) Well, I went up to the counter and said I wanted 3 Grande Pike Place Roasts. The woman looked at me, and with an irritated sigh said, "Well I'll have to brew it!"

Hang on. You guys are advertising it like crazy. It just came out two days ago. There are FOUR coffee carafes behind the counter. Not only do you not have any, but you're irritated with me for asking for it?! Strike #1.

So she dumped out one of the coffee carafes and started a new batch of Pike Place Roast. Let me say that what bothered me wasn't that they didn't have any brewed - it was the attitude I got when I asked for a product they're supposed to be offering like crazy TO SAVE THEIR SINKING IMAGE.

Well anyhow, it's always been common practice at Starbucks to offer a free coffee if the customer has to wait for a fresh brewed cup. Either they changed that, or the woman didn't want to be bothered, because I was never offered one. Strike #2.

To compound the issue, I asked her to please put the cream and sugar in the coffees. Two reasons why: #1 It's a service they offer, and somehow always manage to do it perfectly. #2 I was on a quick run to get 3 coffees for 3 different people. I didn't have the time to fix everyone's with cream and sugar, especially when Starbucks has always done it for me. But when I asked her, she pointed over my shoulder to the prep bar, rolled her eyes, and said, "We have all that stuff over there." Strike #3.

After a 12 minute wait for the 3 coffees, I asked if I could please have a short cup to put cream in, so I could at least take it back and have everyone fix their own coffees. She looked at me as if I lacked the intelligence to add 2 and 2 before handing me over a short cup. Strike #4.

You know, for $6.00 for 3 regular, no-fluff coffees, bought from a store who's trying to save their shinking ship, you'd think customer service would be their prime goal. Forget it - we'll go elsewhere.

  • Ro
    rootsm3 Feb 26, 2009

    Well sounds like to me you're being over-dramatic.

    Since I've been working there, we've never given people free coffee for having to wait for a fresh pot. They may have had enough for a couple coffees, but for your order they may have not had enough. I'd love to see you try and manage 4 coffee urns, prepare and serve 50+ espresso and cold drinks, clean, take out pastries, etc in a half hour.

    And just because you can't seem to keep track of time and didn't have the time to put cream and sugar in the coffees, doesn't mean we have to do it for you.

    You, like so many arrogant customers act like they are the only customer we have during the day and their wants are paramount to anything else going on in the store. It's just coffee. Get over yourself.

    1 Votes
  • Vi
    viper689 Feb 26, 2009

    Sounds to me like you like to whine. You can't put cream and sugar in yourself? Really? Wow. I'm sure your co-workers didn't say, "Oh no!! The cream and sugar isn't in the coffee already!!"

    And I've never heard of free coffee, so I don't see that as a strike.

    1 Votes
  • Da
    damien000 Apr 19, 2009

    I work for Starbucks.

    We Do not have to put anything in your coffee. Thats why theres the condiment stand.

    0 Votes
  • Vi
    vivi! Aug 10, 2009

    I work for starbucks also. We dont put YOUR milk and sugar in YOUR coffee. WTF.

    0 Votes

firing an employee!

I live 10 miles away from the closest Starbucks. When I go to town (Galesburg, IL) to do my shopping I alway...

totally disgusted!

I am so totally disgusted with this store. It is located at 605 Capitol Exwy. by the Home Depot in San Jose, CA.

Their door says they are open at 4:30 a.m., however as I am going to work and feel like stopping by for a coffee I always have to wait at least 5-10 min. for one of the four people that are there to stop messing around with whatever they are doing, whether they are just starting to stock the pastry display, playing with the lock on the front door or just bsing with a co-worker, to take my order. I can sit in the drive-thru window for 5 min without anyone acknowledging that I am even there, then back out of there to go into the store and have to wait some more.

If your sign says your open at 4:30 am then you should be ready to do business by 4:30 am. Not 4:45 or 5:00 but at the time you display. And then the "Baristas" act like your bothering them by coming in. Oh and another thing, look out if a police officer is in there, even if they come in after you and you have been waiting 5 to 20 min. for your coffee they will get there service and be out the door withing 3 min. while your still made to wait.

  • Ra
    rar66 Apr 03, 2009

    i have definitely seen that same thing happen over and over. but things dont change unless we say something about it. call the manager and left him/her know. maybe they are unaware that is happening. how can anyone get any better without feedback and the chance to make it right? wouldn't you like to know?

    1 Votes

shame on you starbucks!

Recently, Starbucks was contacted by our armed forces in the Persian Gulf. They expressed their liking of Starbucks coffee products and requested some for their consumption.

Keep in mind, while some of us may not agree with current events or support certain decisions by our government, we still have a moral obligation to support our troops. They do not have the final say regarding their duty stations! These men and women VOLUNTEERED to defend our citizens, our freedoms, and our beloved and cherished disposable way of life. At 18, these brave folks are eligible to sign their lives away on the dotted line for Uncle Sam, yet can't get a legal beer until 21! You would think that a popular company, such as Starbucks, could at least give them a cup of lousy coffee! I've been in the hospitality business a long time and am currently a working senior chef. I know where my caffeine is coming from these days, as do my friends in the restaurant business, and it AIN'T from Starbucks! I'm ashamed and appalled that I ever gave them MY hard earned money. From now on, every time I think about a cup of Mocha Latte, I'll put that $4 towards a charitable cause to support the Americans who preserve my way of life and actively give a damn. Shame on you Starbucks!

  • Ja
    Jan Briggs Feb 04, 2007
    This comment was posted by
    a verified customer
    Verified customer

    Ok so I have been hearing the above a lot. Don't you ever bother to check your facts. Check it out:

    Summary of the eRumor:

    An email from a Marine who says some Marines wrote to Starbucks to say how much they liked Starbucks coffee and to request some donated coffee for the Marines. The eRumor says Starbucks responded by saying they don't support and war and will not send any coffee. The writer urges a boycott of Starbucks.

    Bullet The Truth
    TruthOrFiction.com contacted Starbucks about the story.

    Starbucks says that the originator of the email, Sgt. Howard Wright, and talked with him about his complaint. He has now sent a follow-up email to his email list, which appears below. Starbucks assured him of their support of the military and that the only reason any coffee was not donated was because the official Starbucks donation policy authorizes such gifts to officially designated public charities, including libraries and schools, and that the U.S. military or military personnel do not qualify. It was not meant to be a comment on the war or the service of military personnel in the war. The company said that there have been employees that have showed their support through donations of coffee.Starbucks told us that many of the company's employees (called "partners" by Starbucks) receive one pound of free coffee each week and some of that coffee has gone to members of the military or related organizations. For example, the employees in the Starbucks in Atascadero, California, decided to send their weekly free coffee to troops in Afghanistan and there are other such stories about Starbucks coffee finding its way into the hands of military personnel.

    Here is Sgt. Wright's follow-up email after Starbucks spoke with him:

    Dear Readers,

    Almost 5 months ago I sent an e-mail to you my faithful friends. I did a wrong thing that needs to be cleared up. I heard by word of mouth about how Starbucks said they didn't support the war and all. I was having enough of that kind of talk and didn't do my research properly like I should have. This is not true. Starbucks supports men and women in uniform. They have personally contacted me and I have been sent many copies of their company's policy on this issue. So I apologize for this quick and wrong letter that I sent out to you.

    Now I ask that you all pass this email around to everyone you passed the last one to. Thank you very much for understanding about this.

    0 Votes
  • Ch
    Chumley Smithers Sep 20, 2007
    This comment was posted by
    a verified customer
    Verified customer

    Are people like Blackwater or Halliburton or any of the other big-mouth flag-wavers "patriotically" donating their services? Hell NO, they're not!

    And Sgt. Wright's original e-mail was NOT a result of inadequate research; he knowingly posted false information because he was pissed off. Here's hoping he had his ### reamed for it.

    0 Votes
  • An
    ang Mar 30, 2008
    This comment was posted by
    a verified customer
    Verified customer

    Having worked for Starbucks for over 3 years now...I have to say your are terribly mistaken! This company does so much for the community than any company I have worked for in my life!!!. At my store, last year we donated our partner markouts (1 lb. of coffee per week per employee) and we had a big basket where customers could purchase a bag and donate it to the troops overseas. My store alone donated over 100 lbs. of coffee, and this was just in a couple months. AND... this was just my store... I know many other stores around the country did this!!! Never accuse Starbucks of not being involved!!!

    0 Votes
  • Ra
    rar66 Apr 03, 2009

    these are just RUMORS. i personally helped organize drives (plural) to send items, gift baskets, care packages, and various goodies to our men and women overseas. the folks at starbucks have obliged my requests to help out and have never given attitude or any kind of disrespect to those brave folks overseas. maybe YOU should be more involved and stop waiting for someone to do it for you. this all of our responsibility. what have YOU done lately?

    0 Votes
  • De
    DeeNaDee Apr 08, 2010

    I am SO glad to see fellow partners stepping up and putting the idiots who spread this crappy rumor around in their places. It's AMAZING how many people will believe something simply because it's written down. Grow a brain and check things out for yourself before you go reaming somebody out - and getting embarrassed because you're WRONG.

    Proud Partner Since 2001

    0 Votes

upset with starbucks service

I went to Starbucks to purchase a Decaffeinated caramel latte 3/4 full with double whip cream and no lid. The girl that made my order put a lid on my my drink and I said I did not want a lid she said it was her job to put lid on it. I have been buying lattes for years the same way and never had a problem with that. And it was not even hot it was warm. So I am upset.

  • Fo
    Former Pella Corp. employee Mar 11, 2007
    This comment was posted by
    a verified customer
    Verified customer

    It's a corporate requirement that Starbucks employees make certain there is a lid securely in place before handing product over to the customer. Their requirement, not mine. If you prefer not to have a lid, you are entitled to remove it.

    Personally, I prefer to have a job, so I'll keep putting lids on drinks at Starbucks.

    1 Votes
  • Pa
    Patrick Thomas Jan 16, 2008
    This comment was posted by
    a verified customer
    Verified customer

    Hey! Just take the damn lid off! Whats wrong with you? Also I have been reading these comments does someone sit at Starbucks just to counter these comments?

    1 Votes
  • Ch
    Chris Rush Feb 05, 2008
    This comment was posted by
    a verified customer
    Verified customer

    Whats wrong with you? Are you OCD or just to pretentious for planet earth?!? If you dont like having a lid then TAKE IT OFF! As for the drink no longer being hot, you probably argued untill it became cold during your hissy fit. I cant believe you made this complaint in THIS forum and furthermore I cant believe this forum would allow such a stupid complaint to stand! Anything else you would like to get off your chest? Prehaps you didnt have enough soggy french fries with your happy meal?? Maybe the last coat you bought came with a hanger and you didnt want the freakin hanger, grow up!!

    0 Votes
  • Sy
    Syper Lynn May 04, 2008
    This comment was posted by
    a verified customer
    Verified customer

    The girl is just doing her job, give her a break. It's a lid, not a fly in your coffee. She got your complicated order right, whats a lid to you? Please, lighten up.

    0 Votes
  • Sh
    shopdrop Mar 24, 2010

    Are you kidding?
    First of all, just take the lid off... is that too much work?
    Second, whipped topping is usually cold, making your drink get cold. Its like putting an ice cube in a drink.

    0 Votes
  • Cn
    cnuds84 Mar 23, 2011

    She asked that because the Love Your Body card program is only available to US residents.

    So chill out.

    -1 Votes

this guy wiped out his smile in no second and threw the 2 dollars to me...

This is an unfortunate story about what happened this afternoon. My wife and I went to a Starbucks at...

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