Starbucks complaints 553
Starbucks - customers denied access to their restroom
At our local shopping mall, here in st. Pete, fl, we have a starbucks. Well, I feel that it's incredibly rude of them to deny their customers access to their restroom. My friend, who I was sitting down with, and drinking their coffee, had to go out into the mall to search for a restroom, while six feet away from us was the starbucks restroom, which had a sign on it, saying "staff only". I've complained to their company about their rude and inconsiderate behavior, but it did absolutely no good.
Went to the newly built starbucks on tropicana and eastern in las vegas, nevada and had to wait for for 5 minutes for someone to to even acknowledge our presence even though no one was in the drive through and 4 employees were looking right at us and when we asked if we could get service, one of them said that they were busy. Busy what, talking about kim...Read full review
Starbucks - poor service
I went to the starbucks store at cyber 2 building for 2 cups of coffee. Got a long queue there and the baristas were not speed up even though the line has already long. What make me really felt bad is somebody who's behind me got the order first. And after half an hour one of the senior guy named leo came and help (after half an hour? Please!). Well hello! You should be there earlier. I saw some people also complain about this poor service. What a bad day I had today!
Starbucks - bad and poor service at the store
I am writing to complain about the poor and bad service which I received at your store starbucks 2 located cairo festival mall. I used to go to your store every weekend with my daughter who loves all products. Last friday, I asked for a fully fresh drink without any additional because I have a stomachache and they advice me to have a lemon juice with a fresh mint. When I was waiting for order, I found that they used lemon from metro market and soda with a very bad tasted and when I talked to one of the staff he talked to me using unaccepted way of dealing and when other tried to apologize he replied impolitely and all these attitudes I do not expected from starbucks. I look forward to hearing from you soon.
I have witnessed firsthand as well as have had multiple others see employees at this starbucks not washing their hands, picking their noses, working with open wounds, and, most appallingly, stirring drinks with their fingers! The entire staff uses foul language, is completely rude, and never gets the orders right. I even heard the manager arguing with a...Read full review
Starbucks - not in stock
I have been to three different starbucks from la mesa, ca, rancho bernardo, ca, and huntington beach, ca and I have tried to order the caramel crunch frappuccino. And every single starbucks has been out of the crunch topping. The barista today said that it is being fazed out because it is a summer drink, it needs to be taken off of the ordering list if they cannot correctly make it. It is also just the beginning of summer, how can it already be "fazing out". I am a loyal starbucks customer and am quite irritated and disappointed with your company!
Starbucks - discrepancy between announced prices and charged prices
I spent a few days at the westin in snowmass village, co where a starbucks is located on the premises. At the end of my stay, I realized that there was a discrepancy between the prices showed on the menu boards and the prices actually charged at the register.
When I realized that, the personal tried to credit me for the overcharged transaction, credit that I still don't see on my credit card report. They had to charge me another item to prevent overcharging me as, obviously, all the prices entered in the cash register were higher than the displayed ones.
I purchased a hot, grande caramel macchiato from the starbucks location off of 8th/broadway in oakland, ca. When I was almost done with my drink I opened the lid and noticed something unusual in my cup, so I used the lid cover to move it up on the lid for a better look. Turns out, the unusual thing was a small bug. Photo attached. There's no way it could've flown in because my lid was completely covered.Read full review
Starbucks - service is horrible
Contrast and comparison... Please read below. I'm forever perplexed.
7th avenue and 23rd street - huge location. At 8am everyday there is a huge line and sometimes one person doing register, coffee, and snacks. If you are lucky somebody comes back from their smoke break (you see them standing right by the front door) and you have two people behind the counter.
6th ave and 24th street-smaller location. Because of the above I sometimes will try this location. This is even worse. This place is half the size and over staffed... And the line is still just as long. There must be 4 to 5 employees behind the counter bumping into each other. The lady at the register gets my drink wrong all the time. Tall iced coffee sweetened. It never comes sweetened-I have accepted that and given up that option. She also writes down the coffee cake I buy every morning and places the bag to the side for the person in charge of snacks to place in the bag. The bag sits on the counter half the time or falls on the floor. If you can interrupt all the laughter and personal conversation behind the counter, you might be able to remind them of the order you just placed and paid for 10 minutes ago. This place us seriously like a saturday night live sketch. I try and find the positive in everything, but this place really needs some major overhaul.
Starbucks management please help! This is really tarnishing the way I feel about such a wonderful company and success story.
The staff is very rude. When asked to heat the cold sandwich for few seconds, the staff rudely denied saying they don't offer such service. One thin guy with glasses who had ridiculous behaviour seriously shocked me. The other bald african-american guy with a beard was also rude. Normally, starbucks service has been good everywhere. They should seriously check the quality of their staff and stop hiring stupid people.Read full review
Starbucks - management
I just walked out on a shift. I have worked for starbucks since september after getting laid off of my tech virtual work job. I thought starbucks would be fun. I train well and was offered to be higher on as a shift manager. I declined, it was during busy holiday times and didnt want to step on any toes of former employees. The management and I agreed that come january I would start my training.
I am a fast learner and was being told that I was excelling and doing great for the first few months, then out of no-where my manager (brandee) comes to me and says I need to come out of my shell, stop being depressed and that everyone here thinks you hate it here. I work with only two people each week and get along great with them. They have told me im doing great and exceeding expectations so to hear brandee tell me this was very upsetting. I got the rest of my shift covered for the evening and approved by brandee because I was no feeling well and was now very frustrated at the huge sharp turn of direction. The next day I come into work and am ridiculed on how horrible the closing shift did the night before because the lack of knowledge of the person that came into cover for me. They wanted an apology. One was not given. Each employee should know how to do each job and if a manager approves an employee to cover that shift for me should have known better. Fast forward 4 weeks later. I have made an effort to smile and greet customers (more so than the shifts) and have even developed relation ships with our customers. I have sold promotional items well and always go the extra step to satisfy each guests visit. Again today as I came in im told that I intimidated a young partner (who I never work with) at the register to give me a fee drink. All I did was ask if the drink was free because I was working that day. She said nothing and rang me up but then followed up with the manager who came down on me to do the right thing and again said the 90% of the store (I work with only 2 mind you) said I am miserable and unhappy and don't want to be here. My manager asked me to explaing whats going on in my private life so I told her about my wife upcoming breasts cancer exam that we are worried about, and legal charges that have just been dropped due to no criminal evidence available.
I feel very violated and upset that the one place I could go and stay busy and connect with people (all while do the job correctly) would dare to tell me that I don't want to work there let alone provide me with examples or names of people who have said these things. I have been in customer service for 5+ years and have never seen such a horribly run management communications disaster. They even went onto my facebook page to scan me out and look for negative things about me. This is too crazy.
As being in upper management in other customer service industries before I would highly advise the removal of the current management at this location. Employees have often come fourth with knowledge that they have had to deal with some off the same stuff I have had to.
This lead to my decision to walk out of the store. If I am seen as some one who does not want to be there than guess what? I dont!
Starbucks - lasers at counter gives headaches!
When I go into a starbucks store, I am hit with a laser when standing in line.
This causes immediate headaches.
The remedy is easy, just dont point at the customer line... But no...
The laser moves around and ends up facing the eyes of the customers in line.
Starbucks - Flooring maintenance in and around
I recently moved to shenzhen, china and regularly visit starbucks around my vicinity called coco park.. During my 3rd visit I just stepped out of starbucks to use the restroom and I slipped because the floor was slightly wet and slippery. There was no sign board of "caution wet floor" nothing at all.. I ended up with a broken wrist (fracture) and a dislocation.. Its been more than 1month I have a plaster n also suffering from pain.. Only maintening the interior of starbucks is not important, they need to maintain the flooring in and around as well... I couldn't blame them because it didnt happen inside starbucks.
The complaint has been investigated and resolved to the customer’s satisfaction.
I regularly stop in this starbucks primarily for convenience however I am always disappointed 9 times out of 10. I have changed my route and leave ten minutes earlier to avoid this location as much as I possibly can however sometimes it is the easiest. The service is absolutely terrible. I have complained to corporate and the general manager. It is not just...Read full review
Last week they forgot the caramel in my caramel macchiato, and it was tepid. I called and they said to come in next week for a replacement. Today I stopped by, but the crew just gave me a blank stare when I mentioned the issue. I requested extra hot today and had to explain that I wanted skim milk with a skinny drink. My drink was warm not hot and nowhere...Read full review
My niece was studying on her computer and called me crying because the female manager and her male friend were making lewd jokes about her sitting with the back of her computer facing them and they claimed she must be looking at kiddie porn or something illegal because these two couldn't see her screen and she was sitting by herself. For your information...Read full review
Starbucks - rude employee
This happened at the starbucks branch at the eaton centre (downtown toronto)- this is the branch within the bookstore - indigo chapters. I stood in line like everyone else and when my turn finally came up I made said "hi" and made my order but the customer service agent behind the counter completely ignored me - until her colleague noticed and took my order instead. I knew that she noticed me because she actually saw me approaching the counter and looked down and kept looking down - she was also facing me and standing right in front of me. This was not only insulting but it was also completely embarrassing. Never again am I gonna shop at that starbucks branch.
I ordered a Gift Card in April 2014, which was never received. It was supposed to be a Mother's Day gift. Mothers Day came and went, and nothing. I called customer service more than three times, and spoke to someone different each time, and each time they took the information wrong (wrong address, wrong billing address, the funds were changed to Canadian...Read full review
im a regular coffee drinker.. I buy coffee from starbucks for years, but today I went to #[email protected] I had the most #disgusting experience anyone can possibly have... being rejected from the store because of you #skincolor. I always heard about cases like this, but I never thought will never happen to me, and even worst, I found out...Read full review
I believe the manager treated me with disrespect, by calling the police on on me for something so minor and minute, it was very offending, in a way pinning me with something so calluse, felt like she was useing her employees in her own best interest against me, considering taking legal action in discrimination lawsuit case, Starbuck's need to contact me...Read full review
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