United States - 98134
I've contacted starbucks management several times to complain that they have known convicted felons and...
It's a beautiful fall Sunday morning in New York City and I stopped in for a latte on my to work. Horrible!!! Not only is it a really bad latte (especially compared to the local coffee shops popping up everywhere) but the barista was extremely rude. When a gentleman and I were confused about which drink was ours she snapped at us. It's as if all workers laid off from the DMV collectively got jobs at Starbucks. It has gotten really bad I am taking my coffee addiction elsewhere.
Starbucks needs to computerize their ordering system, because it seems as though their baristas can never get an order correct. One would think with the pamphlets Starbucks provides on how to specialize your drinks and key words to use when ordering i.e. non-fat, skim, and iced, that they would also parlay that to their baristas... but sadly they do not. As 7 out of 10 times that I have ordered drinks from Starbucks they have gotten my order wrong. It seems as though we are suffering from a skim milk deficit... as I never seem to get skim milk in my coffee though I request it and even go as far as to double check that they did indeed use skim milk and I almost always receive a yes...but once I take a sip I find otherwise…
Starbucks needs to train their baristas better and to be able to distinguish the difference between whole milk and skim milk. I once had a barista argue with me that I ordered a Caramel Mocchiato with whole milk and not skim, but when I showed her my cup that had a clearly marked "N" on the cup... she said it stood for whole milk. Finally, she asked the cashier who took my order and the cashier corrected her and told her that "N" stands for non-fat. She re-made my drink, but was quite obvious that she didn't want to do it.
I feel that the prices we pay for Starbucks the least they could do is get our orders correct.
Once loved Starbucks for the service and fact that Soy milk is never a problem (I have a milk...
A Starbucks barista said "You should leave here" so I had to leave a Starbucks shop in Munich. Though Starbucks Deutschland and I planned that a shop manager will either apologize me or explain me, the manager has been ignoring me since May 6. I've been uncomfortable since the barista's words, it's sometimes difficult to breath. I'm down these days.
I attached an email from me to Starbucks. This accident was happened to me. Please help or indicate what I should do.
My name is Yoshida, an Asian person, I live in Munich, Germany.
I went to your shop in Munich on March 2. While I was in your shop, a caucasian female customer had her personal speech inside your shop around 10 minutes for 5 other customers and a Starbucks barista who is also a caucasian female. After the speech, the barista, Ms.Flieschmann, said to me "You should leave here." so I had to leave your shop. I did nothing, I was just there, but Starbucks kicked me out. There was no explanation. Though I understand only a few German, there was a suspicious issue against race and culture difference in the customer's speech. And when I left your shop, Ms.Flieschmann explained me which actions are OK in Germany and which actions are not OK in Asia with repeating "In Germany", "We are" in English.
I complained this problem to Starbucks Deutschalnd on March 6 by email. But no reply. I called them on March 21, 28 and April 1. Finally on April 1, Ms.Stoppa in Starbucks Deutschland Essen office emailed me back "sorry" and we planed that I will meet the shop manager and the manager will explain me or apologize me about the problem.
It passed more than 2 months since the accident. I still can't meet the shop manger, Ms.Kindall, yet. I hope she will re-schedule soon, because I've been uncomfortable for more than 2 months and every time when I pass through your shops in Munich. When Ms.Kindall emailed last week that she can't meet me unless I don't go to a shop where is far and no relationship from the shop where the problem occurred, I was shocked, very uncomfortable and difficult to breath.
If Starbucks had a reason why you refused me to stay inside your shop, sure, I'll listen to your reasons and re-think about my problems. But if a stereotype/prejudice helped you to kick me out, I require you to apologize me officially properly. And I don't want you to allow any customers to have personal speeches inside your shops. I've been uncomfortable for 2 and a half months. If your shop manager can't meet me this week, I'll take another actions. Thank you, regards,
All I want to know is what happened to customer service! Especially when you pay $3.00 or more for a single cup of coffee.
Well the Pike Place Roast had just come out, and us ladies at the office wanted to try it. So I volunteered to go to our local Starbucks and pick up 3 coffees.
I walk in, and the whole place is an explosion of advertisements for the new roast. Signs are everywhere: "Try our new Pike Place Roast!" "Proudly serving Pike Place Roast!" (etc...) Well, I went up to the counter and said I wanted 3 Grande Pike Place Roasts. The woman looked at me, and with an irritated sigh said, "Well I'll have to brew it!"
Hang on. You guys are advertising it like crazy. It just came out two days ago. There are FOUR coffee carafes behind the counter. Not only do you not have any, but you're irritated with me for asking for it?! Strike #1.
So she dumped out one of the coffee carafes and started a new batch of Pike Place Roast. Let me say that what bothered me wasn't that they didn't have any brewed - it was the attitude I got when I asked for a product they're supposed to be offering like crazy TO SAVE THEIR SINKING IMAGE.
Well anyhow, it's always been common practice at Starbucks to offer a free coffee if the customer has to wait for a fresh brewed cup. Either they changed that, or the woman didn't want to be bothered, because I was never offered one. Strike #2.
To compound the issue, I asked her to please put the cream and sugar in the coffees. Two reasons why: #1 It's a service they offer, and somehow always manage to do it perfectly. #2 I was on a quick run to get 3 coffees for 3 different people. I didn't have the time to fix everyone's with cream and sugar, especially when Starbucks has always done it for me. But when I asked her, she pointed over my shoulder to the prep bar, rolled her eyes, and said, "We have all that stuff over there." Strike #3.
After a 12 minute wait for the 3 coffees, I asked if I could please have a short cup to put cream in, so I could at least take it back and have everyone fix their own coffees. She looked at me as if I lacked the intelligence to add 2 and 2 before handing me over a short cup. Strike #4.
You know, for $6.00 for 3 regular, no-fluff coffees, bought from a store who's trying to save their shinking ship, you'd think customer service would be their prime goal. Forget it - we'll go elsewhere.
I live 10 miles away from the closest Starbucks. When I go to town (Galesburg, IL) to do my shopping I alway...
I am so totally disgusted with this store. It is located at 605 Capitol Exwy. by the Home Depot in San Jose, CA.
Their door says they are open at 4:30 a.m., however as I am going to work and feel like stopping by for a coffee I always have to wait at least 5-10 min. for one of the four people that are there to stop messing around with whatever they are doing, whether they are just starting to stock the pastry display, playing with the lock on the front door or just bsing with a co-worker, to take my order. I can sit in the drive-thru window for 5 min without anyone acknowledging that I am even there, then back out of there to go into the store and have to wait some more.
If your sign says your open at 4:30 am then you should be ready to do business by 4:30 am. Not 4:45 or 5:00 but at the time you display. And then the "Baristas" act like your bothering them by coming in. Oh and another thing, look out if a police officer is in there, even if they come in after you and you have been waiting 5 to 20 min. for your coffee they will get there service and be out the door withing 3 min. while your still made to wait.
Recently, Starbucks was contacted by our armed forces in the Persian Gulf. They expressed their liking of Starbucks coffee products and requested some for their consumption.
Keep in mind, while some of us may not agree with current events or support certain decisions by our government, we still have a moral obligation to support our troops. They do not have the final say regarding their duty stations! These men and women VOLUNTEERED to defend our citizens, our freedoms, and our beloved and cherished disposable way of life. At 18, these brave folks are eligible to sign their lives away on the dotted line for Uncle Sam, yet can't get a legal beer until 21! You would think that a popular company, such as Starbucks, could at least give them a cup of lousy coffee! I've been in the hospitality business a long time and am currently a working senior chef. I know where my caffeine is coming from these days, as do my friends in the restaurant business, and it AIN'T from Starbucks! I'm ashamed and appalled that I ever gave them MY hard earned money. From now on, every time I think about a cup of Mocha Latte, I'll put that $4 towards a charitable cause to support the Americans who preserve my way of life and actively give a damn. Shame on you Starbucks!
I went to Starbucks to purchase a Decaffeinated caramel latte 3/4 full with double whip cream and no lid. The girl that made my order put a lid on my my drink and I said I did not want a lid she said it was her job to put lid on it. I have been buying lattes for years the same way and never had a problem with that. And it was not even hot it was warm. So I am upset.
This is an unfortunate story about what happened this afternoon. My wife and I went to a Starbucks at...