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CB Computers, Phones and IT Staples
Staples

Staples review: Worst customer service I every experience

G
Author of the review
3:50 pm EST
Verified customer The reviewer confirmed their account using Google. Learn more
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This review was chosen algorithmically as the most valued customer feedback.

This store has terrible customer service. I purchased a printer from them and their Protection & Tech Help contract. The first printer I purchased was defective out of the box an Epson XP-7100. After repeated calls to Epson and Staples and long waiting on the phone they agreed to send a replacement. The replacement was able to print but not scan. After many painful calls to both Epson and Asurion who is their third-party tech support in the Philippines I called the Staples in Concord that I purchased it from to get help. I asked for tech support in the US and they lied to me over and over that is where their tech support was located. I know that was not true because I asked each time where the support center was located. When I told the Stable folks they were give incorrect information and miss leading, lying to people they hung up. I will not use this store ever again and caution consumers to beware. Worst customer service I have experienced. This is the number they told me was in the US - it is not. [protected].

Recommendation: Consumer beware this store and staff not telling the truth.

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  1. Staples Contacts

  2. Staples phone numbers
    +1 (800) 333-3330
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    United States
    +1 (877) 360-8500
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    Canada
    +44 121 322 1000
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    United Kingdom
    +54 114 136 6666
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    Argentina
    +55 113 824 7500
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    Brazil
    +376 902 154 086
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    Andorra
    +43 800 201 473
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    Austria
    +32 80 081 959
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    Belgium
    +45 70 130 131
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    Denmark
    +33 825 334 455
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    France & Monaco
    +49 800 101 1715
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    Germany
    +353 15 530 078
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    Ireland
    +39 161 880 844
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    Italy & San Marino
    +352 80 085 139
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    Luxembourg
    +31 884 545 000
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    Netherlands
    +47 22 329 500
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    Norway
    +48 587 815 200
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    Poland
    +351 707 200 656
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    Portugal
    +34 902 154 086
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    Spain
    +46 33 206 550
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    Sweden
    +31 206 511 111
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    Netherlands and Rest Of Europe
    +86 800 820 8056
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    China
    +886 412 8288
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    Taiwan
    +1 (508) 253-5000
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    +1 (850) 232-3341
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    +1 (508) 253-2240
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    More phone numbers
  3. Staples emails
  4. Staples address
    500 Staples Dr., Framingham, Massachusetts, 01702, United States
  5. Staples social media
  6. Janet
    Checked and verified by Janet This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Mar 10, 2026
  7. View all Staples contacts
Staples Category
Staples is ranked 5 among 75 companies in the Computers, Phones and IT category
#03 Telstra Telstra #04 BT Group BT Group #05 Staples Staples #06 Corel Corel #07 Skylum Software Skylum Software

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