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CB Computers, Phones and IT Staples Complaints #2-21
Staples

Staples review: Prints

W
Author of the review
2:18 pm UTC
Verified customer This complaint was posted by a verified customer. Learn more

Hello,

I went to a Staples near me to print a certificate. I was helped initially by an associate to choose a quality paper before printing. Unfortunately, I had to go and come back because I forgot to email my file to myself in order to sent it to Staples for printing. I specifically asked the associate working there if I can send the file online (Staples) and she told me no because I had to choose the right paper for printing. So I told her, I'll go and come back since my work office was only 5 minutes away from the Staples store. When I came back, it was busier than when I left. Only one guy was working in the printing section while the lady who I initially spoke with, and manager were talking. They were slow to wanting to help customers, leaving one person in the printing areas to help customers. I walked up to the same lady to tell her that I'm back and had my file ready for print. She said to get in the line where the guy who was already helping a customer was taking a while. The lady barely wanted to help customers while the store was busy. Eventually the manager came to the printing area asking if anyone is picking up printing orders. When he finished helping one guy, I told him what the associate told me about printing my certificate. He said I had to come back. I told him she told me to come to choose the paper I wanted to print on instead of sending the file online. Printing one certificate on a nice paper doesn't require 4-5hrs to print. He could have helped me but chose not to. Instead he said there were 9 orders in front of me. Lol. I did not even put my order yet. Staples please tell your manager to help the associates and not be lazy when customers are waiting around to get help. Just because someone is a manager doesn't mean they can get away with not helping customers. What he did was wrong. I will be going to a different store. One that wants to help their customers.

Desired outcome: Please confront manager about not wanting to help a black person.

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  1. Staples Contacts

  2. Staples phone numbers
    +1 (800) 333-3330
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    United States
    +1 (877) 360-8500
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    Canada
    +44 121 322 1000
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    United Kingdom
    +54 114 136 6666
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    Argentina
    +55 113 824 7500
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    Brazil
    +376 902 154 086
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    Andorra
    +43 800 201 473
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    Austria
    +32 80 081 959
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    Belgium
    +45 70 130 131
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    Denmark
    +33 825 334 455
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    France & Monaco
    +49 800 101 1715
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    Germany
    +353 15 530 078
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    Ireland
    +39 161 880 844
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    Italy & San Marino
    +352 80 085 139
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    Luxembourg
    +31 884 545 000
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    Netherlands
    +47 22 329 500
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    Norway
    +48 587 815 200
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    Poland
    +351 707 200 656
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    Portugal
    +34 902 154 086
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    Spain
    +46 33 206 550
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    Sweden
    +31 206 511 111
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    Netherlands and Rest Of Europe
    +86 800 820 8056
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    China
    +886 412 8288
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    Taiwan
    +1 (508) 253-5000
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    +1 (850) 232-3341
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    +1 (508) 253-2240
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    More phone numbers
  3. Staples emails
  4. Staples address
    500 Staples Dr., Framingham, Massachusetts, 01702, United States
  5. Staples social media
  6. Janet
    Checked and verified by Janet This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Jul 21, 2026
  7. View all Staples contacts
Staples Category
Staples is ranked 5 among 73 companies in the Computers, Phones and IT category
#03 Telstra Telstra #04 BT Group BT Group #05 Staples Staples #06 Corel Corel #07 Skylum Software Skylum Software

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