Menu
Categories
Write a review
File a complaint
Sign Up
Write a review
File a complaint
CB Computers, Phones and IT Staples Complaints #82-101
Staples

Staples review: Poor customer service

J
Author of the review
6:17 pm UTC

On may 15th I went into the store to purchase 2 reams of copy paper. At the checkout I inserted my card into the terminal and it wouldn't respond. The cashier asked me to reinsert the card and again it didn't respond. So I ended up paying cash. The same day I looked at my bank account and noticed that there were 2 charges of $15.40 (which is what I paid in cash) processing from staples. I called the store and the store manager ask me to wait until monday that they should go away. On monday I checked my bank account and the 2 charges were processed. I called staples again and told them that the 2 charges were processed. They told me to come to the store and to bring the receipt that they would refund me the 2 charges (since I paid in cash). I went to the store on may 20th to get my money back and spoke to chet the operations manager. He asked me when that happened I told him on thursday he went behind the counter to look his computer and asked if I was sure that it happened on thursday and told me to look at my receipt. I went to look at my receipt a cashier yelled across the store the amount is $15.40 to which the manager put his hand up and shhhh'd her. I told him that it happened on the 15th and very rudely he told me that the 15th was friday. He told me that he was only going to refund me $15.40 and I told him that I was charged twice. To which he started yelling "listen listen" you paid one time with the card. I interrupted him and tried to show him how I was charged twice and he ignored me. I went out back and was gone for less than a minute came back and told me that those transaction weren't appearing any where. He told me that I had to take that up with the bank. The workers there have no customer service what so ever. They need to take customer service 101 to learn how to treat customers.

Staples - Poor customer service - Photo 1
Staples - Poor customer service - Photo 2
View 0 more photos
More
Send message
Copy link
Report
0 comments
Add a comment

More Staples reviews & complaints

Staples - Staples sucks! 72
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Staples - Easytech fraud 40
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Staples - service for screen on my iphone 6 plus
Staples - Failure to credit my purchases to my awards a/c 9
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Staples - Awful company to work for 23
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Staples - Employees can share your private information. 38
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Staples - warranty on acer laptop
Staples - employee
Staples - repair rip-off
Staples - cant cancel an order
View all Staples reviews and complaints

  1. Staples Contacts

  2. Staples phone numbers
    +1 (800) 333-3330
    Click up if you have successfully reached Staples by calling +1 (800) 333-3330 phone number 0 0 users reported that they have successfully reached Staples by calling +1 (800) 333-3330 phone number Click down if you have unsuccessfully reached Staples by calling +1 (800) 333-3330 phone number 0 0 users reported that they have UNsuccessfully reached Staples by calling +1 (800) 333-3330 phone number
    United States
    +1 (877) 360-8500
    Click up if you have successfully reached Staples by calling +1 (877) 360-8500 phone number 0 0 users reported that they have successfully reached Staples by calling +1 (877) 360-8500 phone number Click down if you have unsuccessfully reached Staples by calling +1 (877) 360-8500 phone number 0 0 users reported that they have UNsuccessfully reached Staples by calling +1 (877) 360-8500 phone number
    Canada
    +44 121 322 1000
    Click up if you have successfully reached Staples by calling +44 121 322 1000 phone number 0 0 users reported that they have successfully reached Staples by calling +44 121 322 1000 phone number Click down if you have unsuccessfully reached Staples by calling +44 121 322 1000 phone number 0 0 users reported that they have UNsuccessfully reached Staples by calling +44 121 322 1000 phone number
    United Kingdom
    +54 114 136 6666
    Click up if you have successfully reached Staples by calling +54 114 136 6666 phone number 0 0 users reported that they have successfully reached Staples by calling +54 114 136 6666 phone number Click down if you have unsuccessfully reached Staples by calling +54 114 136 6666 phone number 0 0 users reported that they have UNsuccessfully reached Staples by calling +54 114 136 6666 phone number
    Argentina
    +55 113 824 7500
    Click up if you have successfully reached Staples by calling +55 113 824 7500 phone number 0 0 users reported that they have successfully reached Staples by calling +55 113 824 7500 phone number Click down if you have unsuccessfully reached Staples by calling +55 113 824 7500 phone number 0 0 users reported that they have UNsuccessfully reached Staples by calling +55 113 824 7500 phone number
    Brazil
    +376 902 154 086
    Click up if you have successfully reached Staples by calling +376 902 154 086 phone number 0 0 users reported that they have successfully reached Staples by calling +376 902 154 086 phone number Click down if you have unsuccessfully reached Staples by calling +376 902 154 086 phone number 0 0 users reported that they have UNsuccessfully reached Staples by calling +376 902 154 086 phone number
    Andorra
    +43 800 201 473
    Click up if you have successfully reached Staples by calling +43 800 201 473 phone number 0 0 users reported that they have successfully reached Staples by calling +43 800 201 473 phone number Click down if you have unsuccessfully reached Staples by calling +43 800 201 473 phone number 0 0 users reported that they have UNsuccessfully reached Staples by calling +43 800 201 473 phone number
    Austria
    +32 80 081 959
    Click up if you have successfully reached Staples by calling +32 80 081 959 phone number 0 0 users reported that they have successfully reached Staples by calling +32 80 081 959 phone number Click down if you have unsuccessfully reached Staples by calling +32 80 081 959 phone number 0 0 users reported that they have UNsuccessfully reached Staples by calling +32 80 081 959 phone number
    Belgium
    +45 70 130 131
    Click up if you have successfully reached Staples by calling +45 70 130 131 phone number 0 0 users reported that they have successfully reached Staples by calling +45 70 130 131 phone number Click down if you have unsuccessfully reached Staples by calling +45 70 130 131 phone number 0 0 users reported that they have UNsuccessfully reached Staples by calling +45 70 130 131 phone number
    Denmark
    +33 825 334 455
    Click up if you have successfully reached Staples by calling +33 825 334 455 phone number 0 0 users reported that they have successfully reached Staples by calling +33 825 334 455 phone number Click down if you have unsuccessfully reached Staples by calling +33 825 334 455 phone number 0 0 users reported that they have UNsuccessfully reached Staples by calling +33 825 334 455 phone number
    France & Monaco
    +49 800 101 1715
    Click up if you have successfully reached Staples by calling +49 800 101 1715 phone number 0 0 users reported that they have successfully reached Staples by calling +49 800 101 1715 phone number Click down if you have unsuccessfully reached Staples by calling +49 800 101 1715 phone number 0 0 users reported that they have UNsuccessfully reached Staples by calling +49 800 101 1715 phone number
    Germany
    +353 15 530 078
    Click up if you have successfully reached Staples by calling +353 15 530 078 phone number 0 0 users reported that they have successfully reached Staples by calling +353 15 530 078 phone number Click down if you have unsuccessfully reached Staples by calling +353 15 530 078 phone number 0 0 users reported that they have UNsuccessfully reached Staples by calling +353 15 530 078 phone number
    Ireland
    +39 161 880 844
    Click up if you have successfully reached Staples by calling +39 161 880 844 phone number 0 0 users reported that they have successfully reached Staples by calling +39 161 880 844 phone number Click down if you have unsuccessfully reached Staples by calling +39 161 880 844 phone number 0 0 users reported that they have UNsuccessfully reached Staples by calling +39 161 880 844 phone number
    Italy & San Marino
    +352 80 085 139
    Click up if you have successfully reached Staples by calling +352 80 085 139 phone number 0 0 users reported that they have successfully reached Staples by calling +352 80 085 139 phone number Click down if you have unsuccessfully reached Staples by calling +352 80 085 139 phone number 0 0 users reported that they have UNsuccessfully reached Staples by calling +352 80 085 139 phone number
    Luxembourg
    +31 884 545 000
    Click up if you have successfully reached Staples by calling +31 884 545 000 phone number 0 0 users reported that they have successfully reached Staples by calling +31 884 545 000 phone number Click down if you have unsuccessfully reached Staples by calling +31 884 545 000 phone number 0 0 users reported that they have UNsuccessfully reached Staples by calling +31 884 545 000 phone number
    Netherlands
    +47 22 329 500
    Click up if you have successfully reached Staples by calling +47 22 329 500 phone number 0 0 users reported that they have successfully reached Staples by calling +47 22 329 500 phone number Click down if you have unsuccessfully reached Staples by calling +47 22 329 500 phone number 0 0 users reported that they have UNsuccessfully reached Staples by calling +47 22 329 500 phone number
    Norway
    +48 587 815 200
    Click up if you have successfully reached Staples by calling +48 587 815 200 phone number 0 0 users reported that they have successfully reached Staples by calling +48 587 815 200 phone number Click down if you have unsuccessfully reached Staples by calling +48 587 815 200 phone number 0 0 users reported that they have UNsuccessfully reached Staples by calling +48 587 815 200 phone number
    Poland
    +351 707 200 656
    Click up if you have successfully reached Staples by calling +351 707 200 656 phone number 0 0 users reported that they have successfully reached Staples by calling +351 707 200 656 phone number Click down if you have unsuccessfully reached Staples by calling +351 707 200 656 phone number 0 0 users reported that they have UNsuccessfully reached Staples by calling +351 707 200 656 phone number
    Portugal
    +34 902 154 086
    Click up if you have successfully reached Staples by calling +34 902 154 086 phone number 0 0 users reported that they have successfully reached Staples by calling +34 902 154 086 phone number Click down if you have unsuccessfully reached Staples by calling +34 902 154 086 phone number 0 0 users reported that they have UNsuccessfully reached Staples by calling +34 902 154 086 phone number
    Spain
    +46 33 206 550
    Click up if you have successfully reached Staples by calling +46 33 206 550 phone number 0 0 users reported that they have successfully reached Staples by calling +46 33 206 550 phone number Click down if you have unsuccessfully reached Staples by calling +46 33 206 550 phone number 0 0 users reported that they have UNsuccessfully reached Staples by calling +46 33 206 550 phone number
    Sweden
    +31 206 511 111
    Click up if you have successfully reached Staples by calling +31 206 511 111 phone number 0 0 users reported that they have successfully reached Staples by calling +31 206 511 111 phone number Click down if you have unsuccessfully reached Staples by calling +31 206 511 111 phone number 0 0 users reported that they have UNsuccessfully reached Staples by calling +31 206 511 111 phone number
    Netherlands and Rest Of Europe
    +86 800 820 8056
    Click up if you have successfully reached Staples by calling +86 800 820 8056 phone number 0 0 users reported that they have successfully reached Staples by calling +86 800 820 8056 phone number Click down if you have unsuccessfully reached Staples by calling +86 800 820 8056 phone number 0 0 users reported that they have UNsuccessfully reached Staples by calling +86 800 820 8056 phone number
    China
    +886 412 8288
    Click up if you have successfully reached Staples by calling +886 412 8288 phone number 0 0 users reported that they have successfully reached Staples by calling +886 412 8288 phone number Click down if you have unsuccessfully reached Staples by calling +886 412 8288 phone number 0 0 users reported that they have UNsuccessfully reached Staples by calling +886 412 8288 phone number
    Taiwan
    +1 (508) 253-5000
    Click up if you have successfully reached Staples by calling +1 (508) 253-5000 phone number 0 0 users reported that they have successfully reached Staples by calling +1 (508) 253-5000 phone number Click down if you have unsuccessfully reached Staples by calling +1 (508) 253-5000 phone number 0 0 users reported that they have UNsuccessfully reached Staples by calling +1 (508) 253-5000 phone number
    +1 (850) 232-3341
    Click up if you have successfully reached Staples by calling +1 (850) 232-3341 phone number 0 0 users reported that they have successfully reached Staples by calling +1 (850) 232-3341 phone number Click down if you have unsuccessfully reached Staples by calling +1 (850) 232-3341 phone number 0 0 users reported that they have UNsuccessfully reached Staples by calling +1 (850) 232-3341 phone number
    +1 (508) 253-2240
    Click up if you have successfully reached Staples by calling +1 (508) 253-2240 phone number 0 0 users reported that they have successfully reached Staples by calling +1 (508) 253-2240 phone number Click down if you have unsuccessfully reached Staples by calling +1 (508) 253-2240 phone number 0 0 users reported that they have UNsuccessfully reached Staples by calling +1 (508) 253-2240 phone number
    More phone numbers
  3. Staples emails
  4. Staples address
    500 Staples Dr., Framingham, Massachusetts, 01702, United States
  5. Staples social media
  6. Janet
    Checked and verified by Janet This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Jul 21, 2026
  7. View all Staples contacts
Staples Category
Staples is ranked 5 among 73 companies in the Computers, Phones and IT category
#03 Telstra Telstra #04 BT Group BT Group #05 Staples Staples #06 Corel Corel #07 Skylum Software Skylum Software

Most discussed Staples complaints

Service
1
(opinions to this review)
 Amazon return
1
(opinions to this review)
Staples Alternatives
O-KAM 8 reviews Access Development 2 reviews Ring 21 reviews MAINGEAR 1 review Altex.com 2 reviews