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Spirit Airlines

Spirit Airlines review: Extremely poor customer service

M
Author of the review
6:06 pm EST
Verified customer The reviewer confirmed their account using Google. Learn more
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This review was chosen algorithmically as the most valued customer feedback.

I tried to book a reservation because I had a $258.67 reservation credit from a previously cancelled flight. Website maintained that my original reservation and current reservation names didn't match. Waited over an hour to talk to CS. The guy couldn't explain the reason for the problem and told me to go to Chat because he couldn't help me. Chat (AI bot) told me to call CS. Another wait to talk to someone who finally was able to straighten it out. Frustrating interaction. Spirit needs help.

Recommendation: Stay away unless you're sure there won't be any issues that require customer service help.

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  3. Spirit Airlines emails
  4. Spirit Airlines address
    2800 Executive Way, Miramar, Florida, 33025, United States
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  6. Stan
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    Jan 20, 2026
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Spirit Airlines Category
Spirit Airlines is ranked 26 among 195 companies in the Airlines and Air Travel category
#24 Cathay Pacific Airways Cathay Pacific Airways #25 Avianca / Aerovías del Continente Americano S.A. Avianca Avianca / Aerovías del Continente Americano S.A. Avianca #26 Spirit Airlines Spirit Airlines #27 Viva Aerobus Viva Aerobus #28 Jetstar Airways Jetstar Airways

Most discussed Spirit Airlines complaints

bogus bait & switch practices!
1
(opinions to this review)
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