Speedway review: Rude manager

I visited the store situated at 630 Joliet St, Dyer, IN 46311, on 12/3/23 at 11:25 AM. The attendant on duty was named "Lis." I approached them to discuss an ongoing issue with the store consistently running out of stock of Skoal X-tra Wintergreen Longcut. I had previously contacted both the manager and corporate about this matter, but no resolution had been achieved.

During our conversation, the manager, who declined to provide her name in an apparent attempt to discourage any formal complaint, interjected and claimed there was nothing she could do. When I persisted, she reluctantly admitted that the person in charge of inventory levels was off for the day and she would need to send a text for assistance. However, she expressed dissatisfaction with my tone and remarked, "I don't like the attitude that you are directing toward my employee."

With 35 years of experience in customer-facing roles, I was taken aback by how quickly and disdainfully this individual turned on a customer. I suggested that if she found it challenging to handle a simple complaint, she might consider a position that does not involve direct customer interaction. Deciding to leave, she dismissively waved her hand and said, "b-bye," clearly conveying a lack of value for my business and a disinterest in future interactions.

This approach is a definite way to drive away customers. I have no intention of returning to that store until this individual is no longer in a position of authority.