The complaint has been investigated and
resolved to the customer's satisfactionResolved Speedpost / Singapore Post — parcel stuck at processing facility for 17 days
resolved to the customer's satisfaction
Dear Customer Service,
I am expecting the parcel with the tracking number: CO983766503RO. The parcel was sent from Romania to Singapore on the 17th of February and reached Singapore on the 9th of March - according to your own tracking records.
Today is the 26th of March, that is 17 days later and the parcel hasn't been yet delivered to me nor I received a formal notification regarding collecting the parcel.
I called several times the customers services located in India and each time I was told to wait another 2-3 more working days while they would solve the problem. In the meantime, I received emails documenting my complain and requesting absurdly to declare the contains of the package as well as to send a picture of the parcel I haven't received (!!!) . I am wondering if they understand that I am the recipient and NOT the parcel sender . A phone call with my family however, reveled that the package content doesn't not contain electronics nor liquids - as prohibited items - to justify this huge delay and failure of service .
My question is what explanation you have for this absolute miserable service and customer care for which people pay a lot of money ?!
The complaint has been investigated and resolved to the customer's satisfaction.