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Spectrum.com reviews first appeared on Complaints Board on Aug 10, 2006. The latest review cable tv / spectrum time warner cable was posted on Aug 1, 2021. The latest complaint transfer of service & billing was resolved on Jun 23, 2017. Spectrum.com has an average consumer rating of 3 stars from 552 reviews. Spectrum.com has resolved 215 complaints.

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Spectrum.com Complaints & Reviews, Page 18

The complaint has been investigated and
resolved to the customer's satisfaction
Resolved
Time Warner Cablecredit balance not paid

I cancelled my internet with Time Warner and returned my motem to their store around of 3/20/2010. The attendant said I would receive a check in the mail for the credit balance in and did not have to do anything further. However, it is now 6/28/10 (about 14weeks) and I have not received the check for the money owed to me. I called Time Warner and the customer service rep told me that it takes 4 to 6 weeks to receive reimbursements owed. I asked her if my check "fell though the cracks, " and she said yes. Instead of issuing the check immediately she said she could only submit a request for my check to be issued, and that "I should receive the check in about 4 to 6 weeks." Great... at this rate maybe I will receive it by March 2011.

If we are charged fees for paying late shouldn't it be allowed for the customer to charge interest on money owed to us if it was not paid back on time?

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    • Hi
      hire Dec 10, 2012

      I am also waiting for my check since almost 3 months. When I cancelled my account, I asked about posting the check, she told me that I should receive it between 4-6 weeks. I called around after 8 weeks to follow-up, I was told that the credit balance has been approved 1 month after the cancellation date, and that the check should be printed between 4-6 weeks.

      I think after 4-6 weeks when check gets printed, it will take another 4-6 weeks to put it into envelop, and then another 4-6 weeks to buy a stamp, then another 4-6 weeks to put it into usps mailbox.

      I think shocked about their business practice in developed country like America, but their practice of head-spinning tactic is not even prevalent in third world country. I think no government offices in this great country of America really cares its citizens, which is proved by the number of ways business giants are openly engaged in head-spinning business tactics to cheat innocent citizens in whatever ways it is possible for them. God bless this country.

      0 Votes
    • Na
      NACB Jul 09, 2012
      This comment was posted by
      a verified customer
      Verified customer

      I have the same issue. Except it has now been 8 months and they have "sent" the check 6 times according to them. Funny that the letters with my credit balance make it to my address with no issue but the check never seems to come. I am at the point of an AG complaint seeing as I feel like I am being lied to over and over again, there is no way the check has been sent. They have no problem taking the payment and charging interest for late they should have to pay interest on top of the $94 they owe me!

      0 Votes
    • Da
      dabehan Mar 17, 2011

      Its March 2011 now! Did you receive your refund?

      0 Votes
    • Ma
      MaryforArbonne Jun 29, 2010

      Honey, I waited 6 months for them to send a $4.00 check! They are the f*&^ing worst! Time Warner is nothing but a bunch of thieves!

      0 Votes

    The complaint has been investigated and
    resolved to the customer's satisfaction
    Resolved
    Time Warner Cablerefund

    I changed from Time Warner Cable to satellite service. Why is Time Warner so slow in getting a refund out. I have talked with some very nice and helpful people but over 2 months later and still no refund. Plus I called to cancel service and had to return the cable box to the local (Ohio) office. Service was not cancelled until I walked the box in and handed it to the people. They were supposed to come and take the wires off the house - that hasn't happened either.

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      • Tu
        turner,l Dec 01, 2012

        Waiting for money back after: a) cancelling service and returning the box & remote on the day I cancelled; b) calling when payment was extracted from my account - having been assured the payment would be cancelled; c) several calls...to customer service where every time I've been told something different!

        0 Votes

      The complaint has been investigated and
      resolved to the customer's satisfaction
      Resolved
      Charter communicationscable internet service

      Charter is THE WORST internet provider I have ever had the displeasure of doing business with. My husband and I use the internet for a variety of purposes, so we need a good internet connection. We had Charter's 8mb package, but it wasn't cutting it. We upgraded to 16mb. Unfortunately, we're only getting 2mb. This has been going on for months. I have called numerous times, had two techs come out, have been made promise after promise after promise, and still no resolution. I couldn't tell you how many hours I've spent on hold. OR how frustrated it has been to always get a call center over in India where English wasn't their first language, and they have NO CLUE what I'm saying. Supposedly they are getting someone out here tomorrow, but I was already promised a supervisor tech to come today who never showed up. I was also promised a call from dispatch today that never came. I called a third time JUST TODAY to get something scheduled for tomorrow. This has disrupted my life in so many ways, as a great deal of business I do is over this internet connection. I cannot so much as even load a graphics intensive website or watch short video clips without the internet connection bombing out. Unfortunately for me, Charter has some sort of deal with the Air Force base, and I cannot go elsewhere for service. However, if I can discourage just one person from dealing with Charter I will have felt like all my suffering wasn't for nothing. So please, SEEK SERVICE ELSEWHERE! Charter is the absolute WORST INTERNET PROVIDER EVER.

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        The complaint has been investigated and
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        Resolved
        Charter communicationstrespassing/lie

        Found charter trying to run a cable across our property to connect to
        the strip mall next store. They did not ask permission. They said that
        they could not ask permission because it was an emergency ( phone service gone
        and no 911 calls could be made), so they said they put in the temp line at 2:00 AM.
        Since I lived right by charter's building, i went over and asked to see the work order
        for the 2:00 am service call and no such service call was made. I talked to a supervisor
        and he finally admitted that they had known about the problem in the neighbors
        phone the day before at 4:00 PM! It was not an emergency that had to be fixed at 2:00 AM.

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          Charter communicationsfraud

          I recently started working from a home office doing web development and software engineering. I was unable to access my computer on port 80, so after much trial and error, removing my router, and plugging my computer directly into the modem, and using a packet sniffer to see what packets were coming through, I found that no packets were making it to my network if they were inbound on port 80.

          So I called Customer Service. They said the modem wasn't blocking any ports. In fact, five or more Customer Service agents including a manager ALL insisted that Charter doesn't block any ports anywhere. They also refused to transfer me to anyone who knew what telnet was, or had the ability to run a simple test to help me debug the problem (if indeed they were not blocking port 80). The best they could do was send a cable technician to my house. I agreed.

          The cable technician called the technical support person he talks to about network issues, and immediately the response was: "Yes, we block port 80 inbound on residential service lines".

          LET IT BE KNOWN! Charter Customer service will sit and lie to you all day long, and say they don't block port 80 - they do.

          Limiting bandwidth on port 80 is acceptable. Blocking it all together is not okay. Blocking it and lying to their customers about it is shameful and false advertising. Dear Charter: You suck.

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            • Sh
              Shakira Miller Oct 14, 2008
              This comment was posted by
              a verified customer
              Verified customer

              I recieved a charter communications bill in the mail, called the number and found out that I owed 137.79 on a bill. I am not paying the bill. Someone at 6300 Olive has stolen my Identity, also in the past. I had to file numerous police reports on this person at this address for fraud! I've never resided at this address. I'ved always lived at 1815 N Hanley. Thank You.

              0 Votes

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            Time Warner Cable — wrongful billing cycle

            Time Warner billing is wrongfully implying a billing cycle, forcing customers (who pay their bill cable on...

            The complaint has been investigated and
            resolved to the customer's satisfaction
            Resolved
            Time Warner Cable — false promotion

            Their promotion was to switch to Time Warner and receive $200.00 visa gift card. Switched on March 22, 2010...

            Time Warner Cablebroke my sprinkler system in 2 places

            Recently I switch my internet provider to TWC seeing the low offer $29.99 for Fast Road Runner. With thought I will save $5 or $10 a month, I have ran to a really big issues. First, on installation, their contractor just broke my drywall in 2 places for nothing, eventhough I already told him my house is prewired. I kick him out of my house after seeing he wacking a 2nd hole. They sent a patch up guy a week later to patch these holes.. then 2 week later, there came a cable burying crew. This time again they broke my sprinkler system in 2 places.. After all the phone call and damage claim filed, I got a schedule for a repair crew to come out to fix the damage.. I wait the whole Saturday and no one come up at my door. I called the customer service and their rep only said the damage department doesn't work on weekend and there is no way to contact them. Come Monday, I cal their damage department rep and she didn't answer the phone or return my message.I call customer service and they keeping hangup on me.

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              • Vc
                vceh Jul 22, 2010
                This comment was posted by
                a verified customer
                Verified customer

                Report them to the Better Business Bureau. They will solve your problem in no time!

                0 Votes

              Charter communicationsrip off

              Charter Communications offers bundle packages to save you money or maybe just to rip you off. I have an HD box and it will not work. Every time you change a channel it takes 45-90 seconds to actual change to the new channel. The set freezes, I have had service to my home twice and spoke to customer service reps on the phone. Have been told repeatedly it is a "signal switch issue that causes HD box to freeze up, we are aware of problem in your area but don"t know what to do with it".

              The last serviceman in my home disconnected the HD box & connected cable directly to the TV. I have been told I have to keep box untill end of contract even though it does not work. If I return it I will be charged a penalty fine and cost of service will go up. I have asked for a supervisor to call me and have heard from no one!!

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                • Li
                  linda wandling Apr 30, 2011

                  my experience has been the same very poor customer service the tech never did come out. dont know if my tv is on the blink by the way its a new one my dvd plays fine the cable box its an hd takes a long time to change channels and my picture turns pink and no sound sometimes
                  i cant get help from charter. they cut me off the other day after calling customer service and having my billing date changed then she said she would extend me!!! im going to fig out something else i cant pay these different changes and charges and no help from the company!!!

                  0 Votes
                • Mr
                  Mr.Toy Sep 26, 2010
                  This comment was posted by
                  a verified customer
                  Verified customer

                  No cable or satellite provider is perfect. all receivers were designed by humans and it is our nature to be imperfect. This imperfection extends to anything the human mind is applied to - nothing works perfectly. That's like calling Physics an exact science, when in fact, its only a way to "predict" how things work. Unfortunately for us end-users, we have to do out best in choosing the best product out there, knowing that its highly likely that problems will occur with the product. We all learn from these experiences. I learned that Charter isn't the greatest provider, but still, I continue to use their services.

                  One thing to keep in mind, is that, at the end of the contract, a Charter representative will call you, trying to sell you a "package deal", when in fact, they're just trying to set up/renew another multi-year contract to keep their business with you. If, at the end of the contract, you are unhappy, switch to another provider, or continue month-to-month with Charter. Its our choice, our decision as consumers.

                  I've dealt with Charter, but only when they call me and try to sell me something I don't need. When I try to call them, nobody picks up. Even the online support sucks. Next time I need to deal with them, I might just record my own diligent actions to show that nobody there picks up the phone or is on the other end of the internet chat, then post it all over youtube. You can't contact them but they can contact you...that isn't how it's supposing to work Charter.

                  0 Votes
                • Ju
                  Julade Sep 22, 2010
                  This comment was posted by
                  a verified customer
                  Verified customer

                  Don't waste your time with this company they will rip you off! i was told upon signing up that my bill would be "no more than 120 a month" which is the only reason i signed up. ha ha . i got my first bill 150 next bill 160 and now i am up to nearly 170! i have called them numerous times and they just try to talk circles around you. it just seems like they want to get you signed up and then charge you whatever they want and good luck getting someone you can understand on the phone.

                  0 Votes

                Charter CableWorst customer service

                We are very patient people. We understand that nothing is perfect and that people are human. That was before we became a Charter customer.

                We have had Charter service (or should I say lack of service) for 3 years. We pay nearly 150.00 per month for this lack of service. Our cable internet is down about 60% of the time. Each time we call we talk to a different customer service tech and are told the same thing over and over..."unplug the modem", "reset the modem" "is the cable tight" We explain that it is an ongoing problem they get snippy and go back to their "unplug the modem" speech... We have had a tech to our home several times. They scratch their heads and say it must be a problem outside. (we did have one tech that said we probably didn't pay our bill and maybe it was turned off, we promptly ejected him from our house...)

                To Date, we have not been contacted by Charter in response to our request for an "outside" technician. We have no one to talk to other than the "read out of a book techs...)

                I guess its time to move to DSL and a Satellite dish.

                If you have a choice, don't waste your time with Charter cable. Its not worth the frustration!

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                  • Ed
                    eddiesky Jul 24, 2010

                    if you want, you may file your complaint to [email protected], i found this in ceo.lacounty.gov website which they are monitoring their service.

                    0 Votes
                  • Do
                    Don the man Feb 15, 2010

                    We canceled our Charter cable, and we paid our bill with auto pay. After we canceled they took and extra payment out of our account. That was Oct 7th 2017, and we still havn't gotten out money back. I called 3 times and everytime I called they said it would be processed. In Jan I started stopping at their office, I've been there 3 times, and I'm always told it will be another 3 weeks.
                    If I took this amount of money from anyone I would get arrested, Why is it ok for a company to take money from my account ?
                    If I am late with a payment I'm charged.
                    I think they should be held to the same standards that they hold their customers too.

                    0 Votes
                  • Ed
                    edc Dec 06, 2008

                    We and several of my neighbors have been without cable or Internet services since about 10 am this morning. We did not call at first since our neighbor said that she had reported. When we got back from running errands at around 4pm the cable service was still down. Our neighbor said she had reported the situation at least 5 times and the last time she was advised that the problem would be corrected within 2 hours. When the issue had not been resolved by 7 pm my wife called Charter. After selecting several options she finally managed to contact a real person. To my wife's dismay the Charter representative said that they had had no service failure reports in our area today and that they could schedule someone to come out sometime on Tuesday. She asked to speak with a Supervisor and this person informed us that unless they receive calls from several different customers in our area reporting problems that they would not respond on a more timely basis. I guess they assume that the first couple of complaints are either prank calls or liars? My wife attempted to explain to the Charter person that the cable problem did not appear to be isolated to just our residence, but I can only assume we were not explaining the facts clear enough, or that we were just getting pat answers? We were finally told that someone would come around tomorrow.I then called myself and after a myriad of options I was connected with a person. It would appear that Charter does not want to make it easy for one to complain about service failures? I explained to the best of my ability our issues. I was basically given the same excuses. Charter must do one excellent job training their folks in being consistent. To add insult to injury we were asked if we wished to subscribe to their telephone services. I then probably lost some of my Southern demeanor and any charm I might have ever possessed. Well.. while I have been typing the cable began working. Is there any way to introduce other realistic options so that good old competition could possibly bring back old fashioned customer service?

                    0 Votes

                  Time Warner CableI have to send the modem back and pay additional shipping charges

                  I recently ordered internet service at my home. TWC internet site indicates that 1. order free modem, 2. call for installation. What they don't tell you after you have placed your order, is that you will pay for shipping and handling of the modem, which can be supplied free of charge by TWC. They are in a deceptive marketing partnership with motorola to sell modems. The installation person shows up and asks why i did this... I showed him the instructions from TWC web sit. Now I have to send the modem back and pay additional shipping charges.

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                    CharterBill was 10 dollars higher than quoted

                    Today was one of the many times I had to call Charter cable for many many problems.This even was due to a bill that was 10 dollars higher than quoted. The representative was not trained on how to view the billing and continued to speak over me. When requesting a supervisor I was placed on hold for several minutes and when the representative finally got back on the line she stated that her supervisor would not take the call and she was working to locate another. Annoyed at this point she placed me on hold again were a supposed supervisor got on the line said she was in repair and did not handle billing that I had followed the prompts to the wrong place in a very condescending voice then without a response from me muted the call with a quick i will transfer you to billing. She never even stated her name or introduced herself. That was 7 minutes ago and am still sitting on a muted line listening to dead air.

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                      The complaint has been investigated and
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                      Resolved
                      Charter CableBad Cable Service and Scamp

                      DO NOT USE CHARTER COMMUNICATIONS SERVICE- BAD SERVICE AND SCAMPED FOR MONTH
                      MY CABLE TV WAS HAVING TROUBLE SINCE 03-13-10 AND I REPORTED TO CHARTER CABLE AND THE TECH CAME AND TOLD ME THAT THE OVERHEAD POLE SPLITER WAS FLOODED DUE TO HEAVY RAIN, THE NEXT COMING MONTH I WAS CHARGED FOR THE FULL AMOUNT OF MY MONTHLY SERVICE WITH EXTRA SERVICE TECH FEES TOTAL OF 110.14. WELL BUT MY SERVICE STILL NOT FIX YET, I AM OUT OF SERVICE TILL TODAY 05-10-10 AND I RECEIVED ANOTHER STATEMENT IN APRIL AND MAY, THIS MONTH.
                      QUESTIONS, IS IT FAIR BEEN CHARGED FOR HAVING NO SERVICE FOR 2 MONTH AND BEEN CHARGED EXTRA FOR NOTHING, BEEN TRYING TO CALLED FOR HOURS AND NO ONES ABLE TO HELP. WENT TO ONLINED SERVICE LIVE QUESTION BUT WAS CUT OFF AND NOT BEEN ABLE TO RESOLVED. THIS CABLE SERVICE IS JUST SO POORLY IN SERVICE, RUDE AND NOT EFFICIENT IN ANY OTHER WAY. NOT RECOMENDED AND I WILL TERMINATE THIS PRETTY SOON.
                      CONSUMER BE AWARE OF CHARTER CABLE/ CHARTER COMMUNICATIONS

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                        Charter communications — bad service

                        Charter communications. What a joke here in Medford Oregon. The infrastructure is in such bad condition that...

                        The complaint has been investigated and
                        resolved to the customer's satisfaction
                        Resolved
                        Charter communicationswon't return refund

                        I closed my account on January 28, 2010 and returned my equipment for which I received a receipt and was told that I would receive a refund check within 4-6 weeks. When I didn't receive it in March I called and talked to a CS rep who said the equipment was not returned. I told her that it had been returned and she ordered that a check be cut within 4-6 weeks. On April 29 I called because I haven't received a check and I was told that the equipment has not been returned yet. I told them that I returned the equipment in January and that I have a receipt for it. They needed me to fax them a copy of the receipt (which they should have for goodness sake) and now I am told that I should have a check within 4-6 weeks. It takes 6 months to process a refund check???

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                          Resolved
                          Charter Cablerebate

                          On March 30 2010 I purchased a charter bundle of internet, tv & telephone service it came with promotional of $50 for each item, total of $150 I didn't print the rebate coupons off at that time because you had to set up a service date to progress to that point I was called the next day by charter representative to set up a installation date to which I did, I cannot print the rebates off the internet now with out going through the process of placing a new order, I have called charter communications multi times and forwarded to several departments and finally to broadbandoffers.com which charter says they are the responsible party to remedy my problem I have called broadband to which they direct me to broadbandoffer.com-support I went their and could find no remedy to my problem, so I called charter again and was given the same run around then directed back to broadband. All I want is my rebate forms not blood.

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                            Charter communicationsworst service ever

                            I have had it with Charter Communications ! Their cable TV service is very poor. Charter cable TV service has many problems.

                            Charter TV cable has always tiled from the first time they went to digital. Tiling is when your picture goes away and comes back in little squares. Sometomes the picture just snaps off to a blank screen losing audio and video. I have called Charter at least 40 times to tell them of their poor service. Each time they make a service tech come to my house and play with the wiring, then say I can't find anything wrong inside your house. Then they also say I can't find anything wrong outside your house. So I ask then "why is it always tiling with picture cut offs "? They say I don't know why. Around and around we go for 3 years this has been the story with Charter. They can't fix anything when it comes to the poor cable TV service. And Charter's attitude is very poor also towards customers that complain.

                            So I did some research and contacted many people in the cable business and also service techs that run lines and also a few cable television networks. I told them of the problems I am having with Charter TV service.

                            And it comes down to the old coaxial cable lines that Charter is using.

                            See, Charter is a latecomer into the cable tv business. Most of the areas they are in were serviced by an earlier cable company that has been taken over by Charter either by ( Government deregulation) or the other cable company was bought out by Charter. In my case Charter bought out the other company who had their coaxial cable lines strung in 1986. And Charter has never replaced the lines and it is year 2010 so the lines are 24 years old. Many of the technical people I have spoken to tell me it is that exact problem that is causing much of theCharter TV service issues. Old cable lines.

                            Compaired to other services like AT&T U-Verse cable TV and Verizon Fios cable TV they string all new optical lines and will not reuse the old coaxial cable lines. So it comes down to money, Charter is not willing to restring new optical lines especially in the rural areas where the population is less. Yet, Charter asks a good price for their service but puts economics ahead of customer service and product reliability.

                            If you have Charter and experience this type of cable TV problem you can call them all you want and they will say the problem is in your house and will set up an appointment with a service tech. "NOW you know better and NOW you know the truth about Charter".!!! Charter is using old coaxial cable lines and the lines are degrading.

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                              Time Warner Cablebilling issues

                              Here's a fun one which a few people MIGHT have experienced from the rip off company known as Time Warner Cable.

                              I lived in WA state for awhile and decided to move with my partner to Cleveland, OH. A friend of ours let us rent the upstairs for a reasonable fee (and we trust them too). So the week before I decided to leave there, I wanted to get the utilities (TV/Internet) set up, so I ran across the dreaded Time Warner and found the 2 year price lock to be a decent deal (it was priced at $89.90).
                              So since I didn't have a credit card at the time, I asked my parents if it was okay if they paid for the setup and they agreed. The purchase from hell soon began starting 2/20/2010.

                              1) The first error was on my part as I gave the wrong address, so they had to reschedule (no big deal). I was due to arrive at my new place on 3/1/2010, so we rescheduled for 3/3/2010. As funny as it is, the technician did NOT have anything nice to say about TWC, AT ALL, but continued to install (lucky us...I guess).

                              2) The channels that I get...guess what, are almost ALL DUPLICATED on other channels! So for instance, the ones I get on one channel, I guarantee you I can find the SAME CHANNEL, just numbered differently! And to top it off, I'm not talking about the HD channels (because I don't HAVE HD).

                              3) As I will note below, there are a couple of 'hidden fees' that they don't tell you about, especially when you get your first bill!

                              4) I get my first bill...for the amount of $204.28. What does it entail? The following (this is on the BACK of my bill):

                              BEGINNING BALANCE: $0.00
                              PARTIAL MONTH CHARGES: $92.89

                              NON-RECURRING CHARGES: (The dates are all for 03/03)
                              * HIGH SPEED DATA INSTALL: $0.00
                              * VIDEO INSTALLATION: $9.95 <<< HIDDEN FEE ALERT
                              * HSD SOFTWARE SETUP/EDUCATION: $0.00
                              * DATA INSTALL NEW OUTLET: $0.00
                              * DATA ALL EQUIPMENT INSTALL (CONVERTER/MODEM ROUTER/OTHER): $0.00
                              NON-RECURRING CHARGES TOTAL: $9.95

                              CURRENT MONTHLY CHARGES: (The dates are all for 04/03 - 05/02)
                              * DIGITAL CONVERTER: $7.70
                              * DIGITAL REMOTE CONTROL: $0.29 <<< Seriously, 29 cents for the use of a remote control???
                              * DIGITAL DOUBLE BUNDLE: $84.90
                              Bundle Includes: Basic Service, Standard Service, Variety Pack, Music Choice, On Screen Guide, etc...
                              CURRENT MONTHLY TOTAL: $92.89

                              FRANCHISE FEE: $7.18 <<< HIDDEN FEE ALERT!!!
                              SALES TAX: $1.30 <<< How do they calculate their sales taxes????
                              FCC REGULATORY FEE: $0.07
                              TAXES & FEES: $8.55

                              AMOUNT DUE: $204.28


                              So the way *I* see it, my bill should look more along the lines of:

                              BEGINNING BALANCE: $0.00
                              PARTIAL MONTH CHARGES: $92.89
                              PAYMENT: $89.90
                              (which sets it at $2.99)

                              NON-RECURRING CHARGES: (The dates are all for 03/03)
                              * HIGH SPEED DATA INSTALL: $0.00
                              * VIDEO INSTALLATION: $9.95 <<< For the sake, I will add it in anyway for this bill
                              * HSD SOFTWARE SETUP/EDUCATION: $0.00
                              * DATA INSTALL NEW OUTLET: $0.00
                              * DATA ALL EQUIPMENT INSTALL (CONVERTER/MODEM ROUTER/OTHER): $0.00
                              NON-RECURRING CHARGES TOTAL: $9.95

                              CURRENT MONTHLY CHARGES: (The dates are all for 04/03 - 05/02)
                              * DIGITAL CONVERTER: $7.70
                              * DIGITAL REMOTE CONTROL: $0.29 <<< Again, gag me
                              * DIGITAL DOUBLE BUNDLE: $84.90
                              Bundle Includes: Basic Service, Standard Service, Variety Pack, Music Choice, On Screen Guide, etc...
                              CURRENT MONTHLY TOTAL: $92.89

                              FRANCHISE FEE: $7.18 <<< See DIGITAL REMOTE CONTROL FEE
                              SALES TAX: $1.30 <<< Can't calculate this since I don't know HOW they get this.
                              FCC REGULATORY FEE: $0.07
                              TAXES & FEES: $8.55

                              AMOUNT DUE: $104.43

                              Oh, and before I end this, mind you I talked to a rep, they said to get a copy of the bank statement with that charge and take it into a payment center. I did that (04/09/2010) and the lady there was nice, but she said I need the Transaction Reference Number since there was NO record of that payment being made in the system...odd.

                              If this keeps up, I will be writing TWC and if they attempt to shut off my services for non-payment of services, especially after going through all this, they won't like what follows next (can we say, lawyer?)

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                                Time Warner Cable / Offeriwrerebate fraud

                                I signed up for time warners road runner internet package. At that time, they offerred a "free with rebate" wireless router. The router cost $50, what they neglect to mention in any of the literature, or when you sign up on the phone is that they do not handle any of the rebate information, it is all handled by a seperate company called offerwire. The router arrives without any forms to submit the rebate. I called Time Warner several times, and they were unaware of any rebate that was offerred, and could offer zero support. My third time calling Time Warner got me to an operator who told me that wasn't their issue, I would need to call offerwire, the company they had unknown to me, handed me off to after signing me up for internet service.

                                Offerwire has thousands of forms, specific to provider, model number of the router, and the promotion period during which you signed up for the service. I called them directly, and setup an account and asked to have the correct form sent to me. I had to wait 2 months to receive the required Time Warner bill documentation needed to submit the rebate forms, by this time, One of the rebates had actually expired, and I was no longer able to 'take advantage of'. I sent in my proof of purchase, 2 Time warner bills, and the form they had sent to me. Months went by without any word. When I contacted them, they said that I had sent in the wrong form, I sent in another form and duplicates of my information, months again passed, and no word. I contacted them again, and they said my proof of purchase and of service had not been included (it had). I sent my forms for the third and final time, at this point, I have been hearing that my card is in the mail, but over a month has passed, and it has yet to be received. The company is based out of the carribean, so my legal recourse is limited at best. Shame on Time Warner cable for cheating thier customers like this!

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                                  Time Warner Cablepoor service

                                  Worst service ever. Never quite functional. Pay for on demand, it never works. Box constantly fails. 4 years and 6 boxes - hard when you have a full time job. $150 per month for this crap service which is a monopoly. If you can do anything about Time Warner Cable NYC please help. They do nothing to help you, rudest customer service imaginable, worst service imaginable. Basically a theft job. Can someone start a class action lawsuit?

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                                    • Gr
                                      Greg O Mar 13, 2013
                                      This comment was posted by
                                      a verified customer
                                      Verified customer

                                      Lived in Charlotte, NC. for 18 years and had Time Warner for 14 of those years. Just purchased a new home and wanted to establish service at my new address. All three services. After over 60 min. on the phone which included being put on hold four times. I thought I just about done when the rep ran my credit report and tells me I have to place a$50 deposit bc of my credit. Now I just purchased a new home and have never been late on any bill and that includes TWC. Tha twas the end on that.


                                      Thank you
                                      Greg

                                      0 Votes
                                    • Lk
                                      lk.wms. Jun 22, 2011
                                      This comment was posted by
                                      a verified customer
                                      Verified customer

                                      Service is poor and when products fail they give incomplete information which is corrected by another technician after you have wasted a lot of time and money with them (I used prepaid cell phone to talk to them because modem shut down multiple times today, cutting off my internet and phone service.) I was told on more than one occasion to unplug the modem to correct the problem. Finally a techie told me that unplugging a problem modem will not solve the problem - and then I was cut off mid service call - why I don't know. Another call and then another techie told me that I could swap out the modem. Dealing with TWC is never simple or pleasant, but they have their people and their website 'say' that they want to make the customer happy or something to that effect. Good service would do it for me.

                                      0 Votes
                                    • Pu
                                      purdybme May 11, 2011
                                      This comment was posted by
                                      a verified customer
                                      Verified customer

                                      I am very dissapointed with Time Warner Cable service. I just received a "smoke and mirror" show from Sales saying "yes" they can do this and do that and can have everything hooked up as good as my Direct TV setup. If you have a "all-in-one" remote control, don't expect Time Warner to re-program it for you to their main console. You will receive a runaround from the technicians when they arrive, "I don't know how to do that. Take that up with the sales guy you spoke to". Time Warner will do anything to get you in the door and leave you hanging with services promised by sales that don't get resolved. Stay with Dish Network or Direct TV.

                                      0 Votes
                                    • Di
                                      disgruntled for good reason Feb 23, 2011

                                      From its misleading, deceptive advertising and unscrupulous sales reps to poorly maintained equipment and cabling - you will only be more disappointed by their jaw-droppingly horrific customer service. Buyer beware. If you have no choice but to utilize TWC, READ ALL proverbial SMALL PRINT CAREFULLY - and then, DOCUMENT, DOCUMENT, DOCUMENT! Do not trust TWC with auto pay, as you can expect even a contract invoice to fluctuate wildly. Make sure you have limitless phone minutes, as you will need them when attempting to secure tech support or correct your invoice. Oh, and one more thing, do not bother reading the BBB report... What a surprise - it is biased.

                                      0 Votes
                                    • Ab
                                      abarr75 Oct 23, 2009

                                      I moved into a new place in June and had to get Time Warner Cable. I had Direct TV for 5 years and loved it when I started with Time Warner it was all right they did a nice job running the cable lines and hooking everything up. The main problem is Time Warner claims to have more HD Channels then Direct TV and that is a flat out LIE. Time Warner's DVR is a piece of sh*%, and the HD service is a bigger piece of sh&%. All the HD channels look to have a very bad video compression on them and when there is any quick camera moves you can see all the digital compression blocks. When I had Direct TV never once did I have any of the video compression issues. Also on the DVR box it freezes all the time when trying to switch channels, going through a DVR list, VOD, just basically any time you use it freezes. Also I constantly get digital hits in the audio, digital freezes when watching any channels, and less HD channels.
                                      Flat out TIME WARNER CABLE IS THE COMPLETE WORST CABLE COMPANY I HAVE EVER HAD.

                                      Aaron

                                      0 Votes
                                    • Mi
                                      Michelle Derus May 29, 2008
                                      This comment was posted by
                                      a verified customer
                                      Verified customer

                                      Time Warner is a joke! We have gone through 6 cable boxes in 2 months and evertime we use the internet our phone service is lost! We have had 6 techs here all say the last person used the wrong wire, connection software etc! I don't think anyone knows what they are doing. I have service less time than not. But try not paying your paying bill and they seem to move real quick at disconnecting service. DO NOT USE TIME WARNER if you want your phone or cable to work on a consistent basis or if you don't mind paying for service youo do not get.

                                      0 Votes
                                    • Ro
                                      Robert Scott Aug 01, 2007
                                      This comment was posted by
                                      a verified customer
                                      Verified customer

                                      Leaving cable service out for 3 days. Sent one man out late in the day on the 2nd day and then he says he cannot fix the problem, someone else has to come out. Call Time Warner again and am told they maybe out to fix problem between 8am & 8pm. I ask if working until 8pm why not someone out tonight to fix problem? No answer. This outage has at least 3 other people on it.

                                      0 Votes

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