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Spectrum.com reviews first appeared on Complaints Board on Aug 10, 2006. The latest review cable tv / spectrum time warner cable was posted on Aug 1, 2021. The latest complaint transfer of service & billing was resolved on Jun 23, 2017. Spectrum.com has an average consumer rating of 3 stars from 552 reviews. Spectrum.com has resolved 215 complaints.

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Spectrum.com Complaints & Reviews, Page 20

The complaint has been investigated and
resolved to the customer's satisfaction
Resolved
Time Warnerlies/deception

Time Warner just finished its "Roll Over or Get Tough" Campaign against the Fox channels regarding prices increases for Fox programming (Dec. 2009) in order to "hold our bills down."

This month (Jan. 2010) my cable bill from Time Warner was INCREASED by TEN DOLLARS!!! I called the TW billing department and it was explained to me that in 2009 I had been receiving a "special discount" of $10 each month for the year. How "strange" that no one had ever told me about this before!

I called again and spoke with a different person in the billing department and was told FLAT OUT that the $10 increase in my bill was due to a RATE INCREASE. Hmmm. now which of the two billing reps was lying to me?

I decided to call customer service and explained the two different responses I had received from the billing department. Now she told me that, indeed, I had been receiving a "special discount." I then asked her why I had NOT been told about this discount and its expiration date when I signed up with TW and why this "special discount" had NEVER appeared on my bill as a $10 credit. I then asked her to send me the documentation indicating that I had, indeed, received this "special discount" and when it expired. She told me, "We do not put things like that in writing." WHAT???

I guess, Time Warner puts as little as possible in writing so they can change the terms of their agreements with you as they see fit, whenever it suits them or whenever they want to SCREW YOU and raise your bill!

And, this is not the first time the employees of Time Warner have lied to me. I have battled with them over having to change my password to my email (almost monthly) because I could not get into my Roadrunner email (actually it should be called Road"Crawler") with my regular password. That is just one of the problems I have had with Time Warner's RoadCRAWLER. And, EVERY TIME I have called with a problem with RoadCRAWLER, Time Warner has blamed it on MY computer. They have NEVER taken any responsibility for ANY problems I have had with their internet service nor their cable service.

Our cable service was going off regularly about once a week, but THAT was not their problem either. They even blamed THAT on everything else- weather or signals or whatever- I can't remember ALL of their "excuses." Once, we were without cable for EIGHT DAYS as we had to WAIT for them to come out and fix it. For a few months, our picture on the upper channels kept breaking up into little squares and were totally unwatchable- even though they had "made the proper repairs."

BUT, their customers service people sure are GOOD at saying how "sorry" they are that you are experiencing problems. And that is all they are good for!

I am currently researching services to replace Time Warner and I am sure that ANYTHING will be better than the service I have received from TW. I am sure I will have a lot of free time on my hands in the future since I won't have to be "on hold" waiting to speak with the useless people that TW calls their customer services reps.

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    • Ja
      James848180 Apr 14, 2010

      I totally agree with you... I have had more than one experience with TW as well as many other companies these days and I WILL NOT STAND FOR IT. I WILL ONLY TOLERATE THIS TYPE OF DISRESPECT FOR ONLY SO LONG BEFORE I CANCEL TW AND THE OTHER COMPANIES WHO THINK THEY CAN GET AWAY WITH THIS S**T WITH OUT ANY PUNISHMENT OR OTHER CONSEQUENCES!!! Thanks gadcat for posting the TRUTH ABOUT TW AND OTHER COMPANIES LIKE IT! Between us we will ALL MAKE A DIFFERENCE AND PUNISH THE STUPID COMPANIES MAKING MILLIONS OFF OF US TAX PAYERS FINALLY! We need to get together and start a REVOLUTION for the BETTER AGAINST THESE COMPANIES ONCE AND FOR ALL!!!

      1 Votes

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    Time Warner Cableawful experience

    This is a complaint. this is the worst customer serivce i have ever experienced.

    - No one takes ownership, every promised call back is never made and noone returns a call. 2 appointments have been made and noone has showed up. We ave wasted 10 hrs of our cell phone time being shuffled around and 24 hrs waiting for failed appointments.

    - Mid August - Appointment made 15 days in advance, $10 fee
    - Late August - Found out appointment never made, complain about $10 we lost, set new appointment. promise to call back and no call back
    - early septemeber, 1 week later: we called to confirm to make sure we had appointment and we find out appointment was dropped. promise to call back and no call back
    - mid september, 1 week later: we go ahead and try setting an appointment again that will be in 2 weeks
    - mid september, i call and complain about this experience and i never get a call back
    - late september day of final appointment: no one shows up. we call and cust service rep tells us tech lied and put down that they showed up at 8am but left no notes which shows they didn't do anything. they promise to call back and don't

    Can we get some competency here? ownership? accountability? does anyone know what they are doing?

    I am going to the better business bureau and will do my part to make sure people use their other tv provider options before wasting their time with Time Warner.

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      • Es
        Este Aug 17, 2009

        I found out through co-workers that there is a bed bug infestation at our call center after i was bit by one while on duty. When I went to HR they confirmed the infestation and stated that they have been spraying chemicals bi-weekly to rid the office of them. I am 5 months pregnant and was never notified of the infestation or the bi-weekly sprayings. I discovered soon after that my home was actually infested, and since the infestation has been present since 2008 its no doubt I brought the bug home from work. HR has no sympathy or compassion about letting the new employees train blindly amongst these bugs. And they will only pay for the extermination BUT not your infested furniture that you have to throw away or risk getting the bugs again. So now being five months pregnant I have to not only work at a contaminated office I also have to come home to the same thing. Not to mention I'm completely exhausted since I stay up all night scared of the bugs biting on me and cant get any good rest anywhere in my house since my mother, sister and brothers rooms are infested as well as our living room!!! This is HELL!!! Im so angry at TIME WARNER CABLE and I want them to warn all the new employees such as myself (only been there 5 months) of the ongoing infestation. At least give us a choice if we want to work for a company that houses bloodsuckers!!!

        0 Votes

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      Time Warner Cablenon existent customer service

      Anyone who's done business with TWC knows that their customer service is non-existant. Complaints do no good. Here's the solution: I contacted the FCC and was told that complaints need to be directed to Time Warner's local franchising authority for your area. Time Warner keeps this information a closely-guarded secret. I ultimately had to file a complaint with the Better Business Bureau to get TWC to divulge the name. In Texas it happens to be the Texas Public Utilities Commission. Find out who that franchising authority is in your area and file a formal complaint.

      Maybe if enough people do that TWC will change their ways. They're long overdue for a reality check.

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        The complaint has been investigated and
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        Charter Communications Cableunable to provide hdmi, terrible customer service

        Though I was assured an hdmi capable box when upgrading our charter cable service to hd, they were never able to produce one. An installer showed up with a component only box and tried to tell me that there is no difference between an hdmi and component connection to the tv. Fact is there is one big difference, hdmi is a true digital feed to the tv whereas component is a digital signal converted to analogue, then back to digital in the lcd tv's circuit. Some may not notice the quality hit from all of that transcoding, but I do and besides I was assured hdmi by their sales person, so just do it. I finally cancelled the upgrade after days of haggling with incompetent customer service reps who could only apologize then try to up-sell me on their "bundle" package. Yeah, right.

        Charter is the worst cable provider i've come across, they make an excellent case for the dish.

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          • Cr
            crissy1203 Aug 27, 2014

            Hi. My name is crystal in am complaining in regards to the cable service of Donald Stuart. I am in his account. He got his account in Febuary. We also upgraded all of our televisions at that time. Our cable has been great for the most part. However our Internet and phone has always had issues. When the issues first occurred we thought that it was something on our end with the new tv and game systems that we had recently got. I have called several times and the people I spoke real nice walked me through the re boot process. Then when it would go out I just started re booting the system myself. I have five children I can't stay at home all the time waiting on charter nor can I be tied up on the phone all day.So the problem lingers on into the month of July and its not working at all. I called and spoke to a nice young lady who told me it was a outage in my area. When really it was faulty equipment. We had some rainy days around that time so I wrote it off as bad weather and that the problem was weather related. A couple of weeks later the problem is still there and the rain is gone. I call. The lady I spoke with told me that she could see where it was down and that she was getting no signal from the modem. She sends a tech who comes and walks around for two hours. He says he found the problem that it was a wire on the outside that the end was off of and rain had gotten in there. He fixed it. Not. Now mind you when my Internet goes out I also loose my home phone. I call. They send some one out. They hook up there equipement and say we have found the problem because they could see a noise on the meter they was using. They trace it down they end up having to re wire all the stuff. They also had to go in the crawl space of my home which is where the last guy claimed he had went. They informed me that know one had been in there prior to them. So did the first guy do anything? Then they went on to show me the piece that was bad, all the time telling me that it had nothing to do with me or anything on my end. So finally its fixed. A few days later goes by back to the same problem so I called. They tell me that it an outage in my area. The lady reboots everything gets it working. Then a few days later it goes out again I call. Called all weekend from Friday till Monday and kept getting a chat line? Not sure what's up with that. I have told the all month of august that I didn't feel like I should pay the whole bill because I didn't get to use the services. Plus I have only had to repeat this story about 20 times. It goes on finally they offer me a credit of 35 dollars but not on the bill for the services I did not use but for a bill I have not received. So then it goes out again so here I sit . Just got off the phone. Charter has me so mad right now. The little girl I spoke with tried to tell me that they had no way of knowing whether I got service for the month of July and that they had done everything possible oh and that it was the customers responsibility for the faulty equipment after 60 days of installation. After they had assured me over the phone and in person that it had nothing to do with me or on my end. So I ask to speak to her boss this go on three bosses later and 45 min on the phone. I get told her supervisor is still busy and will return my call. So I ask for her and her supervisor's name she gave me her first name and the name of a holly Belongia and assured me that there was nothing else that could be done. Holly Belongia just called and gave me a credit of an additional 35. So two services for two months equals 90 dollars plus tax and they gave me credit for half. What my problem is the way it was handled. I have dealt with customers for 15 years and I know that this situation was handled completely wrong. It should not had to come to all this. I feel like that the only reason that they gave me the credit they did was because I told them that I was filling this complaint .It should have been because they done there job and seen that the service was down. I am very un happy with charter.

            0 Votes
          • Le
            Lefty Aug 29, 2008
            This comment was posted by
            a verified customer
            Verified customer

            Not being able to reach service for two days for missing cable channels, and having to deal with mind numbing robot voices with endless idiot6ic questions before connection can be achieved, only to be disconnected again and again! And I'm paying real for this nonsense!

            0 Votes

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          Charter communications — worst company I have ever delt with

          I have been with Charter for over 7 months. To this date my services don't work properly. The first 4...

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          Charter communicationsdeceptive practices

          Today Charter changed out our old boxes for new ones, they are doing this in my town in the state of Massachusetts. They said we are getting 7 new channels but what they didn't tell us is that they took away about 25 channels. After calling them, they now tell us if we want the digital view it will be $5 and for the whole digital view plus it will be $10 a month. This is unfair and deceptive. 10 minutes ago I was watching G4 and now that they switch out to a different box, the channel number changes and I have to pay for it. To name a few of the channels they now want us to pay for:<br />
          <br />
          G4, BBC, Planet Green, DIY, Discovery Health, IFC, Sundance, Fuse, Biography, Military Channel...All these channels where included in my current line-up 10 minutes ago, now I have to pay $10 more a month for them. I think I will get the town together and have a class action lawsuit filed against them.

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            Charter communications — stealing money from my acct unauthorized

            I have never been so aggravated in my life! Charter Communications is SO FAR behind in CUSTOMER SERVICE...

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            Time Warner Cablelies

            Around 6 months ago I was offered a deal, which required me to sign a year agreement with time warner, that lowered my bill. This offer was a loyalty offer to keep me as a customer because another company was coming into town. Time warner told me that it would be transferable if I were to move. I then moved about a month ago, but I move out of the state and outside of time warners marketing area. On October 3rd I called customer service and spoke to a rep who said that I would owe a cancelation fee. I found this unacceptable since the only reason I was canceling was because that could not transfere their product to my new address. I then told the rep I wanted my cable shut off on the last day of the billing cycle (Oct. 25) She then put me on hold and a man came on the phone. He stated that I would not owe a cancelation fee due to the pricing program that I was in, and then asked when I would like to have my cable canceled. I was not moving till the 1st of November so I had him extend my service till then. That cost me an extra $27 dollars. Well, on November 27th I decided that it would be a good idea to check my bill online. It showed a $95 early termination fee on it. I called time warner and they said there was no record of the man I had talked to saying that I would not have to pay the fee. I feel taken advantage of by this company and I would never do business with them again. I have sice filed complaints with both the BBB, and the Public Utilties Commission.

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              Time Warner Cable And Saveologyrebate

              I signed up for Time Warner Cable service for my phone, TV and internet and was promised a $300 rebate for either gas or groceries through Saveology. The two appeared to be connected (Time Warner and Saveology). Their printed materials promise a voucher will arrive in 6 to 8 weeks. It has now been over 7 months since I sent in my request (with first month bill from Time Warner attached) and I have called them 5 times, been told each time that it is "being sent any time now", but it never arrives. I was also told that it was already mailed out but I must have missed it because it looks like "junk mail". However, I am sure that was just another lie. This is a phony offer, stay away from it. I don't understand how Time Warner allows this to continue to be tied to their name, very disreputable.

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                The complaint has been investigated and
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                Time Warner Cable — sexual harassment and servive issues

                Earlier this year my wife was sexually harassed by a time warner cable technician that came to our house. A...

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                Charter communicationsinternet services

                Internet services is slow as molasses. Great variance in download/upload/ping results, i.e., 2.06/1.06/19. Slow download and upload. Constant problem since installation over two weeks ago. There help line is worthless. Told by the person responding, " I don't know anything about the internet; I deal with cable. I will transfer you to India!" This is disgusting service. You get an Indian who doesn't know which end to wipe or blow. I am going to pursue my compliants higher up. The service is not user friendly.

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                  Charter communicationsinternet and cable

                  Just a warning about this company. For the past 3 years since they came into the Pendleton area the service has been poor. I subscribe to the entire package -phone and every evening between 6 PM Pacific and 1 AM Pacific download speeds dropped to less than 1 meg on a 20 Mb connection. During the summer time however this issue didn't seem so bad. Dropping but not near as bad. Now after 3 years they tell me last week they added a new node to the north hill because there was so many people on the other node that it was causing poor speeds. However upload speed (which by the way during the 3 years has always been a solid 2 megs up) decides to be the speed dropping and download speeds remain solid at 18 plus megs. The technician who showed up last week did a drum test and found the SNR and USNR signals flucuating badly between 17 and 28 flucts per 10 min period. He said they would correct the issue within 48 hours and to call back if they didn't fix. Well here it is a week later and I just got hung up on 3 times while trying to speak with a supervisor or at least someone who what DRUM report rx/tx snr and usnr meant. While on the phone I told them not to reset the modem as it would cut the call. They reset it anyway. Then in the 2nd call they actually transfered me to someone who sounded like he knew what he was talking about until he said ok all your signals are fine so I don't know what to tell you. The issue isnt the signals its the SNR/USNR I tell him and he then hangs up. I've had it with the poor service this company provides and really wish comcast or verizon would come to my area. In the cable dept I have a dvr and can't begin to tell you how many inccorect shows have been recorded or cut short on recording or even worse have the EBS emergency broadcasting signals in them.

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                    Time Warner Cablecable card support

                    Time Warner cable has for some time been providing TERRIBLE service to cable card customers by removing channels and not crediting for lost service and generally not providing quality cable service. In the latest problem, they sent out a cable card update in the middle of the day which causes the TV to display a black screen with an "Updating Firmware", "Updating Channel List" message and nothing else. My $1000 plus HD TV is reduced to a boat anchor. The advice of their tech support was first to wait a couple hours. Next was to schedule a call sometime in the middle of the next day. Since both my wife and I work and Time Warner habitually misses calls I found this unacceptable. They have not yet been able to fix a cable card problem with a service call. The problems are always in the head end. Time Warner has virtually nobody in the entire company who knows anything at all about cable cards. They would prefer to sell you a box. Terrible company. I wish there was a viable alternative

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                      Charter communicationsscam/deceptive ad

                      Charter ad at www.charterspecial.com promotes TRIPLE PLAY special: Charter Cable TV® * 70+ Channels including all local channels * Get the shows you want in crystal clear quality * Upgrade to Digital Home and get On Demand included, plus you can add premium channels! Charter High-Speed® Internet * Up to 5Mbps speed * Up to 90X faster than 56kbps dial-up * More than 3X faster than 1.5Mbps DSL Charter Telephone® * Talk all you want for one low price! Get unlimited local and long distance calling in the U.S., Canada and Puerto Rico plus voicemail and 10 popular calling features all included for Only $69.97/mo.for 12 months with $150 REBATE. On the website and through the process of ordering the services on the phone, no where and no one mentioned it not 70+ channels but 20 channels (it only says Cable TV Limited Basic, if you know what that means). Only after ordering the services and only when I was scheduling the installation (a separated call) was I told that it included only 20 channels. I went back to the webpage with the ad and confirmed that it did clearly say 70+ channel. I then called Charter again to claim for the 70+ channel service instead of 20 channels. But after long and arduous reasoning and escalating to the supervisors, they still refuse to honor what was advertised. This is a scam, or at least a deceiptive advertisement. I want Charter to honor what it advertises!!!

                      scam/deceptive ad

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                        Time Warner Cable Internet — failing internet

                        I work in Las Cruces, NM, but live in nearby El Paso, TX. Most of our work is handled through the internet...

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                        Time Warner Cable — unreturned bad equipment

                        I was a time warner customer for last 10 years. We were moving from Austin, TX in September with a new Job...

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                        Time Warner Cable / Road Runnerservice suspension without notice

                        Time Warner Cable is temporarily disconnecting users without notice based on emailed 3rd-party allegations of "making available".

                        The user is given ZERO means to contest the allegations, and is forced to click through a web page stating that they understand the problem and will correct it, if they wish to regain internet service. This page is presented to the user if they open any browser, all other software/applications remain disconnected. (Image attached, typos and all.)

                        These emailed allegations are based on IP presence on certain BitTorrent trackers, regardless of actual data transferred and are coming from a company in California called BayTSP.

                        Merely connecting to a BitTorrent tracker does not constitute "making available", and certainly doesn't equate to distribution. Furthermore, according to current U.S. case law, making available does not constitute copyright infringement.

                        service suspension without notice

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                          • Dr
                            druckercmp Sep 25, 2009

                            Look like Time Warner Cable/Road Runner has some of there own spyware running and may even be in some snoopping vialation thereself. Sure they provide the internet but should not be watching what you are doing. I am sure it is the one providing the information to the "Movies Makers" which is in turn complaining to them. That what happen when the "Time Warner" own "the movie and internet sharing it.

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                          Time Warner Cablefraudulent company

                          I had Time Warner Cable TV service. I decided to add Roadrunner and Digital Phone service. It was installed on October 23, 2007. As soon as the installer walked out the door, I had no Roadrunner or phone service.

                          The first service man was out on October 27, 2007, to fix it and it worked for one minute after he left, and it was out again. Then a third service man came. He was very thorough and said that if it does not work now, it is not going to work. It took about and hour and it didn't work.

                          On November 10, 2007, just 2 weeks and a couple days after the install, I called Time Warner and told them I wanted to cancel the Roadrunner and digital phone service. I disconnected the phone, returned the Modem plus a TV Box they said I needed and charged me $5.00/mth for to the local office. My phone company said that to keep my phone number, which I've had since I moved here, Time Warner has to "port" the number back to them. I called TWC about this and they said it will take about 10 days. They never ported it back and I finally had to have my phone number changed. This was a problem because I have a non-published, non-listed phone number, so now nobody knew my phone number.

                          On November 23, 2008, the company of my choice installed the phone with a new number and for the first time in a month I had a phone.

                          Then the bills started coming. For their service from October 23, 2007 to November 10, 2007, my first bill due December 10 was $294.99. I called and they told me I had to talk to a supervisor, BUT, there are no supervisors around, they will call me back in no more than 2 days. No Supervisor ever called back. I did send in $65.00 for what I thought should cover the TV Cable.

                          Then the payment due January 10, 2007, was $454.91. How did it go up $159.92 when all I had was TV service and I paid for that. Again I called, they couldn't figure it out and said a supervisor will call back, never did. Again I did pay $65.00 for the TV cable service.

                          Then I started coming home to messages on my voicemail saying it was Time Warner and I better call them back or they will "interrupt my service". There were 3 to 4 messages per day. I knew that I was paying for the TV and that was the only service I had. I couldn't deal with them on the phone anymore. It was really making me physically sick. It was like talking to a wall.

                          Finally on February 13, 2008, the service was turned off. I could live with that, but I cannot even get my local channels without paying $6.71 for "basic" service. I called again that day and they said the only way I can get my service turned back on was to pay them $294.99 for service I never had.

                          In addition to these ridiculous bills, I lost 3 days of work waiting on their service men (I am payed hourly); I also work at home at night on the phone. Needless to say, without a phone for three weeks I had a substantial loss on that and almost lost the job. In total I have suffered a wage loss of approximate $1, 000 over this.

                          I just want my TV back!

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                            Value Buzz Saving Club - Time Warner$300 FREE GROCERY VOCHER

                            Value Buzz Savings Club offer of $300 in groceries at my favorite grocery chain if you signed up and and Timewarner service was activated in your home you were given a activation code to go to www.claimyourvisacards.com to register yourself. After I registered they sent me to www.valuebuzz.com. I'm supposed to print a voucher each month for 12 months. Then I mail the voucher in along with $100 of grocery receipts and they are supposed to send me a visa card containing $25. I sent in the voucher with receipts for MARCH'09 and I'm still waiting for my visa card. Also, now I can't access their website and their phone is a nonworking number. Who do I report this scam to???

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                              Time Warner Cable Dallas, TXnon responsive customer service

                              I have been a Time Warner cable customer for a number of years. For years now, I have been making post dated payments for my bill because they cannot debit my checking account on the specific date I required based on when I receive a monthly disability check. So, my arrangement with them was for me to call them monthly, or wait until they called me, so that I could give them my debit card for payment for a specific date.

                              Their customer service has always been lacking, but yesterday I found they've added a new wrinkle. I called "customer service" two days ago to make my usual arrangements for a post-dated payment. The young lady took my info. I asked twice if the payment would come out on the designated date and that my service would remain on. Both times she said, "Yes." Although I was a little uncomfortable with this rep's response, I took her word that she had performed what ever task Time Warner requires her to do to prevent the interruption of my service. ... WRONG !!

                              Yesterday morning, my service was interrupted. I called "customer service" and spoke to a woman who did take the time to review my payment history, confirm that I did indeed make payments every 3rd Wednesday of the month, apologized and restored my service. I thought, "OK, problem solved."

                              WRONG! Guess what, my service was off again this morning. So, I went through the same routine again and called Customer Service. The rep I reached this morning would not re-connect my service because the rep that I spoke to last week did not enter the post-dated info correctly, and if I was unwilling to make a payment today, my service would not be restored. I was directed to call "Collections" again.

                              Again, I called "Collections." I had left a message yesterday morning for a callback because you cannot speak to a human being when you call. You must wait for a callback. Well, they called this morning. I reached the phone too late, tried to call back, once again I got the recording to leave a message.

                              It takes 24 hours for a callback from a supervisor. And, if you are on another line with another call, or, as in my case, outside talking to a neighbor, you will have to wait another 24 hours for your call to be returned.

                              I am going to wisely use my 24 hours. As soon as I complete this entry I am calling AT&T to have them install U-Verse.

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                                • Al
                                  Allogagan Sep 25, 2009

                                  I signed up for my Internet and Digital Phone service hooked up on August 3rd. I was told I had to pay $104 which would include the first month service, equipment and hookup of the service. When the guy came at 4pm (the latest they come is 5pm he said) he had a lot of trouble getting it hooked up in my ground floor apartment. Come to find out there was never any cable ran from their box to the apartment so it would be pre-wired for cable or internet. So he ran some cable and it worked fine but he told me he would still have it disconnected till the next day so they could bury the line (it was just sitting on the ground. I told them when I first signed up that I was going to be using a laptop with a wireless connection, when the guy came he was going to hookup a normal modem/router/phone but once he seen I was going to be using a Laptop he got the wireless one instead. All was good till I got my September bill for the service which came on September 4th and come to find out two surprises one was that the bill was due in only 9 days and two that there was already a past due amount of $43 from the previous month. When I inquired about the past due amount they told me it was cause the service man hooked up 2 PCs (the wireless modem) instead of the normal modem. Also come to find out that the September billing was actually the 2nd bill they have sent out since getting the service and that I for some reason never got the first one. Upon checking on the website I seen that the first bill was made up on August 14th and was due on Sept. 1st and the second bill was made up on the August 27th and was due on Sept. 10th. So in other words they were counting the first bill late on the 2nd bill even though the date the 2nd bill was made was before the due date of the 1st bill. Also cause of the quick due date I was shutoff for the days from Sept. 11th till I paid it 2 days later. I got the letter it was going to be shut off the day of it being shut off even though it was dated nearly a week earlier..
                                  Time Warner really needs to work out the timing of bills and letters to allow for postage and the fact they sent out two bills in the same month and due within 3 weeks of each other.

                                  0 Votes
                                • Cl
                                  clearboy123 Sep 18, 2009

                                  Clear 4G Wirless is in Dallas now!! 24 hour same day delivery! Call for a demo [protected]

                                  0 Votes

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