Specsavers Optical Group review: Emergency minor eye clinic (mecs)

I was referred to the Specsavers MECS by my GP surgery for my son, I booked the day before set out it was the left eye and got an appointment. I attended and was not asked once which eye it was but i described the lump and and antibiotic drops we had. Both eyes were tested for sight and then i was told a dye would be used to check for infection. No request was made for the lid to be lifted and lump to be examined. I got distracted by my other children and when i looked i saw the dye in the right eye but assumed she had done both eyes. She told me she could see the lump had gone down, finish the course of antibiotics and come back if it was still a concern. It's only when we got to the car my son told me she didn't examine the eye. A few days later when the course of antibiotics were on the 5th day i called Specsavers they accepted the notes say right eye and offered a same day appointment. I could not attend that day. I called today 10th November at 09:50 i spoke to a very rude gentleman who put me on hold for some time, came back to say the optician said the lump was in the left eye. I explained that's not true, he spoke over me repeatedly and told me i must follow the process which is to wait two weeks for an appointment. I said that was not what was said to me, he again began to speak over me i said if he would wait i would tell him what was said. He became very rude and aggressive about how i can't speak to him like that. I told him i'd called twice before and offered appointments and i want an appointment he again put me on hold for a really long time. I had to just hang up it was so long.