Sonic Drive-In review: management

To Whom It May Concern: I am writing regarding some unnecessary experiences I have encountered at your location In Taos, NM. I have always loved to go to our local sonic drive-in. It only takes one person to make the whole business look undesirable. There has been quite a few times that I have had to deal your manager. She is a very rude unprofessional person. My Grand Daughter did not receive a complete kids meal. I called for the manager and her name was Felicia. I explained to her what the issue was with the meal. She proceeded to accuse me of taking items out of the bag and saying I did not receive them so that I could get those items free. I looked at her with despair. I could not believe what was happening. She so rudely walked away like nothing was the matter. I called on the intercom again and I asked if I could please get my money back or my complete order so I could leave. And She yelled at me and told me to hold on that she was busy with other customers. I waited for 20 minutes. I could see her looking out the drive thru window to where I was parked and she was talking with her co-workers and making hand gestures towards where we were parked. So I called through the intercom one more time and this time she answered and said, "Sorry we are closed". I couldn't believe what was actually happening over making my order correct. I didn't want a confrontation so I proceeded to McDonalds for a Happy Meal. I went back the following day about the same time after work and went through the drive through window. This time, while waiting for my order at the window, I saw and heard her say very loudly, "There is that lady from yesterday I told you guys about, make that b**ch wait, tell her to pull up to the curb". So I paid for my food and I waited for almost 35 minutes and my order never came out... so I walked inside and requested a refund...my order had been sitting in the back all that time. In anger once again, I took my food home to warm and found in my hamburger she had literally placed a raw patty in my burger and it seemed she had added some sort of sweetener to my drink...It was definitely not a Coke. My fries were partially raw as well. Hoping the next day would be different I decided to go in a different vehicle with a friend during our break. We didn't go through drive thru this time, we parked to eat there. Our carhop made sure our order was correct and complete and everything was cooked to order as requested. While sitting in the car eating, we noticed Felicia getting into a car next to ours. A few minutes passed when we started to smell the odor of marijuana. We looked over and smoke was coming out a slightly opened window on her vehicle. She was unaware of us observing what she was doing and that the smoke from inside her car was coming out the back window and blowing towards ours. It seemed she was smoking pot in her car during break or possibly still on the clock. She was in uniform. She made sure when she exited the vehicle that she sprayed some sort of air freshener or perfume in her car and on herself. As a former business owner I found it to be very unprofessional. The gentleman parked on the other side of us, knocked on our window and asked, "Did you see what the manager of this restaurant was doing? She was smoking pot on the job, she needs to get her ### fired!" He mentioned that he was no longer coming to take his family back to Sonic if it was being run by a Pot Head. Not only have I had these bad experiences but so have several other people I have talked to about my experience. The main problem in your business is this individual named Felicia. I don't know what it will take to make me wanna go back again. I wouldn't be surprised if you have had several other complaints about this person. Car hops that we have encountered there have been wonderful. If I were you I would definitely give this individual a surprise drug test or better yet replace her with an individual that will be a good asset to your business. Please take this complaint into consideration. Sincerely, A very dissatisfied Customer