Menu
Login
Good day
My name is Brook and I am filing a complaint to store location 5145 Peachtree Pkwy suite 453, Norcross, GA 30092. I went into the store on December 07, 2024, at around 7:30 pm to make an exchange on some cool night pajamas. When I arrived, the associates did great me and asked how they could assist. I noticed the lounge wear and jeans and was a little taken aback by the wardrobe and wondered if soma dress code had changed. (however, shrugged it off) I explained I needed to exchange, but I really needed to use the restroom. They smiled and responded they did not have a restroom. I informed the associates that this was not true, as I was a former employee there for 8 years. They then said it's not public; after being shocked by my response) and I would have to go two stores down. I handed my merchandise to my cousin and asked if she could do the exchange so I could find a restroom. The exchange was completed however I was informed by my sister who came in while my cousin exchange that they laughed at me because she informed them, I did not make it to the restroom. I felt humiliated and did not go back in the store, as I did not make it to the restroom.
I will be finding another soma to go to. As a former employee, I never would have treated a customer this way.
Claimed loss: No dollar loss
Desired outcome: I would like a formal apology and coaching to the employees on wardrobe and customer service.
Confidential Information Hidden: This section contains confidential information visible to verified Soma Intimates representatives only. If you are affiliated with Soma Intimates, please claim your business to access these details.
The way that you were treated at Soma Intimates was very unprofessional and embarrassing especially for a person who was a customer and also worked there. Record the defeat by stating the relevant location, date and name of the associate through sending a report to Soma’s corporate customer service or HR department. Explain in great detail any form of a particular misconduct and how it affected you.
Ask for an acknowledgment of your complaint together with a resolution that puts such unacceptable behavior to a stop in the near future. You are correct to agree to visit a different place for the time being other than argue with them- no client should be subject to such behavior.