J.Jill / Jill Acquisition

I bought the clothes in J.Jill store Tysons Mall in Virginia. When I bought the clothes there, the store clerk input the wrong address. My correct address is 7908 Inverton Rd APT 103, Annandale VA 22003, Not 7948 Inverton attached below. So, I received the bill after due date. I Paid the bill without the late charge. And then I got the bill about another late charge again. I requested the correct address to customer service today. That is not my fault.

[protected] order J Jill

J Jill site showed pkg shipped between UPS and USPS. Customer service rep, Caroline and Oscar, indicate package was in New York on 8.28 but J JILL OFFICIAL SITE showed pkg was in Honolulu in 8.24.23 with USPS. My suspicion is the tracking is incorrect… And my issue is customer service is unconcerned and merely states the package is lost. J Jill is not interested in making an inquiry with USPS in Hawaii regarding the status of the package when they have a tracking number. This is very poor customer service. My shipping address is a post office box and the final shipper must be USPS. This pkg is probably delayed due to Hawaii USPS and the Labor Day holiday. J JILL customer service provides no assistance re a delayed pkg. The J Jill order site does not match UPS and USPS isn’t even updated. JJILL doesn’t care …isn’t interested. Oscar was polite but Caroline was not helpful.

I really enjoy shopping at JJill for their clothes. However, I prefer to try on clothes before I make a purchase, so I don't order online. When I visit the store, I have noticed that the salespeople can be quite pushy about signing up for the JJill card and other promotions. Even after I decline, they continue to talk about it. It can be quite frustrating.

Recently, I had an experience where the salesperson at the register was particularly aggressive about signing me up for the JJill card. I politely declined, but she continued to talk about it. I became frustrated and told her that she was being rude by not listening to my first "no thank you." She explained that she just wanted to inform customers of the "many benefits" of the card, but I was already annoyed. I regret that I snapped at her, but I don't think it's fair for salespeople to be so pushy.

Unfortunately, this isn't the first time I've had this experience at JJill. I've noticed that the salespeople at the Cherry Creek and The Meadows malls can be quite aggressive as well. It's a shame because I really like the clothes, but I don't want to deal with the pushy salespeople. Now, I will also avoid the store at Aspen Grove.

Overall, I'm disappointed that I will likely avoid JJill altogether because of this issue. I wish the salespeople would be more respectful of customers' decisions and not be so pushy. It's not a pleasant retail experience when I feel like I'm being pressured into something I don't want.

I'm an avid online shopper and like most people, I don't like paying for shipping. Some retailers charge a fee if you don't meet a certain amount, but the best ones offer free shipping no matter what. However, J. Jill has a different approach that I find quite interesting, and not in a good way.

I recently discovered that the more you spend at J. Jill, the more you are charged for shipping. This seems like a punitive concept to me, and I'm not a fan. I decided to call their customer service to express my opinion, but unfortunately, I was told that nothing could be done except to bring my concerns to the marketing department. I was disappointed that they didn't seem to care about my feedback.

As a result, I promptly emptied my cart of over $250 worth of merchandise and asked to be removed from their mailing list. I don't want to support a company that doesn't value its customers' opinions or provide good customer service.

Instead, I'll be sticking with retailers like Bloomingdales, Ralph Lauren, LLBean, and Nordstrom. These merchants really understand the importance of customer service and make sure that their customers are happy with their purchases. I don't think J. Jill is worth the hassle or the extra shipping fees.

Overall, I was disappointed with my experience with J. Jill and won't be shopping there again. I hope they take their customers' feedback seriously and make some changes to their shipping policy in the future.

J.Jill is a store that sells clothing and accessories for women. Some people have said that the quality of the merchandise is not very good, and that the shipping is slow compared to other stores. But the real problem is when you need to return something. They say it takes 3 to 4 weeks to process the return, which is way too long. When you call customer service, they don't really help you. Other credit card companies are better because they let you open an inquiry and they contact the store for you. They also credit your account right away. But with J.Jill, you have to wait for weeks and you still have to pay your credit card bill. This is not fair. I am going to cancel my J.Jill credit card and use a different one if I ever shop there again.

I ain't too happy with the new stuff J.Jill's got going on. They done changed up the colors and styles, and I ain't feeling it. They got a lot of black, brown, dark green, and white for the summer, but that ain't gonna work down here in Texas. It's too dang hot for all them dark colors. And they done got rid of them linen pants I loved so much. Now they got all these other styles that don't fit right. I reckon they tryna appeal to them young folks, but they need to remember us older customers too. Keep some of them old styles and mix in some of them new ones. I ain't bought but two tops and no pants from them this summer, and that ain't normal for me. I usually buy a whole lot more. I reckon I'll just save my money for now.

I recently had a terrible experience with J.Jill.com and I just had to share it with everyone. I purchased a dress from their website and it was nothing like what was advertised. To make matters worse, I had to pay a hefty sum in tax because I don't live in the USA.

But that's not the worst part. Since then, J.Jill.com has been bombarding me with emails on a daily basis. I've tried to unsubscribe multiple times, but they just won't listen. They completely ignore my requests and even the simple unsubscribe link in their emails.

It's frustrating because I use Gmail and there's no way to block these cowboys - or should I say cowgirls. It's like they don't understand the meaning of the word unsubscribe.

I strongly advise against purchasing anything from J.Jill.com. Save your money and go to a physical store instead. Online sales pitches can be a nightmare, especially when dealing with companies like J.Jill.com.

I gotta say, I got two of the most amazing cotton tunics from JJill.com. One of them was this stunning turquoise color that I wore so much, it's practically falling apart. So, naturally, I was excited to order a black turtleneck tunic. But boy, was I in for a surprise. I guess I wasn't paying attention when I ordered it, because the stretchy fabric was not my jam. And to make matters worse, the petite large size I ordered was like a sausage casing on me. Not a good look, let me tell you.

But that's not even the worst part. When the package arrived, it was in terrible shape. Like, did they run it over with a truck or something? And to top it off, there was this black and white shirt in there that I didn't even order. Like, what am I supposed to do with that? I tried to write a review online like they asked me to, but my account wouldn't let me in. And I know for a fact that I have all my passwords written down, so it's not my fault. That's on them.

So now I gotta go to one of their stores and deal with all those bright, flashy colors assaulting my senses just to make sure I can return this stuff and get my money back. And get this, they said it'll take "two billing cycles" to get my refund. Like, what even is that? I'm never shopping here again. Like, ever.

I recently made a purchase of $300 worth of clothing from J. Jill's website and it was my first time shopping with them. I was pleased with most of the items, but unfortunately, I had to return two of them to the nearest store in Hillsboro, OR. However, the experience of returning the items was quite unpleasant and embarrassing.

The sales associate who assisted me was very loud and announced my personal information, including my name, address, phone number, and email, to the entire store. I felt like my privacy was being violated and it was a humiliating experience. To make matters worse, the sales associate insisted on seeing my driver's license and even called corporate to verify my information. I recently went through a divorce and had a legal name change, which I had all the necessary paperwork for, including my driver's license. However, the sales associate forced me to explain my situation in front of other customers, which made me feel uncomfortable and embarrassed.

To add insult to injury, the sales associate made a mistake and charged me instead of crediting me for the returned items. I had to wait there, feeling like I had done something wrong, while she had to get another person to fix her error. The whole experience was unpleasant and left a bad taste in my mouth.

Overall, I don't think I will be shopping at J. Jill again. The experience of returning items to their store was offensive and humiliating. I hope they can improve their customer service and make sure that their customers feel respected and valued.

Back in the 90s, I was a big fan of J. Jill. Their clothes were always so artsy and high-quality, and they fit me like a glove. I still have a skirt and a cashmere sweater from that time, and they both look like they've hardly been worn. But recently, I've been on the hunt for some decent petite clothing, so I decided to give J. Jill another try. And let me tell you, I was sorely disappointed.

Like so much other clothing these days, the stuff at J. Jill is just plain crap. I mean, I've never had a piece of clothing go bad after just one washing before. But that's exactly what happened with the shirt I got from their Wherever collection. The inside material is white, while the outside is a pattern on black. But when I washed it, the white from the underside bled through onto the front, so now the shirt is covered in something like lint, and it looks like it's been washed 50 times. Not a good look.

I do have one other shell from J. Jill that seems fine, but you really have to be careful there. And don't even get me started on their pricing. The original price of the shirt I got was $59, but then they marked it down. And let me tell you, those marked-down prices are always fake. That shirt is probably only worth $12, if that.

It's a shame, really. I used to love J. Jill, but now I wouldn't recommend them to anyone. If you're looking for high-quality clothing that will last, you're better off shopping somewhere else.

J.Jill's been around for a while now, and I gotta say, I'm not too impressed with their stuff. I've bought a few things from them over the years, but everything I've gotten since 2000 has been a total bust. The clothes fall apart way too fast, especially anything that's knit. I mean, come on, I'm not exactly washing my clothes with rocks and sandpaper here. And don't even get me started on their prices. They're way too high for what you get, and their shipping and handling fees are just ridiculous.

But the worst part? Their return policy. You can only return something if it's "unworn, unwashed, and still has the tags attached." Like, how am I supposed to know if I like something if I can't even wear it or wash it? And forget about returning anything that falls apart after a few washes. They won't take it back.

I remember back in the 90s, J.Jill had some really nice stuff. Beautiful embroidered blouses, soft velvet pieces, and cute homegoods. But now? It's like they're stuck in a rut. They've got like sixty cardigans that all look the same, ugly prints, and t-shirts that just disintegrate after a few wears.

I don't know how they're still in business, to be honest. Maybe they're just relying on their name recognition or something. But if they don't step up their game soon, I don't think they're gonna be around much longer.

J Jill has been going down hill overall. Their clothing quality is has been consistently on a decline. Their buyers keep missing the mark. Their stores don't stock what they used to stock: size and variety-wise. It's a real shame because I used to love shopping at J.Jill.

Shipping is also a real issue. I recently ordered 4 items and had to pay $17 for shipping. And to top it off, it took 7-10 days for my items to arrive. What a joke!

The "New Talent" in stores don't know me, they've taken away many of the sales staff that knew me, and that were close to my age, replacing with younger people that don't even want to wear J Jill clothing. It's frustrating to have to explain my needs and wants to someone who doesn't even understand the brand.

Their new website is also a disaster. It's slow to respond and doesn't allow for multiple promo codes at checkout. They used to allow for it, but now it's a take away. I would love to speak with whomever authorized this horrible experience to launch.

Overall, it's a real shame to see J.Jill go downhill like this. Maybe they should have asked some of their customers about their needs before making all of these changes. I used to be a loyal customer, but now I'm saying bye bye to J.Jill.

on 8/24/2022 i purchased a shirt from JJILL. On 8/29/2022 my daughter was diagnosed with Leukemia. I went to the West County Missouri store 4 days after the 90 day return policy to return the shirt but the manager was not helpful and somewhat disrespectful. They gave me no options not even store credit. I feel there was no compassion or understanding of what my family is going through.

The associate at the Paramus Park New Jersey J.Jill store was very rude to me. She judged me immediately and followed me around store until I left. I felt helpless to compliant to anyone and was intimidated by her. In general, I feel that women at the Paramus Park Store in New Jersey, tend to make you feel like you are intruding by entering the store, that is always been my experience. Every time I would pick up an item she would take it off my hands and her whole agenda was to nudge me out of the store. I had been cleaning earlier and was wearing my weekend sweat pants with some sandals, either she didn't think I had money or she was prejudice as I am an indian female. Its amazing that all your clothes are made in India and yet you sale associate is prejudice against indians.

I took out a loan to pay off my credit card. Apparently the check was not received. I called and spoke to a representative who basically said the check has been received but not processed. during this time I was charged late fees, etc... Long story short, they have me "under investigation" when my bank has proof the check has been paid. I have not received a phone call or anything confirming that it has been paid. This is complete disregard and incompetency. If you know I am stressed wondering where this check has gone, and you know you have found it, why would you not contact me? You have lost me as a customer, and I'm sure many others too.

My name is Joanne Marsh. My j.jill account number is [protected].

I started to put my bills on line 2 or 3 months ago. My last two payments paid to you were paid on line and were received by you before their due dates.

On 10/19/2021, I received my j.jill bill due on 11/3/2021. It showed a balance due of $121.08. I called j.jill immediately. I was told the amount due that day was $62.74 and that the amount due 10/3/2021 was not received until 10/11/2021. My bank statement showed that the payment in the amount of
$58.34 was posted (paid) on 10/4/2021 when it was suppose to be posted on the due date of 10/3/2021.

I went to my bank, ES&L and talked to them about what was going on.
I was told that for an amount due to a store, like yours, they actually mailed a check for payment and it takes 10 days to get there!
I was never given this information, in addition to, I did not have a problem with you receiving the past two payments that were paid on time and on line.

I asked to talk to a supervisor and I spoke with a Jerrica. She said that they would not credit me for the late fee or interest charge since payment of $58.34 was not received until 10/11/2021.
I tried to explain the above circumstances and she told me it does not matter. They would not remove the charges.
She said that they do this as a courtesy every 18 months, depending on the circumstances. She said that they already issued a late fee and interest credit back in April. I explained that we moved states...from Dayton, Ohio, to Rochester, New York in April, 2021.
We had our mail forwarded in ample time but did not receive your statement until after the due date. We paid it immediately.

I think that it is unfair not to make an exception in light of the fact that we moved in April and now I started to pay my bills on line, and I was never informed that the bank actually has to mail you a check, especially since my bank statement showed that the payment was posted on 10/4/2021, that you refuse to credit my account the $29 late fee and $2 interest charge!

In order to stop the interest from accruing on the amount not due until 11/3/2021, I paid $63.39 over the telephone by debit card on 10/20/2021.
The only amount that I should have had to pay by 11/03/2021, was $31.74.

I fully expect that you will credit my account for $31; the $29 late fee and $2 interest fee, which will be reflected on my next statement.
If this amount is not credited to my account, I will be cancelling my j.jill credit account.

The supervisor that I spoke with, Jerrica, was not very cordial and for a customer representative, and was actually rude at times.
The next person I spoke with, Jannette was very kind and helpful.

I have been a j.jill shopper for many years and I would appreciate your immediate attention to this matter.

If you have any questions or you require additional in formation, please feel free to call me at [protected]

Thank you, Joanne Marsh

I have a customer at Jjill for many years. However, the quality of the fabric being used has declined in the past couple of years, while the costs have increased. I find that I can only wear pants once and they bag out in the knees and/or the seams pucker. The fabric used in jeans is not even close to denim quality - very thin. In addition, the styles have become frumpy and way too boxy looking.

Dear JJill,

I am a loyal fan of yours who buys every time I travel to the USA twice a year and have introduced my mother to you, who lives in the USA.

I often want to browse your items so my mom can ship them to me or suggest items for her to wear. Your website blocks me from viewing anything as I live in England.

Surely you could allow international customers to view your page as most people these days travel or have family in the US that could facilitate the order and for pure fact that I could recommend items to friends and family.

With kind regards,
Vanessa

I live in the United Kingdom...the UK is a member of the EUROPEAN UNION and NOT OF THE EUROPEAN ECONOMIC AREA. It will be in the EUROPEAN UNION until at least March 2019. I am a long term and loyal customer of yours yet thanks to your inability to understand I am now blocked from even looking at your website. This is disgusting...Brexit is not a done deal and I can order from all other US companies provided I have a credit card and pay shipping and customs. I have posted this on your Facebook page and would suggest that you check the information above by reading a newspaper.
Your comments please

[protected]@gmail.com

I will be visiting the US at some stage later this year and unless I get a reply from you will boycot your stores and spend my money with Eileen Fisher, J Crew etc

I ordered a sweater and needed to exchange it for a different size. Had to pay to send it back for the exchange. I totally agree with charging to return and not keep an item but with the way clothes are made today fit is a guessing game.
There was no consession what so ever with customer service. If I didn't like the sweater so much I would have sent it back with no exchange.
That's the last time I will order from this company.
Poor policy and bad customer service!