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2.0 76 Reviews

Snapdeal.com Complaints Summary

20 Resolved
56 Unresolved
Our verdict: When using services from Snapdeal.com with a poor resolution rate, be vigilant. Understand the common pitfalls other customers have faced. Prepare thoroughly for any interactions with their customer service, and consider alternative solutions if your issues are not addressed satisfactorily.
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Snapdeal.com reviews & complaints 76

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Newest Snapdeal.com reviews & complaints

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8:56 am EST
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Snapdeal.com faulty product delivered

Respected Snapdeal Representative

On February 7, 2014 I ordered a nivea revolvo football from your mobile app. It was delivered to me on 14 Feb at 7:30 pm. On February 16 evening I went to play at the ground but i was shocked to see that the ball was leaking air.

After dinner at 7 pm I contacted your customer care from my landline. A guy named Ajay kumar answered me but was not able to solve my problem later he applied false allegations on me and denied to transfer the line to his superviser. His behaviour was very poor and later when I threatened him by saying I will complain about you. He ended the phone by giving his name and saying "You can complain to any one and my name is Ajay Kumar" i was shocked by his words.

I have never shopped on snapdeal because of news about them that they deliver wrong and faulty products. Once I read on Times of India that snapdeal sent Fake Nike shoes and didn't help the person and Once they sent VIM Washing Bar instead of a mobile phone and later refused to listen to the victim later the customer got the mobile as a gift from Vim Bar company itself. If you see the reviews of the ball many of them have the same problem. I have shopped on Myntra, Jabong and Flipkart but I never had any problem there. It was the first time on snapdeal and It has become my worst nightmare whether it is the faulty product or the worst trained customer care staff.

My order no. is [protected]

PLEASE SOLVE MY PROBLEM OR MY LAST OPTION WOULD BE FILING A CASE ON SNAPDEAL AND NIVIA IN THE CONSUMER COURT.

Requesting you
Manan Tiwari

Contact No. [protected]

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Online _CST
, US
Feb 17, 2015 7:27 am EST

Dear Manan,

We apologize for the inconvenience. We care about your grievance, and your complaint has been noted and is currently being worked upon by our team. For more information, please write to us at help@snapdeal.com, mentioning your order ID in the subject line of the mail.
Thank you for cooperating.

Regards,
Snapdeal Online Team

ComplaintsBoard
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8:33 am EST

Snapdeal.com damaged product delivered - never ending replacement process

Dear Snapdeal Team,

I was regular customer of yours until I learnt a lesson after delivery of damaged product to me for the first time. I had ordered AO Smith water geyser online through Snapdeal against order ID [protected]. Complete track of the order flow is as below,

Order placed on - 23.12.2014
Delivered on - 02.01.2015
I installed geyser through electrician on 04.01.2015 and observed that it was a damaged product. Water was pouring out through both inlet and outlet ports.
Complaint for replacement lodged on - 04.01.2015
Courier comapny collected product on - 19.01.2015 after continuous follow up with Bluedart and Snapdeal both (I delivered it at courier office personally)
Product received by Snapdeal on - 21.01.2015

I contacted many times through mail / call to Snapdeal customer care but everytime I received response that replacement is under process. Later on, mails were also went unresponded.

Fed up with follow up, finally I asked for 100% refund on 03.02.2015 as I was chasing for my replacement item for almost 30 days. I had asked refund through cheque / SD cash as I had used Snapdeal gift voucher. But my surprises were not over, Snapdeal had processed refund request to card account used for transaction and I was informed that Snapdeal gift voucher amount can not be refunded back. I don't know how many surprises have been planted further in refund process.

We order product with our hard earned money and complete trust on you. If you are listening, kindly ensure that my 100% amount is refunded back to me.

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Online _CST
, US
Mar 23, 2015 2:34 am EDT

Dear Jagdish,

We sincerely apologize for the inconvenience.
Hope your issue has been resolved. In case, you are still facing any concern, please write to us at help@snapdeal.com.

Thank you for your cooperation.

Regards,
Snapdeal Online Team

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O
Online _CST
, US
Feb 05, 2015 2:19 am EST

Dear Jagdish,

Sorry for the inconvenience. This is to inform you that your concern has been noted and our team is
working on it. For any further clarifications, please write to us at help@snapdeal.com and kindly mention your order ID in your subject line.
Thank You for your cooperation.

Regards,
Snapdeal Online Team

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10:09 pm EST
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Snapdeal.com defective laptop delivered

Hi, I have purchased an HP laptop from snapdeal. But there was some hardware issue in that laptop so the snapdeal people asked me to get DOA letter from HP for replacement from snapdeal's end. I send DOA letter to snapdeal and they took back the laptop. But its 15 days passed still I didnt get the replacement. Now I have asked them to refund my money. But I dont know what they are doing. They never update me whats going on and why they are delaying. I have to always call them and ask. They still didnt initiate my refund. Please help.

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Online _CST
, US
Jan 22, 2015 1:12 am EST

Dear Rupali,

We apologize for the inconvenience. We care about your grievance, and your complaint has been noted and is currently being worked upon by our team. For more information, please write to us at help@snapdeal.com, mentioning your order ID in the subject line of the mail.
Thank you for cooperating.

Regards,
Snapdeal Online Team

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12:10 am EST
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Snapdeal.com problems in order delivering

Hi All

I have placed an order on snapdeal with order no. [protected] on 11th Jan 2015. It was estimated to be delivered on 17th January. On their tracking, it showed that it was Shipped on 13th Jan and returned back on 14th Jan. When I called the customer care, they said it was due to the problem with Courier people it was returned. I logged complaint with them on 17th January with complaint number [protected]. They said that they will be reshipping the order. But it is 20th Januray now and they have no information of when it will be shipped. They are saying that please wait for sometime.
This is disgusting, first of all the order was returned with no reason as they are not able to tell any reason that why it was returned. Then after so many days, still they have not shipped and not able to tell that when it will be shipped.

This is very frustating as they should atleast give some information or probable date to ship or delivered.

I want to have my money returned back and cancel the order but that also is not being allowed from them.

Please either deliver it asap or cancel my order.

[protected]

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Online _CST
, US
Jan 20, 2015 6:07 am EST

Dear Tripur,

Sorry for the inconvenience. This is to inform you that your concern has been noted and our team is
working on it. For any further clarifications, please write to us at help@snapdeal.com and kindly mention your order ID in your subject line.
Thank You for your cooperation.

Regards,
Snapdeal Online Team

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11:39 am EST
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Snapdeal.com got 2 bounce utrn numbers

Order ID : [protected]. I have ordered samsuOrder ID : 3372356578g guru E1282 MODEL MOBILE IN SNAPDEAL ONLINE MARKETTING WHICH WAS CASH ON DELIVERY.
I HAVE TAKEN DELIVERY ON 3 NOVEMBER FROM COURIER BY PAYING CASH ON DELIVERY OF AMOUNT RS.2424/- WHEN I OPENED BOX MOBILE MODEL NUMBER CHANGED. BILL WAS SAME AS I GIVEN BUT PRODUCT NOT SAME.
WITH IN FEW MIN I HAVE CONTACT SNAPDEAL CUSTOMER CARE [protected]. HE TOLD TO SEND PIC OF BOX AND BILL TO MAIL ADD.
I DONE AS HE OR SHE TOLD ON 5TH November THE SAME COURIER BOY CAME AND TAKEN RETURN DELIVERY BY GIVING SLIP.

ITODAY ALMOST 2 MONTHS COMPLETED I HAVE NOT RECEIVED ANY AMOUNT FROM SNAPDEAL.
ON 15TH NOVEMBER I GOT ANY UTRN NO FROM KOTAK MAHINDRA BANK WHEN I ADKED MY BANK HE TOLD THAT UTRN NO KKBKH14316259864 NOT DONE TO MY ACCIUNT NUMBER.
MY ACCOUNT NO iS [protected].
BUT WITH THIS UTRN NUMBERS KKBKH14316259864 DONE TO [protected].
BUT REJECTED. AGAIN I CONTACT CUSTOMER CARE HE TOLD TO SCAN BANK DETAILS I DONE AFTER DAILY CALLING HE GIVEN MAIL ON 15TH DECEMBER WITH NEW UTRN NUMBERS WHICH ALDO BOUNCED UPTO TODAY I WASTED MY MONEY IN SCANNING BSNK DETAILS AND DAILY CALLING TO CUSTOMER CARE WHICH WAS PAUD NUMBER. I HAVE SPEND MONEY UPTO RS.680/- I HAVE ALL DETAILS WITH ME ALL SENT MAILS AND ALL RECEIVED MAILS.
TODAY I CHECKED MY SNAPDEAL ACCOUNT IN THAT Order ID : [protected] WAS DELIVERED I AGREE BUT IN SAME I HAVE SENT RETURN THAT ALSO MENTION BUT TODAY ONLY DELIVERED SHOWING.
PLZ I REQUEST TO SEE ALL MY DETAILS WHICH I WILL SCAN ON TOMARROW.

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Online _CST
, US
Jan 07, 2015 12:33 am EST

Dear Madhusudhan,

Sorry for the inconvenience. This is to inform you that your concern has been noted and our team is
working on it. For any further clarifications, please write to us at help@snapdeal.com and kindly mention your order ID in your subject line.
Thank You for your cooperation.

Regards,
Snapdeal Online Team

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12:27 am EST

Snapdeal.com worst service ever by snapdeal

I have been same experience with this crap logistic service of snapdeal velex logistic . I have placed order on 17th december after that this velex are showing same progress status for my shipment and still I m not getting my order. I mailed this problem so many times to snapdeal but your support guys are replying same messege to me, this is really [censored] except you ask your courier partner regarding my order you are replying same to me. Even I called many time to this velex logistic but nobody picked up and today I was shocked that I called to bombay office of this velex logistic as snapdeal provided to me but someone picked my phone and kept reciever aside after that I tried so many times but got busy tone.

This was really frustrating that you behaving with your customer. I am not expecting this from you snapdeal.

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Online _CST
, US
Jan 02, 2015 5:05 am EST

Dear Vinayak,

We apologize for the inconvenience. We care about your grievance, and your complaint has been noted and is currently being worked upon by our team. For more information, please write to us at help@snapdeal.com, mentioning your order ID in the subject line of the mail.
Thank you for cooperating.

Regards,
Snapdeal Online Team

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12:47 pm EST
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Snapdeal.com do not refund money

I BUY A RED PICK POCKET CANVASS BAG IN RS 399 FROM SNAPDEAL. MY ORDER NO. [protected] AND COMPLAINT NO. [protected] WHEN I RECEIVED IT I SAW IT WAS VERY SMALL SO I DECIDED TO RETURN IT AS IT WAS OF NO USE FOR ME AS ITS SIZE IS VERY SMALL . SO I COURIERD IT TO ADDERESS GIVEN BY SNAPDEAL ON 12-12-14. THEY RECEIVED IT ON 14-12-14. FROM THIS DATE EVERYDAY THEY CAN TELL THAT THEY CAN REFUND MY MONEY IN 24 HOURS BUT TILL NOW THEY DIDN’T REFUND MY MONEY .

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Online _CST
, US
Dec 20, 2014 12:01 am EST

Dear ANKIT SINGLA,

Sorry for the inconvenience. This is to inform you that your concern has been noted and our team is working on it. For any further clarifications, please write to us at help@snapdeal.com and kindly mention your order ID in your subject line.
Thank You for your cooperation.

Regards,
Snapdeal Online Team

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12:53 am EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Snapdeal.com order not delivered

I ordered a soft toy in SNAPDEAL on September 29th'2014, but until now it was not delivered.I called so many times to customer care but always they are not taking any action. They said courier people lost the package and they require some time to search the package, but they are not taking any action or response. I called and requested to cancel the order and refund the money but they are not even doing that.Response is very poor from customer care.Really facing hell with them.Each and every time when i called customer care i need to wait 5-10 mins in queue.All the time is being wasted in calling them and tracking package.In past few months i order 6 products in SNAPDEAL and i cancelled 3 orders due to different reasons like faulty product etc.

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Online _CST
, US
May 03, 2016 1:30 am EDT

Hi Prarthita,

Our team got in touch with you and requested to place a fresh order.

Thanks,
Team Snapdeal

P
P
Prarthita Kar
, US
Apr 30, 2016 9:01 pm EDT

I had ordered a transcend 32gb class 10 memory card order id [protected] and tracking number is [protected] but when i track my this card there is showing that my card has been already delivered, how it will be happened when i have not received the product eat, it is your hospitality it is?, i file a RTI and submit a case to the consumer court against it.

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O
Online _CST
, US
May 01, 2016 10:54 pm EDT

Dear Prarthita,

Thanks for bringing your issue to us. Please be assured that we are working on your problem and our representative will get in touch with you regarding this.

Regards,

Team Snapdeal

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O
Online _CST
, US
Dec 08, 2014 5:24 am EST

Dear Rtejak,

We apologize for the inconvenience. We care about your grievance, and your complaint has been noted and is currently being worked upon by our team. For more information, please write to us at help@snapdeal.com, mentioning your order ID in the subject line of the mail.
Thank you for cooperating.

Regards,
Snapdeal Online Team

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12:57 am EST
Resolved
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Snapdeal.com refund

Horrible service provided by snap deal.

The product that I received was of a poor quality, I am not even complaining about it. I had returned the product on 20-11-2014 and next day I had called up your customer care and had told that I want the refund in my bank account. The executive told to send mail with details of my bank account. You can see the details in trail mail. I followed up with your customer care last week and the executive who attended the call told that refund is in process and would receive it in 4-5 working days. 2 days back when I again called up for the status the executive who attended the call told that my order is not cancelled and when I asked to transfer the call to manager. The manager gave me a response that my amount has been transferred to SD account, which I had never asked for. When I told him that I had asked to transfer it to my bank account and I had sent a mail regarding the same, he told that he dosent have any details about my bank account and I need to resend that mail again.

This is real pathetic service provided by snap seal.

I WANT MY MONEY TO BE TRANSFERRED TO MY ACCOUNT ASAP AND A CALL BACK REGARDING THE STATUS.

Order No. [protected]
Complaint No. [protected]

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7:29 am EST
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Snapdeal.com reverse pick up is not done: received faulty lifeline ab king pro: order no.: [protected]

This is regarding order number [protected] We have received a faulty lifeline AB king pro after 8 days of order. Being disappointed i have requested for replace giving all the info they needed. after ten days of communication I received a mail saying that their courier partner NUVOEX will pick up the product in next 48 hours. For 3 days We wait for the courier service to pick up the product, but We did not receive any call from any kind of courier partner. And after 3 days I got a mail for Snap deal stating that the return pick is not done due to customer is not interested in returning the product
It's been a month since we ordered a 'lifeline AB king pro' and we are stuck with a faulty one. This is very disappointing from SNAPDEAL.

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Online _CST
, US
Nov 28, 2014 1:16 am EST

Dear Rupesh Ramteke,

Sorry for the inconvenience. This is to inform you that your concern has been noted and our team is working on it. For any further clarifications, please write to us at help@snapdeal.com and kindly mention your order ID in your subject line.
Thank You for your cooperation.

Regards,
Snapdeal Online Team

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4:21 pm EST
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Snapdeal.com product not received

I have purchased 3 pc of routers from snapdeal on 18 october but snapdeal is not able to deliver it till date and they are not refunding the money as well.i call many times but 72 hours every time i hear from every representative.

if someone is reading this complaint take it very seriously and refund my 4k rupees.

Order No - [protected]
placed on - 18th, October 2014

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Online _CST
, US
Nov 24, 2014 2:15 am EST

Dear Kushlove,

Sorry for the inconvenience. This is to inform you that your concern has been noted and our team is working on it. For any further clarifications, please write to us at help@snapdeal.com and kindly mention your order ID in your subject line.
Thank You for your cooperation.

Regards,
Snapdeal Online Team

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2:31 am EST
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Snapdeal.com refund of faulty product

had ordered a INTEX AQUA 3 G mobile of 3 pieces and requested to refund all 3 pieces because of Fault. Refund amount of 2 pieces not being given to me, whether I have submitted Collection Receipt of their courier partner of behalf of snapdeal. .Everytime I ask for my refund since 50+ days and I get a reply saying "we sincerely apologise for the inconvenience and that we have registered the complain.if you have any query please write to us at [protected]@snapdeal .com".and have sent many of mails . But never solve the complain and I have been receiving the same reply since a month mean if you will do not mean the apologise then why do you'll apology. My order number is [protected], Complain Ticket No. : 9534745/[protected].

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Online _CST
, US
Nov 21, 2014 2:20 am EST

Dear AKS HR,

Sorry for the inconvenience. This is to inform you that your concern has been noted and our team is working on it. For any further clarifications, please write to us at help@snapdeal.com and kindly mention your order ID in your subject line.
Thank You for your cooperation.

Regards,
Snapdeal Online Team

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11:40 am EST
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Snapdeal.com payment not received

Sir / madam,
I have returned my product which was booked in snapdeal due to wrong delivery i have returned product to courier boy.
upto know i have seen my account no credit was found.
i think this is not a correct way to chet customers or public.
i just request to see my attachments and do or take serious action.
they know how to chet peoples.

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Online _CST
, US
Nov 14, 2014 2:06 am EST

Dear MADHUSUDAN,

We apologize for the inconvenience. We care about your grievance, and your complaint has been noted and is currently being worked upon by our team. For more information, please write to us at help@snapdeal.com, mentioning your order ID in the subject line of the mail.
Thank you for cooperating.

Regards,
Snapdeal Online Team

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11:11 am EST
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Snapdeal.com neft pending

SIR I HAVE GIVEN ORDER OF SAMSUNG E1282 MOBILE IN SNAPDEAL WITH CASH ON DELIVERY OPTION I HAVE TAKEN BY PAYING RS.2424/- TO COURIER BOY AS I BROUGHT UNDER COD. WHEN I OPEN THE PACK I WAS SHOCKED THEY SENT ME SAMSUNGS OTHER MODEL MOBILE.
WHEN I GIVEN COMPLAINT THE COURIER BOY PICKED PRODUCT UPTO TODAY I HAVENOT RECEIVED ANY AMOUNT TO MY BANK.
ON 12th MORNING I GOT MAIL AND SMS REGARDING THE AMOUNT TRANSFEER THROUGH NEFT TO MY GIVEN BANK ACCOUNT BUT I HAVE NOT RECEIVED WHEN I VISIT BANK THEY ARE TELLING THAT CHEQUE WAS GIVEN INVALID.
PLZ DO NEED FULL HELP.

NEFT DETAILSRs 2, 424.00 has been transferred as per NEFT request from JASPER INFOTECH PVT LTD for credit to your account State Bank Of India-XX1786 vide UTR No.KKBKH14316259864. Please check with your bank for credit of funds

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Rishabh semwal
, IN
Sep 11, 2017 7:30 am EDT

My smart watch is not delivered

O
O
Online _CST
, US
Mar 23, 2016 1:28 am EDT

Dear Suhas(Suhasgm),

Hope you are doing good.

Sorry for the inconvenience. This is to inform you that your concern has been noted and our team is working on it. For any further clarifications, please write to us at writetous@snapdeal.com.

Regards,
Team Snapdeal

S
S
Suhasgm
, IN
Mar 21, 2016 9:23 pm EDT

Hi,

I ordered a Micromax 50C3600 FHD / 50C7550 FHD 127 cm (50) Full HD LED Television With 1 + 2 Year Extended Warranty which they delivered a Damaged product, after that i returned back on 1st week of March and asked for the Refund but till now Refund is not credited to my account and when ever i call the customer care they will tell that it will be resolved and refund will be credited soon.

Order ID: [protected]

Suborder Id: [protected]

Amount is 29, 990

if i ask the customer care to send the email of the escalation they will say no and ask them to give to your manager they will say No. i am feed up with snapdeal.

i will wait till today to resolve the issue, if it do not get resolved then i will go for consumer court.

Never buy products in Snapdeal. they are fake.

thank you
suhas g m
[protected]

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Refound money
, IN
Feb 20, 2016 6:29 am EST

Dear,
sir please refound my money imdiately beacause a prduct purchase on date 17-nov-15 but i will alredy paid
the amount but i am not receive the money till now. pls request to u the money should send my acount
Details my acount
IFSE CODE-SBIN0007049
Bank-SBI, pithapur branch, cuttack, odisha,
A/c no-[protected]
Invoice no-S5CFC1/15-16/3562
Mob-[protected]

O
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Online _CST
, US
Jan 21, 2016 4:23 am EST

Dear sameekha

We apologize for the inconvenience. We care about your grievance, and your complaint has been noted and is currently being worked upon by our team. We would like to know more about your problem and its details. Please share your order ID, complaint no. and contact details with us at writetous@snapdeal.com, mentioning your order ID in the subject line of the mail.

Thank you for cooperating.

Regards,
Snapdeal Team

S
S
sameekha
, US
Jan 18, 2016 11:16 am EST

tempered glass Panason eluga I received damej pis I return parsel but my Cash not receive please send my money please refund my money
Bank of India. Ac.no.[protected]
Name. Mr.Wasim abdulrauf Shaikh
IFSC. CODE. BKID0000817
MOBILE NO.[protected]

O
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Online _CST
, US
Dec 31, 2015 6:46 am EST

Hi Sujit Thapa,

Hope you are doing good.

Hope your concern is resolved. Do let us know if you need any further assistance. Please write to us at help@snapdeal.com.

Thanks,
Snapdeal Team

O
O
Online _CST
, US
Dec 31, 2015 6:44 am EST

Hi Eesha,

Hope you are doing good.

Hope your concern is resolved. Do let us know if you need any further assistance. Please write to us at help@snapdeal.com.

Thanks,
Snapdeal Team

O
O
Online _CST
, US
Nov 24, 2015 2:57 am EST

Dear Sujit Thapa,

Hope you are doing good.

Sorry for the inconvenience. This is to inform you that your concern has been noted and our team is working on it. For any further clarifications, please write to us at writetous@snapdeal.com and kindly mention your order ID in your subject line.

Thank You for your cooperation.

Regards,
Snapdeal Online Team

O
O
Online _CST
, US
Nov 24, 2015 2:55 am EST

Dear Eesha,

Hope you are doing good.

Sorry for the inconvenience. This is to inform you that your concern has been noted and our team is working on it. For any further clarifications, please write to us at writetous@snapdeal.com and kindly mention your order ID in your subject line.

Thank You for your cooperation.

Regards,
Snapdeal Online Team

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1:25 am EST
Resolved
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Snapdeal.com awful company

This pertains to Snapdeal's order # [protected] .. I ordered a chair online from the site and after several weeks, the company claimed inability to deliver the item . In the meanwhile, they changed the delivery date 3 times without any intimation or notice to me and in fact, I didn't notice at first but then later realized that the goalpost is moving.

Emails to their various ids, complaints on the website resulted in automated "Thank you and we'll get back" responses ..and phone number was not reachable. There was one instance when my wife was on the phone for nearly 30 mins without getting to speak to anyone at all .. I think her queue number was some 57 !

Finally, after a week of the forced cancelled, the money I paid (yes - i was foolish enough to pay upfront) hasn't been returned and of course, Mr. Bahl and his team wouldn't care !

~G

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Online _CST
, US
Nov 11, 2014 5:44 am EST

Dear Girija,

Sorry for the inconvenience. This is to inform you that your concern has been noted and our team is working on it. For any further clarifications, please write to us at help@snapdeal.com and kindly mention your order ID in your subject line.
Thank You for your cooperation.

Regards,
Snapdeal Online Team

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12:34 am EST
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Snapdeal.com order [protected]: received damaged tv.. reverse pickup not yet done.

We have received a BROKEN Display TV after 15 days of order. Being dissapointed i have requested for replace giving all the info they needed. There was no reply or callback from SNAPDEAL since then. We are calling them on a daily basis and snapdeal representatives gave no assured reply. After 12 more days of struggle, we got a reply saying that reverse pickup is been delayed from our side. We have not received any call from any kind of courier partner.
It's been a month since we ordered a TV and we are stuck with a damaged one. This is disappointing from SNAPDEAL, while all other competitors are promising 1-2 days safe delivery.

Need URGENT resolution!

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Online _CST
, US
Nov 11, 2014 5:45 am EST

Dear Bharat,

Sorry for the inconvenience. This is to inform you that your concern has been noted and our team is working on it. For any further clarifications, please write to us at help@snapdeal.com and kindly mention your order ID in your subject line.
Thank You for your cooperation.

Regards,
Snapdeal Online Team

ComplaintsBoard
K
1:48 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Snapdeal.com snapdeal.com cancels discounted orders with silly reasons and asks customer to re - place the order at increased price.

Snapdeal.com cancels discounted orders with silly reasons and asks customer to re - place the order at increased price.
Silly reason is "address not found" where as delivery person din't even called to me to find address. Additionally i have received more than 5 products on my address.

I placed order # [protected] for bajaj mx6 steam iron on 12th oct 2014 which was committed to be delivered on 22nd oct 2014. Even after multiple calls to snapdeal customer care, i have not received the product yet. I have also raised complaint number [protected] on 27th oct. For the same. However on 3rd nov i have received order cancellation.

I have been following up for this since 3 weeks with snapdeal and finally decided to take help form this forum.

After detailed inquiry of my order, i came to know that it was returned to dealer by courier person with a silly reason "address not found". I call this reason silly as there was no phone call to me from delivery person to get hint about the address and most important thing is that i have previously received more than 5 products at this address (Which is very easy to find) . Snapdeal also mentioned that multiple deliveries were attempted (For complaint # [protected]) however it is hard to believe that no phone call was made to me even for asking once.

More - over when i raised a request couple of days ago over call to cancel the return (Which was not initiated by me) and re - place the order by clearly saying i don't want my money back, i want the product, snapdeal representatives forwarded this request and said that it will be re - placed ad you will get it within 4 - 5 days.
Today when i called, snapdeal representative told that the order had been cancelled and i should pace a new order with additional payment of rs. 300.

Was it my mistake that i bought this product with discount?
Was it my mistake that delivery boy din't find my address? I have even launched a complain for delivery boy's fake answer, don't know what happened to that)
Was it my mistake that even after snapdeal representative saying "your order will be re - placed" the order was never re - placed?

Can i get my product at same price i bought it for (Rs 990) ?

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Online _CST
, US
Nov 11, 2014 5:46 am EST

Dear Kuldeep,

Sorry for the inconvenience. This is to inform you that your concern has been noted and our team is working on it. For any further clarifications, please write to us at help@snapdeal.com and kindly mention your order ID in your subject line.
Thank You for your cooperation.

Regards,
Snapdeal Online Team

ComplaintsBoard
S
9:09 am EDT
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The complaint has been investigated and resolved to the customer’s satisfaction.

Snapdeal.com customer service

order # [protected] AWB Number - [protected] Request #[protected]: Pathetic service . Why does snapdeal deal with such hopeless couriers, the product is in bangalore from 16 and yet to be delivered . In spite of complaining to the courier company and also snap deal, Stil no action on this

Processing Date Current Status Time Pieces
Thursday, 30 October, 2014 Out for delivery at JP NAGAR SDC 10:24 1
Tuesday, 28 October, 2014 Arrived at JP NAGAR SDC 16:09 1
Thursday, 16 October, 2014 ATD to YELAHANKA SDC 08:34 1
Thursday, 16 October, 2014 Processed at MAHIPALPUR MDC [MDC] 07:22 1
Wednesday, 15 October, 2014 Arrived at MAHIPALPUR MDC [MDC] 05:00 1
Wednesday, 15 October, 2014 ATD to MAHIPALPUR MDC [MDC] 22:31 1
Wednesday, 15 October, 2014 Processed at JAIPUR SDC [SDC] 22:28 1
Wednesday, 15 October, 2014 Arrived at JAIPUR SDC 21:05 1
Wednesday, 15 October, 2014 Booked 18:00

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sanjayaachu
, US
Nov 19, 2018 8:07 pm EST

oreded on 22/2/2016 but it comes a small size bag but the refund was not done to my account

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Umesh Raj
, US
Nov 14, 2018 12:12 pm EST

I parches on 6/10/2016 whirlpool 1.5 ton ac the delivered date is 15/10/2016 but item was not residue still today

A
A
Abhinay Gupta
, US
Nov 13, 2018 12:02 am EST

Snap deal is fraud company, they have cheated me and now not refunding my money back...
SUB ORDER ID : [protected]
I received different product, and returned the same.
Later they said QC failed and denied to refund my money.
THIS IS FRAUD.

K
K
,kkjdfnjbi
, IN
Oct 22, 2018 8:52 pm EDT

i buy a phone from snapdeal the item was dispatched via speed post and isee no status after 23/06/17 so i contact speed post theybsaid the parcel is missing from the way why ? snapdeal and speed duties are deliver my parcel in time why they are very irresponsible ? then iregister acomplaint

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Shruthi S Murthy
, IN
Aug 28, 2018 3:29 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

I had ordered for L'Oréal Paris xtenso shampoo and mask from snapdeal.
Instead what I received was fake and broken products.
The smell of the shampoo was very different from the original one.
And when I requested for return and refund.
They said my product was not eligible for refund.
When the bottle is broken how can I use it?

O
O
Online _CST
, US
Oct 31, 2014 7:09 am EDT

Dear Santosh,

Sorry for the inconvenience. This is to inform you that your concern has been noted and our team is working on it. For any further clarifications, please write to us at help@snapdeal.com and kindly mention your order ID in your subject line.
Thank You for your cooperation.

Regards,
Snapdeal Online Team

ComplaintsBoard
N
1:03 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Snapdeal.com snapdeal cheating the people rupees

my order id is [protected]
Order Placed On : [protected]:36:39
i placed an order in snapdeal.com (64gp sandisk pen drive) as COD i received the defected product then return the product for replacement of new one. but the didn't sent me the product instead of they cancelled the product without any prior communication.
still now they not responding about my paid amount. i contacted several time to snapdeal.com representaive they didn't providing any detail about refund or replace about the product or the rupees.
they simply tell" the product will deliver soon i can't tell the exact time"
but you can see their website 7-10 days easy return policy

i here attached the the invoice copy and the return courier address

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Online _CST
, US
Oct 19, 2015 5:51 am EDT

Dear Reviewer37987,

We apologize for the inconvenience. We care about your grievance, and your complaint has been noted and is currently being worked upon by our team. We would like to know more about your problem and its details. Please share your order ID, complaint no. and contact details with us at writetous@snapdeal.com, mentioning your order ID in the subject line of the mail.

Thank you for cooperating.

Regards,
Snapdeal Online Team

R
R
Reviewer37987
,
Oct 03, 2015 11:37 am EDT

I hv purchased a Gillette mach3 gift pack from Snapdeal. Its Mrp s 275 but they r selling it for 299/-. They r biggest frauds in India.

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O
Online _CST
, US
Oct 25, 2014 3:22 am EDT

Dear N Saranraj,

Sorry for the inconvenience. This is to inform you that your concern has been noted and our team is working on it. For any further clarifications, please write to us at help@snapdeal.com and kindly mention your order ID in your subject line.
Thank You for your cooperation.

Regards,
Snapdeal Online Team

ComplaintsBoard
M
6:08 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Snapdeal.com incorrect product

Hi Kunal,
I am writing this email to express my sadness and
frustration towards the services offered by your company...not only the
delivery turned out to be unpleasant but the customer services of your
company has certainly changed my perception about your C-sat fundas...
Order Id- [protected]
Complaint Id- 9531220
Item Ordered- a nova rotimaker
Item received- an eagle product
Amount paid- Rs. 1500/-
Reasons for my exasperation n agitation are:
1. Incorrect product delivery
2. No empathy
3. Cust service reps are only busy in reiterating the policies and processes instead of prioritizing the concern.
4. If asked to transfer calls to sup then its a long hold ALWAYS !
The agent i spoke last was so arrogant and rude...i mean..
Is he nuts or if the training and quality team of Snapdeal consists of
bunch of fools who cud not evn impart the right skills to him?
Being a working person I REALLY DONOT HAVE TIME TO CALL
YOUR TEAM AGAIN AND AGAIN AND REQUEST THEM TO EXPEDITE THE PROCESS OF
DELIVERY FOR THE RIGHT PRODUCT !
This insane guy didnt evn hesitate in saying "we have not
done it deliberately"...HOW CAN YOUR TEAM BE THIS UNPROFESSIONAL AND
CASUAL TOWARDS THE BLUNDERS?
I had ordered it for some reason but your company has spoiled the interest and everything...
I donot know when i will be getin my product BUT YOU HAVE
LOST A CUSTOMER FOR THE LIFETIME AND ALSO I WILL BE RESTRICTING EVERY1
IN MY CIRCLE FROM SHOPPIN FROM YOU GUYS IN FUTURE !
Being into this industry one needs to be quick and
courteous in keeping their customers happy...and your work is customer
dependent only...Customers have so many options TO SHOP...SO VALUE THEM
!
Hope my this letter to you will help me in getting my product cz you being my last hope now...

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Online _CST
, US
Sep 25, 2014 7:44 am EDT

Dear Mitashi,

Sorry for the inconvenience. This is to inform you that your concern has been noted and our team is working on it. For any further clarifications, please write to us at writetous@snapdeal.com and kindly mention your order ID in your subject line.
Thank You for your cooperation.

Regards,
Snapdeal Online Team

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