The complaint has been investigated and
resolved to the customer's satisfactionResolved Smith's Grocery Store — inspect your receipts every time!
resolved to the customer's satisfaction
I have been a Smith's patron for over a decade now, and most likely will continue to be in the future. I just have a few complaints, that probably happen at other grocery stores as well.
1. They start scanning my items before I have a chance to enter my fresh values (discount card) card, which leaves me wondering if I was charged the correct price for those items.
2. Nearly every time I shop for my groceries I am over charged a few dollars! It really upsets me, because I try to watch whats going on, but they go so fast (which is a good thing I suppose) and I miss a few items along the way. I have even questioned the price of an item and they assured me that the discount would come off at the end of the transaction, and it didn't. This happens to me so often.
Once I went in for a large haul of groceries, and I purchased a toothbrush that was on sale for $2.99. The others of this brand were all $5.99. Well, it rang up for $5.99, I questioned it, so she went to check the item tag. When she returned to me she said, "Oh, well this isn't on sale, the sale ones for $2.99, so these were put in their place." Shouldn't they have taken down the $2.99 price if we were being charged $5.99? This is just an example of how they trick us customers, and that we really need to inspect our receipts, every time!