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Sling TV

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Sling TV Complaints Page 3 of 8

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S
7:08 pm EST

Sling TV Billing

I canceled my account months ago and continue to get billed. I would login to the account to check the status and showed the account was closed. I stilled continued to get billed. Today, I finally found a phone number to call (by the way, they have nothing on their site to call them) and called them about my account. They said I never canceld my account. I asked them to look at the activity on my account to prove I cancelled and had not used their site in 5 months. They said it didnt matter. I had them cancel and they did absolutely nothing in return. Not a sorry, no credit in return, nothing... Worse service ever! FYI, I emailed them about my account and they never responded. Check the account activity, I never used Sling!

Desired outcome: I would like a refund for the months they charged after I cancelled my account in September.

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R
R
RVmax
Minneapolis, CA
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Mar 10, 2023 4:47 pm EST
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My service of Sling on a brand new TV with full speed internet and where other streaming service load immediately tells me something is wrong with how it works or desi

gned.

Sling doesn't load.

You have to reboot it by turning off the power to clear the last program I assume.

Even then, good luck accessing it.

So the alternative is to pay more elsewhere which for me is starting to sound appealing.

30 minutes to access customer service by phone today. The phone says Sling online but the answer msg was 'DishTV.'That may tell you something

ComplaintsBoard
F
12:02 am EST

Sling TV Sling DVR

On 12/31/2022 I used the Sling DVR to record the Georgia vs Ohio CFP Bowl game, one of the 3 most important college football games of the year. When I tried to play the recording on 1/1/2023 I got about 50% commercials and some idiot saying "Due to time constraints we have shortened this coverage" over and over again. Only about half of the actual game was recorded.

Is this what they expect us to pay $40/ month for?

Desired outcome: Sling should post an explanation and offer everyone a refund.

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C
6:39 pm EST

Sling TV Too many commercials- Enough already

Is one of the main reasons we pay so much for tv is that we don't have to see a ton of ads? Yet despite the fact that we pay $55 a month, at any given time we are forced to see roughly 3-5 minutes of stupid ads per roughly 15 minutes of an on demand movie. I used to like Sling but the deluge of ads during 2022 is making me search for another service.

Desired outcome: Less commercials during on demand viewing

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E
1:45 pm EST

Sling TV Sling TV

I can take a lot with ad abuse and have never officially complained about them. But today I was shocked and apalled, when they showed religion-promoting ad with the prayer from Graham something evangelists during the Kings of Pain History channel show. This is so unfair to people who are religion-free. This was my first and the last time I subscribed, because I needed to watch Workd Cup, and even did not get that experience fully in SlingBlue. I will not return to this provider ever again.

Desired outcome: Why not to have atheist ads then too?

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C
C
Customer #53
US
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Dec 26, 2022 6:41 pm EST

Same here. It's ridiculous.

ComplaintsBoard
T
1:39 pm EST

Sling TV Recording feature for World Cup Games

I'm watching the World Cup games on Sling. When I cannot watch a game live I am recording the games. The recordings are set to 2 hours and 45 minutes. If the game goes beyond the time (into Shoot-outs) the recording ends prior to the end of the game. So if you want to watch the recordings of Morocco v Spain and the Croatia v Brazil games - you will miss the end of the game and the final score.

Upon contacting Sling they stated there was nothing they would do for me to rectify the situation.

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E
5:29 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Sling TV Sling TV

I subscribed to Sling a number of years ago but subsequently cancelled and switched to another streaming service. I recently subscribed to Sling again. In addition to being charged for the service, I was billed an additional $67.41 twice. When I contacted them about this it was determined that the old account I had with them was reactiivated in addition to adding my new account. They will not refund my money. This is a very poor business practice. Old account was with an old email address and a different credit card account.

Desired outcome: I would like to have my money refunded $134.82.

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W
4:30 pm EDT

Sling TV Full refund

I had Sling TV a couple years ago but have switched over to Philo TV for a better value. Just noticed on my credit card statement that Sling had charged me $37.58. I called and asked them to refund my credit card and they refused. It was charged on the 12th of October and I received my bill Nov 1st, I called them the same day I received the bill. I explained to them that someone at there office must have charged my card because they still had it on file and I was unable to remove the card. They still refused to credit my card for the fraudulent charge. They agreed to remove my card but refused the refund. What a SCAM! Charge anyone's card for a month of service and then keep the money.

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S
3:47 pm EDT

Sling TV unauthorized use of my card

I call Slingtv Complain about Unlawful Used of my Credit Card I

was first met with customer services telling me l have Strong Creole Accent he said man it's strong my Complaint is why was 2 Payment taken from my card in the same month the first Payment was October 3rd , 2022 of $41. then Another on October 30 ,2022 of $41. why the customer services I must have multiple email addresses that why i was I charge 2 times in October then he tried giving multiple reasons why i was being charged twice this month i have the original email's THAT showed SlingsTV send asking to restart my subscription that's my proof i used one email addresses SlingsTV one account they trying insinuate something else like use another email address how can keep customers when you are S caming they out of there money

Desired outcome: in Good faith i want my Money back and want an Apology From this man

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K
9:58 am EDT

Sling TV unauthorized charges

I cancelled my sling subscription on Oct. 23rd to be done on 10-27. that is fine and dandy - but n the 27th someone simply went to the app on the tv and it automatically reactivated it and immediately charged my bank account 45.$.

I spent literal hours on chat and phone to get a refund - absolute refusal. when i asked them to remove my credit card they insisted they cannot do that until nov. 27th 2022.

The only way I can do that is to cancel my account right now and I lose the month of use - BUT my credit card will be removed/

This is a scam - pure and simple - and i am s ure they have defrauded thousands of accounts through the years/

I am done with slaing - never never ever again. Back to cable!

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S
san Csa
US
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Nov 01, 2022 4:00 pm EDT

slingtv is scam.. they told me the why i was being charge twice in one month because i have multiple email addresses and other account's with them all lies i cancel them because i see how they were taking my money from my bank account unauthorized used of my card they have been reported as a fraud stealing peoples money out of their account

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S
10:17 pm EDT

Sling TV dvr service

Since I was tired of paying premium prices with my former service for recording a limited amount of shows our household of 2 decided to go with Sling. But more often than not the fast forward through commercials gets mangled and double exposed with two audios playing at once and the only solution is starting the recording over. Very clunky at best, if the problem doesn't repeat itself when trying to fast forward to where you left off- aggravating to the point of...ready to unplug

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A
7:11 pm EDT

Sling TV Inappropriate, violent commercial

Today (Oct. 15, 2022) while watching Planet Earth on BBC America through the channel guide, not On Demand, a violent political commercial sponsored by For Sanity came on. It used graphic footage of robberies, beatings, and shootings and had a racist edge to it. This is extraordinarily inappropriate. Unsolicited violence and any form of racism is abhorrent, but including it in a family show where children may be exposed to it is particularly horrible. This ad should never have been allowed to run.

Desired outcome: Remove this ad immediately.

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C
C
Customer #53
US
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Dec 26, 2022 6:45 pm EST

Sling should be sued for some of the ads they allow to run.

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J
9:28 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Sling TV Streaming TV

I wanted to cancel my subscription. Went through the online cancel process and ended up in a loop asking for my reason, then back to asking my reason when I confirmed cancellation.

I went into the chat and got the subscription cancelled but they would not remove my payment method or my account. I asked for corporate information and they said they did not have this.

At this point, based on their service and horrible web site design, I want my account removed entirely. I will not be back.

Desired outcome: At this point, based on their service and horrible web site design, I want my account removed entirely. I will not be back.

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B
11:54 am EDT
Verified customer The reviewer confirmed their account using Facebook. Learn more

Sling TV sling tv

9/16 having problems with lag/buffering. spoke with my wifi provider and we tested things for an hour and everything looks good. i checked other streaming service i have and worked. so i contacted sling 1 st person to respond was a gentelman i could not understand. i asked 3 times to get some 1 i could understand. another agent got on phone and seemed to be interested to fix problem but wanted me to trouble shoot their problems. i explained that my wifi service is good and all she could do is insist i trouble shoot with her . i explained i dont work for sling, dont get paid by sling, i pay my bill every month so its their responsibility to fix not mine shoe would not listen and just kept saying the same things over and over again ,no headway being made,. very sorry custemer support. dont listen

Desired outcome: i want to be compensated for outages that keep happining i pay i expect service , no service refund demanded

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T
5:45 pm EDT

Sling TV Streaming service

I signed up for streaming service on Sunday September 11th. After realizing I was not able to watch nfl games, I cancelled the service one hour later on line but only because I was unable to reach anyone by phone. I was on hold for 40 minutes. When I got hold of service person on Tuesday and explained my situation, I was informed that they could not refund what I was charged. I was informed that I would have had to contact them that day. They were not available and long story short, sorry even though you don’t want it, and since you did not contact us there is no refund. Very poor service. I decided to use YouTube as a service. Very poor customer service and not very impressive streaming service

Desired outcome: Would appreciate you refunding my $17.50 since I didn’t use the service and I won’t be using it for the month.

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J
8:53 pm EDT

Sling TV Sling needs an overhaul.

Channel has issues loading. Someone shows set to DVR don't record. Tried contacting company with no response. No way to retain customers. Other issues I've experienced;

Channel closing out.

Jumping back to guide screen.

Freezing

They also raised the monthly price without informing me. This may be the cheapest form of streaming tv out there but when I pay for a service I expect it to work.

Desired outcome: Company needs to fix all the issues they have including customer service.

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R
10:53 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Sling TV Sling tv

I’m in Colombia for over two months. I’m trying to cancel my sling subscription. Sling only works in the United States. When I tried to contact sling through the Internet or email or phone it is all blocked because sling only works in the United States. I’m being charged for a service that I cannot use and I’m trying to cancel it. My emails: [protected]@icloud.com. [protected]@live.com. Phone +[protected]. Ronald Pichler I just want to cancel sling

Desired outcome: Cancel sling.

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M
3:33 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Sling TV Account and package edit page

I signed up for the Orange + SportsAddon Package. After a month I tried to

delete SportsAddon. Despite editing my choices multiple times the SportsAddOn package remained in my subscription charged. A cancelling,

restarting, and package editing infinite loop commenced without success.

This appears to me to be a "Dark Patterns" grift. It worked to the tune of

$18.50. Sling TV would work for me if it worked as advertised. It does not

and false advertising is a crime. I read that the FTC is investigating fraud of

this type I find myself on "Complaints Board"?! I am contacting the

California Dept. of Consumer Affairs as well.

Desired outcome: Fix the accounts editing page to reflect package deletions properly and removethe charges going forward.

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F
11:17 pm EDT

Sling TV The HLN Network tends to glitch up during the viewing

I've tried adjusting the video quality, I've tried limiting the advertising targeting, and it still glitches up. I just want to watch Forensic Files, man. Also, the DVR'd Harley Quinn episode on TNT came out glitchy.

Desired outcome: Maintain the video feeds so that they don't glitch up.

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T
11:15 am EDT

Sling TV Commercials being repeated over and over again.

The ‘online betting' commercials are nearly constant -- I don’t like them, and find their repeation to annoy my sense of sensibility. This has made be look to find another streaming service.

Desired outcome: removing the constant repetition.

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C
C
Customer #53
US
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Dec 26, 2022 6:49 pm EST

I'm sick of this too. Cancer meds commercial. The same one sometimes even 2 times in a row. Every 12 minutes or so and its not even live tv.

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B
1:05 pm EDT

Sling TV Commercial on Fox news

New commercial seen on Fox news, Is Crude, and embarrassing.

The product is called "Ballsey' for a Man to shave his scrotum, in case I had to explain it to you.

I doubt this would have been allowed if it were for a woman and using various Crude Terms for their anatomy.

This also makes the add sexist.

B. Stockton

Seen on Fox News , 9:55 am pacific time on Monday July 27 2022.

Desired outcome: Remove Commercial. Forward to Fox Network if it is their doing. I will..

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