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1.2 174 Reviews

How responsive is Sling TV's customer service?

1 Resolved
154 Unresolved
Very poor 🤒
We don't know much about how Sling TV handles customer complaints outside ComplaintsBoard, but what we see here, on our website, is quite disappointing. We think there might be reasons for the company's actions (like not knowing about the complaints), and we would be happy to see them among customer-focused businesses that easily solve customer problems. But until that happens, we ask reviewers to be cautious when dealing with Sling TV and using their services, and to carefully read the experiences of other customers on ComplaintsBoard, because who is warned is armed, you know! 💪
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Sling TV reviews and complaints 174

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Sling TV Beware of Sling TV's Shady Billing Practices: My Experience with Their 11 Month Contract Scam

I recently signed up for a sweet deal on Sling TV, which promised me 6 months of Sling Orange and HBO for only $210. I had never heard of Sling before, but I figured it was worth a shot. When I signed up, I assumed that HBO was included in the Sling Orange package, so I applied my promo code and started watching my favorite shows.

However, I soon realized that HBO was actually a separate add-on, so I quickly edited my account to add it. That's when things started to get messy. Sling claimed that when I signed up for Sling Orange, the promo code actually applied for 11 months of service, not just 6. So when I signed up for HBO, it charged me for 11 months of service, since I was already locked into an 11 month billing cycle.

I thought this would be an easy fix, so I called their customer service and asked them to update my account to reflect the 6 month promo and refund the HBO charge. But instead, I received an email from their billing department saying that the charge was not refundable and that I was stuck in an 11 month contract with them.

I was shocked and frustrated by their response, so I called and emailed multiple times to try to get my refund. But every time, they denied my request and even blamed me for the charge. One rep even told me that I would still owe the 11 month charge even if I canceled my promo now.

I couldn't believe the audacity of this company. They were perfectly fine with charging me for a service that I no longer used or wanted. So I decided to file a complaint with the FCC, and that's when things finally started to change.

After my complaint, Sling's billing department finally agreed to refund my money. But even now, I'm still waiting to see the refund on my credit card. It's been a long and frustrating process, and I wouldn't wish it on anyone.

In conclusion, while I believe that a la carte TV is the future, Sling TV is not the savior we deserve. Their billing practices are shady and fraudulent, and they don't seem to care about their customers. If you're thinking about signing up for Sling, I would advise you to be very careful and read the fine print. And if you do run into any issues, don't hesitate to file a complaint with the FCC.

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Sling TV Sling.tv's Refusal to Refund Money After Fox Dispute Creates Confusion and Anger

Sling.tv had a bit of a tussle with Fox, which meant that they weren't carrying their channels. I was pretty bummed out about this, especially since I had just signed up for their service with a limited discount of $25. I only wanted to watch the American League baseball playoffs, which were being aired on FS1. Unfortunately, since Sling wasn't carrying Fox, I couldn't use their service. I had to quickly pay YouTube.tv another $50 if I wanted to watch the first game, which was starting in just a few hours.

Sling stubbornly insists that they're justified in keeping my money. They say that at the time, Fox wasn't listed on their website as an available network. But come on, how was I supposed to know about the dispute with Fox? And how was I supposed to know that after years of having FS1, they suddenly wouldn't have it anymore? I thought too highly of Sling to think that they would remove a network as popular as Fox without announcing it clearly on their homepage. I mean, websites that review streaming services all over the Internet said that they did have it. So Sling gets to keep my money, and I get nothing.

Sling's problem with Fox and their apparent attempt to keep people in the dark created so much confusion. They had to have known that people wanting Fox would mistakenly sign up, and they should have been willing to give refunds as any ethical and respectable business would. Instead, they took advantage of the confusion.

I have to wonder why Sling wouldn't refund money given to them by mistake and under false pretenses. Why would they give excuses, argue, and find trivial, opportunistic reasons to refuse refunds? This just angers and turns potential customers into enemies. It's really not good for their reputation. It makes me think that Sling simply wants your money, apparently at any cost.

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Sling TV Frustrating Experience with Sling TV: Runaround, Misinformation, and Poor Customer Service

I recently had an experience with Sling TV that left me feeling frustrated and disappointed. I tried to cancel my service, but I got the runaround for more than three days. I couldn't access my account online because I couldn't remember my password, and when I asked for reset instructions, they never came. I tried to reach them by phone, but there was no way to do so if I couldn't access my account. Finally, I was able to get their customer service line through ROKU, but I still couldn't get through by phone. So, I opened a chat, and they told me I had to cancel through ROKU. I told them I already talked to a ROKU rep, but they misinformed me and told me to contact Sling. I had to go through three customer service reps before I could get one I could understand.

The first rep I talked to told me that if I canceled my Sling account, it would also cancel my ROKU account because it would make my activation code expire. I was very skeptical of this claim, and I questioned it vehemently. The guy hung up on me, which was very frustrating. I called back, and the second rep I talked to was at least understandable. He told me not to worry, my ROKU would not cancel, and that the activation codes do not have expiration dates. He asked me for the name of the first guy who told me this, but I couldn't give it to him because the other guy's accent was so thick I couldn't understand him. The second rep told me not to worry, that he would take care of the problem, and asked me to give him 24 hours to call me back.

Overall, my experience with Sling TV was very frustrating. They offer no customer service, and it wouldn't surprise me to learn that they have some deal with ROKU reps to tell customers that they will lose their ROKU if they try to cancel their Sling account. I feel like I was ripped off, and I would caution anyone considering using Sling TV to think twice before signing up.

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Sling TV Sling TV Review: A Total Joke with Terrible Customer Service and Refund Policy

This company is a total joke, let me tell you. I was so excited to sign up for Sling TV, but boy was I disappointed. First of all, they don't even have any of the Discovery channels, which is a total bummer. And to make matters worse, they sold me a device that I got a discount on for purchasing three months in advance. But get this, DirecTV Now, which is a similar service, gives away the same device for free for just paying two months in advance. What a rip off!

And don't even get me started on their refund policy. As others have noted, there are no refunds, even when it's Sling TV's error! And get this, nowhere on the website or during any phone call was I ever informed of this. I had to file a fraud charge with my credit card company just to get my money back. And even then, 45 minutes later, I got an email welcoming me back to Sling TV and charging me even more money! What a bunch of BS.

Their customer service is a total joke too. I was sold an AirTV player and charged for three months of their cloud DVR, but no one mentioned that the AirTV player did not support the cloud DVR. Their customer service should've already known this, but since it was their mistake, I should've received an immediate refund. But nope, I had to fight tooth and nail with my credit card company just to get my money back.

And to top it all off, they don't even have it so you can sign into separate streaming sites on the Roku, like nearly all other companies let you sign into. What a pain in the butt.

In the end, I gave up and got a deal from Xfinity that costs less for my TV than Sling could ever offer. And get this, it comes with a real DVR, tons of channels, etc. since I'm using their broadband. The combination of both costs is considerably less than what I was able to get from any streaming company, especially when you need a lightning fast internet to watch these types of programming without constant buffering.

So yeah, save yourself the headache and go with a different company. Sling TV is a total joke.

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12:37 pm EDT

Sling TV Device shipping / lack of information

I understand that Sling was hit with a cyber attack of some nature in February. This undoubtedly caused problems with their network infrastructure requiring time to troubleshoot and repair. Having been involved with recovery efforts following an attack on a company for which I worked, I can understand the frustration. I also know that customer service efforts must increase exponentially if a company expects to retain their customer base and attract new business. This does not appear to be the case with SlingTV.

I did considerable research into the programming offered by a number of streaming TV services and found that some programming we enjoy was not to be found in any of the major services but was available via local OTA stations. Since we have multiple TVs in our home, the distribution of OTA channels became a major consideration in our cable cutting efforts. Enter Sling and AirTV. With Sling I was able to obtain the desired streaming channels and, with AirTV, have access to OTA programming wherever it was needed without stringing coax cable throughout the house or installing multiple antennas. The offer of bundled streaming service and an AirTV Anywhere device promised to make the “perfect” solution.

On 21 March 2023 I purchased 3 months of Sling TV with the AirTV Anywhere device thrown in for an additional $99.00. No where on their site was any indication or warning that they were experiencing difficulties with the ordering process. The Sling streaming service was active immediately and thus far has proven quite satisfactory. However, when a couple of days passed with no indication the AirTV device had shipped, I checked on line via the chat function and was greeted with the notice that no order was found. I called “customer service” and was told that a device would definitely ship but that they had no visibility of when. After a few more days of absolute silence, I lodged a complaint with the Better Business Bureau. I was ultimately contacted by a representative of SlingTV. In an email exchange with the representative, I was ultimately given a refund of $99 for the device and promised that one would still ship to me as soon as possible with no promise of a potential shipping date. I emailed the representative a few days ago just to verify that a device would ultimately ship and even offered to again pay the $99 original price. I emphasized that the major reason I selected Sling was for the bundled offer and that not having the AirTV device completely undermined my initial plan for complete TV coverage. I explained that I simple need to know for sure that the device will ship soon or, alternately that it will never be available. My main concern is that I have essentially been left in the dark. Sling and AirTV are sister companies and it is absolutely inconceivable that one seems to have no idea what the other is doing. This is not a real confidence booster. The impression left with this customer is that Sling/AirTV is either totally incompetent or places little value on the needs of their customers. I have grown very weary of noncommittal answers to simple questions.

Desired outcome: I am requesting a definitive answer regarding shipment of the AirTV Anywhere device. I need to know either (A) A firm date when the device will ship or (B) that they will not ship one at all.

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Update by j-r-gilbert
May 03, 2023 6:12 pm EDT

A few hours after posting this complaint I received an email from a customer service manager stating that my device was shipped yesterday. I researched the tracking number and the shipment referenced does appear to be coming from Sling. Assuming the device does actually appear at my door, and I have no reason to believe otherwise, I will consider the situation satisfactorily resolved.

I still encourage Sling to be much more proactive in communication with their customers. This has left a sour taste which would serve to magnify any future hiccups. Customers should never be forced to beg for information.

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6:32 pm EDT
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Sling TV Refund!

I signed up for Sling and thought it sucked compared to the streaming service I was looking to replaced. I cancelled it within 24 hours of signing up and my account was quickly closed and I no longer have access yet I am being told I still have to pay for the first month? DO NOT try this service as it does not include alot including CBS. I will be disputing this charge on my card.

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5:56 pm EDT

Sling TV Retaliation for disputing charge

I’ve had Sling for several years. The payment is posted as Amazon Pay then to my credit card. In April I noticed my bill had increased without notifying me of rate hike. The customer service person (csr) told me I had added channels in February 2023 to include Portuguese channels. Don’t speak or read Portuguese nor do I know anyone that does. The csr said I had been hacked and it was my fault that I use a public WIFI. My accounts including Sling are only accessed through my home via my iPad or laptop which never leave home. Refused to give me credit for the 2 months the Portuguese channels were on the account. Csr wanted me to believe that someone got through my motion detection cameras undetected, disabled my alarm system, got past my Doberman, got into my locked safe to get the passwords for my iPad, laptop and account passwords. Then got out undetected. I had called Sling in early February when I started seeing some Middle Eastern advertisements and no mention of the addition of the Portuguese channels. After being belittled by the CSR I found that Sling had been hacked. I filed a dispute with my credit card company. Sling then went and issued a disconnect of my service effective April 29th 2023. Again, called Sling April 5th 2023 where I was assured that no service interruption. Today I see the credit card company reversed my credit as the Sling claimed I had never informed them to cancel. Service was not cancelled by me I only disputed the Portuguese channels. Called Sling again where I was informed to call Amazon as they cancelled it. Not true. Called Sling again where I was informed billing had issued the disconnect and no way to stop service from being disconnected on the 29th. Multiple phone calls and hours on the phone. Csr refused to let me speak to someone else. Please note the CSRs are in the Philippines and English is not their native language. It is sometimes difficult to understand them.

Desired outcome: not disconnect service

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5:09 pm EDT

Sling TV Retaliation for unauthorized charges

I’ve had Sling for several years. The payment is posted as Amazon Pay then to my credit card. In April I noticed my bill had increased without notifying me of rate hike. The customer service person (csr) told me I had added channels in February 2023 to include Portuguese channels. Don’t speak or read Portuguese nor do I know anyone that does. The csr said I had been hacked and it was my fault that I use a public WIFI. My accounts including Sling are only accessed through my home via my iPad or laptop which never leave home. Refused to give me credit for the 2 months the Portuguese channels were on the account. Csr wanted me to believe that someone got through my motion detection cameras undetected, disabled my alarm system, got past my Doberman, got into my locked safe to get the passwords for my iPad, laptop and account passwords. Then got out undetected. I had called Sling in early February when I started seeing some Middle Eastern advertisements and no mention of the addition of the Portuguese channels. After being belittled by the CSR I found that Sling had been hacked. I filed a dispute with my credit card company. Sling then went and issued a disconnect of my service effective April 29th 2023. Again, called Sling April 5th 2023 where I was assured that no service interruption. Today I see the credit card company reversed my credit as the Sling claimed I had never informed them to cancel. Service was not cancelled by me I only disputed the Portuguese channels. Called Sling again where I was informed to call Amazon as they cancelled it. Not true. Called Sling again where I was informed billing had issued the disconnect and no way to stop service from being disconnected on the 29th. Multiple phone calls and hours on the phone. Csr refused to let me speak to someone else. Please note the CSRs are in the Philippines and English is not their native language. It is sometimes difficult to understand them.

Desired outcome: Hope they don't cancel me.

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2:58 pm EDT

Sling TV 3 months prepaid and get discounted AirTV

I signed up for the 3 month prepaid and get a discounted AirTV. It’s been 6 wks and I haven’t see the AirTV. I’ve used the Sling help line and there’s no indication that the item shipped. I called the number that Sling Help told me to call, I waited for 2 hours, seriously 2 hours and I was connected to Dish TV. There couldn’t help me that said I had to call Sling, I explained I called the number that’s on Sling’s Help web site. The guy at Dish gave be a different number. Called that and waited for 20 minutes the guy said it hasn’t shipped yet. Call back a week later, still has shipped yet but they’ll put a ticket in and note my account. I’ve called 6 times, the last time I was pretty upset because everyone keeps telling me they put a ticket in and it should ship soon. The last time I asked the customer service person to tell me how many time I called and read me the previous notes. There was not thing in my file. The previous customer service was blowing smoke up my [censored], Sling sucks. Find another streaming service.

Desired outcome: Still haven’t received my Air TV. Sling sucks.

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j-r-gilbert
Albuquerque, US
May 03, 2023 6:24 pm EDT

I have been in the same situation. I have emailed back and forth with a customer service person and was notified today that my AirTV device shipped yesterday. Perhaps your is or soon will be, on the way.

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2:25 pm EDT
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Sling TV email offer to receive Sling Orange for $20

I received half off offer of Sling Orange and was charged for Orange & Blue for $55. I want refunded or credited for the intended $20 Sling orange offer please. Waited 35 mins on chat to talk to someone who did not resolve or help. I have copy of transcript. Will dispute credit card charge and willing to take this a whole other level. My cancellation was exactly 1 minute after my "resubscribe".in which my previous subscription was reactivated for $55. They will not honor the email. Which is good for new and previous customers.

Desired outcome: Refund

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5:19 am EDT
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Sling TV Commercial interruptions

I added Sling to get MSNBC and a couple of other channels so I could cut the chord from my local cable company. The unfortunate thing is that Sling interrupts the news programming mid sentence to cut in with commercials, and comes back to a completely different segment...we are missing valuable information.

I understand the need for commercials, but you need to run them during the allotted time and stop interrupting the programming.

Desired outcome: Fix the interruptions

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6:02 pm EDT
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Sling TV Sling TV

I registered for Sling TV to watch a sporting event back on May 02 2022 and was told if i cancel in a month i will not be charged. I did cancel and since now April 07 2023 have been charged monthly a fee and want my money back. I have called your Customer Service line who refused to assist. This is WAY too much money to be taking from customers and I can only imagine who else you have done this to. I would love my money back. Thank you.

Emily

[protected]@gmail.com

I am NOT happy as I have cancelled all this.

Desired outcome: I want my money back from June to April or at least half the months. Absolutely ridiculous.

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10:43 am EDT
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Sling TV Cancellation

I went to cancel my service on 3/26/2023. Change updates add-ons etc. Noticed on 03/27/2023 I was charged a fee. Called 3/28/2023 customer service cancels my service on 4/27/2023 but does nothing for the charge of March 27 to April 27th. I can't use this service for this month because I am moving. Not user friendly on cancellation. I would like a refund. [protected]@comcast.net. I am currently not using the service.

Desired outcome: Refund

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7:52 pm EDT
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Sling TV tv service

Scam scam I never used the service immediately up for 7 day free trail cancel 2 days later just found out they have been charging my account for the past 2 months so $110 and won’t refund a picture off the BBB review I posted is here will keep posting everyday and writing bad review will have everyone I know post everyday bad reviews until this is taken care of tried to call and talk to a manger but they said they are to busy

Desired outcome: Full refund

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7:30 pm EDT
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Sling TV sling tv

Sling tv is a scam I signed up for a 7 day free trail and cancel 2 days after I set it up because they didn't have the show I wanted so I cancel the account and find out today they have charged me for the past 2 month and wont refund anything told them I don't want the service and refund guy was rude disrespectful going to have friends and family post bad reviews until something is done going to have everyone that I work with over 3,000 people asking them to post bad review they wont let me talk to a supervisor to get this problem worked out they took $110 out of my account and I have never once used the service doesn't even deserve one star only gave that because i had too

Desired outcome: refund in full never use the service and cancel after 7 day trail

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7:44 am EST

Sling TV New commercial

The new commercial showing a family at dinner and daughter walking away in anger carrying tv with Sling saying she is in love with Sling. This is offensive and goes to show how much disdain there is for the family unit as well as disrespect for parents.

This round of ndw commercials are not only offensive but dont make sense e.g. the therapist and client.

I recommend they get a new agency for publicity.

Phil

Desired outcome: Different commercials

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11:59 am EST

Sling TV Fraud billings

On 11-13-2022 I was billed $204.85, then on [protected] I was billed $286.16 for a total of $491.01.

After I contacted Cap1 and Sling TV, Sling said they would not do anything about the charges claiming they were proper.

Cap 1 deferred to the Sling TV response.

My account billing went from about $40.00 per month the above amounts as noted.

This billing issue has not been treated with repsect.

Desired outcome: If I do not receive my funds I will be notifying the following: Local Polce, State Attorney General, County Attorney General, FCC, FTC, local FOX news station investigative reporter.

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7:08 pm EST

Sling TV Billing

I canceled my account months ago and continue to get billed. I would login to the account to check the status and showed the account was closed. I stilled continued to get billed. Today, I finally found a phone number to call (by the way, they have nothing on their site to call them) and called them about my account. They said I never canceld my account. I asked them to look at the activity on my account to prove I cancelled and had not used their site in 5 months. They said it didnt matter. I had them cancel and they did absolutely nothing in return. Not a sorry, no credit in return, nothing... Worse service ever! FYI, I emailed them about my account and they never responded. Check the account activity, I never used Sling!

Desired outcome: I would like a refund for the months they charged after I cancelled my account in September.

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RVmax
Minneapolis, CA
Mar 10, 2023 4:47 pm EST
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My service of Sling on a brand new TV with full speed internet and where other streaming service load immediately tells me something is wrong with how it works or desi

gned.

Sling doesn't load.

You have to reboot it by turning off the power to clear the last program I assume.

Even then, good luck accessing it.

So the alternative is to pay more elsewhere which for me is starting to sound appealing.

30 minutes to access customer service by phone today. The phone says Sling online but the answer msg was 'DishTV.'That may tell you something

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12:02 am EST

Sling TV Sling DVR

On 12/31/2022 I used the Sling DVR to record the Georgia vs Ohio CFP Bowl game, one of the 3 most important college football games of the year. When I tried to play the recording on 1/1/2023 I got about 50% commercials and some idiot saying "Due to time constraints we have shortened this coverage" over and over again. Only about half of the actual game was recorded.

Is this what they expect us to pay $40/ month for?

Desired outcome: Sling should post an explanation and offer everyone a refund.

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6:39 pm EST

Sling TV Too many commercials- Enough already

Is one of the main reasons we pay so much for tv is that we don't have to see a ton of ads? Yet despite the fact that we pay $55 a month, at any given time we are forced to see roughly 3-5 minutes of stupid ads per roughly 15 minutes of an on demand movie. I used to like Sling but the deluge of ads during 2022 is making me search for another service.

Desired outcome: Less commercials during on demand viewing

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Sling TV In-depth Review

Pricing and Packages: Sling TV offers a variety of pricing options to suit different budgets. They have two main packages: Sling Orange and Sling Blue, each priced affordably. Additionally, they offer a combined package called Sling Orange + Blue, which provides access to both packages at a discounted rate. The flexibility in pricing allows users to choose the package that best fits their needs and budget.

Channel Selection: Sling TV offers a wide range of channels, including popular ones like ESPN, CNN, HGTV, and more. They also provide add-on channel packs for specific interests, such as sports, news, and lifestyle. While their channel lineup is extensive, it's important to note that not all channels are available in every package. Users can customize their channel selection by adding or removing packs as per their preferences.

User Experience: Sling TV provides a user-friendly interface that is easy to navigate. The layout is clean and intuitive, making it simple to find and access desired content. The on-screen guide allows users to browse through channels and schedules effortlessly. The overall user experience is smooth and enjoyable, ensuring a hassle-free streaming experience.

Streaming Quality: Sling TV offers high-quality streaming with minimal buffering or interruptions. The video playback is smooth and the picture quality is impressive, especially when streaming in HD. However, the streaming quality may vary depending on the user's internet connection speed and device capabilities.

Device Compatibility: Sling TV is compatible with a wide range of devices, including smartphones, tablets, smart TVs, streaming devices, and gaming consoles. They have dedicated apps for popular platforms like iOS, Android, Roku, and Amazon Fire TV, ensuring users can access their favorite content on their preferred devices.

Customer Support: Sling TV offers reliable customer support through various channels, including phone, email, and live chat. Their support team is knowledgeable and responsive, assisting users with any queries or technical issues they may encounter. They also have an extensive FAQ section and online resources to help users troubleshoot common problems.

Additional Features: Sling TV provides additional features like cloud DVR, allowing users to record and store their favorite shows for later viewing. They also offer a "Restart" feature, which allows users to start a live program from the beginning if they join late. These additional features enhance the overall viewing experience and provide added convenience.

Overall Value for Money: Sling TV offers great value for money with its affordable pricing, extensive channel selection, and additional features. The ability to customize packages and add-ons allows users to tailor their subscription to their specific preferences, ensuring they only pay for what they want to watch. The overall package options and features make Sling TV a cost-effective streaming service.

Pros and Cons:

  • Pros:
    • Affordable pricing options
    • Wide range of channels
    • User-friendly interface
    • High-quality streaming
    • Compatibility with various devices
    • Reliable customer support
    • Additional features like cloud DVR and "Restart"
  • Cons:
    • Not all channels available in every package
    • Streaming quality may vary based on internet connection

User Reviews and Ratings: Users have generally positive reviews for Sling TV, praising its affordability, channel selection, and user experience. Many appreciate the ability to customize their packages and add-ons. However, some users have reported occasional buffering issues and limitations in channel availability. Overall, Sling TV has received favorable ratings for its value for money and overall streaming experience.

How to file a complaint about Sling TV?

**Guide for Filing a Complaint Against Sling TV on ComplaintsBoard.com**

1. Log in or Create an Account:
- If you already have an account on ComplaintsBoard.com, log in. If not, create a new account to proceed.

2. Navigating to the Complaint Form:
- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. You can find this button at the top right corner of the website.

3. Writing the Title:
- Summarize the main issue with Sling TV in the 'Complaint Title' section.

4. Detailing the Experience:
- Mention key areas such as transactions with the company, nature of the issue, steps taken to resolve it, personal impact, etc.

5. Attaching Supporting Documents:
- Attach any relevant supporting documents but avoid including sensitive personal data.

6. Filling Optional Fields:
- Use the 'Claimed Loss' field to state financial losses and the 'Desired Outcome' field to specify the resolution you seek.

7. Review Before Submission:
- Ensure your complaint is clear, accurate, and complete before submitting.

8. Submission Process:
- Click the 'Submit' button to submit your complaint.

9. Post-Submission Actions:
- Regularly check for responses or updates related to your complaint on ComplaintsBoard.com.

Remember to follow these steps carefully to effectively file a complaint against Sling TV on ComplaintsBoard.com.

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