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1.1 164 Reviews

Sling TV Complaints Summary

1 Resolved
153 Unresolved
Our verdict: If considering services from Sling TV with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Sling TV reviews & complaints 164

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R
12:39 pm EST

Sling TV No access to Fox News

I cancelled Hulu due to terrible service and poor tv performance. I was careful to be sure some channels important to me were in Sling. I watch the news all the time, as I am a 77 year old shut in. Now I can't get Fox News most of the time unless I settle for old news as Live is not available? Your system of getting channels is also poor and I am lost for the time being until I get used to it I guess. It would help to have a website to give directions or solve questions on maneuvering withing Sling.

Desired outcome: Explain the problem. Do you provide Fox News or not?

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A
1:34 pm EST

Sling TV Latest sling tv interface

The latest interface for Sling TV has not worked out well (not sure when it launched, but I believe in Oct 2021 at some point). For me, this interface has been 1) incredibly slow, it takes FOREVER to go from one channel to the next 2) it blacks out too often 3) After commercials it takes FOREVER again for programming to return and is blacked out, many times I thought the television had turned off completely 3) The option to hit the return key to return to the previous channel no longer works. NOW, instead of returning me to the previous channel, it returns me to the guide, or the homepage! 4) It cuts off the last few moments of every show. Before, it always blocked out for a few seconds, but at least it returned and I was able to see the last few moments of any show I was watching. Now, it cuts out the ending completely 5) finally, watching a recorded show is a nightmare. It kept starting over again, and after the 5th time, of having to forward it to catch up to where it last cut off, I gave up from frustration. TOO MANY kinks for this new interface and it should not have been launched. And when I called, there is no resolve. My request to return to the former interface is not an option and it should be, Make that problem #6! I'll give it a month more, then I'll have to drop Sling because I should not be this frustrated watching television.

Desired outcome: Work out kinks or give us the option to be able to return to former interface

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B
8:14 am EST
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Sling TV Overall service

Service is very unreliable. It has nothing to do with bandwidth, we have other streaming services with no problems. It is ONLY Sling that constantly buffers, freezes and like watching live TV through an aquarium. We even have free streaming services that outdo Sling on every level. Just horrible.

Desired outcome: Fix your technology

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C
4:51 pm EST
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Sling TV Service-Sling TV

When watching a program, all of a sudden, the screen will go dark or the "commercial break" notice will come come. Constantly have to hit "back", then "resume" in order to continue watching. When I went from satellite TV to streaming, I increased my internet speed. This is very exasperating and I don't feel I'm getting the service I'm paying for.

Desired outcome: I want the service I was led to believe Sling TV promised.

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D
5:41 pm EDT

Sling TV Charging for service switching

I have been a member of Sling for years. No issues. I recently switched from Sling Orange membership to Sling Orange and Sling Blue. Shortly after this I decided to just go back to Sling Blue. I made the change in my account, and verified the change was made.

The following month, after making the change to my account, I was charged for both of the packages, even though I had changed my plan. I logged back in only to see that my package still showed both Sling Blue and Orange, even though I had already previously changed this.

I changed it again back to just Sling Blue. Logged back into the site the following day, and see the change had not taken effect, and still showing both packages.

I called up and complained and asked for:
1. Change my account to Sling Blue.
2. Investigate the issue with the website.
3. A refund for the portion of the second month which should not have been charged.

They honored my request #1. They denied requests #2 and #3. I asked for escalation, and spoke to a manager Julian (Code: RFI). Julian explained that they would not refund unless I have an email confirming the account change. When the representative changed my account in request #1, no email was issued, so clearly the system does not send emails when changes are made. Manager Julian was most unhelpful and denied any investigation or remediation to the reported issues. I asked for a channel to make a complaint, and was told that there is no Complaint process at sling.

I feel that I have been stolen from, and that this is probably happening to others. Sling needs to take accountability for this and investigate this issue.

Desired outcome: Solve the issues with changing plan online, and refund whats fairly owed to me.

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P
7:56 pm EDT

Sling TV Poor everything! Ridiculous!

These people are the most corrupt and dishonest people you will deal with. Their service is like something a 3rd World Country would offer, and less reliable. As a result, the refuse to give credit or prorated refunds. They do not honor any of these for their failure to live up to their contract obligations. The interface for Fire TV is one of the worst out there and never been updated, thus it limps along, locks up frequently and even requires removing and adding the App to get it working again. There are $24 streaming services that work about as well as Sling, but even they provide refunds and credit for problems or early cancelation. Don't let corrupt, evil people like these idiots dictate unfavorable terms and hold you hostage. Kick these ppl to the curb where they belong! Tell them you're mad as he'll and not going to take it any more! Make them come to you! Consumers are King!

Desired outcome: Full Refund for DOWN Service

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T
Thungg
Highland Park, US
Nov 21, 2021 10:20 pm EST

This comment is precisely true. Paul is needlessly suffering at the hands of SLING TV macro-control over institutional subscription TV service. I suspect bribery, but can't prove it.

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R
2:21 am EDT
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Sling TV Sling TV exploits viewers by excessive commercials

I am using Sling TV service even before they were moved from Dish Network. Over years their management has become greedy and wants to exploit every opportunity to rake in money without considering their customer requirements. Customer Service acts dumb, like they are hearing this first time. Please save your frustrations and move away from Sling TV as soon as you can

Desired outcome: Please move away from Sling TV

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C
2:38 pm EDT

Sling TV Error code 2-5

Keep getting this error code 2-5, I restarted router, internet is working on other devices, cleared cache and all data. Still keep getting error codes, if I cant use the service im gonna have to cancel. Its a pain in the *ss trying to get a hold of customer support. Kinda starting to feel like sling tv is all a scam and that I should switch to youtube Tv like everyone else.

Desired outcome: A service i paid for working Properly

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V
12:19 pm EDT

Sling TV unauthorized billing

Hi, i cancelled my trial in June of 2019, i was charged monthly until 01/2021. I was unaware considering that i had canceled. I called the Location in Miami and the representatives were very rude. i got online and came across this option. I see some have been resolved. i was billed a total of 741.00 . Given the current state of the nation ( Full time now part time), and the fact i cancelled and feel i was charged i unfairly ( I never used the service other than the trial), this is a great hardship and a huge amount of money i would appreciate any help you can give me. A refund would be a great help and foster a positive review. i no longer have my roku, My name is Valerie Beverly, My address was at the time 11620 meadow drive, Port richey florida, 34668, it was to my visa card 9398 last four numbers, my email is [protected]@yahoo.com.
thank you, can you please submit a reply.

Desired outcome: refund

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V
1:00 pm EDT

Sling TV Billing

I signed up because of a promotion in 04/2019. I cancelled in June of 2019, but continued to be charged until 01/2021. I called immediately and was routed to the Miami customer service. The rep was rude, dismissive and no help. I was charged a total of 741.00. I am also filing with both the FCC and the BBB. This practice is predatory and deceptive. I would like my card refunded please, Valerie Beverly, 11620 Meadow drive, Port richey florida, 34668, last four numbers on my card is 9398. [protected]@yahoo.com, [protected].

Desired outcome: refund

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M
11:07 pm EST
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Sling TV Commercials

Sling Commercials are so tacky! They definently grabs the viewers attention, but in a horrible way!. This was a terrible marketing idea. Many people have morals and do not think swinging is funny or cute. I will never use Sling because of this. I know many others who feel the same. Nothing but negative comments whenever the commercials come on! Inappropriate and creepy.

Desired outcome: Stop tacky commercials!

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J
9:43 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Sling TV unauthorized credit card issues

Hi, I would like to know how you can take money for services I didn't have & then don't give a refund back.Said my email was one thing & never had that email.So I would like to get some satisfaction to know companies don't act like this...not good JANICE REZENDES [protected] [protected]@gmail.com I am writing this complaint to get my money that was from me & my husband account.Thank you for your cooperation

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T
3:22 pm EST

Sling TV Blue package.

On Jan 12 I signed up for the Sling Blue Package for $28.21 in order to watch hockey games. On Jan 25 I went to watch my first game. A pop up appeared saying that I had to pay another $7.06 for the NHL package. They ask you what your zip code is before you pay. As soon as you pay they tell you that the game is blacked out in your area. They should have known that when I gave them my zip code. They refused to refund my money. Basically I got ripped off for $25.27. These guys are a bunch of crooks. If you are smart you will look elsewhere.

Desired outcome: Refund

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J
11:59 am EST

Sling TV 3-day trial

I signed up for the 3-day trial, cancelled it at beginning of 3rd day but charged when the cancellation didn't go through. I noticed the error on day 5, contacted Sling but denied a refund. Very stingy. Rep said the "good news" was that I could "maximize the service" for the month I'm on the hook. Do you really need to rub in a customer's displeasure?!? It doesn't offer live local and national news as described in promotional materials. Poor, poor business model!

Desired outcome: Refund

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V
2:58 pm EST

Sling TV Unauthorized charges

I have moved three times in 18 months. I cancelled my sling on the automated service. I have been getting charges from 05/16/2019. I have never used sling at all. I would like my card refunded... Very unethical practice. Valerie j beverly, visa card. I cancelled my service and would really appreciate a refund as you can see it was never used.

Desired outcome: REFUND

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R
10:07 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Sling TV Refuses to issue a refund

I was under the impression I was being charged $47.70 for a 2 month period only to discover I was being charged $47.70 for a 1-month period. Upon receiving my credit card statement recently, I noticed the error and called to have my subscription cancelled and my account credited. Since the charge was made only 4 days ago, I couldn't see why they wouldn't refund it to me.

They refused and are forcing me to pay for another entire month of service.

Desired outcome: A full credit of $47.70 or even prorated for 4 days

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T
11:29 pm EDT

Sling TV New format

Sling tv just altered channel changing format and we really don't like it. Now we can't hit recall channel button. We have to scroll through the guide again to find previous channel and when we change channels you can't just flip to next channel without waiting 5 seconds for rewind bar to fade away. Very annoying!

Desired outcome: Let us click on channel and move to next one and let us hit recall button without having to scroll the guide again.

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S
6:15 pm EDT

Sling TV Service

ESPN continues to buffer over and over for certain sports events. Looses signal/system performance.

Desired outcome: Fix your system

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10:10 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Sling TV Channel surfing is useless

I hate commercials, and I like to channel surf in order to avoid them. Lately, i've noticed that (for example) when I switch from newsy channel to id channel (to avoid the commercials on newsy), I am forced to revisit the same commercial, when I return newsy 3, 4 or even 5 minutes later. Clearly this is a practice designed to discourage channel surfing.

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B
8:23 pm EDT

Sling TV Can't change channels during commercials on live tv

What is this new policy where you cant change channels during commercials on live tv. The option to go back to last channel is not available during commercials. If I want to go to another channel during commercials I have to go to channel listings and scroll to the last channel I was watching. I don't understand why this is even happening for live tv. I always thought it was annoying on on demand, but at least it was expected. Doing this on live tv is unacceptable and makes watching tv unbearable and annoying. I hope sling ends this practise on live tv as this will make people cancel their plans.

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Sling TV Customer Reviews Overview

Sling TV is a popular streaming service that offers live TV channels and on-demand content. Our review of Sling TV shows that the service has received mostly positive feedback from users. One of the most praised aspects of Sling TV is its affordability, with plans starting at just $35 per month. Additionally, users appreciate the flexibility of being able to customize their channel lineup with add-ons and extras.

Another positive point of Sling TV is its user-friendly interface, which makes it easy to navigate and find the content you want to watch. The service also offers a variety of features, such as cloud DVR and the ability to pause, rewind, and fast-forward live TV.

Some users have reported issues with buffering and streaming quality, but overall, Sling TV has received high marks for its reliability. The service is available on a variety of devices, including smartphones, tablets, and streaming devices like Roku and Amazon Fire TV.

In summary, Sling TV is a great option for cord-cutters who want to watch live TV without breaking the bank. With its affordable plans, customizable channel lineup, and user-friendly interface, Sling TV is a top choice for streaming TV.

Sling TV In-depth Review

Pricing and Packages: Sling TV offers a variety of pricing options to suit different budgets. They have two main packages: Sling Orange and Sling Blue, each priced affordably. Additionally, they offer a combined package called Sling Orange + Blue, which provides access to both packages at a discounted rate. The flexibility in pricing allows users to choose the package that best fits their needs and budget.

Channel Selection: Sling TV offers a wide range of channels, including popular ones like ESPN, CNN, HGTV, and more. They also provide add-on channel packs for specific interests, such as sports, news, and lifestyle. While their channel lineup is extensive, it's important to note that not all channels are available in every package. Users can customize their channel selection by adding or removing packs as per their preferences.

User Experience: Sling TV provides a user-friendly interface that is easy to navigate. The layout is clean and intuitive, making it simple to find and access desired content. The on-screen guide allows users to browse through channels and schedules effortlessly. The overall user experience is smooth and enjoyable, ensuring a hassle-free streaming experience.

Streaming Quality: Sling TV offers high-quality streaming with minimal buffering or interruptions. The video playback is smooth and the picture quality is impressive, especially when streaming in HD. However, the streaming quality may vary depending on the user's internet connection speed and device capabilities.

Device Compatibility: Sling TV is compatible with a wide range of devices, including smartphones, tablets, smart TVs, streaming devices, and gaming consoles. They have dedicated apps for popular platforms like iOS, Android, Roku, and Amazon Fire TV, ensuring users can access their favorite content on their preferred devices.

Customer Support: Sling TV offers reliable customer support through various channels, including phone, email, and live chat. Their support team is knowledgeable and responsive, assisting users with any queries or technical issues they may encounter. They also have an extensive FAQ section and online resources to help users troubleshoot common problems.

Additional Features: Sling TV provides additional features like cloud DVR, allowing users to record and store their favorite shows for later viewing. They also offer a "Restart" feature, which allows users to start a live program from the beginning if they join late. These additional features enhance the overall viewing experience and provide added convenience.

Overall Value for Money: Sling TV offers great value for money with its affordable pricing, extensive channel selection, and additional features. The ability to customize packages and add-ons allows users to tailor their subscription to their specific preferences, ensuring they only pay for what they want to watch. The overall package options and features make Sling TV a cost-effective streaming service.

Pros and Cons:

  • Pros:
    • Affordable pricing options
    • Wide range of channels
    • User-friendly interface
    • High-quality streaming
    • Compatibility with various devices
    • Reliable customer support
    • Additional features like cloud DVR and "Restart"
  • Cons:
    • Not all channels available in every package
    • Streaming quality may vary based on internet connection

User Reviews and Ratings: Users have generally positive reviews for Sling TV, praising its affordability, channel selection, and user experience. Many appreciate the ability to customize their packages and add-ons. However, some users have reported occasional buffering issues and limitations in channel availability. Overall, Sling TV has received favorable ratings for its value for money and overall streaming experience.

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Phone numbers

+1 (888) 309-0838 +1 (303) 723-1850 More phone numbers

Website

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