unauthorized credit card charges
When I reviewed the billing information on my fathers account, I noticed there was a $59.99 charge made on 10/31/2017 for a pay per view fight. I called the customer service number and told them that we did not order this. I was told that there is no refund for P.P.V. I did argue with her that I know we did not order this. My Dad is 88, and he has a hard time running the ROKU stick. She told me that it is a 2 step process to order this, and the pass word on the account must be entered. Well, my father does not know the pass word, or even my e mail address, which the account is set up through. He does not like fights, and neither do I, I don't even like football, sorry to all of the fans out there, but I don't. She told me that she would forward the request for a refund to the department that handles this, "Customercarescalation", and I would receive an e mail in two days regarding this. Well, I did, and of course it said, "according to our records, you ordered UFC217 : Bisping vs St Pierre which begins on Nov 4 2017"7:30 MST". Well, we did not order this, and no one else has the account information, so, how did this happen? I guess people pay that much, but not here, and my father and I are both on fixed incomes, and its a lot of money, especially to just be taken away. They would not even consider that this was an error on their part. I really can't believe it! Needless to say, the account will be closed. And if I give any reviews, or speak to anyone about Sling, it will not be positive. In my mind, they stole $59.99 from my 88 year old father.
awful service
oh gosh they are really terrible. Don't know what I was thinking when agreed to try them. I didn't find what I needed. Many channels, yes, but nothing that I prefer and no way to buy it, because they simply don't have it. I decided to cancel my subscription and get my money back. And it took me a month to finally get the person who could say something regarding this. Not helped! Just said.
My question is: when will you start caring about customers and do what they want. Cancel and refund, there's nothing to do, it's really not a big deal. Stop hiding and avoid conversations. This is really an unclear situation and I hope I will find a way to resolve my problem.
And by the way, your customer service sux.
Thank you.
I haven't used their services and couldn't cancel the trial
I recently subscribed for the trial on www.sling.com. I have paid for the trial and wasn’t able to use it because the website didn’t open my account. I tried to reach the support team, but they ignored me all the time. I also tried to cancel the trial, but all my attempts were useless. Now the company charged me for the next month and I must stop them as soon as possible.
the company started to take money for further trial, but I didn't know about it
I opened the website of SLING TV LLC and they offered some new trial for the TV channels. I have subscribed for 7 days trial and was so excited. I wanted to subscribe for the full trial, but the company started to take money from me before I have done it. I was disappointed by their actions. I emailed them and asked to cancel the trial and stop charging me. Still no response.
inappropriate commercial
This company (Sling TV) has an absolutely abhorrent commercial that is played over and over again through the news on channel 7 (5 p.m. - 7 p.m.) I used to watch channel 7 news every night and now I can't due to this offensive commercial. I am sure they are paying a lot for the time slot but you are losing loyal fans.
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On November 2, I signed up for a promotional package for my cousin on Sling TV using my credit card
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I had them do it to me twice. First time, $4.95+tax for 24hr orange pass as soon as i had brought Sling up to watch a DVRed show (I signed up for Sling Blue only, never orange). So I was on for a couple of seconds to be greeted with this crap before I even had a chance to do anything else. I don't have super speed to turn Sling on, and sign up for soeting I never wanted . After a bit of arguing with the CSR, he did agree to refund the charge and was confirm by my credit card company. A dozen days later, same thing. This time a 7 day pass for 15.95+tax. Charge is being disputed. The CSR absolutely refused to refund an unauthorized Sling added service. This is not only being contested, but filed a complaint with the FBI about this scam and trying to locate a Sling phone number, led to another scam with a phony search claiming it is Sling with the person identifying themself as a Sling technician who will help you get money refunded. Needless to say, I had verbally canceled my Sling account to the first (real) Sling CSR in the chatbox (downloaded) and my credit card so they won't be able to falsely bill me for anymore unauthorized service. As I recall, there was no way to cancel via streaming on a Roku. I never used any other method to view stuff on Sling other than a Roku.
They are liars. They did the same crap to me. We started a new Sling account and used it for three weeks. It was only used on one device at a time, and we canceled the new account after three weeks. Two months later I noticed a charge from Sling on my statement. I went back through my credit card statements and realized there were three charges on my card, the one I authorized and two more for an old account that I used to have. Somehow an old account got activated after I started new account. They said I must have logged into a device that had old account information. I told them that if that happened there was no warning or message to "restart" service. They said that is not their fault and that I need to factory reset my devices to remove their information so it cannot be reactivated.
I asked Sling to check our usage to prove that we never used two accounts at the same time and we never used it after three weeks of starting the new account, after canceling it. They said that usage does not matter at all.
I disputed the charges and Sling told the credit card company that I authorized the charges. I had to re-dispute the charges and tell the credit card company I did not. As of now four months later it is still an ongoing struggle and has not been resolved. The charges are on hold with the credit card company as the "investigate" it. I assume I will eventually win the dispute, but I will never give Sling TV another credit card number.
Back inOct 2017 I signed up for the 7 day trial and had it cancelled it before the 7 say expired. Now in May 2018 they charge me $29. So I called customer service and I am told it is pre paid and I won't get a refund and I will be able to watch for a month. They didn't want to refund my money back even though I called them up within 3 days of my credit card getting charged. Instead they told me to change my password and call the bank. The company is fraud and this is nothing other than a scan. I am the only one who had access to my account and if my bank account was compromised than it would have other charges which there was none.
billing me for an account closed 3 months ago. the crooks