We bought a $3, 000.00 mattress from Sleepy's and were told it had a 100 % lifetime guarantee. The only clause in the warranty, we were told, was that if any stains got on the mattress it would void the warranty. I told the sales man that we could not buy it then because I have night sweats. He told us they sold a special mattress cover made specifically for that purpose because it was mostly couples our age that were buying the specific mattress we were looking at. He said the mattress cover was guaranteed against night sweats, and a whole list of other things.
Within one year the mattress began to fall apart so we filed a claim. Sleepy's called back and said the mattress was not in bad enough shape for them to replace but the box spring was defective and needed to be replaced. They wanted $91.00 to ship us a replacement box spring! We called them back and told them there was absolutely nothing wrong with the box spring at all but the mattress was shot. They sent the inspector out again. The inspector clearly admitted that he saw the mattress was damaged however now there was a small stain on the mattress. Sure enough Sleepy's called and said the warranty was void because of the mysterious stain. We told them that the stain was not there the first time he inspected the mattress and he took off the mattress protector and put it back on himself. We also explained that when we made the initial claim and the first batch of photos were taken there was no stain on the mattress. Sleepy's replied by saying that we needed to go to the company that made the mattress protector because night sweats should not have gone through it onto the mattress and the matress protector company (Metro Guardian) would replace the mattress under their guaranty. We called Metro Guardian and guess what! They said that despite what Sleepy's told us when we bought the mattress night sweats are not covered under their warranty and because I am having night sweats their warranty is void! WTH! How can any of this be legal?
We did read warranty's from both companies, neither company is honoring their warranty. I am amazed at the huge volume of complaints against them saying the same thing. Wonder how they get away with this.
Brenda you need to reread my complaint. We did read the warranty, that is the whole point! Sleepy's is NOT honoring the warranty.