Sleeptronic Reviews 2025 – ComplaintsBoard

Latest Reviews and Complaints

Sweetjewels of US

Jun 14, 2017 10:17 am EDT

Verified customer

Sleeptronic mattress, queen

I purchased a sleeptronic queen mattress on 11/17/15. For the past year, our back pain increased. The mattress has sagged in the middle on both sides, and has a 15 yr warranty, 5 year pro-rated. We have had it for less than "2" years. It is horrible and I contacted sleeptronic via E-mail. I WILL file REPORT with the BBB, and do whatever it takes, for them to correct this. I have receipts for 930.00 and All warranty info. We just want them to do the right thing and honor their agreement. Please Help ! Karin Latner [protected] Thank you

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How responsive is Sleeptronic's customer service?

2 Resolved

1 Unresolved

Total complaints: 3

Resolved complaints: 2 (67%)

Unresolved complaints: 1 (33%)

Good 👍
Sleeptronic is generally doing well in dealing with customer problems, which is nice to see! But there is still a lot of work to be done (for example, responding to all incoming complaints). We suggest reviewers take some time to understand how exactly the company operates. Reading other customers' experiences can also give insight into how Sleeptronic handles challenging situations.

How is Sleeptronic’s rated by customers?

Sleeptronic’s earns a 3.7-star rating from 0 reviews and 3 complaints, showing that the majority of customers are satisfied with mattresses.

Keywords

warranty company sagged store credit expensive mattress purchase repair back problems bed dips purchased recommend sleep uncomfortable back pain bbb contacted e-mail

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Walls of CO

Jan 26, 2010 2:13 pm EST

Resolved

Sleeptronic Stay away

I purchased a Majestic AS PTM King bed and paid around $1000 for it. It has been a little over a year and the bed is horrible. We are unable to sleep on it as it has dips and is uncomfortable to sleep on. We have gone back to using our 13 year old bed which is far better. I now have lower back problems and would probably never purchase another Sleeptronic bed again. Because it is over a year I am stuck with a bed that I cannot return to the store that I purchased it from because the manufactures warranty is up. I was guaranteed a great bed and received a crap bed. I would not recommend this company or bed to anyone I know.

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Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

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Sisto of US

Dec 16, 2009 6:47 am EST

Resolved

Featured review

Horrible mattress

I purchased a Sleeptronic basic mattress which had a 20 year warranty. Within a year it was horrible. I returned it to place of purchase. They gave me a small credit towards purchasing a "more expensive" mattress stating that it had to be used towards the purchase of another Sleeptronic set. I added an additional $500 for the Angels Dream set. Before 6...

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Sleeptronic earns a trustworthiness rating of 100%

Highly recommended, but caution will not hurt.

Our conclusion: Sleeptronic stands out for their exceptional legitimacy, according to ComplaintsBoard’s detailed analysis. This highlights Sleeptronic's reputation as a trustworthy leader in their field. Customers can rely on Sleeptronic's services, assured they're dealing with a highly reputable and fully legitimate company.

We found clear and detailed contact information for Sleeptronic. The company provides a physical address, phone number, and 2 emails, as well as 3 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

The age of Sleeptronic's domain suggests that they have had sufficient time to establish a reputation as a reliable source of information and services. This can provide reassurance to potential customers seeking quality products or services.

Sleeptronic.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Sleeptronic.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.

This website offers payment methods that provide the option for customers to get their money back, which could be a positive indicator of the company's commitment to customer satisfaction.

Sleeptronic.com regularly updates its policies to reflect changes in laws, regulations. These policies are easy to find and understand, and they are written in plain language that is accessible to all customers. This helps customers understand what they are agreeing to and what to expect from Sleeptronic.

However ComplaintsBoard has detected that:

Sleeptronic.com has relatively low traffic compared to other websites, it could be due to a niche focus, but could also indicate a potential lack of traffic and popularity. The sleeptronic.com may offer a niche product or service that is only of interest to a smaller audience.
Sleeptronic protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.

Sleeptronic reviews first appeared on Complaints Board on Dec 16, 2009. The latest review mattress, queen was posted on Jun 14, 2017. The latest complaint Stay away was resolved on Jan 26, 2010. Sleeptronic has an average consumer rating of 4 stars from 3 reviews. Sleeptronic has resolved 2 complaints.