Skrill

Hello, my name is Mirel Oprescu from Romania and over 11-12 years ago i used to use skrill constantly without any problems, 5-6 years ago i closed my account with them because i started using paypal only, in june this year i needed to receive some money for some online services and they couldn't send me the money via paypal so i decided to reopen my account with skrill account and receive those funds there, funds which i've received on the 28 of june current year and since then has been a nightmare trying to withdraw those money, at first they kept canceling my withdraw requests without explaining why and they weren't canceled instantly they were canceled after a day or two making me waste more and more time, i've tried depositing some funds which worked just fine, after some thought i went in to settings and verified my identity after that i've made another withdraw request in the morning of the 5th of july which didn't get canceled anymore but i still didn't receive any funds in to my bank account on monday i contacted there customer support thru email which was the most confusing experience in my 36 years of life, the lady who answered my email was at some point more busy arguing with me instead of helping me, i will copy paste the emails from them with my answers.
1st email
them:
"Dear Mirel Oprescu,
Thank you for contacting the Skrill Help Team.

Further to your inquiry, please be informed that there is a delay with the processing of bank withdrawals to Romania due to technical issues on our end. Please be informed that upon your request we can cancel the said payments. However, there is another option which we offer for your convenience - we can process your withdrawals, however not in RON but in EUR. Please do bear in mind that doing this the process will additional currency conversion charges and foreign currency transfers may not be accepted by the beneficiary bank.

Please do confirm which one of the above you would like to proceed with.

Mind that if we do not receive a reply in the next 48 hours, the system will close the case automatically.

We are looking forward to hearing back from you soon.

Kind regards,
Aleksandra
Skrill Help Team"
me:
"Hello, i will wait on the current withdraw to be processed and would like to know how much of a delay there will be? Thank you."

NEXT DAY THEM:
"Dear Mirel Oprescu,
As we cannot engage ourselves with a time-frame for resolution, we would kindly ask you again to let us know which one of the previously suggested options you would like to proceed with.

Kind regards,
Aleksandra
Skrill Help Team"

ME:
"Hello, you can process my withdrawal in EUR just be done with it, been 10 days now trying to withdraw some 70$ with your service which will be like 50$ by the time they get in to my bank account no wonder i closed my account with you after years of using your services only to reopen it to find out it's even worst than before. Thanks for your help, just process the withdraw however you can."

THEM AGAIN FEW MIN LATER:
"Dear Mirel Oprescu,
Thank you for contacting the Skrill Help Team.

This matter has now been escalated and we shall make every effort to offer a satisfactory resolution as soon as possible. Please note that it may take several days to review your case. We will contact you once we have an update.

Thank you for your patience.

Best regards,
Aleksandra
Skrill Help Team"

ME:
"What case? what review? what several days? are you a bot? just cancel my withdraw i will convert the rons to euro myself and make another withdraw in euro, what's so hard? needs several days to be done, what a joke!"

KEEP IN MIND I WAS ALREADY WAITING ON THIS WITHDRAW FOR 5 DAYS AND AROUND 10 DAYS TRYING TO DO A SIMPLE WITHDRAW

THEM AGAIN FEW MINUTES LATER:
"First of all, mind your language.
Second of all, if you read your previous email where you request the withdrawal to be processed in EUR, that means that we need to escalate the matter (case) to our payments department since they are the ones to proceed with the execution of the payment. So, it would be great if you can make up your mind whether the transfer should be carried out in EUR or cancelled since there is a big difference.

Kind regards,
Aleksandra
Skrill Help Team"

ME AGAIN FEW MINUTES LATER:
"Ok sorry my bad i guess i should do my research before talking to you who is supposed to help me understand how things work on your website, first of all why would i ever cancel my withdraw since i made it clear i want to withdraw those funds to my bank account? second of all i didn't know i can't change my account currency balance i guess i got too used to paypal. So from your first answer to me why do complicate things and make it sound like there is choice i should make? since i want to withdraw those funds to my bank account and you only process withdraws in euro where is the choice i should make?"

THEM AGAIN MINUTES LATER:

"Dear Mirel Oprescu,
We believe we have provided you with detailed explanations so far. Also, you do have a choice, either to have the transfer cancelled or process it in EUR. These are the two options which make it a choice.

We would now kindly ask you not to go back and forth with emails, and advise us how to proceed as per the above since this would cause additional delays in reaching another department.

Kind regards,
Aleksandra
Skrill Help Team"

ME AGAIN:
"Just look at your answer you tell me not to email you anymore and than ask me to email you, THAT YES I WANT YOU TO PROCESS MY WITHDRAW IN EUR. I still see no choice on the matter since i want those funds in to my bank account."

This will be 3 days ago tomorrow morning and still no answer from them and no funds in to my bank account, on friday morning it will be 1 full week of pure nothing and a total of 14 days trying to make a simple withdraw. It was and is the most horrible experience with online payments i've ever had.

My Account # [protected]
Name : Kandasamy Ponnambalam, 55 Bornholm Drive, Scarborough, On M1C 4N9,
Phone [protected] (H) [protected] (cell).
I made two payments of Canadian $ 200.00 each through my credit card to this company to transfer the money to my Forex account that I have with BDSwiss Holding PLC., (BDSwiss does not accept credit card deposits). First payment went through susecessfully. Second time I could not transfer the $200 canadian to my BDSwiss account. After sometimes, I wanted to withdraw the money and I did request a withdrawal of full $ 200.00 less fees.
I never received the money. I have sent several emails asking about my money. Each time one individual replied we need to verify a few documents and request me to submit the documents but never bothered replying about my money. When I signed in to Skrill account it says your account has been susecessfully verified. When I sent another email after furnishing all docs, another individual would reply and asked the same documents again. I have already produced all these documents 3 times. Last times I asked them to close my account and advise me what happened to the money. They closed my account and saying they have enough reasons to beleive that ...
16.4. We may at any time suspend or terminate your Skrill Account without notice if:
16.4.1. you breach any condition of these Terms of Use or any other condition applicable to specific services covered by separate terms and conditions;
16.4.2. you violate or we have reason to believe that you are in violation of any law or regulation that is applicable to your use of our services; or
16.4.3. we have reason to believe that you are in any way involved in any fraudulent activity, money laundering, terrorism financing or other criminal activity.

Please help me toget my money back
Thanks
Kandasamy Ponnambalam

dear sir, i have funded skrill by 470 us dollar 10 days ago and for verfication purposes i have attached all the documents attached .but they do not verify me and wanted me to attach documents everyday.i have attached documents they recommend but 2 days ago they sent me a massage saying permanently close my account but when i sign in i saw they have deducted 156 us dollar from my account saying repairing charge.it is very rude for me.becasuse this is my hard earned money.i deposited for trading in forex.i have attached a picture of deduction of account for your kind evaluation below.thanks

Hi guys.

I had roughly $271 USD in my Skrill account. After verifying my bank information and all of that, I made a full withdrawal. A couple days a later, I check my balance... I only received $289 CAD in my bank. I was also charged a $15 CAD wire transfer fee of course.

I thought the $289 CAD was a mistake or something, so I tried contacting them. I also asked for their support number. Every time they reply back, they give me a link to their support page with numbers THAT DO NOT WORK. After a week of trying to find a valid number, I finally phoned in.

They said the reason I only got $289 CAD is that their bank transfers money to 3 other banks which can then transfer money into my account in Canada. Each bank takes a commission, and this is why I lost nearly $60.

So, a big tip for everyone in Canada. DO NOT use Skrill.

Anyone who try to use skrill to send or withdraw money (not receive) must be warned these scammers will not let you withdraw money through any option you use. Funny thing is if you receive payment from someone else it will be credited to your skrill account and all you can do is buy bitcoin with it or something. Since you cannot withdraw it. I tried and got an answer to wait 2-5 business days which passed long time ago and had enough with this crap services. [censored]ing scammers for [censored] sake gotta sue should not have used this unauthorized north korean quality service in the first place my [censored]ing fault.

This is to inform you that my skrill account linked with mail id [protected]@gmail.com has been deactivated, at the time of deactivation an amount of $5.93 was in skrill account.
But unfortunately Skrill has not refunded back my amount of $5.93 even after requesting on mail many times to the skrill officials mail id.

Please look into the matter and support as I need my amount of $5.93 back to me because it was my money and even a single penny matters for me

Regards
Ashish sinha
[protected]@gmail.com
[protected]

Dear Skrill,

my account is hacked by someone. My primary email address registered in my Skrill account is "[protected]@gmail.com". The amount deposited in my Skrill account has been transferred to [protected]@gmail.com which has been changed by the hacker but I can not get my account password reset link sent to my email address. Please reset the primary email address of my Skrill account to [protected]@gmail.com and Help me in resetting the password.

Please verify my primary email address [protected]@gmail.com that was given by me at the time of sign up of Skrill account.

Hi Skrill closed my account as per my request but there was a amount of $5.93 in my skrill account which is not still refunded even after closing my skrill account which is not a fair deal

so please support and look into the matter

Even I already had mailed to the skrill support but there is no reply for the same issue till now

I am chasing the same issue since a long time but my amount is still not refunded ie of 5.93$ fro skrill

Regards
Ashish Sinha
Skrill [protected]@gmail.com
email id- [protected]@gmail.com
mobile [protected]

Skrill id [protected] [protected]@gmail.com. 12/03/1964 .I play casino jackpot city and over the years have won and lost.my usual method of withdrawl would be swift.doing maintenance i tried Skrill.600.00 put into a virtual wallet?Transaction .iv sent a government issued photo id from Kiwi Access our most up to date government issue.through post office internal affairs.Iv given skrill my origional birth cert proof of address marrage licence.I feel like i have been just ripped off.Skrill sucks no stars from me.i advice any one i know to never ever use them.Not worth the stress cell lisa james [protected] New zealand

I have done a transaction of INR 9420.00 on 10th May 2019 at 11:05 AM to jabhiservice@gmail.com with transaction ID : [protected], but soon after the payment was accepted by the recipient i came to know that the Skrill ID which I have entered was wrong, so is there any process to cancel the transaction and get the money back, if it so its a humble request to do the necessary and get my money back

Hello,

Its been 20 days and I am still waiting for my money. I have sent withdraw request for 4200 INR. I have received an email from Skrill that they are blocking my account. You will get money within 5 days.

Its been more than 20 days and I am still waiting for my money. I sent 100 mails to skrill. No response at all.

Please check further and help me.

My id : akash.[protected]@gmail.com

Sir I must respectfully, sir I m a skrill acaunt holder, in my skrill now india money 3570 available, my skrill acaunt fully verified but now my acaunt stricked no dipotit no sent money any one. I complane minimume 30 times but no response still now my acaunt stricked, my mail id [protected]@gmail.com my skrill user id:
[protected], I atteched them all supporting document they have no response please help me thank u regard

Hi there,
i recently sent money through Skrill Money Transfer online and details as follow; on the 24/04/19
Transaction ID: [protected]
Recipient: Shamini Arasalingam
Account number / IBAN: 11xxxxxxx971
Country: Malaysia
Sent amount: 1000.00 MYR
Exchange rate: 1.0000
https://account.skrill.com/wallet/ng/dashboard
But did not show up in the bank account as of today (27/04/19)
I am worried that i may have been dupped

Sir/Madam,

I have made an withdrawal of INR 16909 corresponding to transaction id [protected] on 24/4/2019 but the transaction is still showing pending on my account. I never had problem with skrill before as money comes to my bank account within 1 hour after withdrawal. This time amount got deducted from my skrill acount and neither I have received the withdrawal amount. Kindly resolve my issue at the earliest.

Date of incident : 24/4/2019
customer id : [protected]
Amount : INR 16909
transaction id [protected]
Status of transaction: Pending

Please look into the matter at the earliest.

On 17th April, I received email from skrill@skrill.com that my primary e-mail ID (shakti.[protected]@gmail.com) is changed to shakti.[protected]@outlook.com. I have not made such request and since then I am reporting this fraud but have not received any response from Skrill. I am unable to login. My account was credited with $197 on same day. Please investigate and resolve this asap. I am expecting some suspicious activity on my account.

Shakti Sareen
shakti.[protected]@gmail.com

Am new in this e wallet things
Now during registeration on skrill platform I accidentally keyed in wrong date of birth.
Now after realizing my mistake I immediately contacted skrill via their email (help@skrill.com)
So they can change my date of birth on my profile
After that, I commenced with account validation which proved futile on several occasions.
Now today in the morning I recieved and email from skrill that they have closed my account permanently.
I asked them to send me my balance then and only for them to tell me that according to section 11.6 my money has been used as fee and damages...is that not thuggery?

I own a Skrill account since a couple of years ago, when I opened it I validated it with the proper documentation, now some years after they are asking me to validate the account again, I sent them the proper and legit Doc's but they keep rejecting the proof of address because they do not know how to read Portuguese bills! The last one I sent was an utility bill for cable TV, and fixed phone and they answer me they do not accept mobile phone bills! There is no mobile phone bill there! I am going to complain about them to the authorities and the portuguese office in UK because this is ridiculous!

Dear sir

I am working in a reputation organization (sports data ag) and this is their website http://www.sportsdata.ag and we were working for last 4 years and using skrill for payment transfer, several payment we transfer between the company and skrill and from skrill to my bank account without any issue, my account with them under email address ([protected]@gmail.com) and all required details such as name, address, documents such as id card, passport copy and other related things were submitted.

In october 2018, skrill start asking for verification of my account and all things were verified except my address which is already mentioned in my passport and id card but they need spicific documents and conditions so I start submitting whatever documents I have for verification and all of them got rejected, more than 10 times I got rejected only for address verification which is mentioned in every douments, several cases I opened in thier account but useless and not solving the proplem. During this stage my account was blocked and I could not do any transactions (recieving, transfering) the amount was 1095 euro for working more than 5 months to get them.

The verification process was endless, exhusted and I feel there is no solution while the issue is very simple and easy, only address required. Me and my familiy suffered alot from this situation, kuwait is very expensive country, flat rent is around 800 euro monthly, home expensies around 700 euor monthly so this amount is supporting for some cases to finish some expencies.

After all of this I approach skrill account in skype who is supporting me alot after asking several documents and I got my account verified on 25 february 2019 by email (dear hani barakat,
We're pleased to let you know that your skrill account has been successfully verified.
Your outgoing account limits on future transactions has been increased.
More information about your skrill account limits is available in the 'limits and verification' section of your account.
Thank you for using skrill,
Best regards,
Skrill).
So I proccessed a payment of 570 euro to my account then I surprised for getting email on 28 february 2019 (sports data ag just sent you money through skrill.com
This transaction has not yet been credited to your account because it was sent to [protected]@gmail.com, which is disabled on your skrill account. Please login to your skrill account to enable the email address, otherwise the transaction will be automatically cancelled within 14 days and the money returned to the sender.
Transaction details:
Sender: sports data ag
Amount: eur 570).

Above email is clear that the account is disabled after verifcation completed.

So I called them to check and they said that my email has been changed to another email and some transactions were made but I did not get any email for transaction, then they ask some personall details such as my id card number, my birthday and address and some payment processed to skrill early so I gave them all details including the amount and date of transaction so we matually confirming that my email is compromised and I am the correct user for that email ([protected]@gmail.com) then we agree to use alternative email ([protected]@yahoo.com) for further requirements and they send me some requirements and I answered them, unfortunetly on 10 march 2019 they send me this email (dear Hani Barakat,
Thank you for contacting the skrill help team.

We are sorry to inform you that during a recent audit of your skrill account, we found reasonable grounds to discontinue our business relationship. Therefore your account has been closed. Please note that this decision is final.
More information on the issue is available in the terms and conditions you accepted when you registered. The following articles apply:
4. Opening your skrill account
[... ]
4.5. All information you provide during the signup process or any time thereafter must be accurate and truthful.
[... ]
16. Termination and suspension
[... ]
16.4. We may at any time suspend or terminate your skrill account without notice in case:
16.4.1. You breach any condition of these terms of use or any other condition applicable to specific services covered by separate terms and conditions;
16.4.2. You violate or we have reason to believe that you are in violation of any law or regulation that is applicable to your use of our services; or
16.4.3. We have reason to believe that you are in any way involved in any fraudulent activity, money laundering, terrorism financing or other criminal activity.
Best regards,
Mariya
Skrill help team)

So after all of these correspondaces, email, documents submittal for only address verification which is already mentioned on my id card and they know about it when I called them to check my email account, they blocked my account without any reasons and my credited money (1095 euro) is not released, morever, the amount which is not creditied (570 euro) also not return to my company. I send them another email to resolve the issue and not to go further for refering my complaint to financial ombudsman service and financial conduct authority in order to start their independent, adjudication and investigation for this issue but also they are ignoring at all.

Sometimes I feel they are asking about unprofessional things such as my photo with the pc and gmail in back, my photo with the liecense, my photo with today's newspaper, write something on paper and take photo, this seems unprofessional and not good with customer. I just want my money to be transfered to my bank and finish the issue, I have all records of emails either my skrill account application, receiving of fund, withdrawing of fund, verification process and all other related things.

Verification process is simple if we want to make it simple, I requested a skype call if they want to verify, I request to book a ticket for them to come to my place to verify but they don't responce, they make the process very complicated and endless, finally I am suffering, my family also, they don't condsider that we are working hard to get some money to survive.

I feel there is something internally in their system which make all of these issues.

I need your help to close this issue and not to go further, I don't need more headache.

Thanks for your support and best regards
Hani Barakat
[protected]@gmail.com
+965-[protected]

This company is completely a scam..
They do not respond your emails, they will block your account,
they will not verify your account even you already submit all the document needed.

They do not even have a customer service that can reply your email..
Please believe me, they will steal your money, and you will not be able to contact them..

Please report this company as a 100% scam

not able to login, they are cheating, I have deposited $220, where it's gone, i have entered correct details, but not able to login why? Many times I have sent mail but not replying, password reset also not working, i need back into my account credit, this is my money, you people doing cheating, not giving response, how can I get back my money, please help me