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Complaints & Reviews

Moneybookerssent $500 for a downpayment on a car

I saw an ad on yahoo.com under the subject-autos. There was a Honda Civic 2003 for sale by Dan Scott for $2000. He stated that I just needed to send $500 via Western Union Moneygram to MoneyBookers, an escrow company. Upon receipt I was to get the car for a 14 day trial period. I sent the money + $28 fee to their main office in California. They called me about 50 times, wanting additional money. I stated that I wasn't going to send additional money, either to them or the seller. Since this past Thursday, 12/16/10 neither has answered my e-mails, etc. How can I recoup the money?

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    Moneybookers Ltd.scammers, use 'verficiation' to make money

    When opening an account with moneybookers, it is usual to have a verified account. I had my account verified via postal verificiation.

    When today I tried to make a withdrawal, I was given a message that "My verificiation with a 3rd party verification company failed"

    Upon calling support, they said that bank verification is necessary for up to 1000Euro. I didn't reach that amount yet and was told to:

    1) EITHER PAY A CERTAIN AMOUNT TO LIFT THE RESTRICTION

    2) SEND A SCREENSHOT OF MY BANK WITH PREVIOUS TRANSACTIONS.

    What's alarming is the way these professional scammers have built their business model and even worse, these alerts happen ONLY when you make a withdrawal and not when the account is dormant.

    So, the meaning of this story is.. if you are in a hurry to withdraw funds (which is always the case) Moneybookers has some issue or the other in order to make you pay more.

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      The complaint has been investigated and
      resolved to the customer's satisfaction
      Resolved
      Mb Moneybooker.comforeign currency eur 10.5 (two time)

      On 16 Oct 2010. I used my credit card to make payment to mb moneybooker.com on line. Bank have approve the transation of ERO 10.5, but the moneybooker.com does not approve, so I try again. Same thing happened. So at the end, my bank approve both transation of the total amount of ERO 21. But mb moneybooker.com rejected tiwce! Weeks later I recieved bank statement for the payment, and was shock after clearified with bank.

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        The complaint has been investigated and
        resolved to the customer's satisfaction
        Resolved
        Moneybookers.commoneybookers.com offers illegal use

        Using https://www.titanmoneyexpress.com we subscribe a merchant account which approved by moneybookers.com now the account has been stopped. Initially they reviewed that we have some illegitimate products to sell and once we have funds in account they blocked our account saying that we do not allow pharmaceuticals selling.

        I want to know y they didnt checked at the time of website review and before giving us the account. How they offers titanmoneyexpress to linked us with moneybookers.

        Is this gimmick of selling the accounts, if moneybooker is not awared about this then i request them to closely monitor such things with the vendors like titan express. they took 800$ setup charges and my thousands of funds is blocked now.

        moneybookers.com offers illegal use

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          • Ni
            Nickv1 Aug 24, 2010

            Everything said here seems a blatant lie! They are not the same company as MB but in a different country. They do not charge Start Up fees. And YOU do not even have an account with them, (i checked). Liar!

            -1 Votes
          • Bs
            bsn2004a Sep 06, 2010
            This comment was posted by
            a verified customer
            Verified customer

            Dear nick,

            Being a support agent at titanmoneyexpress.com your move is very much right to defend your so call merchant account provider company. I encourage all potential customers of titanmoneyexpress.com to contact me at [email protected] so i will share all evidences.

            Sales team at titanmoneyexpress.com played very smartly and rip me 5 $ figures very near at the time of my payout and after that they even didnt refund or accept claim of my customrs chargebacks.

            I will encourage my few customers to share their experience directly here to expose what titanmoneyexpress.com actually is. My integration is current active for showing all visitors to witness themselves & you can see moneybooker.com has been provided by titanmoneyexpress.com. Moneybooker.com do not allow direct accounts to online pharmacy that is why titanmoneyexpress charged me US$ 800 to play gimmicks in scripts so that moneybooker page comes in iframe under titanmoneyexpress gateway page.

            I challenge Nick to share his few website here to show customers if i am wrong and all will know who is Liar!.

            1 Votes
          • Tr
            trevor66 Mar 15, 2011

            listen to be honest im not intrested in your tradgic circumstances your out there ripping people of and that is not business, at the end of the day titanmoney or whoever they are must of had a legit reason to do what they did or have you been ripped of just like youve been doing to all those people for all that time, aint pay back a ###

            0 Votes
          • Bs
            bsn2004a Apr 17, 2011
            This comment was posted by
            a verified customer
            Verified customer

            Very respectedly, if you are not interested to hear the facts then do not read these genuine facts. No one is after you to read on and favour your own company. I have lost everything and i dont want anyoen to face the same and if someone believe that i am wrong then market is all open and titanexpress can drink whole sea atonce.

            you can review screenshot above and compare with moneybookers.com and if you are still confused then why not call or email moneybookers.com and ask them that titan is a genuine merchant or fake. It is good to talk moneybooker instead loosing huge money.

            0 Votes
          • Rx
            rxpharma247.com May 09, 2011

            Hello,

            I do hereby clarify that this complaint is not placed by me or any of my company staff. This is totally a fake posting using our name to create misunderstanding between us, i know it is causing you problem and i do appologise for any inconvenience that may have caused. But i can rest assure you it is some third party playing around.

            Moreover the website rxpharma247.com is not working since last few months, the domain is not in service and if you check the back end of your admin we have requested to replaced this domin to www.rx-pharma247.com, you can also check by trying to browse the website.

            I think this email will clarify the issue.

            0 Votes

          Moneybookers.comscam

          Hello, i very hope for your help!

          My english skill is so low sorry!

          I registred in moneybookers and make deposite in hes site, but then them suspended my

          account, i asked them, why?

          Then them say me: "We would like to kindly inform you that your Moneybookers account has

          been suspended. Please be so kind to provide us with more information about the purpose

          of use of your Moneybookers account and also why you have opened more than one account at

          Moneybookers.

          Please, be so kind to send us this information as you log into your account at Moneybookers, then go to 'Email support'>'Account/Security'>'You have requested information and/or

          documents from me'. Do not forget to fill in with the ticket ID which you can find in the

          subject of this email."

          That is right, before 2 or 3 year i create account in moneybookers and I really do not

          remember but I think whenn my account was hacked and suspended, then i make new and new

          and all accounts was suspended. But now them allow me make account and then i deposited

          but then i deposited them suspended my account, that is normally?

          Basically i wait money in my moneybookers account - 3800EUR, then how i can cashout

          my money from moneybookers? I send all necessary doccument and explanations why i

          open more than one accounts what them asked me, but them ignore me, that is normally?

          What happends with my money?

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            • Se
              SecretXXX Dec 01, 2011
              This comment was posted by
              a verified customer
              Verified customer

              I agree with you mate, this is not the first time as this crap ### "company" called Moneybookers is doing things like this, they are stealing people's money. NEVER USE MONEYBOOKERS

              0 Votes
            • Sa
              s.alye Feb 03, 2012

              thanks guys for you info. now I know, sorry ob. your troubles, I'll never use them. Almost got my self in scam, but thanks to yo, again & God bless

              0 Votes

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            Moneybookers And Netellerclosing of account for no good reason

            Yesterday both my moneybookers and neteller accounts were closed. The reason given was that after review my ID documents did not meet the requirements. I had sent them official Belgian ID documents.
            After calling both companies all they told me is that the security department made the decision and they can not give me further assistance.

            I had both accounts for a few years and had actually never used them. I am not a gambler and not involved in anything illegal.

            I have since researched this matter online and have found many people in the same situation. It seems this happens completely at random. I am actually lucky i had no money in the accounts, but other people were not so lucky. After the accounts are closed u get no further assistance and the money in your account is gone.

            So be aware of using these companies and do your research before u get involved with them.

            Both companies deny they are working together but it really would be a big coincidence. I had not used both accounts for years and now in one day both accounts are closed. Moneybookers had actually allready accepted the documents and then after neteller closed my account decided to do the same.

            I actually would like everyone who has a similar story to contact the appropriate government agencies to complain. This has to be stopped!

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              • Ci
                cincala.l Oct 07, 2010
                This comment was posted by
                a verified customer
                Verified customer

                I am having a similar trouble. My account was locked for a "security check" since August 2009 until like 2 months ago. They have asked me few times for a verified ID on paper which I sent. I called them several times with no luck. I have some money left in a betting office, which refuses to pay me out anywhere else except moneybookers. I wrote many emails, always getting the same responses - nothing can be done. It appears to me i have lost ~ $6000.

                However, I tried sending a complaint to UK's financial ombudsman. No response from them so far, it is possibly my last chance... can anyone help me with this?? That would be much appreciated

                2 Votes
              • Sa
                sam233 Jun 05, 2015

                Coincidence? I don't think so. The same thing happened to me and I still have almost $4000 locked up, both accounts were closed within hours simultaneously with the excuse of carrying out random verification. It's funny how these dudes are making Paypal more popular

                1 Votes
              • Ch
                Chris East Jan 13, 2016

                my account is locked too, I guess since they can not earn legally, they want to rely on such lame business practice to earn profit.
                I am filing a legal complaint at the digital wing of police department and everyone else should do the same. Moreover stop using neteller & spread the awareness so that even a single pig in the jungle wont use neteller one day. Thank you

                1 Votes

              The complaint has been investigated and
              resolved to the customer's satisfaction
              Resolved
              Moneybookers — customer service

              Moneybookers.com What a shambles. I have never encountered a Company with such a bad Customer Service...

              The complaint has been investigated and
              resolved to the customer's satisfaction
              Resolved
              Moneybookers.comlocked my acct. for no reason and will not return my money

              After having an acct. with Moneybookers for about two years with very few transactions but no problems I decided to wire them money to enter into some international business. After wiring the money they credited it to my acct. and when I tried to access the money they locked my acct. stating that someone was trying to access my acct. Obviously that was a lie so I told them fine just send me back my money to my original bank I sent it from as I no longer have any confidence in their practices on keeping my money safe. They told me I needed to send them proof of who I am so I sent them a passport and bank statement showing my current address. They also said I must change my email address in case someone had accessed it so I did. I have requested my money be released immediately but after two weeks of waiting, absolutely no response from them. This is criminal. This company is based out of England and according to their form on the bottom of their login page they are regulated by the FSA which I have written. I see all of these complaints here but I have yet to see one person write back and say it was resolved by Moneybookers, is there anyone that has has my problem and eventually got all their money back?

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                • Kh
                  Khatian Aug 29, 2010

                  Moneybookers is a crap. They hold your money for weeks to get bank interest on them. They have a very lazy customer support team. I lost my money and stopped using their services. Many people loosing their money to moneybookers everyday. BEWARE of this service.

                  0 Votes
                • Co
                  Compl moneybookers Jul 03, 2011

                  Muneybookers is a ###ing company.
                  After adding fund
                  they hold my 1000$ for more than 6 month and locked my account.
                  by saying that someone accesing my account.
                  How could be it possible.So I have to subbmit my ID proof so recover my password but this ### company did not giving me respose for more that a week.
                  Then I have contacted [email protected] to show my problem but this ### company
                  again gone dissapear still I am waiting for money they are really a cheater and scammer why they are doing this business.
                  They need to go to ### their mother ### the real cheater I ever see.

                  0 Votes
                • Se
                  SecretXXX Dec 01, 2011
                  This comment was posted by
                  a verified customer
                  Verified customer

                  I totaly agree with you, I did not received my funds from them and I'm still waiting for a response from them almost a MONTH now, their support service is absolutely CRAP ###, and the whole Moneybookers is CRAP, BEWARE AND NEVER USE MONEYBOOKERS.

                  0 Votes
                • Se
                  SecretXXX Dec 01, 2011
                  This comment was posted by
                  a verified customer
                  Verified customer

                  I hate moneybookers.com, please never use this as a payment provider or as a provider for your bussiness, if you would have a problem I assure you 100% it will take a lot, it will take a minimum of 1 month, they respond to emails so so so so slowww, terribly slow, i'm waiting for an answer from them because I didn't received my funds from them and i'm waiting for an answer for almost 1 month.
                  Also their fees are a lot higher than paypal, and they are cheating very tricky, they give you very low fees at start or no fees at all, after some time (Like it happened to me after 6 months) they assign very high fees to your account which like they said to me "the fees cannot be taken out of your account", and remember their fees are much higher than paypal, so there is one more reason not to use moneybookers. After they apply the fees to your account, you will be taken fees for absolutely anything you do, send money, receive money etc... For everything, and very high fees.
                  I hope they dissapear one day, I hate moneybookers, and I will say this to all my friends and friends of my friends. I will make all in my powers so nobody who I know uses moneybookers.

                  0 Votes
                • To
                  TomJoyce Oct 30, 2012
                  This comment was posted by
                  a verified customer
                  Verified customer

                  I'm in the UK and have had an account with them for three years which I infrequently. A couple of months ago I used it to buy an antique book from a dealer in France on behalf of a friend in Holland and had it sent straight to her. Somehow, and without my knowledge, my friend's email address was passed to Moneybookers and became a temporary account linked to mine. I think this also triggered a security alert as they subsequently locked my account and asked me to change my email address and password, then provide proof of my identity :(

                  I promised myself I'd never go back to WU because of their exorbitant fees..."speak not of the well from which you will never drink"

                  0 Votes
                • Br
                  Brenner Jul 04, 2013

                  CSS EMA is inspecting the service of moneybookers.com. The process is still in development. One of our team members will put any results here.

                  We are testing the quality of this customer service. It was not about the funds we were uploading, but to have accurate results of its system in general.

                  This is 'neutral' way to analyze its system and its peronnel. See our updates and other information soon.

                  0 Votes

                The complaint has been investigated and
                resolved to the customer's satisfaction
                Resolved
                Moneybookers.com — moneybookers ebay

                Hello I have been using moneybookers.com for about 3-4 months for my ebay auctions everything was going fine...

                The complaint has been investigated and
                resolved to the customer's satisfaction
                Resolved
                Mb*moneybookers.com — charged my credit card

                i have an unauthorized charge from these people on my credit card ...i want this fixed asap!!! ive already...

                The complaint has been investigated and
                resolved to the customer's satisfaction
                Resolved
                Moneybookers — scam

                Basically, the scam was fake details of a company called moneybookers (which does exist) which is a company...

                The complaint has been investigated and
                resolved to the customer's satisfaction
                Resolved
                Moneybookers.commoney scam

                While I have had an account with moneybookers.com for quite some time, to receive payments for ebay related sales from international customers i've never had trouble. 3 weeks ago, I attempted to withdraw my money to my verified bank account, as i've done many times before. I got a notice in the website, that they needed a credit card verification too. I added my cc info, and nothing happened. It just asked for verification again. When I first opened this account, I sent my id, my social security card and my home address verification on bills. They have since sent a letter to my house with a code to verify that, and asked me for all those documents two more times. My only assumption for them asking for this sensitive information over and over, is that they are losing it. Creating a serious privacy black hole and endangering me a great deal. Since this problem began, they asked me for all these items, again. I complied, and sent this info via scanned documents into there website. Rnit's been 8 days, and ive still not been contacted and still cannot withdraw my money. It should not take a month, to make a withdraw, period. It's less then 300 dollars, hardly even a sum to be concerned with for this company. However, for the last 3 weeks, moneybookers.com has completely ignored me as I attempt to resolve this crisis. Rnrni had found the service useless for my international customers, but if this is now the way they treat people, with completely incompentance then they need to be dropped from your program.

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                  • Wo
                    Wordperfect Jun 01, 2008
                    This comment was posted by
                    a verified customer
                    Verified customer

                    I would support your view, although I did not get as far as you. I tried to join, that took ages and then tried to upload money by credit card.
                    Here I ran into trouble, after filling all forms for "verification" I was told my account was frozen and closed.
                    I tried to contact them, it is a stupid procedure which sends the customer from one link to another and in the end the choices do not apply. One either starts again or, as they I guess they hope, gives up in frustration.
                    My bank told me the report was false and my credit card was indeed still active, they had not touched it.
                    I reported this back to money bookers and opened another account with a different credit card.
                    The reply was to "kindly inform me I had violated their terms by opening a second account" whereas in fact, they had shut down the first.
                    They also "Informed me" they had closed the second and would continue to do so even if any account had funds, presumably meaning they would keep my money.
                    There was no mention in their reply to my question asking how I went about funding by credit card.
                    When i tried to do this I was told by the system that [I live and work in China] that option was not available and I needed to make a bank deposit into their bank by Euro or US dollar, interestingly not British pounds.
                    Clearly, being in China this is not easy.
                    I have now written asking them to close my account, I expect this will result in further hassle.
                    I agree, they are completely incompetent and their replies verge on patronisation and rudeness.
                    Also, the grammar and register of the replies is that of a school drop out, maybe neither here nor there but I would expect a company that is handling international finance and posing as a bank taking my money to hire people who at least have some education.
                    They may be fine for sending a few bucks or what ever to Aunt Joe in Stratford if you live in Bedfordshire, but as far as international business is concerned, AVOID them.

                    1 Votes
                  • Am
                    amp2009 Oct 02, 2009

                    I completely agree with this person's opinion. Moneybookers definitely is a scam! Beware of them.

                    0 Votes
                  • Wi
                    WIll Landers Nov 23, 2009

                    They should not call it moneybrokers.com they should call it moneyscammers.com;
                    I just got hammered by them in their latest 'hook' scheme; they get your credit card info, put a 'hold' for funds on your bank account then tell you your payment is 'rejected' when you press the 'pay' button - they also tell you you entered the wrong CVC code but they don't tell you that they payment has placed a hold on your bank funds and does not pay for your ebay item at all! Customer service (haha) is provided by Bulgarians. DO NOT USE moneybrokers.com under any circumstances. ( google moneybrokers.com and look at the shady ties )

                    0 Votes
                  • Ho
                    howcanthisbe Dec 16, 2009

                    I am having the same problem but for 10 times your amount. They closed my acct. for no reason, I sent them all docs needed once again and no response for 2 weeks now and my acct. is locked, do you see a pattern here. I am contacting the FSA which regulates them. This company needs to be shut down and put all those crooks in jail! Just google moneybookers there are thousands of people having the same problems. This is there MO they use our money to make money the longer they can use our money without repaying it the more they make. My question is how in the world can this be happening it is ILLEGAL? Who in the hell is overseeing these criminals?

                    0 Votes
                  • Ic
                    Ickyrus Apr 06, 2011

                    I got the impression that Moneybrokers was the way to deposit money with a betting company "CANBET" that I later decided not to use only to find that my bank details had been forgotten by moneybrokers and are now insisting that I confirm my identity and are going to charge me for the privilage. In the meantime they are keeping my money in their account. Moneybrokers are a nasty bunch of blackmailing thieves in my opinion.

                    0 Votes
                  • Fr
                    froment Apr 06, 2011

                    Default Re: Avoid Moneybrokers

                    Do you reffer to Moneyobookers, and intentoinally call them moneybrokers? Title of the article you provided says Moneybookers, and some comments reffer to moneybrokers as well, which, it seems, doesn't exist!

                    However, my experience with Moneybookers is quite different! I've been using them for about four years now, I deposited a hundreds of times, withdrawn maybe a dozen or two times, and never ever had a slightest problem! Deposit is instant; for withdrawal, they say it can take up to 72 hours to receive money, but from what I can recall, that was always maximum next day, therefore fast.

                    As for the issue with Canbet, if that charge is included in their T&C, then why should it be unfair?! Of course you need to read T&C, and if you're not satisfied, you don't have to use them, as simple as that! I, for one, have been completely satisfied with their service, and all the charges they have taken off my deposits and withdrawals were in accordance with T&C!

                    Identification process was fast and easy, and that's also something you shouldn't complain - it's quite natural for this type of company to want to verify its customers first!

                    -1 Votes
                  • Gl
                    Gloria Anampiu Aug 11, 2011
                    This comment was posted by
                    a verified customer
                    Verified customer

                    We are going through the same grief with them. The run around with the documents which we sent 3 times. The verification process which required we do 3 things. Send credit card, postal address and bank account details. Then once we had confirmed that they had everything, they slam us with a condition that they will retain $50, 000 dollars in reserve until before our event. When we asked how they arrived at this amount we get evasive, vague unprofessional un-business-like and somewhat childlike communication. Our clients are livid. Thanks goodness we got to know about their scam before the amounts were too large

                    1 Votes
                  • Se
                    SecretXXX Dec 01, 2011
                    This comment was posted by
                    a verified customer
                    Verified customer

                    Agree with you, Moneybookers is SCAM ### CRAP. BEWARE DON'T use Moneybookers NEVER EVER ! And tell this to all your friends and friends of friends.

                    1 Votes
                  • Sk
                    skrillhater Aug 13, 2012

                    Thats true..why they need all this sensitive information when they are not bank. User himself can't change anything even if its their personal information. They said you signed up agreement. Means whatever you give them stays with them for at least 5 years. you can't remove your credit card, you can't remove your social security number, id information, address...nothing can be removed from their records..what are they FBI?? To hell with money bookers DON"T use them ever if you care about your privacy. Someone should hack into their servers and later everyone should sue for invasion of privacy to shut them down.

                    0 Votes
                  • Fr
                    froarcher May 31, 2013

                    hi i am gutted cant use my credit card now have to register that bull worked fine 2 time now bookers change everything cant credit my kalonline game and no otherway to pay what can one do i just want pay and play not give out info that they should not have it so rong

                    0 Votes
                  • Fe
                    FedUpWithScammers Jun 08, 2013

                    I was going to purchase from a new merchant online. since I had never used them before, I really didn't want to give them my debit card details, and thats when I noticed they accepted payments by money bookers. Usually I use Paypal, quite often actually, and have never had a problem with them. Previously I had opened a moneybookers account, but never used it. Sorry I did use it once. But at any rate, this was my second transaction.
                    After my order the merchant notified me that my order could not be completely filled and so offered to reverse the charge, being an honest guy and probably assuming I'd remain a customer due to his act of good faith.
                    The money from the reversal did not go back to my debit card, it went to money bookers. The promptly locked up my account, demanded more documents than I had already provided, and when I provided them just said things were being investigated and I should receive my money in "due course". Huh? 2nd transaction on the account, provided them with passport, and bank statement even though I'd already verified accounts with the codes from the statements. They told me if I didnt give them the documents I would never see my money again, and then when I did I still have not received the money.
                    Banks are not even allowed to do this .how can a company get away with it? You need to be breaking some law or some terms of use to at least even have a problem, but even then once it is sorted out you're still the owner of your money. These guys just take it and aren't in the least bit sorry. Yes they should be in jail. It is a 100 percent scam.

                    Isn't it ironic though, that I used them because I thought I could trust them more than the merchant, and the merchant was reasonable and honest, but they had to step in and make sure I was ripped off.

                    And and for any of these guys who say they've been using them for years and not had a problem...don't buy it. They're probably shills. If you read the terms and conditions you agree to let them keep your money as long as they have a "reasonable" excuse to do so, and guess who defines "reasonable?"

                    Sorry I just don't buy that they have customers who have been operating with them for X amount of years and not had problems. Not for one minute. This scam is international and its huge. Consider that only probably 10% of the people who are getting scammed actually are reporting it to the regulators, , police and banks. There's a lot out there who do not speak up.

                    Everyone who reads this, PLEASE tell your friends, family and anyone else to avoid MONEYBOOKERS/SKRILL or you will be sorry!

                    0 Votes
                  • Al
                    AlphaOmega2020 Sep 17, 2013

                    Tons of charges to these people for same amount over and over $26.96 in my bank account. Bank says this is obvious fraud and they closed the card associated with the bank account and have initiated an investigation. I will be getting all the money back. Additionally, because these charges are international and I spotted them within 72 hrs they will not be paid out as the charges are still in "pending" staus. They should have picked someone with more assets !!!

                    0 Votes

                  The complaint has been investigated and
                  resolved to the customer's satisfaction
                  Resolved
                  Moneybookers.com — fraud and misrepresentation!

                  Be aware that a very simple scam is in operation which is claiming to use the 'escrow' service of...

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