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1.4 11 Reviews 243 Complaints
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Skrill Complaints 243

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L
10:26 pm EDT
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Skrill skrill is a scam company

My wife’s Skrill had it closed for no reason a few years ago, because the account was created while my wife was still alive. Because of this reason, my wife unfortunately died of the new crown. I contacted Skrill to withdraw funds from my personal account, but I was refused to provide Only my wife’s personal bank account can be withdrawn. Now I found my wife’s bank account and provided it to Skrill to withdraw funds from the account. I have sent emails for more than ten days in a row, but I have not received any reply from Skrill. With help, Skrill is a real scam company, I hope its regulators can shut down such a scam company and ask it to return my wife's legitimate funds!

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K
7:13 pm EDT
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Skrill my card expired some years back and i have been calling an mailing to renew it but to no avail

my name is Raphael Nkwarze

my adress is Burg.Norbruislaan 238 3555 EL

Utrecht, Nederland

i want to continue my reletionship with your credit card company after the expiration of my former card.

secondly the spelling of my name Raphael in my former card was wrong that was why i didnt renew it then because it didnt correspond with my name.

Thirdly i want to increase my spending limit to 5000.00 euros.

Thank you,

Raphael Nkwarze

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Y
8:38 am EST
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Skrill Skrill powered by paysafe stole $ 158,737 from my account on march 2020

Skrill powered by Paysafe Payment Solutions Limited stole $ 158,737 from my account on March 2020

Skrill restricted my account for no reason and without any notice and has not given me to use my balance for more than 2 years! I have been working as an affiliate generating traffic from my websites, i have invoices for every commission that i received. I had a small company in Russia that was ruined by skrill, I couldn't pay salaries to employees and freelancers for the service, and I accumulated a lot of debt, I started to have serious financial problems, loans from banks, large debts in credit companies, divorce from my wife, fled the country etc. I want to note that none of the Skrill representatives ever contact me or provide any information or reason why my account is restricted. I turned to the financial ombudsman and she told me that Skrill is ready to return the money to me (suddenly skrill started replying to messages almost every day), Skrill clarified that they can transfer my money only to another Skrill account that is registered outside of Russia, the same notification (by email) was sent to me by Skrill. I sent to Skrill my friend's account to transfer the funds, Skrill confirmed that they can transfer my balance to the provided account.

Hello Yakov Shnayder ,

Thank you for contacting the Skrill Help Team and apologies for replying in English.

We will able to refund your balance to another customer's account who is registered outside of Russia.

To do so, we kindly ask you to provide us with the email of such a friend of yours with a reply here in the next 48 hours.

Kind regards,

Katya

Skrill Help Team

Confirmation from skrill that they can make a transfer to my friend's account

Hello Yakov Shnayder ,

Thank you for contacting the Skrill Help Team.

Please accept our apologies for contacting you in English, however, at the moment we could not assist you in your preferred language.

Be advised that the funds can be transferred to the account you provided: ar...ak @ gmail.com if this user adds a personal bank account based in Europe to his Skrill account. Once this is done, please let us know in order to proceed.

We look forward to hearing from you soon.

Kind regards,

Yehin

Skrill Help Team

My friend added the European bank account, but Skrill disappeared again and for more than 17 days no one from Skrill has contacted me, they didn't transfer my funds to the provided and confirmed Skrill account. They just keep ignoring all my appeals to them from December 16!

To be honest, I think that Skrill is a scammer, they once again deceived me! These are heartless people, they destroy families!

Anyone please if you can help me contact me by email/phone or send me a message, I will be very grateful to you!

Desired outcome: I want my money (full amount of $ 158,737 ) to be transferred to my friend's Skrill account which was confirmed by Skrill or to my bank account IMMEDIATELY!!!

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Update by Yakov Shnayder
Jan 03, 2023 9:18 am EST

An update regarding my review! Skrill stole $ 158,737 from my account on March 2020

Nothing has changed, Skrill restricted my account for no reason and without any notice and has not given me to use my balance for more than 2 years! I have been working as an affiliate generating traffic from my websites, i have invoices for every commission that i received. I had a small company in Russia that was ruined by skrill, I couldn't pay salaries to employees and freelancers for the service, and I accumulated a lot of debt, I started to have serious financial problems, loans from banks, large debts in credit companies, divorce from my wife, fled the country etc. I want to note that none of the Skrill representatives ever contact me or provide any information or reason why my account is restricted. I turned to the financial ombudsman and she told me that Skrill is ready to return the money to me (suddenly skrill started replying to messages almost every day), Skrill clarified that they can transfer my money only to another Skrill account that is registered outside of Russia, the same notification (by email) was sent to me by Skrill. I sent to Skrill my friend's account to transfer the funds, Skrill confirmed that they can transfer my balance to the provided account.

Hello Yakov Shnayder ,

Thank you for contacting the Skrill Help Team and apologies for replying in English.

We will able to refund your balance to another customer's account who is registered outside of Russia.

To do so, we kindly ask you to provide us with the email of such a friend of yours with a reply here in the next 48 hours.

Kind regards,

Katya

Skrill Help Team

Confirmation from skrill that they can make a transfer to my friend's account

Hello Yakov Shnayder ,

Thank you for contacting the Skrill Help Team.

Please accept our apologies for contacting you in English, however, at the moment we could not assist you in your preferred language.

Be advised that the funds can be transferred to the account you provided: ar...ak @ gmail.com if this user adds a personal bank account based in Europe to his Skrill account. Once this is done, please let us know in order to proceed.

We look forward to hearing from you soon.

Kind regards,

Yehin

Skrill Help Team

My friend added the European bank account, but Skrill disappeared again and for more than 17 days no one from Skrill has contacted me, they didn't transfer my funds to the provided and confirmed Skrill account. They just keep ignoring all my appeals to them from December 16!

To be honest, I think that Skrill is a scammer, they once again deceived me! These are heartless people, they destroy families!

Anyone please if you can help me contact me by email/phone or send me a message, I will be very grateful to you!

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U
U
Ultimate Solutions
US
Mar 02, 2023 12:54 am EST

Hello Brother,

I have sent you a message. Please check your inbox and let me know.

Thanks

ComplaintsBoard
B
4:38 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Skrill Integrity Issue - they closed my account and took my money

I have moved to UK for work on the 4th of October 2022.

I would like to make a complaint against a financial services provider called Skrill (www.Skrill.com).

Case summary:

I was approaching their customers services team professionally by email requesting them to change my address to my new address in the UK. I have provided them several proof of address documents (three bank statements from three different UK banks) as requested.

Later they sent me email telling me that my account has been closed permanently (without provide a specific reason) and they took all the balance in my account there as admiration fee (I don’t understand what is admin fees for?!).

The balance I have in my account there is very small and that is not a big issue for me. What does not seem right to me are:

1. Their attitudes by keeping requesting me a proof of address. Every time I provide them with a bank statement that shows my address, they come back to me requesting another proof. This happened three times and in each time I provided them with bank statement (the three bank statements provided are from Lloyds bank, Starling bank and Halifax bank).

2. One of accepting proof of address in their list is a bank statement. And when I provided with that, they did not accepted.

3. They suddenly closed my account without notice.

4. They took the money in my account.

In my last email to them, I told them that if they want to close my account that is ok with me but they have to send all balance in my account to me. They have no right to take that money even though the amount is very small.

As I didn’t get support from them in this regard, I have decided to approach you to get the support.

Desired outcome: 1. I need them to send the funds in my account to me.2. Get my account with them back

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R
2:37 pm EDT
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Skrill doesn't give me money

[protected]@outlook.com

This is skrill Account ID

My balance is 1000 usd urgently I want some documents for account I sent all documents ID and different selfies I sent everything to them they accept everything last I want bank statement I give my bank statement they don't accept my statement after that they Suddenly emailed me 181 usd is being deducted from my account the subscriber has 889 usd dose not give me today since one year I am trying to withdraw my money.

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7:51 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Skrill Unreasonable Account Restriction by Skrill Staff

I have been using Skrill for many years and I was sattisfied, however after many years of satisfaction, Desislava threw everything into water. The reasons:

1. Highly unprofessional behavior. I am asking her questions, she is responding shortly, inaccurate and closing the ticket as Resolved even she didnt try to help me. Than I need to reopen a ticket and wait at least 48 hours in order to get another unprofessional quick answer which will again be closed as "Resolved".

2. She locked my account by claiming that my account was created when I was underage! Now I am 31 years old. I am asking her when my account was created, she refuses to respond me and telling me to check my emails when I have created my account. If she knows that I was underage when I have opened my account, this means she knows the exact date when I created the Account however instead of giving me an answer, she tells me to check my email and find and email before many many many years.

3. Lets assume that I was underage when I created my account, why they accepted the account creation? There was ID Card Verification since ever. Didnt they see that I am underage that time? How they did such a huge mistake!? Also another absurd thing is that I am 31 Years old! According to their Terms and Conditions, people under 18 cant use their services, i am +13 from 18. If I created account and got verified before 18, this is not my mistake, this is their mistake so I shouldnt be the one punished after decade, the person who allowed this creation should be punished.

4. I have done dozens of transactions via Skrill, since it was Moneybooker. Maybe Desislava that time was learning how to read letters and now comes and restricts my account. Shame on you.

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J
9:01 am EDT
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Skrill Withdrawal issue with Skrill since 2nd June 2022

I am facing issue with skrill since 2nd June 2 transactions was processed and should reflect in bank account within 4-5 working days but till now no news where funds goes.

Specially customer services are so pathetic and they are very much in time wasting, they even don't care how important time is and to give response to the consumers after chasing them 2-3 times they responded with robotic response they will get back after 24-48 hours and got a response after 72 hours whiles again chasing them just with one transaction 2nd transaction still they required more 24-48 hours.

So after sending them ticket got another bonce from them to give verification of account even account was fully verified so far till yesterday.

Just for the reference transaction snapshot :

June 2, 2022 6:23 PM

Transaction ID

[protected]

June 7, 2022 4:21 PM

Transaction ID

[protected]

Desired outcome: Even without solving issue my complain marked resolved wretched services at all from skrill.

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M
Meferh Ksa
US
Sep 20, 2022 8:28 pm EDT

I'm having the same problem, did anyone answer you and get your money back?

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T
11:18 am EDT
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Skrill I dont get my balance back for 1month

I paid 2 times first transaction is 133.08euro and45.58euro on 16may and that is refunded and i dont get my refund for 1month.. Please check it good and add my funds back!

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Y
11:37 pm EDT
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Skrill Payment not received

my skrill account was closed due to verification, they request for National ID card & Bank statement, i provided the both documents, but they rejected the bank statement without mention the actual reason, (we cannot accept), i again send the other bank statement again they didn't accept without any reason.

although i have received withdraw from skrill many times on my same bank account that i provide in the document on first verification.

so anyone can ask Skrill team what they are doing & why they are doing wrong?

i already call many times to International landline number, but no solution provided.

can you help me in this regard?

looking forward for quick positive response.

Desired outcome: Please refund my amount.

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1:45 pm EDT
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Skrill Unauthorized transaction was told provisional credit was added and it has not been

I filed unauthorized transaction dispute March 6,22 for the amount of 153.46 Walmart as my previous Skrill card was stolen . received an email March 31,22 saying they credited my account with provisional credit of 153.46 while they finish the investigation but they never added the credit now they keep saying they are having technical issues that is preventing this credit from being added.

Desired outcome: Credit my account as promised

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7:36 am EDT

Skrill Accept my bank statement for address verification

I am working in UAE with residency visa. For money transaction I was created account in Skrill and verified my account. But address not yet verified due to proper document not submitted.I want to add my local bank account details so I was submitted my debit card , credit card statement still they are rejected without any proper reason. For address verification required documents option are debit card statement, credit card statement, utility bill, water bill,tax bill ect. I am having bank statement only because I am working residency visa here so I don't get any other proof to submit. I don't know what is the issue with bank statement I was submitted 5 times still rejection and unable to contact them by email. I am since 8 years in UAE I never facing like this address proof issue . I am always using UAE I'd for financial application and all will activate but here not accepted even my bank statement.please take necessary action and accept my bank statement or my I'd to added my bank detail

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E
7:19 pm EST

Skrill Dont refund my money

Hello

Hello ! I live in italy and i open an account in skrill. I had 40K euros in my skrill account. One day they closed my account and say that they want documents from me and will refund my money. I understand this and i send selfie with my id, selfie with a paper where write the date, and utility bill. After 1 day they said that they want another proof of address and i send my bank statement. After this they said that not passed security , so i send another utility bill. After 3 days they said '' Thank you for contacting the Skrill VIP Team.

The decision taken by Skrill is to discontinue our business relationship due to a violation of the T&C. Please keep in mind that the decision is final and irreversible. In addition, please note that no further submissions will be reviewed for your refund request as you have not succeeded in providing the necessary documentation several times.

Thank you for your understanding.

Kind regards,

Yessika

Skrill VIP Team ''

After this i ask another offical email from them becouse my lawyer needed this to open case at trial, and they send so easy. Look ''Thank you for the conversation and for your understanding in this matter.

I can confirm that at this stage we cannot grant a refund of your balance of EUR 39 888.61. ''

And i can send whatever they want but they dont want anymore documents for me, and this is making me crazy. I hope only my lawyer will do something !

Desired outcome: Please refund

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Gary S. Hale
Gary S. Hale
Youngstown, US
Dec 16, 2022 3:00 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

You are not alone in this situation. Last month, I made a $100,000 deposit to Skrill. The transaction had been pending for several days, so when I received an email indicating that it had been completed, I attempted to access my account, but my access was denied.

I contacted the customer service agents via phone and email, but they were unable to assist me in regaining access.

I spent time trying to solve the problem, but all of my efforts were in vain.

I saw a post on this website a few weeks ago about how people with crypto currency issues, whether they're being scammed or oppressed by large companies like Skrill, Coinbase, Binance, and so on, can recover their money with Paige McCubbin's help.

After reading the article, I immediately contacted her via Telegram. "Paigecubbin" is her Telegram handle. She was able to recover my funds in three days and deposit them into my bank account.

I recommend contacting her right away to get your problem resolved as soon as possible.

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E
6:39 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Skrill Unfair inactivity fees without notifying me.

Dear representatives of Complaints Board,

I hope you are well and safe. I'm complaining about Skrill Inc.

Skrill has been charging me inactivity fees for several months without even notifying me. They closed my account and they never notified me. I have been a customer of Skrill for almost 15 years. I opened my Skrill Account in 2007. I have been a very good customer and also very loyal. The Skrill customer service representative promised me that they were never going to charge me any Skrill monthly fees in my Skrill account and they are charging me fees of $5. I was never contacted about this and they never notified me that my account was inactive. Please contact me at my email address if you have any questions. I can't get in touch with them by phone because the customer service number is not working well.

Thanks for the assistance that you can provide me to resolve this matter.

Edwin Archbol

Desired outcome: Please reimburse the inactivity fees and I would like an apology, I have been a great customer for almost 15 years and I don't deserve to be treated like this.

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Update by Edwin Archbold
Jan 30, 2022 6:40 pm EST

The last name is Archbold, not Archbol

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L
7:10 am EST

Skrill Holding on to my money

Applied for my dispute on January 19 they stated 10 days they will issue me my money it's been over 10 days submitted my id and been showing verified for ever and now again u asking for it I just want my money and don't trust my current available balance in ur system ! Plz I have shown u proof of my state of hardship I'm dealing with ! I can't afford having mote stolen money and I'm suffering and I don't even have the money to feed my self ! Plz remove restriction need to get my money out urgently

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Update by Lis Maadanian
Jan 27, 2022 7:11 am EST

Their a total fraud taking your money not allowing u get hold of ur money and to close the account.

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G
6:41 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Skrill Costumer service and refund

My account was restricted and they wanted my documents, I uploaded them, but they don't accept them and don't even say why.
I have balance on my account
and now they close my account
I want my money back

Desired outcome: refund

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9:37 am EST

Skrill Sarvice

I sent all my information inside the Skrill but still not activating my account just submitting my documents and putting restriction in my account and no reason Telling

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L
1:41 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Skrill Crypto wallet disabled access till end of 2021 !

Skrill, is not safe service. They just disabled crypto withdrawal till 30.12 so you don't have access to your money. So if your crypto val. went up in last few days you are not able to transfer it to FIAT currency and block your profit neither withdraw the crypto to another wallet.
Scammy service. It is hard to believe how this can be even legal.

Kind Regards
Lucas
[protected]@gmail.com
23/12/2021

Desired outcome: financial compensation to cover potential lost, min 50% of wallet fund value

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Resolved

none, I dont want my personal info to be publicly available and could not edit this complain!

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5:22 pm EST

Skrill Mojang Stockholm Monthly Charge

For the last three months i have been receiving a monthly charge of $7.99 from mojang stockholm despite having no debit or credit cards currently registered under my account, nor an ongoing realms subscription. i did not authorize any transactions and would very much like this resolved so i may receive my money back. there is no reason i should have been charged. I have reported this issue to my credit card company.

Desired outcome: $23.97 refunded for the three months charged.

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1:36 am EST

Skrill Skrill closed my account& stole my money

Account was verified & Activated from 2016, I have proof that they are scammers when ask them about transfer my money to my Bank account ; said that the following in e-mail ;

Dear Nader Mohamed,
Thank you for contacting the Skrill Help Team.

Further to your inquiry, please note that we are sorry to inform you that during a recent audit of your Skrill account, we found reasonable grounds to discontinue our business relationship. Therefore your account has been closed. Please note that this decision is final.

More information on the issue is available in the Terms and Conditions you accepted when you registered. The following articles apply:

4. Opening Your Skrill Account
[ ... ]
4.5. All information you provide during the signup process or any time thereafter must be accurate and truthful.
[ ... ]
16. Termination and suspension
[ ... ]
16.4. We may at any time suspend or terminate your Skrill Account without notice in case:
16.4.1. you breach any condition of these Terms of Use or any other condition applicable to specific services covered by separate terms and conditions;
16.4.2. you violate or we have reason to believe that you are in violation of any law or regulation that is applicable to your use of our services; or
16.4.3. we have reason to believe that you are in any way involved in any fraudulent activity, money laundering, terrorism financing or other criminal activity.

Kind regards,
Quentin
Skrill Help Team

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B
Banamahsb
Liverpool, GB
Nov 02, 2022 4:52 pm EDT
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I have got EXACTLY same email

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9:27 am EDT

Skrill They closed my account and trapped my account when i complained

I opened a skrill account, made a deposit and submitted my documents for verification. They rejected my documents and told me to upload alternatives to which i responded that i do not have any other. All those this time my account was restricted and my money trapped

I wrote them telling them to refund my money and close my account since i am not allowed to do business with them.

They blocked my account and when as far as blocking my ip address.

The email i have with them is [protected]@gmail.com

This is wicked. A very wicked act

Desired outcome: I would like my funds to be returned

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About Skrill

Screenshot Skrill
Skrill is a digital wallet and online payment system that allows users to make secure and convenient transactions online. It was founded in 2001 and has since grown to become one of the most popular payment methods for online transactions.

Skrill offers a wide range of services, including the ability to send and receive money, make online purchases, and even withdraw cash from ATMs. It is accepted by thousands of merchants worldwide, making it a convenient option for those who frequently shop online.

One of the key benefits of using Skrill is its security features. The platform uses advanced encryption technology to protect users' personal and financial information, ensuring that transactions are safe and secure. Additionally, Skrill offers two-factor authentication, which adds an extra layer of security to user accounts.

Another advantage of using Skrill is its ease of use. The platform is user-friendly and intuitive, making it easy for even those who are not tech-savvy to navigate. Users can easily add funds to their Skrill account using a variety of payment methods, including credit cards, bank transfers, and even Bitcoin.

Skrill also offers competitive fees, with low transaction fees and no hidden charges. This makes it an affordable option for those who frequently make online transactions.

Overall, Skrill is a reliable and convenient payment method for online transactions. Its security features, ease of use, and competitive fees make it a popular choice for individuals and businesses alike.
How to file a complaint about Skrill?

Here is a guide on how to file a complaint against Skrill on ComplaintsBoard.com:

1. Log in or Create an Account:
- Start by logging into your ComplaintsBoard.com account. If you don't have an account, create one to proceed.

2. Navigating to the Complaint Form:
- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. You can find this button at the top right corner of the website.

3. Writing the Title:
- Summarize the main issue you have with Skrill in the 'Complaint Title' section.

4. Detailing the Experience:
- Provide detailed information about your experience with Skrill. Mention key areas of concern, any relevant transactions, steps taken to resolve the issue, the nature of the problem, and the personal impact.

5. Attaching Supporting Documents:
- Attach any additional supporting documents that can strengthen your complaint. Avoid including sensitive personal data.

6. Filling Optional Fields:
- Use the 'Claimed Loss' field to state any financial losses and the 'Desired Outcome' field to specify the resolution you are seeking.

7. Review Before Submission:
- Review your complaint for clarity, accuracy, and completeness before submitting it.

8. Submission Process:
- Click the 'Submit' button to submit your complaint.

9. Post-Submission Actions:
- Regularly check for responses or updates related to your complaint on ComplaintsBoard.com.

Ensure you follow these steps carefully to effectively file a complaint against Skrill on ComplaintsBoard.com.

Overview of Skrill complaint handling

Skrill reviews first appeared on Complaints Board on Apr 18, 2008. The latest review Mixed Experiences with Skrill: Proceed with Caution was posted on May 17, 2024. The latest complaint Crypto wallet disabled access till end of 2021 ! was resolved on Dec 23, 2021. Skrill has an average consumer rating of 1 stars from 254 reviews. Skrill has resolved 27 complaints.
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  1. Skrill Contacts

  2. Skrill phone numbers
    +44 203 308 2519
    +44 203 308 2519
    Click up if you have successfully reached Skrill by calling +44 203 308 2519 phone number 68 68 users reported that they have successfully reached Skrill by calling +44 203 308 2519 phone number Click down if you have unsuccessfully reached Skrill by calling +44 203 308 2519 phone number 59 59 users reported that they have UNsuccessfully reached Skrill by calling +44 203 308 2519 phone number
    7%
    Confidence score
    United Kingdom
    +1 (888) 444-1107
    +1 (888) 444-1107
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    United States
    +33 173 443 315
    +33 173 443 315
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    +49 302 2403 0293
    +49 302 2403 0293
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    Germany
    +39 645 236 612
    +39 645 236 612
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    100%
    Confidence score
    Italy
    +48 221 288 257
    +48 221 288 257
    Click up if you have successfully reached Skrill by calling +48 221 288 257 phone number 9 9 users reported that they have successfully reached Skrill by calling +48 221 288 257 phone number Click down if you have unsuccessfully reached Skrill by calling +48 221 288 257 phone number 20 20 users reported that they have UNsuccessfully reached Skrill by calling +48 221 288 257 phone number
    Poland
    +34 935 452 390
    +34 935 452 390
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    Spain
    +7 495 249 5439
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    Russia
    More phone numbers
  3. Skrill emails
  4. Skrill address
    5335 Gate Parkway Fourth Floor, Jacksonville, Florida, 32256, United States
  5. Skrill social media
  6. Laura
    Checked and verified by Laura This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Jun 13, 2024
Skrill Category
Skrill is ranked 55 among 403 companies in the Banks category

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