Sixt Car Rental Israel — non refund credit card payement
Accident report number 2070164 December 2009
Unfortunately I´m here to report the same and exactly situation occured another guy, reported on his complaint posted on 2011.11.02. I rented a car from Sixt Car Rental at Ben Gurion International Airport of Tel Aviv, Israel, beginning of December 2009. few days later while driving in Jerusalem, I was involved in a very light car accident: my car reported a very minor scratches, hardly visibile, to the rear bumber. I had no responsability and the other driver was totally responsable for what happened. As Nick did, I reported this to the Sixt office and was charged $400 against my visa by Sixt as excess whilst the case was being handled and until it was resolved and I obtain a reimbursement of the $400.
All the time they replied to my emails sayng that the case was still in process handled by the legal department and the reimbursement will be provided once the case was closed.
Now, I´m still waiting the reimbursement of my amount since ending 2009 even if I hve been following up continuously with Sixt trohough emails. I tried to get in touch by telephone with the manager of Sixt in Israel in charge for my case but no chance, she doesnt answer to the phone. In addition, since last year, she doesn´t respond to my emails too.
Whel I returned back the car at the airport I filled to Sixt the accident report properly with all my details and contact numbers. I have taken some pictures about the car hired and the scratches of the rear bumber.
Of course I have also the entire email correspondence beetwen me and Sixt concerning my case.
I consider such situation unbeleiveble and unacceptable!
Daniele Carbone, Italy