Sirius XM Radio
reviews and complaints

Sirius did not send an email informing me of a renewal. The vehicle is in storage without a battery and can't be driven but charged my CC. I want to be in charge on my subscription, not Sirius. I plan to cancel my 3 subscriptions because of this underhanded tactic.

I have been a customer of Sirius XM for at least fifteen years or more. I contacted a representative after receiving an increased bill via my email. Unfortunate the service provider was not HELPFUL at all in resolving my issue and disconnected my services the following day. I am very appalled in the representative lack of effort to maintain my services. I called today, September 20, 2021, and asked to talk with a supervisor and transferred to four service workers after repeatedly asking to talk with a supervisor. I told them I will file a complaint about the issues of today. These individuals lack training in customer satisfaction and definitely will impact your business if the problem with them is not resolved.

I agreed to renew my SiriusXM subscription for $5.00/month until I cancelled my subscription. It was NOT a promotional deal. I confirmed with the representative that it $5.00/month with NO increase. She assured me that the fee would not increase. SiriusXM raised the fee to $20.63/month without notifying me. I called several times to straighten it out. First I was told that a request form reimbursement was filed on my behalf and someone would get back to me within 7 business days. No one returned my call after 3 weeks. So I called several more times. Customer service in the Philippines kept hanging up on me. I finally got someone from the US. Unfortunately, she was no help either. I was told that I was a liar. I requested that they listen to the recording of the agreement I made with their representative. I was told that it was confidential and refused. SiriusXM is a SCAM company. They outsource their customer service to a foreign country that's allowed to scam customers. SiriusXM does NOT follow the agreement that customers agree to. They will increase the rates without informing customers. Their customer service is RUDE. Hanging up on customers is unacceptable!

How does this person have a show ? Is she on medication.? she cannot keep a train of thought, ping pongs every 20 seconds to a different subject, like she's manic, is watching the damn Olympics on air BC SHE HAS NOTHING INTERESTING TO SAY OR TALK ABOUT! WHY IS SHE EVEN ON THE AIR ? She has serious mental issues and needs medication . She abusively berates Ciara and Abby on air for how crappy the show is ITS HER DAMN SHOW,

Someone [censored]ing cancel this nut job !

Wanted a service to listen to music, just music and now what do I hear some reading articles from the newspaper or talking about their neighbor that has a cat in her tree and will not come down... Really! Listeners just want to hear music and not Mr. St James complaining about his life...

Angelina Moore
8 Birch Street
Troy, NY 12180
[protected] (cell) [protected] (home)

My Radio have not worked in 1 1/2 years. I called then to ask to drop the Kia Soul. The representative talk and talk and offer me a raiod. Well I have not use that Radio because it could not be install until I get my car radio fix. And the dealer said it;s going to cost. I thought I could save enough to get it repaired but as of this date I cannot.
I would like a refund on monies paid for the Kia services that I was unable to play music and a label to send your radio back.
This afternoon I was able to cancel the Kia Soul order after 2 hours on the phone what a mess.

Every time I try to sign in on-line on my PC, SiriusXM "doesn't recognize my user name or password" and the only way I can get in is to change my password.

This is complete BS.

My password hasn't changed. What, are you trying to force me to change it? Do you know how annoying this is?

STOP IT! Do not force password changing. It's only a radio subscription.

On July 22, 2021 I contacted Sirius XM regarding a charge to my personal Suntrust Bank debit card. I used to be a Sirius XM customer, but cancelled my service when I bought my new car, which has Apple passthrough.

I discovered today that my debit card had erroneously been charged $28.14/month for 8 months after my cancellation. I contacted customer support to request a refund of $253.26 to be given to me for what I supposed was an administrative error.

I opted to text an account representative instead of holding for an associate and was soon in text communication with Jonathan. Jonathan confirmed that I had no active accounts and could not identify any account that would validate my card being charged. He was courteous, but was unable to assist me in my request since he could not find a reason why my card was charged. He referred me to call Sirius and speak with a representative who could look up the charges using my card number.

I called and spoke to Krissia, who told me that my card was being charged for a 2018 GMC Canyon. I then spoke to Cynthia who insisted that the charges were mine, even though I drive a 2020 Hyundai Sonata, I am not an active Sirius XM member, and no one besides me has access to my personal bank account. When I asked to speak to a manager, I was put on hold off and on for over 20 minutes while she spoke with her back-office, and then a strange noise happened and the call was deferred to roadside assistance.

I called back again and spoke with Elle, who helped me to cancel this false account, cancellation # 622FWB520. When I asked her how my new card was even charged, she reported that my bank had given the new number to Sirius XM (after my last card that Sirius had on file was compromised). She offered to refund me for 2 months of service, a total of $56.28. Elle advised me to dispute the remainder of the charges with my financial institution, Suntrust.

I was a very happy customer of Sirius XM for years, which is why I assumed this was simply an administrative error. But apparently I had been paying for another person's account since 2018, though I thought I was only paying for my own account until I cancelled when I got my new car. I'm completely confused as to how this happened.

Bottom line: I was charged for service I did not receive at least $253.26, and at the most $984.90 (28.14/month since Sept 2018). I have sole authority to authorize my card for charges made to my debit account and never gave Sirius XM permission to use my debit card for a GMC Canyon.
After 2 hours spent with customer service trying to resolve this issue, I was given a refund of $56.28.

This is not OK.
Lauren Shapiro

Sirius xm says they contact you before your renewal is to become due. THAT is a LIE... they never have contacted me before by any means, email, text or anything they just took $50.00 out of my account without notification and discover let them hand key it in... gotta love a credit card company who just lets anyone do anything... NOT... so I cancelled... I dont need them, I dont want them and I will not PAY for free radio... so they can go to hell

I received my statement June 25 th which was generated on June 9 th which happens to be the DUE DATE. I called Sirius to renew subscriptions but they want to also apply a months charge of 32.00 . I dispute that charge cause the renewal statement Should have been sent to me a month prior so I can either renew or cancel. Apparently the girl I spoke to just didn't understand my issue.
These billing practices are shady. This is Exactly why I don't use a card for payment. Invoice only. Being a customer since 04 !, I would expect better resolutions than I received this morning. And mailing out renewal statement in a timely manner! There's many other music options out there. If they don't resolve this today, I'm done with Sirius

My husband cancelled our Sirius XM radio when we got rid of our vehicle. He received proof of cancellation via e-mail on 11/21/20, #673-BJF-415. Instead of cancelling my service, they continued to charge my credit card $20.19 each month. When I noticed the fraudulent charge, I called Sirius to have it removed. They will not remove the charges claiming the contract is valid even though I have proof of cancellation. Sirius claims that their employee keyed it in as a new four-year contract ending in May of 2024. What? I did not authorize a four-year contract. I cancelled within the free trial period so I am not responsible for the monthly charge of $20.19.

I called my credit card to have the charges removed. I will file a claim, seek a class-action lawsuit, contact the Better Business Bureau, media, and will never use Sirius radio again (even if it's free). This is a fraudulent practice and needs to stop.

I want to either start or find a class action lawsuit against this company who goes out of its way to keep you from canceling and you can't even remove your card from their database so you have to cancel your card. I don't care what department you call into and talk to there is no way to cancel even though they've told me they will do it but then don't and if you call back and they say well we don't show on your record...

This company needs to be taken off the air.

Yeah I can get into all the little details about when I call in and get hung up on or lied to and transferred and get hung up on or you try it through the text to the site and all it does is load a blank link every time it doesn't matter what browser or connection I use, BUT anyone that's dealt with cancelling already knows. About like trying to cancel Planet Fitness. Another day another junk company.

Respectfully,

I pay a lot of money for "Mostly Music" on Sirius XM.

Recently, Rick Springfield debuted on the 80's channel and he is the worst!
Not only is he boring, dull, no personality but he's horrible at what he does. He should not be on the 80's channel or any music channel.

Every time I hear his boring voice I wonder why you even hired him to do this job? I now shut off the 80's channel every time I hear him.

He is the worst! Please get him off Sirius XM.

Thank you.

Classic Country has been playing straight Alan Jackson songs for over a week now. If you want to do that then give him his own channel.
I and many others would like to have the classic country channel back. Give Alan Jackson his own channel. Phlash Phelps on the 60's channels talks incessantly. I don't pay for all the talking. if i want to hear DJ's talk, I can go back to regular radio. 70's on 7 play the same songs over and over again. you hear the same songs several times a day. You need to refresh your stations and songs that get played. I pay lot for the service and feel I'm not getting my money worth. Dave Hoeffel is another one who talks to much. Please help. Thank you. Diana F.
Gee.

I have been charged for Sirius XM service for the past 3 years. The subscription was cancelled in 2018. After several long customer service phone calls, the service stopped working in our vehicle and we moved on thinking all was well. We used the same card for Sirius that we used for groceries and household bills until this year so the fact the Sirius continued to charge us got by me. Now, three years later, I finally caught it. $750 in unauthorized charges for a service that I didn't use and that they disconnected. They have my email and would email me regularly until March of 2018, the last time I used the service. So from march 2018 until May 2021, Sirius has found no need to email me. No questions, no reminders, no promotions and no thank you for being a valued customer! Why? Because they know exactly what they are doing to people. Its all over the internet. They are crooks, plain and simple. They fight you on cancellation and when you finally get through to them, they still don't actually cancel the service. Well, at least the part where you pay for it anyway. How do they get away with this?

I signed up a year ago for radio in 3 cars I was told that I was going to be charged $6 a vehicle yet I am currently going through my account and I have been charger $42 the last 3 months and multiple charges through past year and I called and the Supervisor refuses to assist in refunding my account I did not agree to 42 a month but 18 a month I need this fixed asap I am not a happy customer at this point I have been lied to by your representative

On April 9, 2021, I spoke to Anna from Sirius about account # 426738109314 and account # 477516402142. Both accounts were expired and the entire payment agreement is on tape. For the first account # 426738109314, The website said I owed $47.39 plus $306 and some change for my renewal. I stated to Anna that I have never paid a lot for Sirius and would not do so now. I also said that the $47.39 is an arbitrary charge that I would not pay because it was their choice to leave my radio on after my previous subscription expired. I DID NOT ask them to leave it on, therefore, I am not liable for the $47.39. I then asked what is the best they can do to renew for another year? Anna went on to explain that if I paid the $47.39, that would pay me clear through February of 2022. She said that they already removed the requirement of paying the $306 and change. I asked if she was sure 3 times or more as she took my payment on my debit card. As they recorded my agreement I stated that I would accept the renewal only if it was for $47.39 and that they may only charge that amount plus the amount that they required for account # 477516402142 ($78.67). She said she understood and what she was telling me was, in fact, the case.

We then spoke about the second account which was a trial that expired in my wife's car, account # 477516402142. I had a mail offer for a Sirius renewal at $5.00 per month on that account and told Anna that was acceptable. So she authorized a payment of $60.00 plus taxes and fees for $78.67. Nothing more!

This morning, April 10, 2021, I awoke to a charge of $47.39, $78.67, and $297.62 removed from my account. Anna COMPLETELY LIED TO ME. I DID NOT authorize any payment for $297.62. It is all on TAPE!

Hello: I am filing a complaint against Sirius XM for not cancelling my service.
On 02/27/21, I went online to cancel. The site said to call to cancel. I called but they were only there Mon-Fri. I started a chat - 3 hours later my subscription was still not cancelled. I was transferred to several people - each one started all over again.
I've been a customer of theirs for years, mainly because every time I tried to cancel in the past, I gave in and renewed because the process to cancel was taking too long. This time, I was done.
Before exiting the chat, I made sure I was clear of my intention to cancel and said I would send them a prorated check for the current subscription to date, which I did.
The chat and all documents are attached.
Thank you

Siriusxm screwed me out of a lifetime subscription! I called in and stated that I had 2 lifetime subscriptions one of which was on my father in laws radio. He traded in his car and requested to transfer his lifetime subscription from his old radio to his new one and siriusxm transferred the lifetime on my radio to his. Now they say there is only one lifetime subscription.

It gets worse, I speak with a supervisor about 9 days ago and explained it to them. She said that she sees there was 2 lifetime subscriptions originally purchased and that the "lifetime subscription department" will give me a call.

Today I called and their supervisor "nathan" states that there is no "lifetime subscription department" and the only thing they can do is transfer the lifetime subscription back to me. Yet they have loss the other one.

Now I have surmised that there was a class action lawsuit you just settled and now that that is over you will be stealing more of the lifetime subscriptions away.

I asked nathan if all calls are recorded, he said yes. I said please listen to is as my father-in-law was very specific that the "highlander" radio is carlos cardo's (my son-in-laws) and they said oh no. This is being transferred from the vin number of the vehicle he turned in."
Nathan refused to have any other research nor solution except to transfer the one lifetime back to me. Did not want to help research nor find the missing"lifetime"!

Carlos cardo [protected]
[protected]@carloscardo.com

Even a loved relative does not have the right to transfer away my lifetime subscription without my consent! Yet, siriusxm recommended that to him and allowed it!

Siriusxm has the records and technology to find this and give a solution without me having to call and now spend days looking for my paid receipts and account information from 10 to 12 years ago! This is how great corporations screw people over and have to take time out of their lives to prove what companies like yours already have available in your records.

I cancel siriusxm radio station from my vehicle 6/23/2020 due to the covid pandemic, and they are still stealing money from my bank account. They were suppose to credit it back. I'm so frustrated, because I've been so busy and didn't notice it. I'd hate to call the better business bureau, because my friends love siriusxm. I'm the one who told them about your great music. I have talked three times during the year and reported it and they keep saying it will be taken care of! Please hire better honest employees. Were not doing so good through this bad time of trouble and siriusxm is not taking this serious! Please take care of this matter as soon as possible. Mr John Morales ps They did stopped our siriusxm on our radio on that exact date 6/23/2020 which is weird because they are still taking the money.