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1.3 568 Reviews

Singapore Airlines Complaints Summary

46 Resolved
522 Unresolved
Our verdict: If considering services from Singapore Airlines with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Singapore Airlines reviews & complaints 568

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6:19 am EDT
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Singapore Airlines assistance was not provided

My parents (senior citizens) were traveling from Ind to Aus on 20.05.19 and assistance was arranged when the tickets were issued. But when requested for assistance at the airport, the airport authorities denied giving assistance and advised that we haven't booked for the same. More over, the Singapore airport/airline authorities were rude on our parents who then got stuck to find the correct gate.

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1:29 am EDT
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Singapore Airlines sq customer service at guanzhou baiyun intl terminal 2 sucks!

My flight back to Singapore from Guangzhou was supposed to be on 21/05/19 via SQ851.

I was at the SQ check-in counter at 1235PM. There was also another female passenger in front of me at the same counter who had just completed her check-in & was leaving the counter. Of the entire row of check-in counters, only 1 counter was opened & only 2 service crew were assigned to handle check-in matters & they were the one who attended to the female passenger in front of me.

After the female passenger left, these 2 service crew (1 of them had a SQ badge on her uniform) told me that the SQ check-in counter was already closed & they were unable to process my check-in.

I was shocked to hear this & asked about the female passenger who was in front of me earlier why is it that she was allowed to do check-in but not me? The service crew replied with the excuse that the female passenger earlier was actually doing check-in for Thai Airways.

REALLY? For Thai Airways? Is the service crew trying to smoke KrisFlyer Members?
How & Why is it that Thai Airways passengers can do check-in at SQ counters?
How & Why is it that SQ service crew can process check-in for Thai Airway passengers but not for their KrisFlyer passengers?

If the female passenger ahead of me was really doing check-in for Thai Airways, how is it possible that she was the one & only Thai Airways passenger & out of the entire check-in counters only 1 check-in counter was opened with only 2 service crew assigned for check-in matters?

Check-in counters for Thai Airways are usually swamped with passengers with lots of check-in counters opened to cater to the large numbers of Thai Airway passengers but on 21/05/19 only 1 counter was opened for check-in & only 2 service crew assigned with 1 crew spotting a SQ badge on her uniform serving a Thai Airway passenger?

Did the service crew think that I was too blind to spot her SQ badge & serving a Thai Airways passenger as she claimed to be but yet counter closed for SQ passenger?

I even requested that if my luggage cannot go on board at the same time it is ok but at least just check me in & let me go on my scheduled flight back to Singapore. However, my request was totally denied by these 2 service crew. I was told that I need to top up additional fees to SQ in order to catch the next flight home the following day. Which also means I have to stay in China for an extra night incurring extra hotel charges.

In all my 30 years of travelling, I have never experience such BAD service. I was not late at the check-in counter but yet denied check-in. And yet the SQ crew can tell me the lady in front of me was doing check-in for Thai Airways?

How can SQ crew spin such a big lie without even batting an eyelid?

As we all know, SQ was ranked the NUMBER 1 BEST AIRLINE IN THE WORLD for Year 2019 but with the BAD service I received on 21/05/2019, is SQ living up to its Number 1 title?

Does SQ deserve this Number 1 ranking at all?
Is this how SQ train their service crew?
Or are China SQ service crew trained a different way to handle SQ's KrisFlyer Members? Without compassion & lying right under their KrisFlyer members' nose?
Is this how SQ treat your KrisFlyer members?

I have been flying with SQ at least once or twice a month for many years. I was totally disappointed with the treatment received as your KrisFlyer Frequent Flyer.

I was not late for check-in but the service crew refused to process my check-in. I was even told that had to top up for the next available flight home the next day.

In the end, instead of incurring extra hotel charges & topping up charges to SQ for the next flight home, I got myself a cheaper fight & return to Singapore on the same day 21/05/19.

This BAD & DISSAPPOINTING service is totally unacceptable. Not when SQ was voted BEST AIRLINE IN THE WORLD for 2019. This is such a joke!

I will not be flying with SQ again nor recommend SQ to anyone ever again.

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8:42 am EDT

Singapore Airlines about customer of singapore airlines

On 15th of may 2019 I was travelling from Singapore to Melbourne SQ207 . My seat was 44j . In front of me there was 2 Bangladeshi traveller. They don't know English so I'm from Bangladesh too. I was trying to help them... I think the cabin crew knows how hard it was for themwhen theydidn't understand now not a single sencentce when they were telling something. Because of that one Chinese lady seat no. Was 45E she was very rude with me. When we were getting out from the plane those Bangladeshi people asked me something for that it was 30sec to 1 minutes delay to get out from the plane. For that the Chinese lady seat no. 45E and another guybehind that lady probably OZ used very offensive language. This type attitude from Singapore airlines passenger not acceptable. U should banned those type of person from this airlines. I travelled near about 10 times from this airlines but never happened like that. It make me really sad. I always prefer this airlines to avoid this type of thing If you need to contact with me plz call below that no.
[protected] or email
[protected]@yahoo.com
Najnin akter
Flight no. SQ207
Sin to Melbourne
15 may 2019
If u do not resolved this matter i"ll never travel through this airlines.

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8:06 am EDT

Singapore Airlines misinformed and unable to rectify the problem caused.

Dear Customer Service,
On the 23rd April 2019 I phoned your ticketing/reservation enquiries on 13 10 11, at approximately 19.00 hours.
I was enquiring about my flight SQ0224 and SQ0223 booked with yourselves through BestJet.com agents, as advised by PILOT PARTNERS CHARTERED ACCOUNTANTS. I was enquiring whether my flights were still valid as I had just found out that BestJet.com had gone into administration and this is the action they requested.
Your employee informed me that there were no bookings in my name to fly with Singapore Airlines on the flight mentioned so I contacted my financial institution to request a refund for our
flights.
Because I needed new flights on the same dates I booked 8 new flights with Singapore Airlines, through Scoot, at an additional cost of $3130.16, before my refund had been issued.
At my banks request I then contacted you on the 8th May to request a letter confirming the tickets had not been issued.
This time your employee informed me that the tickets are still valid.
I now have the situation where you are unable to refund my Singapore Airline tickets, as BestJet.com does not exist. And you are unwilling to refund my Scoot tickets, due to 'company policy'.

My complaint, which I expect to be resolved swiftly, is that you have misinformed me about my flights which I booked with you for $2276.40 on flights SQ0224 ans SQ0223. You have then allowed me to book new tickets, at a cost of $3130.16 on flights TR9 and TR8, through SCOOT, which is the budget airline operated by Singapore Airlines.
You are then unable to issue me with a letter to say that the flights had been cancelled, due to your misinformation and I am left with 8 tickets for my family to fly on the dame dates.
I would like this issue resolved, either with a refund for the initial flights booked or a refund for the second set of flights that I was informed I needed, unnecessarily.
I understand that you operate as two separate businesses but you are owned by the same company and I expect that you can resolve this issue promptly.
I have informed my financial institution and they are also awaiting your reply,
Yours sincerely,
Mr Mark Bosworth

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12:03 am EDT

Singapore Airlines my seating

Hi
We were on Flight SQ222 to Singapore on Thusday 9th May and we had peviously booked 33h and 33k in Premium Economy Class and we we allocated these a long time ago. When we checked in were given 33d and 33e seats in the middle of the plane and these were not what we had paid for. This also happened on the next Flight SQ026 to Frankfurt. I was very disappointed with this a me and my wife had 2 very uncomfortable flights. My wife suffers from very bad anxiety and thats why our travel agent booked the certain seats. We have also booked the same seats on our return flights. SQ325 4th June Frankfurt to Singapore and also SQ221 5th June SQ221 Sigapore to Sydney. I really hope this doesnt happen again.
Daryl Tonks
Sharon Tonks

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4:02 pm EDT
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Singapore Airlines luggage missing

I flied from hcmc to surabaya on apr 20 via singapore. But my luggage was not arrived with the flight. I have to buy cloth in surabaya.
Ticket no. [protected]
Flight details:
Sq177 hcmc to singapore
Mi 226 from singapore to surabaya

I would like to know how u will compensate.

My contact email is weibin. [protected]@ogofibers.com
Cell: 001-[protected]

Weibin he

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Update by weibin
May 03, 2019 4:03 pm EDT

I flied from HCMC to Surabaya on Apr 20 via Singapore. but my luggage was not arrived with the flight. I have to buy cloth in Surabaya.
ticket No. [protected]
flight details:
sq177 HCMC to Singapore
MI 226 from Singapore to Surabaya

I would like to know how u will compensate.

my contact email is weibin.he@ogofibers.com
cell: 001-[protected]

Weibin He

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9:17 am EDT

Singapore Airlines onboard service

My mother, Irene Samson Cardin who is 62 years old took SQ422 Sin-Bom sector on 1st May, seated at 41J was missed out during breakfast service and mind you she was wide awake. Whereas the male passengers to her left and right (younger than her) were served meal. The crew with meal cart after serving 41K went ahead as if 41J was invisible, I know how the meal service is done on Indian flights with veg meal cart going 1st followed by the other choices, whatever is the meal flow the crew are supposed to back track every 4-5 rows. After waiting for almost an hour my mom asked the crew if she is entitled to a meal on her ticket, thats when the crew realised that they missed a passenger. The crew started giving a safe and most used excuse "she was asleep so thought of not disturbing her" (ample of passengers around her to vouch she wasn't asleep). The crew started with their service recovery of offering her meal but do you think she or anyone will have any appetite left to eat after going through this ordeal. According to me the damage was done and too late to fix it. You know what upsets me that I booked an SQ ticket, I could have bought a cheaper ticket on other budget airlines but I wanted my mother who is old and travelling alone to have a smooth flight without any hiccups. Next time I will think twice before taking an SQ flight. Sad to say I am very disappointed.

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10:18 pm EDT
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Singapore Airlines baggage damage

My case was damaged on two corners on my flight from Milan Malpensa to Singapore which arrived this morning. My case had a cloth cover so I did not notice the damage at the airport. I attach photos of the damage and my boarding pass. The case is relatively new and cost approximately 250 euro (Delsey carbon).
Please inform me of the compensation you will offer me.
Yours,
Jennifer Martin

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12:06 am EDT

Singapore Airlines in flight food service

Hi,
My wife & myself travelled on SQ609 from Seoul to Singapore on 26th Apr 2019. We were seated on 70B & 70C. We are surprised to know that by the time the stewardess served us we were told there is no more chicken meal & only beef meal is available. We told them we don't take beef but they said they don't have anymore chicken meal. This is not acceptable as we were seated at the end of the aircraft so by the time we were served the meal the choices are not available, how can the customer seated at the end of the aircraft be penalized for choice of meals not available. We are really very disappointed by this type of service from SQ. We have never encountered such lousy service on other airlines we travelled on. Hope you can provide a good explanation. Thank you.

Regards,
Desmond

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3:51 am EDT
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Singapore Airlines scalded by hot coffee on board sq 106 on 24 april 2019

Hi, I would like to make a complaint on my trip to Kl from singapore on 24 April 2019 onboard SQ106. I had an horrible experience for the first time after flying with SQ for a Long time. During drink service, I asked for hot coffee and water. My tray table was slightly slunted and Stewardess should be more vigilant during service time. She left my coffee on the table without waiting for me to receive it and turn to talk to other passenger. Hence it slides down and spilled on my pant and was soaked with hot coffee, wet and stinky. Both my inner thigh was scalded and painful with redness.
I was scheduled for business meeting the moment I land. Unfortunately I have to get new attire to change and get the pant for dryclean. Went to see doc n get my skin treated. The pain lasted throughout the whole day and I have to be on painkiller.
I was terribly disappointed with such carelessness and their service onboard. My whole seat was soaked with coffee too and all I was offered is putting a blanket over for me to sat on. After the whole incident, I have to even ask for a glass of water myself because I didn't even get to have my coffee. I even had to ask for some burn cream from their first aid kit coz the crew didn't even offer thinking it was no big deal. My skin was terribly painful scalded when I went to plane toilet to check.
Before I left they gave me a pack of ice.
It ruined my entire day, my meetings schedules and causes discomfort of pain.
I do hope SQ will provide action and advice on the loss and pain I'm going through ruining my business trip. I do seek for compensation for all the losses. This case should not be taken lightly. Hope to hear from you soonest.

You can reach me at+[protected]

Thank you

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2:16 pm EDT

Singapore Airlines redemption of air tickets

It was a very unpleasant experience with the Singapore Airline - Krisflyer program which handling my redemption of my air-tickets by using mileage on 27/3/19. My payment of the airport taxes and fuel fee was unable to go through during the booking resulted the tickets were pending for issuing.
Called up the hot-line, they assisted to make the payment but was no avail either. I requested for the reason and I was told that my account was under audit which was the first time I had ever heard of.
First, the officer needed me to email Krisflyer to send my passport details page and the statement of my mileage redemption from the bank to prove my mileage conversion was genuine which was strange to me. I followed as instructed and called the bank immediately to ask for the statement but the bank replied there was no statement for mileage redemption, however they could help me to write a letter to testify. After waiting for more than a week, the letter arrived and I forwarded to Krisflyer document department.
But till today, I did not receive a single reply from the document department whether have they received the letter nor notified me the outcome until I called them recently for waiting more than 3 weeks. I have been waiting patiently, but the issue is still not settled since 27/3/19.
This round, the reason given was I am still unable to make payment, it is due to the nominees are having the same email address as my account hence my account was under audit. Why didn't the officer told me earlier that the reason was lied on the same email addresses hence I did not have to waste time to liaise with bank and wasted time on waiting? Which made me go crazy was the first officer which called me was able to assist me to amend my husband and daughters' email address over the phone but the next day another officer claimed that he needed an authorization letter from my old aged mother who was illiterate to send them an email to authorize the change of email? How many times of email do I need to send? Why is the procedure so inconsistent and what is the point of making such a big fuss?
The whole process made me feel very frustrated, unwelcome and uncomfortable. And the redemption of my mileage seemed like becoming such a difficult procedure. The officers took such a long time to follow up and it delayed all my plans and other bookings. They have no sense of urgency and put you on hold for long time on every question that they could not answer. I doubt the officers are proper trained to handle the situations. They promised will call back but did not. I was told a note was left that I was unreachable but the actual fact was I had no missed calls from SQ hot line.
It made me feel that Singapore Airline is so unwilling to let member to redeem the mileage that they have accumulated. I will reconsider whether to fly SQ and will I still be keen in this Krisflyer programme in future.
You can see such a simple booking and straight forward payment stuff, Krisflyer could make it so messy and complicated!
What is the point of having the mileage points that which could not be redeemed? More than three weeks of waiting, if I did not call up I reckon it will be even a longer wait, do you regard yourself as a first class air line for handling a simple redemption? I think there is still room for improvement!

Unhappy and frustrated customer

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7:43 pm EDT
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Singapore Airlines failure to notify of booking cancellation by bestjet

Craig and Kylie Solberg
Flights SQ232 Syd - Sin, SQ452 Sin - Mle, 22 March 2019 1215
Flights SQ451 Mle - Sin, SQ288 Sin - Syd, 9 April 2019 2325

My husband and I booked tickets for 1215 22 March 2019 on SQ232 Sydney to Singapore, and SQ451 Singapore to Male via Bestjet last November, who as you know are now in receivership. I was not aware of this until, en route to Sydney on 21 March 2019 I called Singapore Airlines to confirm my booking and they advised that we were not booked on those flights, nor on the return flights.
I was told by Singapore Airlines that they could see the booking had been made however then cancelled by Bestjet. Bestjet did not call, email, or advise us in any way that they were cancelling our flights, nor did they send a refund. In addition, considering the folding of the company Bestjet, Singapore Airlines did nothing in the way of contacting us to advise of the cancellation and the need to rebook.
I was asked to send a copy of the tax receipt to you immediately for consideration, which I did, however was not contacted back when promised. I called again and had to go through the whole thing with someone else who just told us that our flights had been cancelled and we had to rebook.
I requested to speak to a supervisor, who was understanding, however we had to pay an extra $1500 in flights to what we originally paid, with no upgrade or offer to match Bestjet's original price. We are now out of pocket $3, 500.
I am disappointed with Singapore Airlines with their failure to notify passengers of the Bestjet collapse. In our case, they had 3 months to advise us before our flight. I would like to be refunded the original cost of the flights through Bestjet of $1929.97. Please contact me on the below number if required.
Kind regards,
Kylie Solberg
[protected]

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10:50 am EDT

Singapore Airlines cabin crew service

Dear PIC,

I'm a passenger [protected] krissflyer member (ex PPS member)
When I travel from Seoul to Singapore on 21/3/19 by SQ 609 time 04:05pm, seat no 70C, 70B, 69B and C is my family members
I'm very disappointed with the service by your crew member, when they started to distribute the snack they forget to serve us, we got to request for it
When they started serving Dinner, they even forget to serve us water, coffee or tea ( forget to ask too)
We ask for it and yet they forget again!
We only have our beverage when they start clearing other ppl food tray !
Is kind of disappointed wt the service standard ( FYI we r 2 adults, one 7 yrs old and 12 yrs old girl on this flight)
Thank you !

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8:14 am EDT

Singapore Airlines change of aircraft, now 11 hours delay in singapore airport

Booked 2 premium economy plus extra legroom 6 months ago now get a email stating change of aircraft so we have been moved from premium economy with extra legroom to economy but we will receive a refund for the extra legroom that we paid for but not for the extra money we paid for premium economy? Rang and was advised that the aircraft that was changed to didn't have premium economy ...even though the internet stated differently. If we wanted premium economy the next flight we had to wait in Singapore airport for 11 hours. Absolutely rude to expect people who have paid extra for premium economy to just go in economy and not receive a refund. I argued for weeks and finally have received accom in the airport for 6 hours but we still have 5 more hours to wait. For total inconvenience we should have at least been given access to the lounge as this was no fault of our own and why should we be out of pocket for anything. Extremely poor customer service from Singapore Airlines and will never ever fly with them again. Absolutely disgusting and I have and will continue to tell everyone to avoid flying with them.

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10:10 pm EDT

Singapore Airlines mishandling of fragile item

SQ5089 CEB-SIN March 13, 2019 1500hrs
SQ0255 SIN-BNE March 14, 2019 0045hrs

When we checked-in our parcel at Cebu airport, we have notified the desk that the package was a vase and reminded them to put more fragile stickers. We weren't asked to sign any waiver in case of property damage and they accepted the package as is. Upon receipt of our parcel from the bag claim area, we can feel/hear broken pieces of the vase inside the packaging. Then we saw a blank waiver form attached to the parcel. We have approached a staff and was advised that she'll forward the complaint and will advise us of any update. She then later on said the claim had been denied. We would like somebody to be liable for the damage. Our property's packaging was durable enough, we have caged it, and stuck our own 'fragile/this way up" stickers plus the airline's stickers. The condition of the vase was unbelievable. You can tell it had been dropped from a decent level by the way it had broken into pieces. Clearly, there was a neglect of duty to handle fragile items. We expected a much more proper handling and service than what we got.

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12:39 pm EDT

Singapore Airlines rescheduling

I am traveling with my family
Himanshu DAWAR
Manpreet DAWAR
Rajveer Singh DAWAR
Dhruvika DAWAR

16th May 2019 Delhi -singapore
16th May 2019 Singapore-phuket
24th May 2019 Phuket-singapore
24th May 2019 Singapore-delhi

I am a very loyal customer with Singapore airlines and I have traveled lot of times with this airline.
Pls find attached medical certificate by doctors which clearly mentions I have a serious back problem (slip disc) therefore I have been advised by doctor to not travel for the next six months. Hence I would like to postpone my tickets to a later date in August with no extra cost. If that is not possible then kindly refund my tickets in full or allow me to make a new ticket for some other sector..I'll be highly obliged.i have asked the middleman Goibibo to help me but they didn't as they blamed everything on Singapore airlines.

You can appreciate this is a medical issue and not any random reason for postponement of tickets. I would want you to honour your brand name and do the right thing here.

Awaiting your revert.

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Ibibo
, IN
Apr 01, 2019 1:43 am EDT
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Dear Himanshu DAWAR,

Greetings from Goibibo.com

We are resolving this case, as we have not heard from you after the details requested.

Further, please note that Goibibo has dedicated customer support line 24*7 on the contact numbers shared below, along with CHAT support option available under the "HELP" section on Goibibo mobile APP:

Within India: [protected] / [protected], Calling From Abroad: +91-[protected].
You may connect with Goibibo ASAP to assist you further.

Assuring you best of our services.

Regards,
Team Goibibo

I
I
Ibibo
, IN
Mar 28, 2019 2:52 am EDT
Verified customer This comment was posted by a verified customer. Learn more

Dear Himanshu DAWAR,

Greetings from Goibibo.com

We are sorry to read about the issue.

Please accept our sincere apologies for the inconvenience caused.

We tried to pull up your booking details with the information you shared, however, we could not find the booking id/transaction details you are referring to.

We request you to share the BOOKING ID/Payment ID along with e-mail address and contact number used at the time of booking, to check and validate the incident.

Further, please note that Goibibo has dedicated customer support line 24*7 on the contact numbers shared below, along with CHAT support option available under the "HELP" section on Goibibo mobile APP:

Within India: [protected] / [protected], Calling From Abroad: +91-[protected].
You may connect with Goibibo ASAP to assist you further.

Assuring you best of our services.

Regards,
Team Goibibo

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11:39 pm EDT

Singapore Airlines mishandling of fragile parcel

SQ5089 CEB-SIN March 13, 2019 1500hrs
SQ0255 SIN-BNE March 14, 2019 0045hrs

When we checked-in our parcel at Cebu airport, we have notified the desk that the package was a vase and reminded them to put more fragile stickers. We weren't asked to sign any waiver in case of property damage and they accepted the package as is. Upon receipt of our parcel from the bag claim area, we can feel/hear broken pieces of the vase inside the packaging. Then we saw a blank waiver form attached to the parcel. We have approached a staff and was advised that she'll forward the complaint and will advise us of any update. She then later on said the claim had been denied. We would like somebody to be liable for the damage. Our property's packaging was durable enough, we have caged it, and stuck our own 'fragile/this way up" stickers plus the airline's stickers. The condition of the vase was unbelievable. You can tell it had been dropped from a decent level by the way it had broken into pieces. We expected a much more proper handling and service than what we got.

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5:16 am EDT
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Singapore Airlines disruption to air travel, delayed luggage, damaged and missing items from luggage.

Arrived in Queenstown NZ on 30/1/2019. Luggage was left in Brisbane. Received it 2 days later.
Departing Queenstown on 8th March 2019 Flight delayed as diverted to Christchurch. Eventually boarded flight SQ 6385 for Melbourne only to be informed just before take off that we would have to disembark as no fuel.
After another long wait we were transferred to Flight SQ288 Sydney to Singapore via Canberra. We were asked to disembark in Canberra while aircraft was refuelled. This involved another delay of 60 mins.
Following our arrival in Singapore we then boarded Flight SQ308 to London and from there we travelled to Edinburgh having missed all of our scheduled connections due to the changes.
We arrived in Edinburgh 6 hours and 45 minutes later than we would have if we had not encountered these disruptions to our travel itinerary.

We then discovered that our luggage had not arrived with us and there followed all the bother of contacting airport staff to inform them. One bag was delivered on the 10th March and the second finally arrived on the 14th March. Items such as a bottle of perfume and silver earrings were missing and a gift of a photo frame which had been carefully packed was completely shattered and frame broken.

We had paid in order to book our seats on all the flights but had to just take what was left. Also I had informed Singapore Airlines that I had a seafood allergy and on the flight back had to go without a meal as the only seafood alternative had all gone.

This was a special golden wedding anniversary trip for us and we feel really upset that it ended this way.

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6:39 pm EST
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Singapore Airlines stewardess's response to a problem

I was on a flight in October 2018 from Mumbai to Singapore and than on to Los Angeles. On the way over no problem what so ever, I had paid an extra 1300 dollars for exra leg room and requested an aisle seat. On the return, I boarded the plane and took my aisle seat, there were two seats, and a man sat by the window and started to masterbate, I tried to tell the stewardess and she said she was busy, finally she came and I tried to explain without being so obvious, and she didn't understand the situation at all. I was moved to a middle seat, if I had wanted a middle seat I wouldn't have paid the extra money.
I wanted Singapore airlines to refund half of the additional cost, also if I had my phone I should have made video of it, it was worse than many things you see posted, and even making the news .

Nothing has been done after three calls to Singapore airlines customer service, they have all the information.

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3:08 pm EST
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Singapore Airlines poor disclosure and terrible service

We booked a flight to SIN on Singapore Airlines (SA) in economy class from LAX for 11/2018. A few days before we departed, we received an email from them encouraging us to bid on an upgrade to economy plus. Even indicated what was a "low" bid with less chance of getting the upgrade, so we paid a higher bid that gave us a "fair" chance. Shortly before our flight we received an email that we were approved and could book our seats. We immediately went to the seat selections and found only 4 seats available, none together or even close. We called SA but they said there was nothing available and our prior seats in economy were now taken. We again asked at the counter when we checked in but same answer - no seats available. We are in our 70's and had to sit rows apart on different sides of the aircraft for this very long flight. One of the seats was in the last row of economy plus and was so cramped it was very difficult to get in and out to use the restroom. We suffered. When we returned home, we found out SA would not even give miles for the flight since it was initially booked in economy. We requested our money back as we felt taken and deceived with the charge, lack of disclosure, and the unacceptable and poor quality service provided. They said "no", terms and conditions protect them. Beware of SA's offers as they may not be what you expect, especially for an airline that touts their reputation. We were extremely disappointed in their offer, service, and response! First and last time we will fly with them.

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Singapore Airlines In-depth Review

Overall Rating: Singapore Airlines is an exceptional airline that consistently delivers a top-notch travel experience. With its outstanding customer service, luxurious cabin comfort, and impressive in-flight entertainment, it is no wonder that Singapore Airlines has earned its reputation as one of the best airlines in the world.

Customer Service: The customer service provided by Singapore Airlines is truly exceptional. The airline's staff is friendly, professional, and always willing to go the extra mile to ensure a pleasant journey for passengers. From the moment you step on board until you reach your destination, you can expect to be treated with the utmost care and attention.

Flight Experience: Flying with Singapore Airlines is a truly memorable experience. The airline's fleet of modern aircraft is well-maintained and offers a smooth and comfortable ride. The spacious cabins, comfortable seats, and ample legroom ensure that passengers can relax and enjoy their journey to the fullest.

On-time Performance: Singapore Airlines has a strong track record of on-time performance. The airline understands the importance of punctuality and strives to ensure that flights depart and arrive on schedule. Passengers can trust that their travel plans will not be disrupted due to delays or cancellations.

Fleet and Aircraft: Singapore Airlines boasts a modern and diverse fleet of aircraft. From the iconic Airbus A380 to the fuel-efficient Boeing 787 Dreamliner, the airline's fleet is equipped with state-of-the-art technology and offers a comfortable and safe travel experience.

In-flight Entertainment: Singapore Airlines offers a wide range of in-flight entertainment options to keep passengers entertained throughout their journey. From the latest blockbuster movies to a variety of TV shows, music, and games, there is something for everyone. The high-quality screens and noise-canceling headphones enhance the overall entertainment experience.

Food and Beverage: The food and beverage offerings on Singapore Airlines are simply outstanding. Passengers can expect a delectable selection of meals inspired by international cuisines, prepared by renowned chefs. The airline also offers a wide range of beverages, including fine wines and spirits, to complement the dining experience.

Cabin Comfort: Singapore Airlines takes cabin comfort to a whole new level. The airline's cabins are designed with passenger comfort in mind, featuring spacious seating, adjustable headrests, and ample storage space. The luxurious bedding and amenity kits provided in premium classes ensure a restful and rejuvenating journey.

Baggage Handling: Singapore Airlines takes great care in handling passengers' baggage. The airline has efficient baggage handling processes in place, ensuring that luggage is handled with care and delivered promptly upon arrival. Passengers can trust that their belongings will be well taken care of throughout their journey.

Loyalty Program: Singapore Airlines' loyalty program, KrisFlyer, offers a range of benefits and rewards to frequent flyers. Members can earn miles for their flights and redeem them for a variety of rewards, including flight upgrades, hotel stays, and shopping vouchers. The program also offers exclusive privileges, such as priority check-in and lounge access.

Booking Process: The booking process with Singapore Airlines is seamless and user-friendly. The airline's website, www.singaporeair.com, provides a convenient platform for passengers to book their flights, manage their bookings, and access important travel information. The website is easy to navigate and offers a secure and hassle-free booking experience.

Pricing and Value for Money: While Singapore Airlines may not always be the cheapest option, the value for money it offers is unparalleled. The airline's exceptional service, comfortable cabins, and impressive amenities make it worth every penny. Passengers can trust that they are getting the best possible travel experience when flying with Singapore Airlines.

Safety and Security: Singapore Airlines prioritizes the safety and security of its passengers above all else. The airline adheres to strict safety protocols and regulations, ensuring that every flight is operated with the highest level of safety standards. Passengers can feel confident and secure when flying with Singapore Airlines.

Environmental Responsibility: Singapore Airlines is committed to environmental responsibility and sustainability. The airline continuously seeks ways to reduce its carbon footprint and minimize its impact on the environment. From investing in fuel-efficient aircraft to implementing recycling programs, Singapore Airlines is dedicated to preserving the planet for future generations.

Destinations and Routes: Singapore Airlines offers an extensive network of destinations and routes, connecting passengers to major cities around the world. Whether you are traveling for business or leisure, you can count on Singapore Airlines to take you to your desired destination with convenience and ease.

Partnerships and Alliances: Singapore Airlines has established strategic partnerships and alliances with other leading airlines, allowing passengers to enjoy seamless travel experiences and access to a wider range of destinations. These partnerships also enable passengers to earn and redeem miles across multiple airlines, maximizing the benefits of their loyalty program membership.

Corporate Social Responsibility: Singapore Airlines takes its corporate social responsibility seriously. The airline actively engages in various community and charitable initiatives, supporting education, healthcare, and environmental conservation efforts. Passengers can feel proud to support an airline that is committed to making a positive impact on society.

Accessibility and Special Assistance: Singapore Airlines is dedicated to providing a comfortable and accessible travel experience for all passengers. The airline offers a range of special assistance services, including wheelchair assistance, priority boarding, and assistance for passengers with disabilities or medical conditions. Passengers can rest assured that their specific needs will be catered to with care and professionalism.

Business Class Experience: The business class experience on Singapore Airlines is truly exceptional. From the moment you step on board, you are greeted with warm hospitality and impeccable service. The spacious and comfortable seats, gourmet dining options, and exclusive amenities create a luxurious and productive environment for business travelers.

Economy Class Experience: Even in economy class, Singapore Airlines provides a comfortable and enjoyable travel experience. The seats are ergonomically designed for maximum comfort, and the attentive cabin crew ensures that passengers' needs are met throughout the flight. Passengers can also enjoy a variety of meals and entertainment options during their journey.

First Class Experience: The first class experience on Singapore Airlines is the epitome of luxury. Passengers are treated to a private and exclusive cabin, complete with a spacious seat that converts into a fully flat bed. The personalized service, gourmet dining options, and luxurious amenities create an unforgettable travel experience.

Frequent Flyer Benefits: Singapore Airlines' frequent flyer program, KrisFlyer, offers a range of benefits and rewards to its members. From earning miles for flights to enjoying exclusive privileges, such as priority check-in and lounge access, frequent flyers can make the most of their travel experiences with Singapore Airlines.

Customer Reviews and Testimonials: Customers rave about their experiences with Singapore Airlines. From the exceptional service to the comfortable cabins and delicious food, passengers consistently praise the airline for its commitment to excellence. The positive reviews and testimonials are a testament to Singapore Airlines' dedication to providing a world-class travel experience.

Awards and Recognitions: Singapore Airlines has received numerous awards and recognitions for its outstanding service and commitment to excellence. From being named the "World's Best Airline" to receiving accolades for its cabin crew and in-flight entertainment, Singapore Airlines continues to be recognized as one of the best airlines in the world.

Contact Information: For more information or assistance, you can contact Singapore Airlines through the following channels:
Website: www.singaporeair.com
Customer Service: +1-800-742-3333
Email: customerservice@singaporeair.com

Frequently Asked Questions (FAQs): For answers to commonly asked questions, you can visit Singapore Airlines' website and access their comprehensive FAQ section. The FAQs cover a wide range of topics, including booking, baggage, check-in, and more, providing passengers with the information they need to have a smooth and hassle-free travel experience.

Terms and Conditions: Singapore Airlines' terms and conditions can be found on their website. It is important for passengers to familiarize themselves with these terms and conditions, as they outline important information regarding ticketing, baggage allowances, flight changes, and other policies.

Privacy Policy: Singapore Airlines takes the privacy and security of its passengers' personal information seriously. The airline's privacy policy can be found on their website, outlining how they collect, use, and protect passengers' personal data. Passengers can trust that their information will be handled with the utmost care and confidentiality.

Social Media Presence: Singapore Airlines has a strong presence on various social media platforms, including Facebook, Twitter, Instagram, and YouTube. Passengers can follow the airline's social media accounts to stay updated on the latest news, promotions, and travel tips.

Conclusion and Recommendation: In conclusion, Singapore Airlines is an airline that consistently delivers an exceptional travel experience. From its outstanding customer service to its luxurious cabin comfort and impressive amenities, the airline goes above and beyond to ensure passenger satisfaction. Whether you are traveling for business or leisure, Singapore Airlines is a top choice that guarantees a memorable and enjoyable journey.

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Phone numbers

1800 742 3333 131 011 More phone numbers

Website

www.singaporeair.com

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