Singapore Airlines

I Palwinder Kaur, PNR T3BXUJ, travelled from Amritsar to Perth layover at Singapore on 27/07/2018. My baggage had been lost by airline. When i arrive at Perth, i didn't get any baggage. I have submitted complaint regarding this. But such a cheap act by airline was never expexted by Singapore Airline. In future i will never suggest anyone to travel in this Airline.

Dear Sir/Madam,

Myself and my daughter flew with you on 23rd July flight number SQ317. from Heathrow London to Singapore.

We were delayed leaving Heathrow by 1hour. This in turn caused us to miss our connecting flight to Denpasar.

On arrival in Singapore it was very unorganised and not easy to understand. We were told by one person to run to the next gate to catch the next flight to Denpasar, another said we had to wait until the afternoon for another flight. Eventually we were directed to the immigration department with many forms. These forms were not easy to understand and we had no help. It took 1hour to fill out the forms and queue to pass immigration.

The second flight you rebooked is on in the afternoon was also unpleasant. Both TVs broken, one completely and the other stuck on the same unchosen film, and sat in poor seating. The cabin crew were as helpful as they could have been.

Due to this chaos we have missed a whole day in Bali along with all the bookings/activities we had made. We only had 2 days there.

I am really disappointed with these events.

I (Sarah Geran) am due to fly with you again on the 22nd August from Christchurch NZ (SQ298) to London Heathrow. My daughter (Isabelle Geran) is then due to fly with you on 17th October to London Heathrow (SQ298).

Our airline references are as follows...
U7P4Z5 Sarah Geran.
UAW8DN Isabelle Geran.

I look forward to hearing from you.
Yours Sincerely
Sarah Geran

Singapore Airlines
To whom it may concern,
My name is Bruno Pignone and my wife is Amanda Pignone 2 months ago my wife booked a surprise holiday for me it was for my 60th birthday and our 25th wedding anniversary I would like to say that on the morning of the 11th of July 2018 Amanda and I checked into Singapore Airlines counter at Sydney airport counter J...this was because Singapore Airlines changed its plane from Scoot to Singapore Airlines we were assured everything was the same.
Anyway come boarding time and the Singapore Airlines Representative told us we would be in seats 40J and 40K however we had paid 2 months in advance for the seats with more leg room on Scoot at a dearer premium now we are being told by this abruptly abusive loud man Singapore Airlines changed the plane so we would have to take it up with Scoot, I explained to him that I needed the room because of lower back surgery and we had paid for those seats 2 months ago he did not try and seat us in our original row 4J and 4K seats or the leg roomy ones he just repeated it is bad luck that your plane was changed all those seats are occupied and there is nothing that can be done.
I am 60 years old my wife 55 and we have never in the past 7 years of traveling to Singapore have we had a problem this fellow was rude insisting there was nothing that could be done and this went on while being humiliated in front of all the other passengers boarding.
My wife and I proceeded to the seating area of gate 54 she rang our travel agent and I rang Scoot well I thought the guy on the desk was bad the lady at Scoot was just as rude as he was she did not want to hear about back problems about we paid extra for more leg room she was an absolutely dreadful women with no passion what so ever she told me sorry change of plane nothing can be done so I hung up on that poor excuse of a customer service representative.
Then another lady chased us down because everyone was boarded and she rushed us on so the plane was not late, she offered us a row of 3 seats 41J and 41K and the isle seat I told her this was no help as I could not stretch my legs and back it would be worse as i had to twist sideways again that's the best we can do so now board the plane now sir and madame.
Once we got on board I tried again and i asked 2 stewards we were supposed to have some leg room for our seats I was not asking for anything we had not paid for and the lady from the gate walks in rolls her eyes and tells the 2 stewards everything is ok she will fix the paper work.
By this time we were totally disgusted and we had a 8 1/2point flight ahead of us in a cramped confined seat this was the start and end of our 25th Wedding anniversary and my 60th birthday surprise.
A steward approached us whilst we were standing at our seats and said the row of 3 seats in front of you are free of you like and with this he left before I turned around a women had her bags and herself planted in that row of 3 empty seats.
As we were taxiing I stopped a stewardess and said excuse me when the seat belt signs are off I would like to take that row of seats as offered to us by the steward, then all hell broke loose and she started ranting on about how she is in those seats and she could not ask her to move we dont have the right to ask any passenger to vacate a seat or seats she was very loud and angry all eyes on the plane were on me and my wife again the humiliation and embarrassment was terrible.
We did not get the meals we had order on our Scoot flight again on questioning this we were told yeah change of plane so we give you what we have on board, and as far as drinks all they had to offer was water and orange juice...who does this to its customers?.
I can assure you because I know my back I will be in chronic pain on this flight and in chronic pain in Singapore and Malaysia for the next 3 weeks all thanks to the incompetent angry abusive staff as well as not having a compassionate Bone in there body we were treated like scum like people that did not have a voice totally and utterly disrespectful and disgusting behavior on your part Singapore Airlines and Scoot which is owned by you as well.
We expect to be compensated for this terrible time we had to endure from check in to landing and beyond with my back having spasms and chronic pain.
I would like a response to this by the end of the week or I will contact tv shows newspapers and I will use every public forum to tell of our treatment by Singapore Airlines and its staff.
Please dont take this as a threat it is exactly what I will do to stop this happening to other travellers, and not even to have entertainment turned on the plane no movies no music no internet no power nothing at all disgusting and totally disgusted and disappointed.
7 years twice a year on Jetstar, Virgin, Quantas, Air Asia, Tiger, and Malaysia airlines not one of them have us a problem so proffesionial caring compassionate and happy staff from all these Companies.
Lift your game Singapore Airlines we are human too.
Disappointed travelers
Bruno Pignone
Amanda Pignone
[protected]
[protected]
bruno.[protected]@bigpond.com
amanda.[protected]@outlook.com
30 Henze crescent Claremont Meadows NSW
Australia 2747.

Flying Business Class, I was seated at 18F. Much to my surprise, when I tried and switch on the TV and entertainement, it failed. Despite many tries from flight staff, it did not work. No other seat was made available to me, aa they said the flight was full.
I had not brought any book with me, nor my tablet, as I counted on SQ entertainement program: so I was boring, getting nervous and angry, for those 12 never ending hours. A dreadful experience. To keep me quiet, I was given two Vouchers of 100S$, to be spent on board.

I lost one of my luggages while traveling from New Delhi to Singapore today, arrival time being 6:10 a.m ., Via Singapore Airlines Number SQ403. I had two checked-in luggages, one of which is untraceable. I had attached 2 similar luggage tags on each of my bags for easy indentification. I found one of the luggages, while the luggage tag of the other bag was lying on the ground, near conveyer belt 42 where I was supposed to pick my luggage from.

Luggage Tag number- SQ417156
Ticket number- [protected]
Lost and Found Complaint Reference Number- SINSQ27381
Kindly trace the baggage at the earliest and oblige.

Regards
Pankaj Kapoor

HI
I travelled on flight SQ 529 Chennai to Singapore on 11th July 2018.
I m a born Singaporean and Indian and I m not an Indian National. The reason why I said this is because I believe one of yr flight stewardess by the name of Yong...(I see the name well as the badge was reflecting - I think yr HR should make a matt finish badge instead).
A passenger was sleeping and her seat was pulled back. I was served dinner and I politely told this stewardess if she could ask the passenger to raise her seat up as they are serving dinner. Instead of trying to wake the passenger, she rudely replied, you can do that yourself. I quickly slammed at her and said, it will be impolite if I do that and I m sure you have all the right to do that instead. She ignored me and left. I had difficulty to consume my food. Then I approached your senior staff (malay lady) wearing a green uniform. She apologized and woke the passenger up.

After that, I noticed that this Ms Yong or something showed attitude throughout the flight.

I m just shocked as this is the first experience of such rudeness in SQ FLIGHT!
I REALLY WONDER IF SHE IS REALLY A SINGAPOREAN?

SQ31 from San Francisco to Singapore.

I never get disappointed to Singapore airlines as much as today. I understand that the plane is having an issue and the team here tried to fix it, however, your team should have make earlier call to disembark the customer not after 3 hours on the plane, plus we need to wait another 2 hours again just to find out the flight was cancelled. Even worse, Most of the customer are disappointed on how the the ground team handle this issue. It took them another 2 hours for us to wait the shuttle under the SUN. Yep, your so called APAC team does not have any clue on what they have to do, eg. listing the customer but they don't know what to do after listing our seat number, they don't even know which hotel, funny things, they didn't even realized that the earlier list wasn't the full customer list. Amazing on how bad is your team work with this kind of situation, so much disappointment for a high price ticket and an airline who claimed themselves as the best service airlines. They told us that our replacement flight will be leaving the next day 7am. They put us on the hotel for a night. Not until 3am I found out from the letter put on my door that they cancelled again the both flights due to some issue with the flight. They told me to go to the airport and check which airline is my replacement. I went there and got myself booked on ANA NH7. I waited for 2 hrs since the counter for ANA opened at 10.40. I went to the ANA counter and they rejected since tho they have my name booked in ANA, SQ haven't issued my ticket. I went back to SQ counter just to find out that SQ031 is leaving at 11.30, what a SURPRISE to know the same flight that they told us broken is actually flying! Hope SQ031 have a good and safe flight back to Singapore. Having the airplane broken is understandable, but lying is NOT, also the fact that the way the airline treat the customers is not based on respect, they put they put profitability first, very arrogant

The flights themselves were very good and the service was second to none, however the problems started when we arrived late at Singapore and missed our connecting flight.
When initially we were told we were arrive late at Singapore we were told there would be an announcement to let us know what was happening on arrival, this did not happen.
On arrival we were directed to a table with about six staff on, no orderly queues formed so people were pushing around all trying to find out if their connecting flight was still in the airport.
We were then given an envelope with flight information in telling us we were now not arriving in Darwin till the next day, further to that we were having to fly to Sydney then onto Darwin.
We took a seat to take it all in and got talking to two other people who were delayed like us but had been given totally different paperwork for flights, I had to back to the desk to check what was going on and was then giving more paperwork informing us to go to a hotel for something to eat and return to the airport later that night.
We had planned this trip to visit my son his wife and the grandchildren who we had not seen for nine months.
We were really upset as it was planned to go and see the grandchildren play AFL soccer for their teams in the final game of the season, something that would be a long lasting memory for us all.
On informing our Son of the delay he was distraught as his children had made posters etc all over the house and were expecting us to be at home when they returned from school.
My Son and Daughter in law then had the problem of breaking it to the children the best way they could, on doing this the children were inconsolable and in floods of tears.
Also to add even further upset when we received our suitcases on arrival in Darwin one of them had been broken.

Flight details: 6 SQ 266 H 03JUL 2*BNESIN DK3 1800 0015 04JUL E 0 772 M
7 SQ 402 H 04JUL 3*SINDEL DK3 0235 0540 04JUL E 0 772 M.
We booked Muslim meal, after eating the fish provided, my elder daughter (07 yrs old) ate first and almost instantly had food poisoning and started vomiting every 2-3 minutes with loose motions very frequently. With aeroplane in the air we were totally helpless. The immense trauma continued throughout the flight and my daughter was in pathetic shape and worsening. Airline of your stature having such pathetic special meal is absolutely a nightmare.
I would like a full refund of the airfares of my family as the whole journey back to india went under immense trauma and pain.

Request you to cooperate and peacefully end the matter by agreeing to the term.

Awaiting your earliest reply in the said matter.

You can reach me on 0091-[protected] or 0091-[protected].

Saman Rizvi
Mother of the child

My wife (Roseanne Roberts [protected]) and myself (Edward Roberts [protected]) have been regularly travelling with Singapore Airlines for the past 25 years. Your email service advised us that Roseanne's membership had expired. We still travel with your airline but no miles are being accrued for her. Why did this happen and what can be done to recover the situation?

18/06/2018 from london heathrow airport flight no. Sq305 leaving at 8.25am heading to singapore etno [protected] we boarded this plane only to find out there was engine trouble and they were getting the technician to have a look at it and we were all to stay put in our seats. After the technician had look at it they then decided to attempt to get the part to fix it, this process took 5 hours and still couldn't be fixed cause the part had not arrived. We were contained on the this plane in very warm conditions we were given 1 glass of water and they did serve the lunch on board. Then we were told to get off the plane as this flight has now been cancelled and shuttled bus back to the terminal with no instructions were to go, no other groups around to ask, were we proceeded back to where we had boarded. Only to fined out to head to transfers, where we arrived to find a massive line. After 2 and 1/2 hours waiting in line and only being half way through the line, l asked if they could turn the air conditioning on as we were all very warm and if there was any chance of some water as everyone was very thirsty. No one at singapore airlines working in that area seem to be able to have answers or be able to fix any problems. No air conditioning came on, but about 10 mins later a man brought down some slabs of water on a trolley which he just left at the customer counter. Which I felt like getting up and placing a slab at each line and handing back to everybody. Eventually they handed out the water. There were a lot of elderly and people with medical conditions in the line the lack of empathy and organisation to be able to accomodate this situation was appalling, no chairs offered, finding how to turn on the air conditioner in that area and the slowness of the whole operation. I had to even help another passenger with grabbing a wheel chair as she was about to faint, I went to the front counter and excused my self but we need medical attention for a lady. Which they reply in a few minutes. I ran to the bath room, got and wet some paper towel to put at the back of her neck. She was quite poor and other passages were looking after her before any one had come to see what they could have done. You guys were very lucky that more people didn't faint or even have a heart attack in those conditions. Even when people were given a new flight for that they soon return as they had been booked on a flight that was already been booked out, which is what happen to our group as well. Being such a large airport and getting from one terminal to next is no easy feat, which we had to do on 3 occasion and go through security on those same occasions. After returning from our last no go flight which they said we had seats for (16 on the stand by) so no way we were getting on that flight we returned to the transfer station again. Finally to board on a flight at 10pm at night which they gave us business class which we were very grateful for as we had now been up since 4.30am at the airport since 5am and walking around the airport on flights that didn't have any seats for 8 hours. We were able to grab a quick bite to eat in the business class lounge before boarding and I must say we were looked after very well and were extremely grateful full to be able to lay down to have a sleep on the long 12 hour flight. We had a 4 hour lay over in singapore where we were greeted with a sign with our names on it and handed a meal voucher which was just lovely and appreciated. We travelled the rest of the flight home in economy for another 8 hours. With being able to get that first leg with some sleep certainly took the pain out of the next leg. After returning back home the jet lag we have endured has been nothing like we have ever had before and has certainly taken a toll on us both. We are very grateful for them finding the fault before taking off, but the service, the lack of planning knowing that you would have an influx of passengers wanting another flight, the lack of forward thinking to make the event less stressful and fatiguing for all passages, and booking people on flights that were already full or had many other passages waiting on standby.
The passages names that were on this flight :
Joanne margaret filippe
Judith bruce menzel
Also in our party we're kylie hutchinson and alexandra magee
As you can see our flight time was 12 hours, our original flight was held over 5 hours and we also had a joining flight of 8 hours with a 4 hour stop over. This is the first time we have flown with singapore airlines and we have never encountered such a disruption to our flight and such poor handling of it.
Two reason i'm writing this complaint is to let you know so you can try and fix or put in better procedures to minimise the distress to passages. The other is compensation for each of the passages, from what i've read we are entitled to €600 per passager for the the delay and distance we had to travel. As we plan to do a bit of travelling in the next few years overseas I would like to ba able to consider you as an airline of choice, but at this point in time i'm feeling I should be looking else where.
I look forward to hearing from you promptly and resolving this issue as quickly as possible
You can contact me on mobile [protected]
Or email [protected]@bigpond.com
Sincerely,
Joanne filippe

With regards to the cancellation of flight sq305 from london heathrow at 09:25hrs 0n the 18th june due to engine failure and parts not being available to repair fault.
We boarded the flight at approx. 09:00hrs and moved away from the gate at 09:40hrs shortly after the captain announced that there was a fault with one of the engines and that the ground staff were checking it out. We were updated by the captain and ground staff as to how the repairs were progressing and were served lunch at 13:00hrs 4hrs after boarding after lunch at 14:00hrs we were advised by the ground staff that the parts could not be sourced and that coaches had been arranged to offload us at 15:00hrs we were offloaded to the terminal and waited in line for nearly 3hrs in extreme temps. (no air con) at 18:00hrs we were advised that we had been assigned to flight ba11 departing at 19:55hrs which is a delay of approx. 11hrs we did not arrive at our destination (singapore) until 16:30hrs.
We were given leaflets detailing our "notification of rights" by the singapore airline staff at heathrow and therefore request compensation for this very frustrating experience. John & jennifer riach

Hi my name is Anthony Foulds of 6 Tobin Hill Clarkson Perth western Australia 6030 I am writing to complain about a cancelled flight on 11 December 2017 reservation number P99 CLC (SQ) we had to cancel this flight because both my dad & my partners dad both died on exactly the same day in the UK, so we had to get back asap and so we booked an immediate flight which was the same reservation number as above on 24 November I supplied death certificates for both parents and have now Been told we will not get reimbursed or a credit to the value of the cancelled flight in this exceptionally difficult period for us both I would have expected Singapore airlines to have much more compassion after having booked flights with you several times and your customer service as the leading airline in the world, I would really like you to review this situation and hopefully with a better outlook for us both.
Best regards
Anthony

Member 8838438644 Your Ref 00064aDJDQF74QKC
We are schedule to fly to Male, I booked online and selected the extra legroom seats.

I selected 11a & 11b. After completing the online selection, I logged back into my account and the seats allocated are 11b and 11c. I specially selected the window seat. I assumed someone else had booked this seat while I was booking, I logged out and back in again.. the seat is still available.

I contacted Singapore customer service immediately, I've emailed 5 or 6 times and received very generic email replies to say that they are the seats you've selected.

I am so angered and disappointed - this was not our error. I contacted customer service immediately after this happened. We would like this system error corrected and seat 11a and 11b to be allocated as I originally booked. We are extremely angered at the bleak r spouse we've had to date.

Miss Joanne Manogue
5 Hereford Road
Woodthorpe
Nottingham
NG5 4HZ

Email address: [protected]@gmail.com

Dear SirMadam
I am writing to register my concerns regarding my recent flight booking to Adelaide Australia
Unfortunately since booking my family holiday to Australia I have been diagnosed with cancer and therefore unable to take our holiday on the dates booked. This is because I will be receiving treatment.
Having discussed with trail finders ( the company I booked this with ) they are unable to keep our booked holiday open for no longer than 6 months... I have asked for the ability to take our holiday next year meaning keeping our booked and paid for air tickets open until August next year. I was informed that air Singapore are unwilling to do this.
Unfortunately due to my illness I had not managed to obtain additional insurance therefore I have lost over two thousand pounds.
I have heard very good feed back about Air Singapore and was very much hoping my extreme circumstances would have been taken into consideration.
I have now had to cancel the holiday as would have been required a further £900 pounds for our hotel in Singapore.
I would be extremely grateful if you could assist with this matter.

Best wishes

Miss J Manogue

My name is John Mandelt from Queensland Australia. I recently entered into a contract with your airline to fly me from Brisbane to London via Singapore return at a cost of $1900.00 plus dollars. On my return journey I had requested a stop over for 5 days in Singapore.
Whilst in the UK I received notification that a friend who had retired to Thailand had passed away. I immediately contacted Singapore Airlines, explained the situation and requested a change to my flight date and time. To my surprise I was told that this wasn't possible without purchasing a complete new ticket at 746.00 English Pounds. I was also informed that if I didn't fly the first leg of the journey ie London/Singapore then I would forfeit the Singapore/Brisbane leg. That is indeed what happened.
We had a contract Singapore Airlines and you failed to deliver. Rest assured when I hear people discussing holiday travel or my next mail out to our footy club members I will warn about the pathetic way you treat your customer. I will NEVER travel with your sub standard airline again. 20 to 30 years ago you may have been the bench mark in the industry, it is my belief you are now 3rd rate, especially in your customer relations, the people that pay to keep you in the air!

I have tried to approach scoot to no avail, the supervisor refused to pass me to Talk with a manager . So now I would appeal to Singapore Airlines to talk to their subsidiary who is letting them down .
Please kindly pass this thru to a manager who can understand and act in a common sense way to resolve this rather than out their customers out of their way on purpose ... yes quite clearly designed to do that .
The issue ..
fbooked Athens to Bkk on Nov 17 connecting Singapore on the Nov 18
References XE3M6U and X8LNKJ
There is 2.30 ours connection time
Scoot thru is promoted as special but when transiting all airlines pass thru luggage to end destination but scoot say I must collect luggage go thru immigration check in and pass thru immigration again . I booked seoaateky as their airport in Bangkok was don muang not suvarnabhumi which I need . They should allow me to transit scoot thru, as misleading and unclear on the website and it didn't offer the other airport, so I booked the joining flight .
Singapore is a modern airport able to do this easily so can scoot if they wish to but they don't wish to, it's just a computer issue to adjust if they wish to do it, but they prefer to punish the customer albeit no other airlines would do this on transiting !

Surely common sense will prevail and some manager like at Singapore Airlines would point out customer service and assistance is worth a lot more to get a good reputation not cheap flights and misleading unhelpful website and supervisors reading from a script .

I hope someone can assist me with dealing with scoot so I dont have to exit immigration to checkin agsincolkecting luggage etc so unfair and a nasty policy when they promote what should be a normal transit to most customers opwho travel the world

I have booked three tickets in the names of (1) Mr. Nitinkumar Natubhai Patel (2) Mrs. Hetal Nitinkumar Patel & (3 ) Mr. Om Nitinkumar Patel for Ahmerdabad to Perth for date 20/12/2018. I have booked these tickets through State Bank net banking vide transation No. IGADSTAGE5 on 14/06/2018 at 21:04 hrs. from account ending 1641. The amount of Rs. 1, 25, 565 has been deducted from our SBI account, but tickets have not been generated. Kindly look into the matter and see that the tickets have been generated and sent to my email address. My email address is [protected]@yahoo.co.in.

I am Vipina kusumam Vivekanandhan (N4256993). This was happened on march 10- 2018 from MI 492 flight was from singapore to trivandrum. My seat was 6 C. departed from singapore at 7.30pm. I lost a packet from my handbag which includes a gold chain gold ring. Unfortunately I trust the passengers next to me. Can you please tell me what I need to do to get my asset back. Hope you have cctv recording or the details of passengers next to me. My contact number is +[protected], +[protected].
thanks.

I have just had a very stressful hour with the ground crew at Samui air port, I booked a one way ticket to Bali via SIN with a short transfer time and wanted to have my bag moved and just move planes.

I was informed that I did not have a exit ticket from Bali and would have to do the transfer myself. This is not possible in the short time I have so I would miss my flight!

I am so angry that I was not informed of this at the point of booking. I had to push the staff at the air port to offer other option and help! I am now very concerned that I will miss my flight connection.

I would expect some sort of warning at the point of booking a one way ticket.

Alexander Keates and I am booked on the 11.50 to SIN from USM today.

Please can you help? So that I don't miss my flight.

I also don't like being told to book a flight at a check In queue!

This is not the best experience!