Singapore Airlines review: Agent did not allowed to book under open ticket

Subject: Urgent Assistance Needed: Expired Ticket Booking Issue and Unsuccessful Contact with Singapore Airlines

Dear Nodal Office, Grievance Officer,

I hope this message finds you well. I am writing to seek urgent assistance regarding an issue I have encountered with a flight booking made through MakeMyTrip (MMT), as well as my unsuccessful attempts to contact Singapore Airlines.

Last year, on March 28th, 2023, I made a booking through MMT for a flight from Mumbai to Cairns, Australia, with the intention of traveling on May 27th, 2023. Unfortunately, due to unforeseen circumstances, I had to cancel my travel plans and keep the tickets open for future use.

While MMT verbally confirmed that the ticket was kept open and could be utilized later, there was no written confirmation until I followed up. The confirmation received indicated that the tickets were kept open until March 28th, 2024. However, it did not specify that the travel date also needed to be before March 28th, 2024.

Since 13th March 2024 I have been trying to rebook the tickets , I encountered significant challenges due to the inefficiencies in MMT's system. Each time I contacted MMT for rebooking, I had to explain the situation repeatedly, and there were delays in resolving the issue. The MMT system did not show my ticket to be open hence did not allow me to book. Each time I contacted they said the system shows that I had taken the flight or that booking was cancelled and did not allow me to book. Each time I explained and each time they said they would speak to Singapore airlines.

On March 27th, 2024, I promptly requested to book tickets for May 11th, 2024. However, I received no confirmation. Subsequently, I contacted the service desk again and had to repeat the entire process. Today, March 29th, 2024, I was informed that MMT refused to book my tickets as the airline indicated that the ticket was open until March 28th, 2024, implying that I had to travel before or on March 28th, 2024.

In my attempts to rectify the situation, I also tried to contact Singapore Airlines directly, as they were the operating carrier for the flight in question. Despite having the PNR, I encountered difficulty in reaching their customer service, and my efforts to resolve the matter directly with the airline were unsuccessful.

This situation has caused significant mental distress and anguish. Additionally, the inefficiencies in MMT's system have led to multiple queries and delays in resolving the issue, resulting in further frustration and inconvenience.

I kindly request your urgent intervention to resolve this matter and allow me to book the tickets under the expired ticket conditions since I have already made the payment and it would not cause any financial loss to MMT.

I trust that you will investigate this matter thoroughly and take appropriate action to rectify the situation. Your prompt attention to this request is highly appreciated. Kindly acknowledge receipt of this email at your earliest convenience. Enclosed are the proof my queries raised with MMT over mail and app which evidence my sincere attempts to book my tickets.

Thank you for your understanding and cooperation.

Warm regards,

Vinod Khot

Mob: [protected]

[protected]@hotmail.com

MakeMyTrip Booking Reference Number: NN2T4F5TJOAS8FSN6387

Singapore airlines PNR - 53TVBF

Singapore airlines Eticket no 618-[protected]

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