Singapore Airlines review: Lost and delayed baggage

I flew via Singapore Airlines from MEL - SIN - DEL on 25th March and one of my baggage didn't arrive with my luggage, upon checking the team at Delhi airport informed us that the bag was left at Melbourne airport and will arrive on the next flight and would be delivered to my home location. After 3 days when my bag arrived, it had the following issues:

1. Tje bag handed over to my grandmother arrived in a dirty condition, and it had missing content i.e. my shoes were missing (clearly someone opened the zip and took out my shoes - a matter of theft, photos attached)

2. The content of the bag was broken despite marking it as fragile at the Melbourne baggage drop counter and the lady attaching the fragile sticker (photos attached)

3. As my baggage didn't arrive with me when I landed, it had items that I needed for my travel purpose (a family function for which I flew from Australia to India) and I had to buy new items (receipt provided)

I reached out to the claims team ([protected]@singaporeair.com.sg) at Delhi airport and have been following it up with them for the last 3+ months and made numerous calls to the baggage team as they remember my case. To my disappointment, they have taken no responsibility for of any the above-mentioned items.

I fail to understand how they can neglect such a serious matter and not take any accountability for theft by one of their team members.

I hope you will take this matter seriously and will compensate me for my loss.