Singapore Airlines review: Missing macarons and crew mgr’s attitude

On my flight SQ335, CDGSIN on 12-11-2023, I requested crew to store my two boxes of Laduree macarons (put inside a paper bag) which I tied up. When returning to me, there was only one box inside the bag and the way it was tied had changed. I was surprised. Crew told me it was stored with the paper bag inside the chiller which they kindly showed me after flight landed. So, how did the macarons go missing? It was really a mystery! Just when I was finding out more details from the crew, the crew mgr (one guy) told me I could inspect his crew’s bags to see if anyone took it. I was very shocked by the suggestion. I asked him, for a mere box of macarons, do I really have to do that? If I lost my diamond ring, maybe I should. Oh but the mgr ‘insisted’ and said ‘I am sure you want to get up the bottom of the matter and we also don’t want you to accuse us later…’. I was even madder. Instead of expressing sincere apologies, he just wanted to end the issue with a search and seems just wanted to brush it off by saying that if there’s nothing that can be found, then so be it! Is this SQ’s protocol of dealing with complaints? Anything missing - just search ! I am amazed by his professionalism’coz to me, it was a sacarstic remark. In fact I should say, if I want to search, I should inspect their stomach because they could have ate them! To me, I was very sad that things went missing, but to make it worse, it was the attitude of that crew manager.

And, to top it up, it has been nearly a week since it happened, I heard nothing from SQ! Crew told me it was logged as an incident report and someone would contact me via email and my contact details was verified. I also put in the feedback via the email ‘voice of customer’ but no reply yet. Was told it will not be handled so fast. Is this acceptable? I thought QSM replies supposed to be within a week latest? So, I shall see how long this feedback get handled.