Simmons ComforpedicComforpedic mystere mattress

O
This review was posted by
a verified customer
Verified customer

We bought one of the earliest versions of the Comforpedic memory foam mattress, the Mystere model, king size, manufactured by IR Specialty Foam LLC in High Point NC in September 2007. The mattress served us well for eight years until the bottom literally fell out. In year 9 the mattress developed two large depressions (wife and myself) despite regular turning (not flipping) of the mattress. Both depressions were such that the memory foam failed to rebound and the mattress had lost its inner support.

Simmons customer service merely went through the motions before dismissing our claim out of hand. Mattress had a full 10 year replacement warranty, and an additional 10 year limited warranty. Forget that. I wrote a long summary and included 20 photographs of the mattress, foundation and bed frame. Simmons rejected the claim. BTW this mattress was $3, 700 in 2007. I'm not surprised Simmons killed the Comforpedic line in 2015.

Comforpedic mystere mattress
Comforpedic mystere mattress

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