SimmonsKing size simmons beautyrest whitehaven mattress

R
This review was posted by
a verified customer
Verified customer

Purchased the complete Simmons set from Mattress Warehouse in Millville, DE in August 2008. Now, seven years later my wife and I are sleeping in severe body indentations. Moving to the center, or getting out of bed is like climbing a hill. Very uncomfortable. This began to develop after about three years, but due to lost receipt I figured we were SOL. Found the receipt recently and filed a claim with Mattress Warehouse. They sent an inspector to measure the body indentations, with instructions to have the bed completely stripped prior to arrival of the inspector. He only found the indents to be about one inch. So sorry, the warranty only covers one and one half inch indent. Spent over $2000.00 on this set and am very dissatisfied! I had a Sealy pillow top that was over 20 years old and still in great condition. I think Simmons uses substandard urethane foam that collapses under weight. Note: neither of us is obese or large, so no issue there causing the collapse of the mattress. Just poor quality. This is my first and last Simmons product, and will never purchase from Mattress Warehouse again. They are in collusion with Simmons to not pay warranty claims.

Post your comment

    By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions

    IN THE NEWS

    Unhappy consumers gather online at Complaintsboard.com and have already logged thousands of complaints.
    If you see dozens of complaints about a certain company on ComplaintsBoard, walk away.
    One of the largest consumer sites online. Posting here your concerns means good exposure for your issues.
    A consumer site aimed at exposing unethical companies and business practices.
    ComplaintsBoard is a good source for product and company gripes from especially dissatisfied people.
    You'll definitely get some directions on how customer service can best solve your problem.
    Do a little research on the seller. Visit consumer complaint websites like ComplaintsBoard.