Having problems with Kingsdown?

File a complaint and get it resolved. It’s quick, effective and absolutely free!
Proudly resolving consumer concerns since 2004

Customer Service

+1 800 354 5464 (USA Retailers Only)
+1 800 800 1353 (USA Consumer Relations & Warranty Support)
+1 919 563 3531 (International)
P.O. Box 388
Mebane, North Carolina
United States - 27302
MonClosed
Tue10:00 AM - 2:00 PM
Wed10:00 AM - 2:00 PM
Thu10:00 AM - 2:00 PM
Fri10:00 AM - 2:00 PM
SatClosed
SunClosed

ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Kingsdown.

We are an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard.

Complaints & Reviews

Jan 30, 2019

Kings Down — mattress

I bought a second Kings down mattress from Leon's it not even a year old and it's sagging in on...

Mar 14, 2018

Kingsdown — eloquence mattress sold by mattress giant

Want to speak with the ceo mr. Hood and no more run around. On behalf of my daughter who spent a fortune tan...

Kingsdown — kingstown mattress and box spring set queen

Purchased from Sleepy a $4, 000 retail value on a clearance sale, costing close to $1, 500. This is the most...

Hawthorne

Kingsdown — mattress has severe body indents

My wife and I have enjoyed our mattress and turn it every 3 months to keep it plush. We started not sleeping...

Kingsdown — kingsdown king mattress.

One side of the mattress has a 2 inch plus indent/ sag. The other side is 1 3/4 inch sag. My husband weigh...

We are here to help

  • 16 years' experience in successful complaint resolution
  • Each complaint is handled individually by highly qualified experts
  • Honest and unbiased reviews
  • Last but not least, all our services are absolutely free

Kingsdown — b kristen lxpt kg lp set, sb kristen lxpt kg mat

We purchased our mattress and LP box from Sleepys on May 10, 2013. Gradually over time the mattress formed a...

Kingsdown — poor customer services in consulting and solving client's complaints

We orderred online a Kingsdown Imagiination Mattress Queensize at the local store in Vietnam ( addre...

Ho Chi Minh City

Kingsdown — mattress

I bought a Kingsdown Sleep to Live 800 mattress 6 years ago. Within the first year the mattress started to...

Kingsdown — mattress quality

Having read the first complain about Kingsdown, I truly feel for this person. My husband and I purchased the...

Jerome

Kingsdown Alumni Mattress — manufacturing defect

I'm an owner of a Kingsdown Alumni (firm) mattress that I had purchased from Leon's Furniture...

Markham

The complaint has been investigated and
resolved to the customer's satisfaction
Resolved
Kingsdown Mattress — kingsdown hayworth duet mattress

I bought Kingsdown Hayworth Duet mattress 9 months ago from Sleep Country, Canada. The MRSP for this mattre...

Kingsdown — worthless warranty

Dont buy a kingsdown matress if you want a warranty that is worthless. Super nice looking and feeling...

The complaint has been investigated and
resolved to the customer's satisfaction
Resolved
Kingsdown — poor quality bed

Buyer beware! I received a kingsdown kristen mattress/box spring in april of 2013 as a direct replacement...

The complaint has been investigated and
resolved to the customer's satisfaction
Resolved
Kingsdown — kingsdown = pain

Our Kingsdown mattress is seven months old and has been replaced (with a Serta). At first it seemed much more...

Wasaga Beach

The complaint has been investigated and
resolved to the customer's satisfaction
Resolved
Kingsdown Mattress — product

Snooze promotes the 'sleep to live'system which is actually a computer system that after you lie...

Melbourne

Kingsdown, Incorporated — bad mattress

My husband and I purchased a Kingsdwon Penticle mattress and box springs March 20, 2010. There is a 10 year...

The complaint has been investigated and
resolved to the customer's satisfaction
Resolved
Sleepys/ Kingsdown — defective &sleep to live& mattress

I purchased a Kingsdown "sleep to live" mattress in July 2011. I specifically asked the sales rep at the...

The complaint has been investigated and
resolved to the customer's satisfaction
Resolved
Kingsdown — mattress warranty

I purchased a Kingsdown mattress thinking because it was a bit high end, it would last me longer and be more...

The complaint has been investigated and
resolved to the customer's satisfaction
Resolved
Sleepys- Kingsdownlousy mattresses (3 so far)

I'm on the 3rd kingsdown — lousy to say the least. Now sleepys doesn't even acknowledge my complaint it's like sleeping on a speed bump. I haven't used it in 4 weeks - waiting for "customer service — ha." to call and have their inspector come back.

And I paid $3000.00!!!
I said "I just want a refund".. She actually laughed and said "no way"
My next step is top bring it to the store and shred it in the store.

Add your opinion

    By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions

    The complaint has been investigated and
    resolved to the customer's satisfaction
    Resolved
    Kingsdown Sleep To Liveterrible mattress

    I bought a Super King, Kingsdown, Sleep to live Mattress from Bensons for Beds in 2007, I am now on my fourth Mattress! My problem is, My first mattress was huge, I was not present when it was delivered, I was in hospital So I never got to sleep in it till a week later. When I got home I could not get up on the bed, my partner had to get me a step because it was that high, now that the mattress has been replaced it has dropped a good 4 inches in height. I laso bought a headboard costing £500.00 to match the first mattress height. now im on the fourth, none of these mattresses are the same size, colour or lasted more than 4 weeks without sagging. now I am being told my original bed has been discontinued and a new model has been designed, so my argument is that my old base is not compatable with the new model mattresses and not the same size; i.e width wise. I have written to customer services about this and they have stated that I would yet again be getting a new mattress and a new matress only. This is very frustrating because I am now having to sleep in my daughters bottom bunk for comfort as I suffer too much pain and discomfort and sleep deprivsm.

    Add your opinion

      By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions

      IN THE NEWS

      Unhappy consumers gather online at Complaintsboard.com and have already logged thousands of complaints
      If you see dozens of complaints about a certain company on ComplaintsBoard, walk away.
      One of the largest consumer sites online. Posting here your concerns means good exposure for your issues
      A consumer site aimed at exposing unethical companies and business practices
      ComplaintsBoard is a good source for product and company gripes from especially dissatisfied people
      You'll definitely get some directions on how customer service can best solve your problem