Shoppers Drug Mart review: The Shoppers Drug Mart website

I spent over an hour trying to get anyone and I mean anyone to help me. All I wanted was somewhere on the website to say something about booking an appointment for passport photos and there was nothing at all. Calling their phone was equally frustrating. It just went in a loop and finally I just pressed an option and finally spoke to the Pharmacist, and she was less than helpful and finally I asked to speak to the Manager and he answered my question. It's almost as if no one wants to deal with the public. It is the public who fuels your bottom line.