Shoppers Drug Mart review: Service

Almost every time I wish to refill my prescription over the phone , it takes hours, today for example, I was booted to hold for 22 mins, then hung up on 7 times for a total including 7 times put on hold for 35 minutes and still I am unable to submit my prescription,,, I can't walk , so therefore I depend on the phone in and delivery service, this is a terrible experience for me, I'm so disappointed with this store, please help!