Shoppers Drug Mart review: Poor service at the 5500 Falsbridge Dr NE, Calgary, AB T3J5J6

Lack of knowledge on entering insurance payment and always bill us, sometimes they do it right, but most of the time its a pain, sometimes I wonder wether they are actually trained in handling the software request for insurance claim for prescription drugs. There is only one guy there jorge, who knows what he is doing, he makes life easy for the customer, all other people just take the easy way out.
One time earlier, when I went to get my prescription drugs, the person at the counter just billed us and told us to apply directly with the insurance, when we said that last time the guy jorge did it for us, it was only then they looked at how to bill from direct insurance.
Also for my last prescription, they only did the insurance claim from my wifes insurance totally ignoring my insurance. I had to claim it on my own, though they have all details there with the insurance.
What is this? Your branch is getting pathetic.
Iam seriously considering moving.