Shoppers Drug Mart – Perfume sampler gift card

I would have given minus stars if I could.

I tried to redeem a perfume sampler gift card at Shoppers Drug Mart and was told I could not. I had the entire sampler box with all the little minis and the pamphlet insert included when I went to the store. I was informed I would need to call a customer service #. After a 20 minute wait I was told that I would receive an email to move forward with the process. I had to give all my personal information and then was told that I would need to mail my gift card to Toronto so it could be investigated. That it would take approximately 1 month before they would tell me the outcome of the investigation.

WTF! Just using a gift card the way it was designed to be used. Then treated like a criminal and made to forfeit the card to even move forward.

Company made $861 million dollar profit last year. Perhaps by not honouring their own gift card policy and stealing from their customers.

I will never purchase a gift card from them again and will boycott their stores over this experience.