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Shopko Stores Operating
reviews & complaints
Shopko Stores Operating
reviews & complaints

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67 complaints
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Shopko Stores Operating reviews & complaints 121 - 67

Shopko Stores Operating complaints 67

M
Feb 01, 2011

Shopko Stores Operating - theft & fraud

I brought my daughter to Shopko Optical the evening of 8 Jan. 2011 for an eye exam and to see what they offered for eyeglasses. A set of eyeglasses were selected and we were told that a week would be...

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Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Shopko Stores Operating - customer service

I was shopping for some boots for my son and had picked up some other items that I needed. I went to the check stand and there were two checkers available. The one checker had a customer with quit a...

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Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Shopko Stores Operating - employment issues

I am writing this complaint more just to let people know that they should even bother with applying for Shopko. I applied over a month ago for a part time postion with them and was shortly after...

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M
May 04, 2010

Shopko Stores Operating - you run the add for 3 days and you were out by noon the first day

I went to my local Shopko today to buy a Sony Bravio television that was on sale for 3 days. It was on sale for $859. When we got there, they were out! You run the add for 3 days and you were out by noon the first day. I complained at the front desk and was told that the store only had 3 televisions to start with. What a way to do business! I am going to give you all the free press that I can.

Same thing has happened to me SEVERAL times at Shopko...except it was diapers not a TV! Employees will tell you they have VERY low quanity of advertised items. They say they are only shipped a few!

T
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Shopko Stores Operating - harassed and wrongly accused...

On December 21 around 5:30pm, at the Shopko Store Location in North Branch, MN, my friends and I was wrongly accused and harassed by security and a store employee in the parking lot. My boyfriend had...

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C
Sep 04, 2009
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Shopko Stores Operating - poor customer service made someone cry

Dear Shopko CEO;
An incident occurred on September 2, 2009 that I think you should be made aware of. In the town of Kimberly, WI their was an elderly couple that would shop at the near-by Shopko store quit often. You could tell be watching them that after all these years they were deeply in love. They always came in together too. That is until the day the incident occurred. On this day the man came in alone picked up a few items and brought them to a register. As it happens there was a special sale going on and it was senior savings day. When it came time to present his savings card to the cashier nothing happened. No discount. The cashier tried the card several times but nothing worked. The manager was called over. The manager looked at the customer’s items and said that nothing qualified because it was all paper products and snatched up an ad to prove it was there in the fine print. At this point, the elderly man’s eyes welled up and he began to cry. The manager would do nothing and the cashier could not do anything without manager approval. The man tottered off with none of his purchases explaining to the cashier as he went that he had got up early specifically to come to this sale. The ad said a day of fun and savings and he guessed he was going to have neither. His wife had died three weeks ago and nothing was going to go right for him anymore.
The point of the story is many depending on how you approach it. One having a senior discount that is not on basic items can lose your company sales. Two not letting cashiers be empowered to make their own judgment calls is frustrating to all involved, is poor customer service and again can lose sales. Three it hurts Shopko’s image. Because of this one incident, that customer may now hate Shopko, the cashier hates her job, and I no longer wish to work for Shopko although I was just considering applying. Those are the current known consequences, but what if more people hear about this story. As you can probably see, it is time for a few policy changes. Please do something to fix this mess.

Sincerely,
A Concerned Citizen

Love the blue cup-red cup analogy!

Concerned Citizen,

Your complaint is terribly unfounded. The man wasn't crying about his discount, he was crying because his wife died. If everyone with a dead relative could get unofficial discounts from Shopko, then Shopko would be no more. If this were a small community mom-and-pop store where everyone knew one another and store credit was available for people in need, then we might be talking. That is not the case. How many people shop at shopko who have had spouses die? How many people could get away with making up a dead spouse story to get a discount? I'm not saying this man made up a sob story to get unwarranted discounts, but a vast majority of people would. How long do they get the discount? 3 weeks? 3 months? What is the average period of mourning? Do we require proof of recent death?

Understand that Shopko, Walmart, Kmart etc. are large companies that have little to no regard for feelings outside of customer satisfaction. If you treat one person with a discount, you have to give everyone else the same privilege. Besides, paper products, electronics etc are so close to at-cost for Shopko, that any discount on these items will be a loss for the company.

Although I can feel for the man since he had just lost his wife I see no wrong doing here.

Why is it that in this day and age we EXPECT companies to bend over for us? So the discount doesn't apply to paper products, chemicals, electronics, etc... It has been this way for at least two years! The company has every right in the world to offer sales or discounts on items they choose. Rather than be thankful that there is a senior discount at all, the general discussion on this is complaints on what isn't given.

More and more I stand in lines listening to complaints about what someone isn't being given. I rarely, if ever, have to wait in line for someone to say "thank you" for what you do receive.

Again, I feel sorry for the gentlemans situation, but the fact is that the store has a policy... we as consumers should learn that we have to follow it. Complaining about it just makes us look like 3-yr olds that are ticked off mom got us a blue cup, not the red one!

S
Apr 15, 2009
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Shopko Stores Operating - rude customer serivce

My Mom had fallen and broke her glasses. My husband made an appointment for an eye test and new glasses for her. We arrived on time and we confronted with a rude receptionist. She walked away from u...

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