Menu
Write a review
File a complaint
ShopGoodwill

ShopGoodwill review: Inflated shipping prices and handling fees ( 1 comment)

M
Author of the review
2:02 pm EST
Verified customer The reviewer confirmed their account using Google. Learn more
Review updated:
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I am a frequent shopper on Goodwill.com but am getting tired of the inflated prices on shipping PLUS a handling fee.

I am a seller on Ebay and know what the costs are to ship per weight.

Yesterday, I purchased a BRA on Goodwill that was $7.99, then was charged $14.10 for shipping, IN MY HOME STATE! from Jacksonville to West Palm Beach. Plus a handling fee of $1.99.

The bra weight was clearly under a pound, and my Ebay packages of that weight cost the buyer around $4.67 with USPS ground advantage shipping. Even a USPS padded envelope is only around $8.50 with the Ebay discount.

Goodwill should negotiate with Fed EX if that is their desired shipper. but I would like to know who is getting all the extra money for shipping!

I also bought a blazer same day, and the cost of shipping to me in Florida from Kansas was $8.14, and the weight was surely more than the bra.

I'm sure that these outrageous prices are deterring a lot of folks from purchasing on Goodwill. I know that I will definitely reconsider my purchases.

PLease advise!

Michele Trecki

Florida

Confidential Information Hidden: This section contains confidential information visible to verified ShopGoodwill representatives only. If you are affiliated with ShopGoodwill, please claim your business to access these details.

1 comments
Add a comment
K
K
Kaypee777
Daytona, US
Send a message
Mar 28, 2026 3:56 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Before I finished reading, I already knew you were talking about a Florida location. That's not to say the other locations don't have inflated shipping. But Florida is the worst! I am also a reseller and in the state of Florida, myself and I have written to them on even a dress that they show in the description as 0.5 lbs. and yet they base the shipping on 5 lbs. Making it over $23. They came back with - "The shipping companies now charge by the size of the package, not by weight. We input the size of the box that the item will be shipped in, and the shipping company calculates the rate to ship the item"

I have received framed paintings from the mid-west that were almost half the cost of this mini dress..

  1. ShopGoodwill Contacts

  2. ShopGoodwill phone numbers
    Click up if you have successfully reached ShopGoodwill by calling +1 (714) 640-8370 phone number 0 0 users reported that they have successfully reached ShopGoodwill by calling +1 (714) 640-8370 phone number Click down if you have unsuccessfully reached ShopGoodwill by calling +1 (714) 640-8370 phone number 0 0 users reported that they have UNsuccessfully reached ShopGoodwill by calling +1 (714) 640-8370 phone number
    Click up if you have successfully reached ShopGoodwill by calling +1 (714) 492-1150 phone number 0 0 users reported that they have successfully reached ShopGoodwill by calling +1 (714) 492-1150 phone number Click down if you have unsuccessfully reached ShopGoodwill by calling +1 (714) 492-1150 phone number 0 0 users reported that they have UNsuccessfully reached ShopGoodwill by calling +1 (714) 492-1150 phone number
    Customer Service
  3. ShopGoodwill emails
  4. ShopGoodwill address
    410 N. Fairview, Santa Ana, California, 92703, United States
  5. ShopGoodwill social media
  6. Andrew
    Checked and verified by Andrew This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Mar 28, 2026
  7. View all ShopGoodwill contacts
ShopGoodwill Category
ShopGoodwill is ranked 117 among 1089 companies in the Online Shopping category